Dollar General review: employee rudeness 9

Have you tried calling corporate? That would probably be better then taking such a petty thing to court...

Here is an idea genius, don't go there.

I DONT KNOW WHY THEY ALWAYS HIRE PEOPLE IN CUSTOMER SERVICE THAT NEVER FRIENDLY AND HAVE STANK ATTITUDES I'VE EXPERIENCED THAT MORE TIMES THAN I CAN COUNT THAEY SHOULD HAVE TO GO THROUGH SOME KIND OD CUSTOMER SERVICE TRAINING BEFORE GETTING HIRED TO WORK WITH THE PUBLIC AND DEAL WITH PEOPLE THEY HAVE SOME OF THE RUDEST PEOPLE WORKING AT THE DOLLAR GENERAL EVERY WEEK THERE IS A DIFFERENT CASHIER WORKING THEY CAN NEVER KEEP ANYONE LONGER THAN A WEEK WORKING IM SO USE TO SEEING THEM HIRE SOMEONE THEN QUIT I DONT EVEN BOTHER TO LOOK AT ANYONE NAME TAGS ANYMORE

how can you hire people to work at the dollar general and they never speak or acknowledge the customers i went to the dollar general in jackson tennesee they have some of the worst cashier ive ever seen with rudeness have of them dont even know whats on sale when you ask them about the products in the sale papers the dollar general in jackson tennessee on christmasville is one the worst with now you see them now you dont cashier i know they dont pay much but you know that before you take the job i think they need to stop hiring people with nasty attitudes or put them in the back pulling freight

Well, as someone who has worked at Dollar General for a while, I can help explain some of your concerns. I hate my job. My stomach churns every time I have to go there. I am a recent college grad who has not been able to find anything yet in this economy that has to do with my degree. I get sick of customers day in and day out who are rude and expect you to bow to them and their needs. Sometimes I don't feel like talking and greeting EVERYONE who walks into the door. While I am not outwardly rude, I may get that way when a customer has been rude first. I hate dealing with the public and customers every day. But in this economy, this is all I have. This is all any of the cashiers where I work have. So for the most part I put on a fake smile and act like I like you, when I probably really don't like you and don't care if you shop at Dollar General. Many of the cashiers are rude because of management and corporate issues. Dollar General does not do a good job of making the employees feel appreciated. They overwork you and underpay you for the crap you have to deal with on a daily basis. You might ask why people would work there if they know the place sucks and doesn't pay much...well, again, in some situations this is all people can get right now. When you see a new cashier every week, it's probably because the management team sucks and the cashier just couldn't take it anymore. I do agree that their are many Dollar General's who hire very rude people. In that situation...if you aren't going to call corporate and tell them, nothing is going to get done and you probably should just stay away from that store then. Anyways, that's just my take on why some cashiers are rude. Why don't you just try to be the nice customer who doesn't give any problems and dwell on every thing the cashier doesn't do-like greet you at the door or know what the hell is on sale. I hardly ever know what's on sale! Plus, if you paid attention to our prices- our sales suck! Half the time they advertise the regular price just to get you to buy it because dumb customers THINK it's on sale. haha

What do people expect? A person is slave driven when they work for dollar general stores, they are mistreated, and receive condescending remarks from store managers making them feel like second or third class workers and citizens. Dollar General as a corporation treats all employees as trash. It's their big corporation way. So when you say dollar hires very rude people? well, it comes with the territory, the wages stink and they're treated like crap, and you expect someone to have a positive outlook and treat customers with respect with this happening? get real. Next time, go buy your stuff at Walmart, where employees are only treated marginally a bit, better.

I had a Grand shopping experience at DOLLAR GENERAL in the new store in a small town. Several days ago I bought stuff there and they gave me a receipt-coupon for "Spend $20 get $5 off", a time limited offer. Tonight I went there at 8:38 PM (they close at 9 PM). There was not a single person in the store except the cashier and the seemed to be a Mr. Manager. They did not tell me they close soon nor they told me anything while I shopped there. Then when I was sure I had $20 worth of goods in my basket (I thought I had something like $21 in my basket) I went to the cash register and she rang and i gave her $20 bill because the total was $20.02 and I said there you go I get a $5 off and presented the coupon to her. The manager came and he told me I can't get $5 off because I have not purchased for $20. They apparently were not ready to give discounts to guys (me) who fail in arithmetics at school! He said the $20 must be pre-tax. OK I said I will get a couple more things, but he said he can not reverse the transaction. Perhaps those are the Rules, but they could be a little more flexible. So I told him I need the $5 cash to buy gasoline, so I can't purchase that stuff full price, but I said I will buy just SOME of the stuff and leave some. He told me I can't do that, they won't do that, then he told me it is already late and I told him I came in at 8:38 PM and they did not say a word to me that the store will close soon. Then he showed me a watch it was 9:15 PM and I suppose I shopped there for half hour or so, so I said I'm sorry customer always wrong, he was unhappy and told me he will give my money back, although I said I still need the stuff, he told me it can not be reversed as he already started the refund process, then I said I will just buy some of those and he said no, because they are already closed (with a customer still inside), but suddenly he told me he can not refund my money because he needs my ID my driver license, and I told him its in my car, he told me go get it, he opened the door, I then remembered that I left my DL at home ([censor] my bad), about 1/2 mile away from the store, he told me I could get a Police ticket for that, I told him to relax, no big deal, although of course I AM WRONG ALL THE WAY! I felt like a criminal, buying for $19.70 not making for the $5 discount and the total was $20.02 which I thought was fine, so for the difference of those $0.30 they could just make an exception and I could buy from them a LOT MORE in the future, and I already shopped there 3 times before, but NO he insisted to a NO and lose a customer because of 30c and all that other [censor]. So I said you are hurting your company's name and I will not shop there anymore and he told me that will be fine. Again. I am wrong, but the whole coupon thing sounded like a complicated GIMMICK. They got me, they can't refund because my DL is at home! Sorry! never happened before! I guess I ran excited to get a $5 off, which I was going to use to buy gasoline for my lawnmower. I was stuck there, I was hanging there for minutes not knowing what to do, because they got my money they won't sell me goods, they will not refund because I got no ID on me and they will not sell to me again because the damn store is NOW CLOSED! So I thought well all you got to do is to call the police and get me a ticket so I can get my money back and go home from this [censor]ing new store with no customers! Then he finally decided to give my money back and I still thought I should still buy but oh well, not, they are closed, as they said, then fock it and I left. That's it. And I went to a FAMILY DOLLAR (old dirty store nearby), it felt very old and very dirty after the new DOLLAR-GIMMICK-GENERAL store. And I bought some stuff there, but I did not find the other stuff I needed and I think now, how this frogging corporate UNFLEXIBLE foxhole works for the People? ;-)

sorry ... but i haven't been in ONE dollar store that doesnt have the hours CLEARLY posted on the door. Who are you to think you are entitled to stay the extra 15 minutes? I have never worked retail or any job that had customers come in but I am still VERY aware of closing times and people who work these thankless jobs because I know they suck and I don't want to make their life suck more.

Also, who doesn't present a coupon BEFORE they finish an order? If you presented the coupon when you needed to, i'm sure it would have scanned. They hit the total out button, and im sorry, if it's not within the rules ( and yes, its always BEFORE TAX) then after it's totaled out, they cannot change it. I have had cashiers take my coupons, find they are within parameters and wouldn't scan but, since I was so nice would just key in the amount off for me because they can.

Also, who leaves the house WITHOUT their license? You are nuts, your whole post is nuts.Get a grip, realize that The customer is NOT always right and you are prime example. Learn some simple manners and stop being a darn jerk.

I worked at dollar General for 10 months and the customers were all ###s. One woman cussed me out for 10 minutes and called me a liar because she did not like the price of transmission fluid. I said nothing except to say the price that was calculated by the register was correct.
But she was adamant that I was cheating her because she decided nothing in the store could be sold for more than one dollar. Said she would never shop there again and could get the fluid cheaper at Wal Mart. I checked there and it was 50 cents more than ours. She tried to have me fired for my attitude as well as trying to cheat her.