eDreams
Reviews and Complaints

Horrible booking service! Better hope nothing comes up because even though they advertise that they have a cancellation policy up to the day before your trip while you are booking, it's mediocre customer service. They'll cancel but they won't refund you or let you change the dates of anything. You will loose all the money without being given credit at the very least. They are false advertisement 100%.

Do not book with them!

I purchased tickets to fly on a specific day and time. The purchase went through I received a email pending my flight I booked. I then get another email stating confirmed different flight and flight time that I never choose or authorized. Then after I receive a email stating a refund will be issued due to their mistake of bags and seats charges only. Seriously? I am still waiting to connect with an agent which takes hours with no luck. I've email multiple times with no response.

I was supposed to take a flight on the 7th of July but it was cancelled by the company, so I called eDreams and another flight has booked for the 6th of July.
Everything was confirmed and when I went to the airport to take the flight, I was not allowed to take the flight because I was informed that I couldn't make the connection to Spain because they were accepting only Spanish citizens. Even I being Portuguese citizen.
So I missed that flight and I had to buy a new, and much more expensive ticket.
Since that day, I'm trying to contact eDreams by phone and online chat box, but nobody answered in both channels.

Reference number: [protected]

We booked a flight to Viena. Edreams site first showed a price of 800 for 2 people and upon payment it switched to 1500, and we had already hit the payment button! How is this possible? Total scam, fraudulent company. We immediately cancelled the flights and started the refund proceedings. Now of course everything is being made difficult for us, and we are still due 1000 of the 1500 euros (Austrian Airlines, one way amsterdam to viena, on the 23rd of July). Can you please be correct, and refund us?

Upon me wanting to use my return leg (5 tickets for my whole family) from Amsterdam to Cape Town, I was informed that my tickets were cancelled. They said I have requested this?!?! It turns out eDreams cancelled it nd asked for a refund... the airline was Emirates (Emirates completely helpful and willing to help - eDreams stalling from their side with everything)

I did not ask nor authorisedd ANY cancellation or refund.. I intended to use the tickets!

I found this out approx a month and a half before the ticket dates... been trying since to get this corrected..

eventually eDreams said my refund ws authorised and it would be in my account.. they said max 10 days twice now.. forst one came and went.. other one after another back and forth all the time every day..influencing my work etc.. have cme and gone

This is 5 tickets were talking about.. not just one.. ive saved up for this! I dont have the money to purchase 5 tickets again - a one way is as much as a return! as such we re currently stuck here.. my kids needed to be back in school in south africa!

the impact of this is now becoming too much! they need to ne held liable! my kids are missing school!

We are going night to night to from one bed to another! Our rent ehre is up.. I planned everythting! my rent is paid in advance in SA... but we are not there!

Please help and make these bstds pay! They must be shut down imo!

I booked a flexible ticket with eDreams so that i can change my flight dates in case of emegency and i paid extra money for that. Now i want to rebook my return flight to Berlin on 24.08.2021 and i can't do that because eDreams say that it should be done through the Airlines company which is not true because the Airlines doesn't even have my PNR to change the booking.

All i need is that eDreams gives me my PNR so that i can change my Flight date

eDreams is the worst company i've dealed with to be honest. Worst client service ever!

Booking ID: [protected]
Flight Reservation : Q7W1MC

My flight was cancelled in October 2020(10/2020), and I kept enquiring about the refund with eDreams. Eventually on 10 February 2021, 4 months later, the refund process was only started by eDreams.
It is now August 2021 and I still have not yet received my refund. A total of 10 months since my flight has been cancelled, or 7 months since the delayed refund process was started by eDreams. Far more than the promised 3 to 6 months.

I phoned the airline and gave them the airline booking number, to which they responded that they already processed the refund in December of 2020.
This means that eDreams has been sitting with my refund since December 2020, for 8 months, but fail, or even dare I say, refuse to refund me, even though I am entitled to a full refund.
They are doing this to thousands of customers.
Millions of dollars used to roll the company's cashflow and gain interest on the money of customer's refunds being delayed. I lost so much potential interest that I could have gained on that amount of money.

This is absolutely atrocious and unethical.
No customer service is offered. Call center numbers reroute me to an automated system that just states that my refund is being processed. I am unable to get in touch with a human agent.
None of the emails I sent get any replies, except for automated replies stating that my refund is being processed. Same tune for the past 10 months, and still no results.

This is my second last avenue. The last resort is for my legal advisor to get in touch with eDreams as well as all the other customers that are being affected by this, gather their information as well and then take this matter further on a larger scale.

my self mahesh, i have booked 2 tickets through edreams on august 3rd for my wife and daughter ( fon 6th september. I paid the money and havent got any conformation yet. tried to contact the help centre and waited 24 hours. no progress yet. I am still waiting for the confirmation.

booked airline: turkish airlines
email: [protected]@gmail.com
amount paid: 967.96 euro
journey: mumbai to Dublin
passengers: shilpa sivadasan das & cian mahesh.
ph no: +[protected]

please help me.

Good morning my complaint is about an extra charge of 55 euros for the boarding pass that I couldn't get in time because edreams did not update my email address. I got the same problem in both ways and Ryanair sold me both tickets. I paid extra fees to get the boarding pass. On the 4th on July I couldn't travel but on the 5th with a new ticket sold by Ryanair and in the 31th I had to pay 55 euros extra fees from Ryanair to get the flight. My number reservation was [protected] and the flight FR 8379.

Hello,
I booked 2 round trip tickets for Anita Aggarwal, Sunil P Mistry, going from Washington DC to Lisbon on Aug27th and coming back on Sept 5th. I am not sure how i reached the eDreams site and booked the tickets. I realized my mistake and called them with in few hours and tried to cancel the ticket since I had no idea what eDreams was. I was told by the agent that ticket was not refundable and I can change my ticket any time I want. I was shocked that "nonrefundable " was not mentioned when I was booking the tickets. Because of COVID surge, Air Canada has some issues. I must have tried 100 times by phone and on website to get in touch with a live person but of no avail. There is a robot who has no answers. This is really maddening and causing me lots of stress. I would like to cancel my tickets and get money back

I was trying to book a flight from Santiago of Chile to Dublin for the 2 of October. When I had to pay it, it send a code to my bank, I have put the code and instead of confirming the flight, it send it another time, and again and again. But it never confirmed my booking. I went to check my bank account and eDreams took my money twice.
So I do not have a booking confirmation, I do not have a reference booking, but it is paid twice and if I would have had more money on my bank account it would pay for every time that I had to put the code.
I want the money back of at least one of the bookings and the confirmation of the other. Or would be better all my money back so I can purchase a ticket somewhere else

I have bought a Ryanair ticket from Riga to Vienna through this company
During the checkout I had to choose either trial subscription to prime or full (it would not let me proceed without choosing one of the options), I chose trial subscription. My flight was cancelled and I recieved a refund voucher from Ryanair, however I tried to cancel my edreams prime subscription before the end of trial period, but as I haven't recieved any emails to confirm my subscribtion and my account on edreams doesn't show any prime memberships, I couldn't do it. The trial period have passed and my card have been charged with full subscribtion price. I have been charged for something that I cannot even use and it is impossible to contact the company apart from messaging the online chat bot who obviously cannot help in this situation. This is unacceptable and seems like a fraudulent activity, I would like this to be investigated.

Flights purchased on Wed. 28th July through edreams. Have not received confirmation email from them. So I have not got a booking reference and have requested many times for a copy of confirmation email which has not arrived. I have had to rebook the flight again through Ryanair so I want a refund from edreams but they won't get back to me. Flight no. fr2157 on 5th August 2021. Malaga to Birmingham. The payment has gone through my bank.

I would like to complain about the ticket that I booked last July 13, 2021 with the reference no: [protected]. My trip was connected by different countries with airline companies that are not related. My flight was denied due to that reason. And I already sent them an email but until now no response. I was not able took the flight on 19th of July. Until now I am still reaching them and waiting for compensation. Yet, nobody reach me. I am thinking that this agency is a scammer.

I booked a round trip flight from edreams from HK to LAX on 27 July 2021. When I confirmed the booking, the amount displayed on the screen (taxes and service charges were included) was HK$11, 208.42 and the same amount was charged to my credit card at the same time of booking, that is 12:34pm. After an hour later, I received an confirmation and found the amount on the confirmation ticket is HK$16, 726.92 but I haven't checked my credit card account yet. On 28 July 2021, I checked my credit card transaction, there was HK$5518.5 charges from edreams. I called the hotline to check why there is additional charges on my ticket. The hotline said it is the service fees for my booking.

When I confirmed the flight booking, the service charges and tax were included and there shouldn't charge me an additional services without my approval. If I know the service fees will be imposed, it will not book the flight. I also asked the hotline staff to check the price on the edreams website and whether there will be an additional fees on the booking. At that time, he said the price should be the same as displayed. He asked me to wait for 24 hours and if there was overcharged, they will arrange refund to me.

On 29 July 2021, I found that there was no news on my refund and called the hotline again. The customer service hotline the service fees cannot be refunded for this booking. I asked if I cancel my flight, what I can get back, she told me that I can only receive about HK$7000 after deducting the airline charges. The service fee of HK$5518.5 cannot be refunded.

It is obvious the website provided the false claims and unauthorized charged to my credit card.

I book flights from Vienna, Austria to Barcelona, Spain and the return from Barcelona to Vienna for 2 passengers. I received confirmation of the return flight, Barcelona to Vienna, and was informed that the outbound flight, from Vienna to Barcelona was cancelled by the airline, and that I was going to receive a refund. Of course that refund must be given by dreams since the money from my account went to e-dreams. So far, after uncountable attempts to communicate, send messages, "talk" to a dumb bot, and having sent multiple messages to an agent that the bot was connecting, but never replied, here I am. I will now post messages on Twitter and Instagram and if not contacted by a human being, or seeing money back in my account I will have to resort to solve with my bank.

Hello,

File number: [protected]
You issued a cancellation request I did not order and you make it impossible to find out what this about, or make changes in my flight (despite cancellation insurance). I am unable to write or talk to you on the phone and your chatbox is incompetent.

Are you a criminal organization? I have read a lot about your fraudulent activities. You should be reported to the justice department.

I am in N. Ireland with my terminally ill father. I had booked a return flight to the US with esteems as it advertised free changes, my father deteriorated and was in hospital at the time of my flight. Between me, my sister and my cousin we phoned to try and change my flights at least 12 times. There were no available flights for me to change to to begin with and we asked about dates up to almost a year in advance. I have lost the money for the flight due to there being no flights available to change to yet there are on the website for new customers. This is false advertising and I am prepared to take this further especially as my sister has been charged a further £59.99 for Prime which was cancelled over the phone over a month ago.

I purchased a flight leaving tomorrow, booking number [protected] I received inaccurate confirmation code so. the airline is unable to find the flight. The flight that they find for the return does not include the carry on luggage that the site states is included. We will now need to purchase carryon luggages and figure out how to find our outbound flight. I have contacted site multiple times. Spent about 5 hours making attempts to speak to someone or get an email/chat to solve this issue but still nothing. This has been one of the most exasperating experience as my work day is shot.

I wish I could give a 0. This is a HORRIBLE company. I purchased tickets to Ukraine for my mom to fly out on June 20. A few days later, I get an email letting me know one of my return flights has been canceled. The email said no action required on my end, so I assumed they would reschedule it for me. Was I ever wrong. No email was sent. I had a bad feeling so I tried to contact them and it's very difficult to get their contact number. I spoke with the chatbot and it told me that no changes were made to my flights and everything was going as is. I downloaded the app and the app said that my flight was indeed canceled and that eDreams filed for a refund on my behalf. After that I checked with the actual airline, who said the flight was confirmed and NOT canceled. Two days before my flight, I got through to an online agent who told me my flight was canceled and that she could not rebook any other flights as there was nothing near the days I was flying back. She gave me a number to the call centre. I called and spoke with two agens who were both useless. One of them said I could get a refund for my return flight while the other said that was not possible. The first agent clearly just dropped me and did not want to deal with the situation. The second agent offered me a return flight for an additional $3, 000. I obviously was not going to pay that and requested a refund. She told me I would get a confirmation email for the refund and that the refund would take up to 4 months, but that it usually is back in the account by 1-2 months. After reading all the horrific reviews above, I am afraid I won't be getting that refund back (most reviews say it's been a year and nothing). I tried calling them back to get my refund confirmation email, but it's nearly impossible to get a hold of them. I will be calling my credit card to try and investigate this purchase.
DON'T PURCHASE FROM THIS COMPANY. THE ONLY REASON I BOUGHT FROM THEM WAS BECAUSE THEY WERE SLIGHTLY CHEAPER BUT THAT IS NOT WORTH IT SEEING AS I'M OUT $1, 710CAD.
I have no idea how they are still in business. They need to be shut down - this is not okay.