Enterprise Rent-A-Car
Reviews and Complaints

1st and foremost, let me be fair and start by saying that, I've been renting from enterprise for several years now and I havent had 1 problem with the company or its employees until just recently! Well my nightmare started around 4/8/17. I returned the rental car at a different location on that saturday evening but they were closing yet was still able to drop it off. Enterprise already has my credit card info on file but for whatever reason, the following monday, the regional area manager that goes by the name josh gormon, called me up about the payment and I arranged to make payments 1-2 days later, which I did, with josh on the phone while I made the payment. Afterwards, I asked him, is everything fine now because I felt like he was already coming at me aggressively already for whatever reason! Then josh said that everything is fine, I don't owe 4 anything else and then he emailed my receipt/rental agreement. Now mind you, I've never heard or dealt with this josh guy period so I was wondering why he even called me in the 1st place but later on I come to find out that, the manager I use to deal with on a regular, had been fired for whatever reason. Now fast forward to a couple days afterward, I receive a enterprise collection letter claiming that I owed for the amount that I just paid while josh was on the phone. So we get that error corrected but yet in the back of mind I can't help but think to myself like, why would he send it over to collections knowing that I made arrangements to pay the balance off as well as pay the balance off while he's on the phone with me while I'm doing it? So cool, now fast forward again till around 4/21/17, I go to try and get a rental car only to find out that I've been put on the do not rent list? So Im calling and asking around but don't no one, including myself, even knows why and or for what? So now out the blue, here comes josh gormon calling me up claiming that I owe enterprise $2000.00 for a rental car back from june 2016 that was somehow put under my name, apparently by an enterprise employee, for some sort of accident/collision insurance? So then I tell josh gormon, the regional area manager, that not only was I not involved in an accident period but I didn't even own a car at the time! Then I asked him why isn't he asking the manager from that particular branch about this error, then his response was that, that particular employee didn't work for enterprise no longer as well. So now I'm thinking to myself like, how is it that all the other employees have been fired/released but yet, josh gormon is still has a job and yet all these errors are occurring under his watch/region? So then mr. gormon says to me that he will get back to me after a 3-day investigation. Now once again I'm thinking to myself, did he really say 3-day investigation? Like, what kind of investigation was mr. gormon doing between the dates of 6/16-4/17 and yet he claims to need 3 more days? Really? Also now mind you, I've been renting cars from 6/16 up until just recently, 4/8/17 and know this is the 1st time I'm ever hearing about this? Ok, cool...so 3 days later, mr. gormon basically just called me and said that I have to pay it regardless even though it makes no sense at all why I should be responsible for something I clearly know nothing about and neither does mr. gormon! So then, thanks to mr. gormon, I go digging around in my rental agreement and noticed this same fraudulent errors occurred before by someone who works for enterprise. Like, how would I be able to forge fraudulent paperwork accident claims? I don't work for enterprise, never have! How would I've known that I was deceived by thinking I riding in a rental car that to my understanding was being paid by my credit card? How could I even obtain a rental car without enterprise authorizing it? Am I responsible for who enterprise hire as their employees? Why isn't the employee that use to work for enterprise being reprimanded for this or the head of that region instead of me? I could go on with the questions but this story does'nt end here. So now I send a email to corporate on 4/26/17 as well as on 5/18/17, left voicemail on 5/16/17 at the regional office and I still have heard back from anyone other than josh gormon and that was just yesterday on 5/18/17 but we didn't speak because the last time we did speak, he hung the phone up on me so I don't want to deal with him any longer, he's part of the problem, not the solution! I've made request and attempts to reach a vp or someone higher than him, but enterprise or whomever, continues to send mr. gormon at me as if I can't solve this with no one other than him? Its feels as if this mr. gormon guy is in deep with the enterprise company or maybe a close relative to the owners of enterprise. It seems as if you must go through him...like, Im forced too and their is no one else available besides him? I even made an attempt to reach the vp of this particular region and I was told that she is barely ever at the office and that I could leave my information for her to contact me back but she may never get my message because she's hardly ever in the office? Really? Anyway, I don't know what type of employees enterprise is hiring or the true dealings of whats going on inside the company, but something ain't right...something is definitely fishing going on and there is some kind of cover up going on at least in this particular region! Not only is this frustrating, I feel kind of violated and disrespected to be honest! Now that I'm finished, I would like to take the time to express how thankful I am for whomever it is that looks into this matter...thank you for being concerned! Although I was referred to join a class action lawsuit against enterprise, Im still currently trying to resolve this issue and hopefully I will be able to do just that! Thanks again...peace!

I called on may 11th at 1:35 PM
When a representative answered.
I asked if there were any cars available from Sat May 13 th AM until Till Sat may 13 th Evening.
He asked me for my Telephone number. He made fun of my last name. He said " [protected]. It was very prejudice, it was as if he was clearly, being RACIST. I said, no thats not how to pronounce my last name, I corrected him. he then preceded to give me very outrageous rental prices, and he never mentioned that I would be charged for Sunday.
I asked to speak to another car rental representative. He hung up on me.
I rent cars from enterprise every other weekend.
The Enterprise has never mentioned to me that I was being charged for Sunday all day.

Enterprise rented a car to me with defective (parking) brakes, causing the car to slip when parked. In addition to attempting to charge me for the superficial scratch which occurred because the brake failed, they also tried to charge me for a "bulging" tyre (which was not bulging), that the same "damage" they tried to charge the two customers directly in front of me in the queue at return! And for the above, they charged GBP 1000.

I recently rented a vehicle from and Enterprise outlet at the Mesa Airport on April 7 -15 and I rented online and was charged approx $352 US and I understood there may be extra charges upon arrival but I was charged another approx $425 US when I picked up my vehicle and being from Canada this cost over $1000 Can I have rented vehicles before and I have never been charged this much and I don't always rent from Enterprise but it is my preferred choice as they do have great service and usually great rates.

If possible it would be greatly appreciated to have some kind of refund as I would like to continue to rent vehicles from your company.

My confirmation # [protected]

As you can read online, Enterprise has a history of fraudulent damage claims. Over the years it actually seemed to be a revenue source for the company. From the outside looking in it looks like an internal business process problem that is conveniently overlooked.
It
In 2004 I rented a vehicle from Enterprise Off McKinney Avenue in Dallas Texas. It was a Landrover Freelander, after leaving the lot I got on the freeway and there was a highway wobble so I returned immediately to the location to exchange the vehicle. This location was busy at the time and the customer service rep was highly agitated at my return. I asked why this frustration was directed at me, I'm not the problem it's your car. He then told another Rep, a new girl, to get me a new vehicle. A maroon Ford Explorer showed up, I asked if I needed to refill out the rental agreement and she indicated that she would just make adjustments to the existing agreement. The Explorer was fine and I enjoyed driving it for a couple of weeks.

I returned the vehicle without incident and even walked around the car with the Rep when I returned.

Several days or even weeks later I received a letter from Enterprise stating there was damage to this vehicle and over $1, 300 in damages. The letter even had a grainy picture of a scratch on the INSIDE of the rear left wheel well. I called to discuss and the Rep on the phone told me there was damage inside of the wheel from a blown tire. I asked him if there was a spare tire and he said yes. I asked how would there be damage from a blown tire, if the tire was still intact. He said I replaced the tire. Ok so I asked if there was a new tire on the vehicle, he said he couldn't tell. I asked if the tread wear was different than the other tires, is the tire the same model etc. " It doesn't matter " was his only reply. I told him there is no way this damage was from my rental. I also asked to speak with a regional manager. Of course one was not available.

Obviously, due to the unprofessional, accusatory and aggressive behavior I have avoided Enterprise for my rentals since.

Jump forward a decade or so and I now have a contract through my consulting business in where my customer is responsible for covering travel expenses. They use Enterprise, they have an agreement and book all of our teams corporate travel. This week I was denied the ability to accept a rental from Enterprise due to being on a "do not rent list". I indicated that I was not the responsible party, that the prior claim was bogus anyway and that I was going to miss my meeting with further delays.

I ended up renting a car from Budget next door (at 1/2 the price of Enterprise) personally and was only 20 mins late to my meeting. I now have to spend my time, my companies time and my customers time discussing and looking for a resolution to this issue.

There has ZERO cooperation from Enterprise on these issues. After several attempts the only response is... pay us for damage I did not do.

For this cost, I will give you some free advice. My corporate Attorney is joining a class action lawsuit against Enterprise. Get involved. My customer has entered into a new contract with Hertz for rentals. I have a investigative journalist in Dallas looking into if Enterprise actually makes a profit from this extortion.

The money here is not the point, it's about reasonable responsible business practice. Enterprise assumes its customers are lying, and its teenage employees are honest. I was a teenager once.

-Good luck

On 3/24/17 I had a reservation for car rental at Enterprise in Dahlgren VA. I have rented a number of times and been picked up at my King George, VA residence. I have a residence in DC, as well, my license is in DC. I am a Rewards Point member there and DC license and VA address are listed on my online account. I have always used my DC License, VA address and my bank debit card there for years.

On 3/24/17, my wallet was lost and I went and asked Enterprise if I could use my prepaid card because I called and was told that I could use it. They told me that I could not when I arrived there. I asked them what else could I use I explained that my wallet was lost with my credit card, bank card, etc where lost on my way to rent the vehicle. He told me that I could use my bank card, I went to get another bank card when I returned, he took it and asked for my license, that was from DC and he told me that I had to be in the Military to use DC license. I called Corporate office when I got home and they told me that I could use my DC license with bank card. I reserved a rental on 3/31/17, I called the day before and spoke to a Manager named Mary, explained the situation she said that I could use debit card with my DC license and the confirmation that they sent says the same thing. She told me that I would be picked up the next morning and permitted to rent a vehicle and someone would pick me up. I waited and no one came, I called Mary, again, I was placed on hold for over an hour. A gentlemen came to the phone and said that he couldnt rent to me because my address needed to be verified. I asked to speak to Mary she changed her story and told me that my address has to be verified. I told her that she did not mention that to me the day before she said, I was good as long as my bank card had my name on it. I told her that all my information was in the system and I had always used these documents. She said I needed a pay stud, utility bill or insurance papers. I told her my car had been stolen, my utilities were included in my rent, I asked if I could bring my lease, she said no. I called back because at this point, I am on disability and I had my statement from Social Security that showed my monthly amount, the bank account it is sent to. they said that I could not use it.

This fiasco started with Enterprise when Firestone rented a vehicle there for me for over two months, they incurred all the costs. Despite the fact that Firestone was responsible for this rental, Enterprise said that they needed my banking information. They charged my card approximately $400.00 for insurance that they should not have. I called Firestone and questioned them, they said that I should have no costs associated with this rental. They called enterprise and ordered them to return my money, they did. The next time that I rented a vehicle from them the car was dirty, I was on my way to work and in a hurry, I took the rental the person stated that he was going to note the account of the state of the vehicle. When I returned the vehicle, they accused me of smoking in the car, the vehicle being dirty and they charged my card more money. I filed a hosts of complaints a number of times and nothing has been done. I have the confirmations and on their website it explains the rental policies that are totally against what I had been told by the locations. I called the 800 number to file complaints and they agreed that I was within the policy and they could not understand why I was not permitted to rent. Their written policy for address verification, does not quote that you need any documents verify. It says that the agent will call the residence.

I rented a car from Enterprise in Jackson Hole Wyoming on March 11, 2017 for a week, with a ski rack. The ski rack was the cheap magnetic kind and totally useless, unless you have old narrow skis. The trunk stunk like crazy from mildew. Previously when I had rented from Enterprise an agent walked around the car with me for an inspection. Not this time. Instead, the agent told me to write the amount of my insurance policy deductible on the rental agreement. I have rented cars for many years and this had never happened before. When I returned the car they claimed I had cracked the front bumper which I did not, and are charging me $500 which of course I will dispute. I refused to sign their incident report. At this time I was quite unhappy and an agent there told me to please quiet down. Looking back, I was clearly set up for a $500 charge when I put that amount down as my deductible. Also, I made this reservation through Costco, and when all selections were made and I hit confirm, I got a message that the price was changing and it just went up $18. So it looks to me like they are trying to hose people before they even rent the car. I've rented from Enterprise numerous times, but never again.

I rented a car from enterprise car rental on the 24th of February and returned it respectfully on time on the 26 I have not received my deposit yet of $200 and it is now March 4th I will be suing Enterprise if that do not receive my money soon I do not understand why they have their car back and I don't have my money back that is not fair to me as a customer I will never rent from Enterprise again

The manager (Stephanie) at your Oak Grove, Kentucky location at 16524 Ft. Campbell Blvd. was incredibly rude both at pick up and return. When I addressed her about my concerns she told me"I wasn't the only person in the world. " I rent a car about 20 times a year. This was hands down the worst experience I've ever had. I will never give you my business again. I will also share this story with everyone I can.

On february 10, 2017 we reserved a car online for friday 2/10/17 which would increase our prior reservation from our prior plans for monday feb 13-15th, to feb 10 - 16.

On feb 10 we set up the extended rental timeframe & picked up the car in the yucca valley, california office at 57250 29 palms highway, yucca valley, ca.In preparation for a week's vacation we had planned and prepaid for.

I rented the car and walked out and gave the papers to my wife and when she read over the rental agreement pink page. My wife told me there was a major problem with overcharge that was done ! I went back inside immediately and told them it was wrong!

Specifically,
The agent tiffany charged us $522.01 ! She didn't tell me she was charging $522.01 !

The charges should have been $119.99 for the week plus the deposit of $200... For a total of $319.99, but were charged $522 .01. She should not be working in the customer service industry.

Carlos I guess is the assistant manager, filled out a ticket, # 6y8w9f, but our money is tied up until next week until we return the car... If we can even get our money back then!

Taking the $522.01 has caused us to have to cancel our vacation since our money is tied up until next week due to tiffany's mistake! We have no money to vacation with now! We are seniors and on limited income and had set aside the money for the vacation and had prepaid for the vacation, of which we will also lose that money as well!

To say I am not happy is an understatement! My wife has cancer and we needed this time away and were looking forward to seeing the ocean and spending a few days away.

We are regular renters and apalled this happened and more than upset. We had completely filled out everything required on line ahead of time, and tiffany messed things up and overcharged and charged us for things not wanted that she was not told to charge for.

Since everything is ruined, this morning I am taking the car back so the monies can be released asap!

I have to seriously think if I want to continue to rent from enterprise in the future! This has left us mad, upset, and cost us a lot of money lost, as well as a lost prepaid vacation that we cannot use now since all our monies are tied up and were wrongly taken by enterprise!

We are out over $180 in wrongly charged funds!
We are also out over $200 for a vacation we prepayed for!
We are at a loss of over $380 as a result and my wife is crushed our vacation was messed up and we can't go!

-james conroy

I rented a car from enterprise and had to put a 50 dollar deposit down. I was told as long as there wasn't any damage and I returned the car with a half tank of gas like it was when I received it I would get my deposit back. Well after a week of waiting I got my deposit back but only 33.50. There was no damage done to the car and it had a half tank of gas. I am never using this company again.

I was recently rear ended by someone in a enterprise rental car who said the brakes on the rental failed. When I went to get my rental through progressive, and arguing with your Ohio pike location, they agreed to give me the rental without a down payment because I felt nothing should come out of my pocket. your manager there then was very rude to my wife and forced her to pay the down payment which I feel is bull#### considering enterprise was responsible for the accident since the cars breaks failed. I will never use enterprise again and will highly recommend to everyone I know to not use them either. I will be contacting a lawyer about the accident since I was treated soo poorly by your staff. Thank you, Troy Fultz [protected]

I needed a rental while our car is in for repairs. After waiting several hours at your Enterprise location for a rental this morning and again this afternoon, they eventually brought a dirty "luxury" Navigator rental. They enticed us to pay an additional $19 a day for extra insurance because they said our insurer, Esurance or American Express wouldn't cover repairs if it was damaged because we weren't the actual renters, that Esurance was.

Regrettably, I had to return it immediately upon getting home because tobacco smoke smell is saturated in the upholstery. We sprayed it with Lysol when I got home to try to mitigate the smell but it would not go away.

When I called back to Enterprise to explain. They refused to pick up the rental or stay open a few minutes past six to replace the car. He said he would charge Esurance two days rental for the twelve mile round trip because I was returning it after closing. He just said "leave the keys in the box". I left it at 6:30 p.m. and waited for wife to come and get me stranded at Enterprise. I also put fuel in it just in case they wanted to charge extra fuel charge.

This nightmarish ordeal was a huge waste of my work day this morning and several hours again this evening. We can not use or recommend anyone to use Enterprise again.

Sincerely,

Shawn

Sent from my iphone

Begin forwarded message:

From: cathy home
Date: january 3, 2017 at 5:05:16 am pst
To: [protected]@costcotravel.com
Subject: re: costco travel: confirmation # c327890775

I wanted to let costco know that this counter closed at 11:00 and no one was available to give us a car in amarillo. they said they stayed open until the last plane arrived when I called earlier in the evening. I rented as a walkup at avis. I highly suggest you remove enterprise at this location as an option. anyone arriving after 10 pm will receive no service from them. according to the avis person, it happens all the time.

Sent from my iphone

On oct 26, 2016, at 7:49 pm, [protected]@costcotravel.com wrote:

Dear costco traveler:
Thank you for reserving your car rental with costco travel.

The included itinerary will serve as your official confirmation. it is recommended that you print this confirmation and carry it with you when you pick up your rental car.

Should you wish to make a change to your reservation online, you are advised to book a new reservation with the updated information and then cancel your original reservation.

Need help? call costco travel toll free at [protected].

Monday through friday 5 a. m. - 9 p. m.
Saturday and sunday 6 a. m. - 5:30 p. m.
Pacific time

Please do not reply to this message. replies are directed to an unmonitored mailbox.

Costco travel | vacation packages | cruises | rental cars | theme parks & specialty | hotel partners

P. o. box 34404, seattle, wa [protected]

Booking date: october 26, 2016
Invoice date: october 26, 2016
Costco membership #: [protected]
Member name: cathy reineke
Departure date: december 21, 2016
Reservations: [protected]
Monday - friday 05:00 am - 09:00 pm (pacific time)
Saturday - sunday 06:00 am - 05:30 pm (pacific time) assistance while traveling: [protected]
Monday - friday 05:00 am - 09:00 pm (pacific time)
Saturday - sunday 06:00 am - 09:00 pm (pacific time)

Your trip information
Costco travel confirmation number: c327890775
Enterprise confirmation number: [protected]

Rental information
Renter name: cathy reineke
Rental price: $265.33
The price includes savings of up to 10%.
date location time
Pick-up: 12/21/16 amarillo intl arpt 06:00 pm
Drop-off: 12/27/16 amarillo intl arpt 04:00 pm
Car type: enterprise - intermediate car
Price summary
Base rate base rate $181.31
Taxes and fees $84.02
Subtotal $265.33

total rental price $265.33

Know before you go
•the additional driver fee will be waived for a costco member’s spouse, domestic partner, or a surrogate driver for a mobility-impaired renter, plus one (1) additional driver for costco members at locations in the u. s. , canada, u. k. , france, germany, ireland, netherlands and spain.

•there are no penalties should you wish to cancel your reservation at any time.

•should you wish to make a change to your rental, book a new reservation with the updated information and then cancel your original reservation.

•the renter must present his/her costco membership card at the time of pick up.

•automobile insurance may be added for an additional cost at the time of pick up.

Additional information
Enterprise
Intermediate car
Elantra or similar
Automatic transmission, air conditioning
Unlimited mileage
Pick-up: wed. , dec. 21, 2016
Amarillo intl arpt
Time: 06:00 pm
Drop-off: tue. , dec. 27, 2016
Amarillo intl arpt
Time: 04:00 pm
No. of days: 6
Customer#: cstcupg coupon#: —
Flight details: airline : american airlines flight number : 368
5 passenger icon
Location information
Pick-up location drop-off location
Amarillo intl arpt
10801 airport blvd
Amarillo, tx 79111, us
Ph: [protected]
07:00 am - 11:30 pm
Amarillo intl arpt
10801 airport blvd
Amarillo, tx 79111, us
Ph: [protected]
07:00 am - 11:30 pm
Copyright © [protected] costco wholesale. all rights reserved.
Print itinerary (requires login)

Upgrade & costco member savings
Should you wish to make a change to your rental, book a new reservation with the updated information and then cancel your original reservation. payment information is not required to confirm this reservation. the reservation may be cancelled at any time, without penalty, prior to pickup of the vehicle. the additional driver fee will be waived for a costco member’s spouse, domestic partner, or a surrogate driver for a mobility-impaired renter, plus one (1) additional driver for costco members at locations in the u. s. and canada. an additional daily fee will apply to all additional drivers not described above. please note: for changes made to the reservation, the original rental rate is subject to change. early or late pickups as well as early or late drop offs and any returns to an alternate location are subject to charges or penalties paid by the renter directly through the rental car company.

Customer number cstcupg. offer cannot be combined with other coupons, offer, weekend special rate or discounted rates except your costco member discount. normal rental qualifications apply. offer is subject to change without notice. other restrictions, including holiday blackout dates, may apply. vehicles are subject to availability. pick-up and dropoff service is subject to geographic and other restrictions. renter must show costco membership card at the time of rental. rental must be for 30 days or less. void where prohibited. renter and additional driver (if applicable) must meet age, driver and credit requirements. minimum age may vary by location. additional restrictions and surcharges may apply for renters under 25 years old. costco member discount: discount of 7% or 10% applies to rentals up to thirty (30) days at participating locations in the u. s. and canada. 10% discount is available for rentals 10/13/16 - 11/9/16; 12/1/16 - 12/21/16; 12/29/16 - 2/15/17 and 4/27/17 - 6/21/17. for all other dates, the standard costco member discount of 7% will apply. rates are as posted at time of reservation at costco.com or by calling [protected]. weekly rates may apply. discount does not apply to taxes, surcharges, recovery fees, and optional products and services including damage waiver at $30 or less per day.in the u. s. , check your insurance policy and/or credit card agreement for rental vehicle coverage. free upgrade: valid on reservations made for an economy through standard size vehicle at standard daily or weekly rates at participating locations in the u. s. and canada. the upgraded car class will not appear on your reservation but will be applied at no extra charge upon arrival at the rental counter if a car in the next higher class is available. enterprise, the “e” logo and ‘we’ll pick you up, ’ are registered trademarks of enterprise rent-a-car. ©2015 enterprise rent-a-car. rental must begin by 6/30/17. book by 6/30/17.

Enterprise terms and conditions
[
Additional driver: additional drivers must meet same rental qualifications as the renter, except spouse or domestic partner. additional drivers must appear at the rental counter with the primary renter. there will be an additional charge of $10 per day for each additional authorized driver other than a spouse or domestic partner, unless other contractual conditions apply. there is a limit of two additional drivers per rental contract. a spouse or domestic partner is the only permitted additional driver on non-credit card deposit. additional drivers must be 21 or older.

After hours service: please return vehicle to the airport rental car parking area and park in any designated enterprise space. return keys to the drop box located at the rental counter in the terminal, located by baggage claim.

Age requirements: all drivers must be 21 years of age or older.

Cross border policy: mexico insurance is required to drive into mexico, and may only be purchased by renters with corporate accounts. renters must be at least 25 years old and have a credit card in their name to be eligible. please note, cargo vans, pickup truck and any dodge or chrysler vehicle cannot be driven into mexico.

Damage waiver: damage waiver, dw, for this branch is 19.99 per day. damage waiver, dw, is offered at the time of rental for an additional daily charge. if the renter accepts dw, enterprise waives or reduces the renters responsibility for loss of, or damage to, the rental vehicle subject to the terms and conditions of the rental agreement and applicable laws. dw is not insurance. the purchase of dw is optional and not required to rent a car. the protection provided by dw may duplicate the renters existing coverage. enterprise is not qualified to evaluate the adequacy of the renters existing coverage, therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by dw.

Debit card policy: please see renter requirements policy for debit card information.

Exclusive policy: pricing does not include damage waiver. additional surcharges, local taxes, etc. may apply.

Fbo shuttle policy: cars are available onsite. please notify the fbo that you will be receiving an enterprise vehicle.

Personal accident/effects coverage: personal accident insurance-personal effects coverage, pai - pec, is offered at the time of rental for an additional daily charge. if accepted the pai contained in the policy provides renter and renters passengers with accidental death, accident medical expenses and ambulance expense benefits. the pec contained in the policy insures the personal effects of the renter, additional drivers, or any member of the renters immediate family who permanently resides in the renters household and who is traveling with the renter against risks of loss or damage. benefits are payable in addition to any other insurance coverage the renter or passengers may have. this is a summary only. pai-pec is subject to the provisions, limitations and exclusions of the pai-pec policy underwritten by empire fire and marine insurance company or empire indemnity insurance company depending on the rental location. the purchase of pai-pec is optional and not required to rent a car. the coverage provided by pai-pec may duplicate the renters existing coverage. enterprise is not qualified to evaluate the adequacy of the renters existing coverage, therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by pai-pec. the fee for pai-pec at this location is between 5.00 usd to 11.00 usd per day.

Personal accident insurance: personal accident insurance (pai) for this branch ranges between $3.00 and $7.00 per day. - personal accident insurance (pai) is offered at the time of rental for an additional daily charge. if accepted, pai provides the renter and passengers with accident medical expense, accidental death and ambulance expense benefits. benefits are payable in addition to any other insurance coverage the renter or passengers may have. this is a summary only. pai is subject to the provisions, limitations and exclusions of the pai policy underwritten by empire fire and marine insurance company. the purchase of pai is optional and not required to rent a car. the coverage provided by pai may duplicate the renter's existing coverage. enterprise is not qualified to evaluate the adequacy of the renter's existing coverage; therefore the renter should examine his or her personal insurance or other sources of coverage that may duplicate the coverage provided by pai.

Forms of payment: the following forms of payment are accepted at the end of the rental. visa® mastercard® american express® discover network® debit card traveler's check money order additional authorizations from your account will be obtained to cover the cost of the rental charges. enterprise is not responsible for any overdraft fees incurred.

Roadside protection: enterprise offers roadside assistance protection at select locations. rap allows enterprise customers to waive financial responsibility for chargeable roadside incidents such as lost keys, lockouts, and fuel outages. rap can be added for $5.99 per day. road side assistance protection offers these services: flat tire, jump start, lockout service, fuel delivery, and key replacement. note: in ny, ca, nv, and ks the cost of the key will not be covered, only the service to deliver the key or perform the lockout service. roadside assistance protection is void and of no effect if, at the time of the incident necessitating roadside assistance, you or any authorized driver were in violation of the rental agreement, including, without limitation, the prohibited uses and violations set forth therein.in such cases, roadside assistance will be available, but standard charges may apply.

Renter requirements : all renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. driver's licenses are accepted from any usa state or territory, from a canadian province or from an international country. licenses from outside the usa or canada also may require an international driver's permit. international driver's permits are valid only if presented with the original local license. international renters require a valid passport; the name on the passport must match the name on the driver's license. individuals with learner's permits are not eligible to rent. u. s. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. age – the underage surcharge for drivers between the ages of 21 and 24 is $15 per day. renters between the ages of 21 and 24 may rent the following vehicle classes: economy through full size cars, intermediate suvs, standard suvs, minivans and pickup trucks. non credit card deposits – debit cards are accepted at the time of rental with a round trip travel ticket, e-ticket, or travel itinerary that shows the renter's name and discloses the return date and port of entry. deposit amount – a deposit including an additional 20 percent more than the cost of the rental will be taken at the time of rental, and the funds will not be available for use until after the vehicle has been returned. cash, prepaid cards and money orders are not acceptable methods of deposit. enterprise is not responsible for any overdraft fees incurred.

Shuttle / arrival: no shuttle required. the counter is located near the baggage claim in the main terminal. the vehicles are within walking distance.

Supplemental liability protection: supplemental liability protection - slp - for this branch is 13.99 usd per day. - supplemental liability protection - slp, is offered at the time of rental for an additional daily charge. if accepted, slp provides the renter and authorized drivers with up to 1, 000, 000usd combined single limit for third party liability claims. if the renter accepts slp, enterprise provides third party liability protection up to the applicable minimum financial responsibility limit and empire fire and marine insurance company provides excess third party liability insurance coverage from the applicable minimum financial responsibility limit to 1, 000, 000usd this is a summary only. slp is subject to the terms, conditions, provisions, limitations and exclusions in the supplemental rental liability insurance excess policy underwritten by empire fire and marine insurance company. the purchase of slp is optional and not required to rent a car. the coverage provided by slp may duplicate the renters existing coverage. enterprise is not qualified to evaluate the adequacy of the renters existing coverage, therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by slp.

Toll pass policy: if you or any driver operate the rental vehicle in the following areas, and generate an unpaid toll, you will be charged: •tpd area (northeast u. s. ) : tollpass transponder service of $3.95 for each rental day plus the cost of all unpaid tolls. the maximum tollpass device charge for the rental period is $19.75, plus the cost of all unpaid tolls. •tcc area (northern ca, co, ga, fl, tx, nc, pr, wa in the u. s. / toronto and vancouver in canada) : tollpass convenience charge of $3.95 for each day you use a toll road or bridge plus the cost of all unpaid tolls. the maximum tollpass device charge for the rental period is $19.75, plus the cost of all unpaid tolls. •tcc area (southern ca) : tollpass convenience charge of $3.95 for each day you use the 73, 133, 241 or 261 toll roads or bridges plus the cost of all unpaid tolls. the maximum tollpass convenience charge for the rental period is $19.75, plus the cost of all unpaid tolls. for more information, please visit www.htallc.com. for information call – [protected]. if you or any driver operate the rental vehicle in areas not served by tollpass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of up to $25.00 per rental. for additional information regarding participating tollpass locations, please visit the tollpass program overview on our website. this can be found by searching ‘tollpass’ in the help/support section. toll road usage program: www.htallc.com/tollpass espanol: www.es. htallc.com/tollpass francais: www.fr. htallc.com/tollpass portugues: www.pt. htallc.com/tollpass

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Enterprise rent a car terms and conditions
Enterprise rent-a-car general terms and conditions

Should you wish to make a change to your rental, book a new reservation with the updated information and then cancel your original reservation. payment information is not required to confirm this reservation. the reservation may be cancelled at any time, without penalty, prior to pickup of the vehicle. all additional drivers must meet all renter requirements, appear at the rental counter with the primary renter, present a valid driver's license and present a major credit card in their name at the time of rental, or meet the locations cash qualifications requirements. an additional daily fee will apply to all additional drivers not described above. please note: for changes made to the reservation, the original rental rate is subject to change. early or late pickups as well as early or late drop offs and any returns to an alternate location are subject to charges or penalties paid by the renter directly through the rental car company.

Customer number cstcvst. offer cannot be combined with other coupons, offer, weekend special rate or discounted rates except your costco member discount. normal rental qualifications apply. offer is subject to change without notice. other restrictions, including holiday blackout dates, may apply. vehicles are subject to availability. pick-up and dropoff service is subject to geographic and other restrictions. renter must show costco membership card at the time of rental. rental period is max 360 days. void where prohibited. renter and additional driver (if applicable) must meet age, driver and credit requirements. minimum age may vary by location. additional restrictions and surcharges may apply for renters under 25 years old. costco member discount: discount of 7% or 10% applies to vehicles reserved in advance at participating locations in the u. s. and canada. 10% discount is available for rentals 5/4 - 6/21/16, 8/24 - 9/21/16, 10/13 - 11/9/16, 12/1 - 12/21/16 and 12/29/16 - 2/15/17. for all other dates, the standard costco member discount of 7% will apply. rates are as posted at time of reservation at costco.com or by calling [protected]. weekly rates may apply. discount does not apply to taxes, surcharges, recovery fees, and optional products and services including damage waiver at $30 or less per day.in the u. s. , check your insurance policy and/or credit card agreement for rental vehicle coverage. enterprise, the “e” logo and ‘we’ll pick you up, ’ are registered trademarks of enterprise rent-a-car. ©2014 enterprise rent-a-car. rental must begin by 12/31/2016. book by 12/31/2016.

Important policy information: all drivers must meet the renting location's minimum age requirements, have a valid driver's license and a major credit card with available credit in their name at the time of rental or meet the locations cash qualification requirements. debit/check cards are considered to be any non-credit card bearing the visa, mastercard logo. not all branches accept debit cards. at airport locations debit cards may be used only in conjunction with proof of round trip ticket (airline, cruise ship and the like). at home city (non-airport) enterprise branches, debit cards are treated as cash and will require a cash qualification process. please contact the enterprise location before picking up a vehicle to determine the cash qualification process and policies, and what is needed when renting with a debit card or cash. all documentation must be in the renter’s name. a cash deposit will be required in addition to the cost of rental. please contact the rental branch directly to find out the exact amount that will be required. any other non-credit card without the visa, mastercard logo is not accepted. if a debit card is accepted the card must be in the same name as the renter and will require a cash qualification process.

The primary renter and any additional drivers of the vehicle must be at least 25 years of age. minimum age to rent a vehicle is 21 years of age. rental rates may be higher for renters between the ages of 21 and 24.

Certain specialty and larger sized vehicles may not be rented to drivers under the age of 25.

New york state: the minimum age for ny is 18 years of age.
A $80.00 per day additional charge applies to 18-20 aged renters.
A $23.50 per day additional charge applies to 21-24 aged renters.

Michigan: the minimum age for mi is 18 years of age.
A $28.00 per day additional charge applies to 18-20 aged renters.
A $14.00 per day additional charge applies to 21-24 aged renters.

Renters between the ages of 18 and 20 wishing to rent in the states of new york and/or michigan must book directly with the rental branch by calling [protected].

For more information regarding rental policies visit enterprise.com.

When making a reservation using this site, you agree that enterprise may provide your information to costco. the information provided may include your name, address, phone number, email address and other rental information, but does not include credit card numbers. the information will be used by costco for quality control purposes and to provide costco greater insight as to the use of our site.

Costco travel terms and conditions
Costco travel rental car terms and conditions

Cancellation instructions - rental car reservations made on costcotravel.com with a registered account may be canceled online. simply visit costcotravel.com and log in using your costco membership number and password. select the applicable reservation under your account and click "cancel booking. " cancellations and/or changes to any rental reservation also may be made by calling costco travel at [protected].

Prices are in u. s. dollars (unless specified otherwise) , include taxes and fees on the rental portion only, are valid for travel as specified, and are available to costco members residing in the united states. renter is responsible for any increases in state, federal and/or local taxes/fees that may apply at the time of rental. taxes and fees associated with optional special equipment (i. e. navigational system, booster seat, etc. ) are not included in the price. renter is responsible for any taxes and fees associated with optional special equipment at the time of rental. vehicle make and model may vary and are not guaranteed. the maximum vehicle occupancy is based on the number of seatbelts installed by the manufacturer. additional terms and conditions apply for each rental company and offer.

All car rentals are subject to the rules and regulations of the car rental company. late returns and returns to alternate locations are subject to charges or penalties paid by the renter directly to the car rental company. cars are available for rental to individuals 25 years or older (exceptions apply) holding a valid u. s. driver's license. an additional surcharge may be added for drivers less than 25 years of age. rates exclude gas, optional insurance coverage, some applicable taxes and surcharges, and any other incidental fees. any additional fees assessed will be collected at the time of rental. most car rental companies require the authorization of a valid credit card in the renter’s name as security to cover incidentals. auto insurance is the responsibility of the registered driver. for rentals of longer than 30 days, the renter may be asked to return to the original pickup location to sign a new rental agreement for the additional days. if the additional days are not reserved in advance, cars are subject to availability. flight information is requested by airport locations.in the event of changes or updates to your flight information, please contact your rental location.
Costco travel terms and conditions

All promotions and inclusions are subject to availability and may change or be terminated without notice. seasonal surcharges, availability, blackout dates and restrictions may apply. any unused portion (s) of inclusions are nontransferable, nonrefundable and not redeemable for cash. cancellation and change fees may apply. executive member benefit, if applicable, is valid for primary cardholder only. travel purchases are not included in the executive membership annual 2% reward program. costco travel disclaims liability for any inaccuracies or typographical errors.

I'm an uber driver and I rented from enterprise in April 2016, I returned the car in August 2016. I have spoke to managers, someone from corporate office. My check was mailed out in sept 2016. It's now December 27, 2016 still no check. Every time I call I hear something different. I felt like something like this was going to happen because of the way the manager Meagan treated me. Everyone that came in of color waited hours. But that's not the problem anymore I want my money. I've been patient but it seems that I was robbed. And they had the nerve to put me on the Dnr because I've called corporate due to this.

I am writing this email with utmost disappointment and concern regarding the service I received from Enterprise/Alamo Rent-a-car company.

I took a rented car from this company while I was visiting Switzerland for a period of 10 days from 03/09/2016 till 13/09/2016. The car was excellent and I received a fair amount of good service from the Zurich airport staff. As per my rental agreement (pls find attachment MyProof.zip), I returned the car on 13-09-2016 at around 8 15 AM back to Zurich airport return center. There was an Enterprise staff at the Zurich airport who received the car, fully verified and checked the cars' exterior and interior for any damages and she confirmed that everything is OK. So I paid the remaining rental amount and left Switzerland the same day.

Yesterday, I received a notification from my bank that your company has charged me CHF 2000 against my credit card which I used for booking the car! Not knowing the reason why I have been charged for such a huge amount, I contacted the Alamo office in Switzerland and they said they found exterior damages on the car I drove and thus the penalty, followed by the below email from Enterprise. I tried to prove my stand that I haven't done any damages as the staff at the airport had confirmed this when i returned the car but the agent I talked to was reluctant to hear anything and keep asking me to contact the customer support.

Further more, after verifying the documents that Enterprise sent yesterday, I found that the picture was from a different car with a different number plate. Please compare the picture they send with mine (in the Myproof.zip file) and you could clearly see the difference. Adding to that, the document named "Schadenmeldung" is a fake creation from the staff as if you look at the date, I was there on 13th of September so how could they even make a document without letting me know in the first place. Luckily, I took many pictures of the car when I was in Switzerland and kept the final invoice for good or otherwise how could I prove my stand?.

I am really sorry to say that this is not a good way of treating customers. Your customer support didn't even listen to what I was saying and they took a completely unprofessional and unethical way to treat this case. How come a rent-a-car company behave like this to their customers? How could they charge me for a car that i didn't drive? Lets imagine that if I was the real driver of the car they are claiming, how could they kept silent for the last 4 months and now immediately showed up with a fake claim that I have to pay for a damage that I haven't committed? How could they even possibly charge a customer's credit card without his consent after 4 months of the rental?

Expecting your quick and immediate action on this matter. As a customer, I hope I will get justice from you on this matter.

Thank You.

Regards,
Viveesh Krishnan

My name is Mr. Mark Kennedy and I am writing about the experience that I had with your representative from Thorndale, PA 19372 in Chester County, PA. This occurred the morning of December, 20, 2016.

I had taken my car to the auto body shop to have it repaired and I was supposed to be picked up by a representative. He was a hour late which caused me to lose money because I have contracts that I have to take care of on time. So, that was a day lost. When the representative showed up he acted like it was a joke because he was late. No consideration and poor customer service. After that, we went to the office then they proceeded to take money from me which in fact I was told that I was to be treated as a premium customer (the VIP treatment). Due to the fact that the expense was not mine because a school bus hit my auto, I felt that they treated me less than a VIP customer. I was very dissatisfied with the service. The vehicle was half cleaned, inside and out and they also tried to get me to pay for gas. In the end I had to get gas because there was no gas in the car. I think that I should be accommodated for the whole day and time that I lost dealing with this company. I may never deal with them again and will tell others about this poor service!

Sincerely,

Mark Kennedy
[protected]@aol.com

We rented a car through enterprise.com to pick up in rome, fiumicino. They partner with locauto at the airport. Our car reservation (Copied below) clearly stated that the tire chains - special equipment were included in the rate. After returning the car in rome, italy and after several complaints, calls and emails to both the us office and the one in italy, all refused to acknowledge that the snow chains were included in the rate and charged our card.

Cdw-allocated inclusive included
Other insurance included
Tire chains - special equipment included
Airport fee 16.00 pct/rntl (16.0%) included
Road fee 3.60 eur/day included
Unlimited kilometers included

Even with everything in writing put in front of their face, the italian office reconfirmed their position. Liars and thieves. Pitiful company, deceitful, terrible business practice, customer service useless and arrogant. Never again.

Beware: dont rent from them. Even if it looks like a good deal online you will pay more at the end of the rental.

I have rented from the South Boston location numerous times. So much so that I usually get a free upgrade. Not so much this time as I was told that there would be a upgrade fee. No matter, I booked a reasonable sized vehicle. A young lady picked me up and gathered my details on their office computer and a hand held digital device. Seemed strange as she was the only one handling the device. Other customers were being assisted with the usual paper contract and sent on their way. The young associate indicated that she was training and took me to the car. The agreeIo the contract. We did and I was given the paper contract. I still haven't left the lot. I switched cars and was on my way. I only needed the vehicle for one day and was told I could drop the car off at their satelite location or place keys in their overnight drop box. I thought the digital contract was strange since I was the only one offered it. But I routinely rent from them. The contract had a "Terms and Conditions" not visible on the device. These terms are absolutely ridiculous. I cannot return to another branch even though I was told I could. This digital contract was waiting for me so I was definitely singled out. Apparently they can share my personal and financial information with a third party and they check my credit report. For a rental? Come on. How is this even legal? They misrepresented themselves and was not forth coming. I feel I was targeted and discriminated against. There were three other people picking up vehicles and none were offered this digital device. I am not a criminal and shared with the young lady I had just gotten out of the hospital. Their are new people at this branch and they are not honest. I am very disappointed.

we have rent a car from National/Enterprise at the international airport of Grand Forks, ND from Sept.2nd-Sept.11th, which is a full-size Dodge charger.
Unfortunately, we have meet an extremely rain on Sept.4th night and the level of the rainwater was too high to stop the car. The car cannot move and during we wait for the car pull, the water gradually infiltrated into our car. Wait about 2 hrs after the car pulled out and sent to the damage unit, your staff drove anther car to pick us to the airport to get another full-size rental car for the Sept.5th-Sept.11th.
The next few days we went to airport to ask the staff how to deal with this problem, because we didn't buy the insurance on the rental car contract instead we want to use our USA credit card rental car insurance. He said we can just wait for the result from the damage recovery unit. Then we called damage recovery unit many times and just let us to wait.
After I flight back home, I called damage recovery unit and she said I should wait for 2-3 weeks then she will email me the result. Then one month past. I called damage recovery unit again and she said I should contact my bank to give me the claim number first. So why didn't she say that before? Cause when I called bank, they said if I didn't report the claim within the accident happened 45 days, they will never deal with my claim. And the bank said they of course need the damage result first before they could give me the claim number. Then I called damage recovery unit again and got the same answer no claim number nothing work. I tried to contact with my bank again and they finally give my claim number and I sent it to damage recovery unit. Then damage recovery unit said you will need to wait for 1-2 weeks at most 2 weeks you and your bank will get the damage result.
But 2 weeks already past...I still haven’t get any information. The last email is from my bank Card Benefit Services. They said “Your claim has been noted with the information provided.”
So what is the result? I will go back to China next month and I will cancel my USA card service before that. My lawyer friend said I have paid the rent and I haven’t get any damage information which means this car didn’t have any damage when I return. My account has been settled and I need not to worry about the result after 2 months, because they cannot say any damage that is because of us in this 2 months. I don't even know whether the car has any damage in that rain until now.