Dollar General review: Service

Thursday, 9/17/2020, 5:05 p.m.
My daughter, a minor, a mature teen tried to purchase items at the Dollar General Store, Troy, Texas, but the system would not allow the transaction. My daughter knew that she had the amount of money in her account and that she had money in her savings that she would transfer, if needed. Due to the transaction, not going through, she was going to go out and get cash from the car. My daughter said that the clerk said to leave the bank card, there. My daughter came to the car and told me most of what happened. I noticed that she did not have her card in her hand. I asked her where the card was. She told me that the lady, the female Dollar General Associate directed her to leave the card. I was unhappy, to say the least. I got out of the car and walked toward the store. I noticed a female worker exit the store and walk towards the ice machine. I spoke loudly, "No, you never leave your card with anyone." I told her that that is unacceptable and I don't care what they said. I entered the store, went all away around and I saw my daughter's smart phone with her bank card sitting on top of it on top of the counter. I saw a bag of items in a Dollar General, yellow bag on the counter, as well. These items were left there totally unattended. I became even more irritated. The female associate scurried in and began the transaction. Again, I let the lady know that it is unacceptable to take a bank card from someone. My daughter handed her the cash. The associate did not see a folded $5 bill and started to tell my daughter that she didn't give her the right amount. My daughter was talking about the amount that she had in her account and that the card machine wasn't working. The associate acknowledged that the system wouldn't work at times. She apologized about not counting the cash properly. I thanked her for apologizing for her mistake in counting. We left the store. I asked my daughter if the clerk asked to see an ID for positive identification. My daughter said, "no." What would have happened if I was not waiting in the car for her? Is this a corporate practice? What legal grounds does a store have to direct a customer to abandon their card at a register? The card is the possession of the financial institution and the individual, only. I would like to know if this is a company policy. If it is not a company policy, then I would like for the store to be trained on the liabilities of taking control of a lawful bank card from a minor, then abandoning it on a counter, vulnerable to theft.