Dollar General review: Condition of store and telephone problems

My husband and I go to store #14289 on 12235 West Pike, Gratiot, OH. We are both 69 years old and try to contact stores before we go there due to the virus to see if they have the product we are looking for. For the last 2 weeks or maybe longer, no one at this store answers the phone. Now for the last 4-5 days, the phone rings and all we get is static and then the call drops. My husband spoke to corporate office who indicated they would contact the Manager of the Regional Office and have him call us. He did call and my husband explained to him the problem along with other issues at the store, i.e. no masks on employees, no social distanting and the dirtyness of the store. He said he would take care of the problem and to call him if things were not resolved. That was 2 days ago and since then we have tried to call him only to get a voice mail stating to leave a message but the mail box has been full for 2 days and we still cannot get in contact with anyone at the regional level or at the store itself. My husband or myself would like to speak to this manager and we would like for someone to get this phone problem at the store taken care of immediately. Thank you.