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CB Retail Stores Dollar Tree Product pricing error/manager's offensive response
Dollar Tree

Dollar Tree review: Product pricing error/manager's offensive response

L
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5:11 pm EDT
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I just shopped at store #1999 in McDonough, GA; where I've shopped for 20 years. I decided to buy a pair of folding sunglasses, displayed at checkout for $1.25. When they rung up for $1.50 I requested that the store honor the advertised price. The manager (Lonnie Stewart) stated that he couldn't do that. That it was an error and would be corrected. My reply was, that's fine, but it doesn't change the fact that currently it is listed for $1.25. To not honor that is false advertisement. This person pointed his finger at me and said, "I'll do this one time only...that I was pushing it". He walked off, after spewing his verbal reprimand. I replied "I'm not pushing anything". The cashier Maria rung the item up as misc. for $1.25. After completing my transaction I knocked on the office and requested the contact information for the district office. After appearing surprised at my request, the manager jotted down a phone #. I then asked if he was the owner or manager; he stated that he was the manager, so I requested that he write down his name. When I called the number that he provided([protected]), it was for their audio conferencing center.

I went to my car to grab my cellphone to take a picture, and as stated, he quickly removed the blue & white price tag for $1.25 and replaced it with a red & white tag for $1.50. Obviously, the twenty-five cents would not break me. But, during these inflationary times, I am strategic about my spending. To be treated in such a rude manner, and yelled at, as if you are chasing your child is unacceptable behavior, and warrants an open apology. Needless to say...this is not a good look for Dollar Tree.

Desired outcome: I would like an open apology by the manager, Lonnie Stewart. And for his actions to be investigated. My name is Lucy Reed; [protected]@gmail.com

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    +1 (800) 266-8733
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    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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    Nov 20, 2024