Dear eBay Support,
I am writing to formally report unauthorized transactions made on my eBay account. My account security was breached without my knowledge, and multiple fraudulent purchases were made using my payment details. Despite previously contacting eBay regarding this issue, I have not received a resolution.
Details of Unauthorized Transactions:
Date of Transactions: 19th February
Order Numbers:
12-12727-83203
25-12712-39646
16-12722-97715
18-12720-66595
16-12722-97459
Amount Charged: [GBP :512.05]
Actions Taken:
I have changed my password and enabled two-factor authentication.
I have reported the fraud to my bank and requested a freeze on my account.
I have attempted to contact eBay support previously but have not received assistance.
Request for Chargeback & Resolution:
I am requesting an immediate chargeback and refund for these fraudulent transactions. If eBay has any internal fraud investigation procedures, I would appreciate an update on my case. Additionally, I would like to know if my account security logs show any unauthorized access.
Please treat this matter with urgency and provide a resolution at your earliest convenience. I look forward to your prompt response.
Best regards,
Claimed loss: I have lost 512.05GBP + conversion fees
Desired outcome: I would like to have my money back
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