Dollar General
Reviews and Complaints

They only send us a case usually for the double minutes your talking about. We sold out within 2 days. All of our Thanksgiving day electronics where gone in the first 5 min of me opening my store.

I am 32 years of age have worked since I to was 16. I heard people complain about working for Dollar General and honestly I thought, they were baby's and didn't have the experience to work there. After working 1 week I apologize to anyone I thought that about. It is a freakin joke working for them. Where I worked there were only allowed 2 people to work at a time. Non management people have to do everything...and I mean everything but paperwork and deposits. I had to put up roll carts, watch for theft, mop floors, clean bathrooms, move roll carts and set up outside, front shelves, recoveryand that was all while waiting on ALL CUSTOMERS. I thought it was just the store I worked for but, after talking to people from the other 5 local stores that is the way they are all ran in the area. You get min, wage to work your tail off and be treated as a theif and a no body. With out there employees they would have no store's. This is the worst job I have ever had! I will no longer shop at ANY Dollar general, they will no longer get my money and I just recently quit. You know they have alot of merchandise walking out the doors but I guarantee its not the employees its the customers because the cashiers are running around with way to much to do and can not greet the customers properly or actually spend any time watching them.

I also work for dg and agree with all your complaints. The company is ridiculously overzealous in their pursuit of catching employees breaking company policy. The fact that we cannot even purchase a soda in the middle of a shift without clocking out is absurd. If corporate spent half the effort they put forth watching employees work into building a solid relationship with over worked underpaid loyal emploees things would run alot smoother. People get tired of working their tails off for an unappreciative company that treats us all like thieves

Sounds like you should have looked into company policies a little more before you hired on. My guess is that you have no where near the experience the people that work there have or you would understand the DG policies when it comes to protecting their inventory. Most retail corporations have the same sort of policies to protect their assets. Typically employees that complain about these type of policies are the ones that have something to hide... the product they are walking out the door with. I live in Crete and know that some of those ladies have been there since the store opened - nearly 10 years ago. Therefore your complaints that you have more experience is simply ridiculous. My guess is they were in retail before you got out of diapers. The problem is you are 22 and have yet to grasp the ins and outs of running a retail operation. Grow up.

yes im a consumer that shops there every day and the main kathy dont know last name manager, is very rude and talks about things that should not be heard from a payin consumer.. like talkin on the phone about drinkin beer or drugs... and sayin that is cant get anything done because of dealin with consumers.. she does not need a job like that.. she neds something behind closed doors... i will not shop there again...but on a good note besides of the manager the cashies and other managers are great...

I purchased this cat food from the Dollar General in Turbeville, SC. I'm having to dump this cat food out of my cats bowl on a daily basis due to it crumbling to dust when my cats try to eat it. I'm highly disappointed that this is even on the shelves. I usually buy better cat food, but was on a tight budget this go around. It was a complete waste of my money. I had to dish out more money to get another bag of food. Will never buy this again and wish I could get my money back.

I shop the Urbana Ohio store on a regular basis, at least 2-3 times a week., Today I asked a girl that was stocking shelves the price of a can of apples that were not marked, she said she had no idea what the price was, and turned back around and went on doing what she was doing. She didn't offer to go check the price or anything. When I was checking out I mentioned this to the checkout girl and she said that's our new manager, I said seriously, she was rude and not at all concerned about the customers. May be a long time before I go back. Today is October 27, 2017. In my opinion this person is not a good fit for your store.

WOW. You wanna see a drama show? Come to Vandalia, IL Dollar General. Soap Opera plus starring the Mgr, and her grandbabys mama lead cashier...boy, dont this take the cake. Control freak refusing and threatening NOT to give breaks (illegal as I'll get out), claims to forget employee breaks, refuses to stock bags for consumer products? That really floors me...we want customers, but no bags to their purchases in? What a joke! What a freak show this store is!

I had walked in the store and no one talked to me and the store was so nasty I would never go back to a dollar genearl to shop I think the store can be better I have all ways shoped their and the old team was nice now the team was not noce to me at all so please make a store vist to that store soon as you can!

We have 3 dollar generals in our city. I live closest to the one on N. Fifth st. I went there last night to purchase a few items and couldn't believe the shape of the store. This was not the first time. I couldn't even get through the ailses because of carts with product in them and ladders and such. Another time I was in there and someone had vomited in a mop bucket and it was left on the shelf. That store is in deplorable condition. I told the manager what I thought and he said he just started one month prior. There is no call for that kind of filth in a public store. I hope something gets done abou it.

I was wondering when Dollar General became the Local Wal-mart. Prices are just as high as going to Wal-Mart and sometimes even higher. The price of a 14ounce drink is $1.65. Wow, ya no, i think I will take my business elsewhere. I walked to the check out counter ans waited over 5 minutes, before I had to go find an employee, who then never said, Hello or how are you. Very rude and disorganized store. I will continue shopping at Wal-Mart where the prices are ALOT CHEAPER.

The employee yelled out the store ### and when I confronted him he thought it was funny. I asked him for the manager he told me to get him myself. When the manager came out and I confronted him he told me that his employee is mad because his replacement is always late. I wanted him to confront the employee, but he said he was on a time schedule to worry about the milk delivery and he was going home soon. I kept asking him to confront the young man. But instead was told to leave and not come back into the store. I was kicked out for telling the employee and manager Keith to handle it.

One of your employees does not conduct herself as a good employee by the name of vanessa osborn, she is mouthy, and complains about her job on facebook.

My husband and I was sitting in the parking lot of this dollar general store in muskogee, ok and one of the employees walked up to the door and pulled her pants down. While I was shopping she constantly had her phone in her hand and was standing around doing absolutely nothing but texting on her phone. Her dress code was in violation as she had her shirt pulled above her navel and has piercings and tattoos showing all over her torso area. Very bad business. Will not be back.

wow do i just work in one of the only stores in the country that has a GM and DM that have a clue?

First of all, they can't refuse anyone to fill out an application...regardless of whether they are hired or not they CAN fill one out.
Secondly, they are NOT allowed to ask a persons age! The only thing they can ask is whether someone is over the age of 18.
Last, I totally agree with what you are saying about running the register and expected to put up merchandise. I just quit my Assistant Manager position a week or so ago because of issues in my store. You know why they don't have a stocker, cashier and manager at the same time? If they hired more people, the District Manager doesn't get as big of a bonus...save payroll but make sure the store is model condition. The issues in my store forced me to quit and go to the NAACP. I am white but the issues going on in this store...OMG!
At least 90% of the managers are incompetent. They push all the work on everyone else and they just look busy. My manager was prime example. The stories I could tell about Dollar General...
FYI don't complain to anyone...you will lose your job.

The dollar general store "manager" in 2727 Edenborn at Metairie is a rude woman she needs to do her job right instead of talking on her cell phone, and help customer out I always buy at this store but after her attitude with my 4 years old daughter for touching a toy never ever to buy here again, she should put sign on every shelves that says"do not touch anything "very unprofessional woman, not good manners at all.Get off that phone lady and stop telling people your business, customer do not need to know all that and be professional and get your nasty attitude right.

I was an assistant manager for Dollar General, and just had an experience with the cash registers rebooting themselves, I called the store manager, and she kept asking me what is going on, of course, I ended up calling tech support, which did not help at all, The store manager said she was too far from the store to come in and take care of the problem, It's her store and her responsibility... This was so stressful that I had to resign. I'm now suing the store manager and the company for lost wages, because of this incident and never being trained on how to handle this situation.

The following day after I resigned, the store manager sent me a text, that said I wasn't responsible enough to handle the situation, of course dip ### I wasn't trained, how much more of friggin ### can you be.

Your a solid gold idiot. The Store Manager is the only one who makes the schedule and they don't want the hours they work because they are on salary you ###. That means they don't get paid for all the extra hours they work doing your job and that of 6 other people because their staff is too lazy to do what they are supposed to be doing. And it's not up to management to let cashiers do voids or anything of that sort because the majority of you people would steal and pocket money left and right. In retail 70% of all theft is INTERNAL, this is why we trust our employees less than we do the customers.

It is not their job to sweep cigarette butts off the city sidewalk. That is the up to the city to maintain the sidewalks. From the sidewalk to the curb is city property. You should quit being Algorish of the situation. Were talking about cigarette butts not a freaking bomb. As a rule of thumb, I try not to get their during the last hour of business. The registers could have had problems, had a situation, or had to close early for inventory. Now if I were treated disrespectfully while inside dollar general I would let it be known, call for a manager, and follow the chain of command if appropriate. Though I have a current beef with Dollar General about management and customer service that went unanswered, yours seems quite frivolous. As far as laughing at you, well did you demand to come in there, despite the doors were locked? and wait there. I have seen that happen firsthand at Hollywood Video, but come on it is not life or death here. Go to another location or somewhere else. Nitpicking will get you nowhere.

I see a lot of the same callous attitude towards employees and customers in the Dollar General Store in Liberty, MO. I shop this store frequently as it is convenient and cost effective.
But the one main draw back to shopping this store is the Manager callous attitude towards customers.
She always contradicts the customer and offers excuses not solutions .
She has the personality of a grizzly bear her demeanor is always sarcastic and confrontational..
I am not sure why she feels that she must have this type of demeanor in dealing with the customers.
But hey I guess we are wrong that is how you keep customers by being rude and confrontational.
I doubt very seriously if Dollar General knowingly tolerates this type of behavior.

I work at dollar general and I am sick and tired of the DM threatening to fire us all the time for stuff that she is just letting us know about and who do we listen to our store manager or the DM? And why should we get fired for doing what we are told to do by the manager? The store phone doesn't work over half the time so we have to use our cell phones, but now we are being told if we use our cell phones we will be fired. In the hand book it says we are two smoke breaks during our shift, but now we are being told if caught smoking we will be fired. Also our safe does not work properly but if its opened before we lock their door we are fired. The stupid list goes on and on. Its not just the policies they are coming up with for employees but also their stupid rules for how we deal with customers. Dg's policies suck for customers and employees. Wish I had of never took this job. I'm tired of my job always being at risk for stupid stuff they come up with.

Dee Hayes is Georgia: what did it matter the point of the associate being white and the little girl being black? Woman and child will suffice to the story. Pointing out race suggests YOU are suggesting racial controversy. Really?! Next! Grown woman, little girl, same point made. The end.

I am from Ohio and was in the Austintown Plaza store as a buying customer. I requested the use of the restroom, and was told I could go next door to the Goodwill store, because their (Dg's) was in the back of the store, well I am an ex-manager of 8 years of DG, and I am sure the policy is that no one is denied the use of restrooms. I was in extreme need of restroom, and told clerk, Pattie, that I know we should be able to use restroom, any time. I do know that I will never patronize that store again, and NO I am not a disgruntled employee. I went out due to severe colitis and under no circumstances should I or any customer be denied the use no matter where yur restroom is located. I was in the store June 1st, approx. 5 p.m. I hope you address this so no other customer is denied.

I was at the Dollar General at 3190 Atlanta Hwy Ste 20 (Athens, GA) when I witnessed a disorderly Caucasian store attendant yelling at a little African-American girl (approximately 6 years old) because she was playing with toy in the store. The attendant did not show any decorum as it related to the little girl feelings. Then, she snatched the toy from the little girl’s hand while repeatedly yelling that this is not a playground. I am not seeking for the attendant to lose her job, but it appears that she is in dire need of learning the true aspects of customer service. Please help her to receive some form of (1) Sensitivity Counseling (2) Anger management and (3) Customer Service (professional) training classes.
My initial goal was to purchase a few items from the store, but after watching the store attendant carrying on rudely and disrespectfully, I, too, left the store without my merchandise. If this situation is not immediately dealt with, then it is fair to say that the store stands to lose a substantial amount of business.

This sounds a little fishy to me. No company can legally change you from full to part time without informing you. It seems highly unlikely that a company as huge as Dollar General would "forget" to inform an employee of such change, especially since the repercussions of this would be huge if it were true. It sounds more like an employee wasn't paying attention when said information was provided to them, or maybe they bothered not to read it. I mean, to call up your insurance company and find out you suddenly have no insurance? Didn't you notice the premiums were no longer taken out of your check? Since this account wasn't directly from the employee, but "family" of the person writing it, I would say that the truth was most likely stretched to make the employee less accountable. I DO NOT doubt that they were changed from full-time to part-time against their will but A. I'm sure that they were informed of the change and B. I'm sure that they were given documentation or notice about the change in benefits. And not being able to enroll in the part time coverage? Well by law you have 30 days to re-enroll in the new coverage offered, if you don't do it within 30 days of the status change, yes, you either have to get COBRA, or wait until next years enrollment period. Sounds to be like someone procrastinated, then got screwed, then tried to blame it on the company by bad mouthing them to a naive "Granny12". Or at least that's what my 10+ years in human resources tells me.

To the employee that was getting the 40 hrs. did that person read the handbook if so they would have known that only salary managment get 40 +hrs. a week I to work for dollar general & of course things are not going to always go your way you have problems on every job be blessed to have a job and to be able to provide for youeself and family.

i had been feeding my two dogs everpet dog food for some time. i noticed the little female dog began losing a lot of weitht, hair coming out on hip hips with scaly sores underneath. i took her off everpet and started feeding her iams dog food. she immediately began putting her weight back on and her hair is growing. i am so sorry i put my dog through this. i will never use these products again.

Actually there are several instances of pet food having salmonella. Since my son has been sick from it for 5 days now I've been doing alot of Further research brushing up on the subject an d you might want to have them checked. And to stealth you posted on th BK post that smonella is only in chicken when in fact you are wrong. Salmonella can come from a leaky roof with bird droppings in the water then get in or on anything snd contaminate it... It can come from feces if people don't wash their hands, it can come from 100 different things other than just chicken. Do your research before you post on serious matters.

Everytime I go into the Dollar General it wreaks of perfume. The bread wrappers, the cat food, the women's pads (which cause irritation) . I have severe asthma. I will not be shopping at the Greene or Whitney Point, N.Y.. I think it is in the warehouse or trucks. I will not recommend this store. I'm surprised no one has sued.

Why didn't YOU walk back for her instead of making her walk is my question...

Brown and stealth are right they could get fired because of something so stupid.

Sorry about your unfortunate experience with Dollar General. I can say that the ball wasn't sold because it had been recalled. The system wouldn't let the cashier sell it. She could have explained that but what do you expect, she works for a company who only hires lazy, rude and incompetent staff. Yes, I worked at DG up until about a week ago when I had enough of the company.

Hey TROLL, I would love to meet you.It would be your last look at a human you piece of CRAP!

No one cares about your cripple mother. In some societies the elderly do the nobel thing and kill themselves once they become a burden to their relatives. In the time it took you to write this stupid story you could have euthanized her already.

You should have asked to see the manager. I would have like to hear her excuse for not allowing you to buy that ball.

There really was no excuse for this kind of behavior. She could have gotten a price check and manually input the price.

I agree 100 percent about the condition of some of these stores, BUT it's all about what kind of person you are? Are you a winner? Are you a determined person? Do you have great organizational skills? Do you lead by example? Are you a good planner? I have been a store manager at Dollar General for 5 years and of course I complain about the low payroll budget and all of the other BS I have to put up with. But my work ethic speaks for itself. Out of the 5 years with the company I have managed 3 different stores. All 3 stores were in the same position you spoke of when I first took them over. My DM knows it only takes me one month, two at the most to get a store to customer ready (model store). It's all about rolling up your sleeves for a good 30 days, putting in hard work. Start with your office because you'll need that space to recoup, and to do interviews for all the hiring you're about to do (get yourself a good crew). Next get the breakroom and restrooms in order. Third will be, yourself along with 2 associates to focus on nothing but recovery for the entire day. Then tackle that backroom, working freight everyday, doing the damages, throwing out crap you don't need (lots of crap, you'll just have to take that lost at your first inventory). You will start to see improvment and get complements on how the store is looking so much better. That's your motivated to keep pushing. Work endcaps, Gsections (using mag book), and eliminate unneeded stack outs. Planograms are not important until you get that store in order. Anyway i can go on and on, but i won't. If you've been in retail for 17 years you should know what it takes to turn the store around. Complaining will get you no where. I'm not trying to put you down in anyway. I'm just saying either you got it or you don't.

To whom it may concern,

dgisthebest Then if you are that wanting to change stores that need changing for what you call lack of good management skills, I am sure if you want it bad enough the company will transfer you to one of their most needed stores, just ask them what store closest to you are they having the most problems in shrink and meeting goals and keeping a GM, or are you Chicken? If your really concerned you will.
I have been in retail for several years now, not as management, was offered but didn't want it, Ive seen managers, ### managers and store associates come an go, The last place I worked at closed not due to lack of business but due to them not being able to come to an agreement with the lease of the building and partially due to lack of product that our area was no longer producing so they could no longer get merchandise to take back for purchasing, so that produced an empty truck going back to their warehouse in another state making everything less profitable in this area. Along with a couple other reasons, I thought this place I had worked for before was sort of bad when it came to hours of their part timers, and with the treatment of some of their employees and the way they ran their stores, Now working for DG I find, the other job was really good, I actually had enough time to do my Dept right and help occasionally with other Depts, Yes I actually had my own dept and got paid more to do so, Not so here at DG, Yes I stocked, front faced before I went home( which I tried to do all day long periodically to help at the end of the day), did my own outs, set my own end caps, set plan-o-grams not only that but occasionally helped on register and Loaded out, that means go out in the parking lot an help customers load their merchandise, Night workers occasionally helped stocked if it was a huge truck like for special events, most the time they were there to help customers, Customers were always number 1, you were always to ask if they needed help or assistance, and at the end of the night an hour before it was time to leave everyone one were given sections to front an face before leaving, an managers walked thru to make sure, Why you say because it has been proved fact a well front faced store sells more, its good for the numbers and customers, if you check your selves especially if they are real high or real low most customers will not, I repeat will not get up there or down low to reach into the back, Should I mention we also had a half way decent size warehouse to stock some things we would get early to make sure we had them for sales coming up, And there rolltainers rolled a lot better than the ones DG has, We didnt always get done what needed depending on how busy we were with customers and sometimes had to make up for it the next day. Here at DG it is less customer service and more about stocking and occasionally front facing, Not that the Managers don't want that but because the Corporate office does not give them enough hours to do their stores justice, I was sent to a store once to help, that poor manager, I really felt sorry for him, his store was a wreck, he would hire people and they would just show up when they wanted to, or when he got someone that would work good they would be caught stealing, Seemed he just couldn't win for losing, no fault of his own, We have had 3 people at our store quit within the last month, everyone left having to work the max hours giving allowed to them with the managers working overtime, they get salary so its not time an a half, Our manager actually works her butt off to along with us trying to get things stocked an still do what she needs to get done, She is a good manager, part of the trouble is to, everyone having to apply online and do some of these stupid questions, and some sound really good but for some reason they must have failed the questions as they were not put up so they could hire them, some times we need them right then not so many days after they determined they passed, what ever happened to the interview and can you go to work right now? They do not want to pay anyone no more than they have to so no wonder everyone is looking for another job, DG seems to think it does not cost more to train and train new people, each trained person takes so long of time to get up to their what they would call their standards by that time they are gone to a new job and someone new is coming in to be trained, where as if they would pay the ones a little more that are steady and actually try to work they would get a lot more done and save money, Who wants to continue working for a company that don't give a rats [censored] about the people that work for them or really care about customers. Their just trying to make as much $$$$$ as possible giving out the least amount of $$$$$ as they possibly can with out seeing that possibly giving more $$$$$$ out could possibly mean more $$$$$ in their pockets. It actually makes them lose more as they Im sure have lost employees that could have been a great asset to them in the end. I really feel for my GM even though our store runs relatively smooth compared to most that I know about. So do yourself and DG A favor ask for one of their worst Stores!

i have worked for dollar general for two years and i have just completed my managers training school and anyone who knows the company knows that theres more people to go to than just your DM or RM theres people above them that you can contact. and as far as there not being enough hours givin out then you should raise your sales and you might get more hours and if the manager in your store is doing there job then you also having nothing to worry with. ive been through 2 store managers and i see the difference in the both. so as far as people bashing dollar general thats your experiance i understand that but maybe you should think about the things you done wrong and think of a different way you couldve handled it...i love my job and i love working for dollar general and i would give anything to get into a store that was down in the dumps and bring it back out just to show that i can...you cant make excuses for the things you didnt change because theres a reason you didnt change it and that reason to me is you didnt try hard enough because like i said theres more people to go to than just your DM and RM check your resources before you just give upi and quit because you COULDN'T make the grade!

Absolutely every word (and more) is true. I can say that as a current DG employee. My biggest complaint is understaffing...There are simply not enough hours in a day to get what needs to be done w/ a minimal and increasingly disgruntled staff. Most of us take great pride in our work, but it is just not physically possible in the time-frame forced upon us. This alone results in our voluntarily working thru breaks. Oh we clock out, but are smart enough to "recover" in areas with no cameras! Or we'll punch out at the end of our shift and continue working. Oh the things one does for job security in todays economy!

I believe every word you stated. Over the years I have questioned many owners of companies as well as their hiring managers and basically concluded that employment with their company would be similar to what you have described. You did the right by resigning. No job is worth being worked to death or run in the ground. Some companies don't like good managers who take a stand on important issues as you did. You'd probably do a better job at running the company than they do!

Good luck to you and may God bless you.

so true

So now you're back on unemployment sitting around complaining that you couldn't do the manager's job. I wonder who is crying more, them or you? I'd bet they don't really care, because you couldn't make the grade. They'll find someone who is organized and experienced who can do the job and probably for more money. They had you pegged from the start. No one with a brain actually applies for the DG store manager positions.