Family Dollar
Reviews and Complaints

On 09-16-2017 my Sister and I went to the Family Dollar Store in Vernon, Texas to shop for
decorations for the upcoming holidays . The temperature inside the building was so hot that it was all we could do to stay and shop. The cashier employee was dripping wet like she had been in a sauna. Mine and my Sister's hair was so wet and dripping with sweat it looked like we had just shampooed our hair! We were extremely hot in the store and we were miserable! We suggest you have some one go as soon as possible to check the A/C at this was location! On our next visit of it is still this hot in the building we will NOT stay and shop! Thank you in advance!
Sincerely,
Nancy K Johnson

Downtown Schreveport speaks for itself, this is not a good area of town, but I believe they are using this store as a staging ground for Republican activities.Went in there Monday and they probably had 12 people in line and one register open.The kid working the register was slow.They finally opened the second register and it was a young girl with gold teeth.When I went up there she said if I do not leave my bag up by the door next time they will put me out.Never had been in a store that is run this bad and with so much disrespect for the customers .The store is a mess always and they really couldn't care any less.Never get a thank you after buying there.No one with a brain in their head would ever leave their bag up by the door in this high crime area of town .Spoke to manager and she refused to give me district managers phone number .-Shouldn't be treated different because of the color of your skin etc.Will never spend my money at another Family Dollar again.Been to others that were bad but not as bad as this one.Shelves not stocked and store and bathrooms a complete mess.Hire people that will work that are raised with some manners and are not racist.An example of what happens when business gets too big.I encourage others not to shop there and maybe they will put people in charge that know what they are doing.

On Sept. 15 I walked into the Family Dollar #08914 at 6312 Greenwood Rd. Louisville KY for only the 2nd time at this particular location due to relocating. I have been shopping at the Family Dollar for around 15 years spending at least $50 a week pretty much every week. I am grabbing a few items such as laundry soap garbage bags candles/wax melts/ plug-ins etc. I grab garbage bags first and head to the laundry soap isle which is also where the smell good items are when the store manager Samantha joins me acting as if she is straightening up but clearly will not let her eyes off of me as if I were stealing. I feel uncomfortable from the start but I know I'm not stealing anything so I proceed to do my shopping with Samantha never more than 2 steps behind me with her eyes locked on me. I'm very aggravated but I understand there are many people who do steal and she is just trying to protect her store. I'm continuing to shop when suddenly she screams out to the front of the store something about security cameras. Well with that everyone in the store looks and it's pretty obvious she is referring to me being that she is practically on top of me with her eyes locked on me. Not how I wanted to start things off in a new area. So everyone in the store who does not know me cause I'm the new girl now how a horrible first impression of the person I am due to the store manager there. But I continue to bit my tongue and get what I'm there for and there she is still starring me down so I say something to her about the embarrassment she has caused me and she cuts me off and once again screaming very loudly to get everyone's attention tell me that she is the store manager and I must leave the store immediately. I am furious and embarrassed to no end. So I leave without anything that I went there for and had to go to a different store obviously not a Family Dollar to get those things I needed. Needless to say I am not a happy camper about what has occurred. I will likely never spend another dollar with franchise again. I have and will tell everyone I know about the incident and encourage them to shop elsewhere as well. I feel like in a leader position that she was given that she handled the situation (if you want to call it that cause there was no situation til she made one) way out of line. I was humiliated to say the least. I do expect to hear back from someone in regards to this matter. I also hope the right things are done with that employee. I'm not saying she should lose her job but possibly her position cause personally I do not think she right for the job.

Former customer
Erica Riddle
[protected]@gmail.com

First and most, the unprofessionalism at Family Dollar is a disgrace.. At the location 1700 East Colfax Avenue Denver Colorado 80218 that it was the worst I experienced I ever have ever something in my life..
I walked in with my son and the managers was arguing with the customer Because he believes that he's about to steal sonething of course, the customer gets upset because he's being accused of something that he did not do.
Furthermore, another employee's arguing with the man who is it ignorant black lady who is adding more fuel to the fire by telling the guy that she's going to kick his [censor] and those words! Cussing and acting real ignorant.. keep in mind I'm trying to purchase something and my son is hearing all this.. I mentioned to the manager, that I felt that it was not necessary to let his employee act like that because you don't know what the customer (the angry man) was capable of doing who she was talking to because he was already upset because he was already accused of stealing.. the manager said, if I didn't like it that I can go to a Walgreens I am not in Beverly Hills keep that in mind he said this is Colfax!
The bottom line is, it doesn't matter where you work at you should keep it professional instead of arguing with the customer he should have called the police on the man who he had thought was stealing instead of arguing with him and letting his employee argue back by and antagonizing and making myself, my son, and other customers feel uncomfortable and not feel safe!

I go to this store regularly so I didn't see this manager before, I always used digital coupons with no problem but on two days with her on staff she was rude, I asked about spiritual cross word puzzles, she said we don't have any, I was waiting for her to say can i order them for you, or put a order for me, but she said nothing, I told her I have digital coupon and wanted two packs of cigarettes she said ok, she had trouble scanning them both so she tried to put the code in by hand it worked but she gave me the meanest looks a person can get, so the next time I went in, I had a different cashier without her there they did it fine, now the third time I went in it was a different cashier and he asked her can he scan it ? She said ONLY ONE I know better because I'm a cashier and all the family dollar do it but her, I hope someone talk to her and let her know someone know what she did and if I get the same treatment again I will take further steps to report her

The female clerk named Gloria cole yelled at us to stop bouncing a small tennis ball my son had and we complied. She made my parents embarrassed how she yelled over customers at us so they quickly paid and left. When I came to front I could not turn into a isle due to two baskets in the way I did not yell or be rude and asked if they could move them she ignored me and continued talking to the assistant manager named Greg. I asked again and she slowsly came from behind counter and laughed out loud saying some people thing they are soooo cute and Greg also started laughing loudly. She continued to talk to Greg how ppl don't know who she is or not to mess with her cause she don't care what will happen and Greg continued to laugh. She started making other customers paying turn around and try and see who she was talking too. Once I got up to counter she left and slammed office door and Greg said it is what it is. My husband was on speaker and wasn't telling me why do these ppl work in customer service if they can't deal w ppl or work. Greg laughed and once I put my video on him he quit smiling and gave me corporates number. I am beyond embarrass and feel threatened by her comments.

I was a customer in your store on 9-14 2017 I was headed to the checkout counter I saw a yellow spill sign over to my right over a large puddle of chemical of some sort I proceeded to head to counter there was no sign over where I was walking however the spill apparently splattered a thin line he didn't see as I walked I slept on the chemical that was splattered I fell hitting my left four leg on the cards right leg bending behind me as I fell to my knee however there was two employees that came to help me up there was a third employee behind me unpacking boxes I spoke to manager she called the district manager they gave me a number to call I called as soon as I left the store which the call was never answered so I called again once I got home I stayed on that phone call for about an hour call was never answered so I did online complaint

I visited the Family Dollar store in Fairmount, Indiana at 2pm on Sept.14, 2017. There were 2 employees in the store, a girl named Alicia and an older gentleman with longer gray unkempt hair, and I was the only customer. The man was complaining loudly about corporate sending "all this crap" to the store when they already had 53 cases of the same stuff, and they sent 3 more. I don't know if he was training the girl, but he was taking her to different locations in to store, to show her how they had stuff "that has been here for 3 weeks and no one is buying it, it's just taking up shelf space". The girl said nothing, just followed him. I left the store without making a purchase after a few minutes.
The Family Dollar store in Fairmount is new, and we as a small town are very happy to have it here. This man does not reflect a positive light on the Family Dollar Store. The store needs employees who make the store have a good image.
Respectfully,
Mona Cash
Fairmount, Indiana

It has been about two weeks ago but I have been busy with my father and have not had time to submit this I was in your store in Monticello Ms. First it was so hot in the store you could not stand to shop in it than they had a radio playing so loudly at the checkout you could not hear your self think . There is one young man in the whole store that is very polite and willing to help the rest of the store you could fire and start over . This use to be my favorite store to shop in Monticello but now I will not be back in there until I hear improvements have been made in the help and comfort of the store I am not going to shop were it is hotter inside than it is outside and my business is not appropriated

This store is a brand new on it just opened while shopping in the store I noticed that there was no employees around me and another gentleman try to check out we stood there for 20 minutes until two females walked in from outside smelling like marijuana and putting Visine in their eyes finally we were able to check out and I found it to be disgusting that anyone could walk into that store and steal while your employees are outside smoking weed and not caring about the store or as employees are presenting themselves this makes your brand look horrible and I'm pretty sure if you keep employees like this your store will be will be closing soon. Also know that half your merchandise was in boxes and not even put on the shelves and you guys have been open for over a month.

I'm currently an employee at the Family Dollar in wotcwster, Ma in 835 main street and I'm filing a complaint because of a situation where there was discrimination involved. My ID number is 1229320. My name is Keyana Owens. I've been with your company since August 23rd of this year. After the discrimination situation, Todd couture my boss for that family dollar store gave me the week off starting 9/11/17 -9/17/17 and said he would let me know my schedule for next week yesterday on Wednesday 9/13/17 but never reached out. I called multiple times and still got nothing. I got an answer once and that's when I was told I'd get a schedule for next week. I didn't want to have to post here but I'm being treated poorly and this company is unprofessional and the store itself is a health and safety hazzard.

September 13th, 2017
Store # 02782
512 Windsor Ave Windsor, CT
Store phone # [protected]

Hello my name is Nafisa and I'm a resident of the Town of Windsor, I visited family dollar today because I needed a lock for college. I went to checkout and I was in the process of checking out. Meanwhile I was speaking to my cashier (Shannon) and I asked her who's the manager of this store and she said he's in the back. As we were speaking a Spanish short skinny lady with gold round hoops in her ears turns around gives me attitude and says to me "what is she looking for" I said to her in a kindly manner "is there a problem, I'm just speaking to her" as soon as I said that she snapped at me. She started yelling at me so loud literally in front of 4 other customers. I kindly said to her several times can you please calm down. She kept yelling. So I quickly checked out and left. As I was leaving the store I heard her cursing me out.
This short skinny Spanish lady is an employee of this local family dollar store.
Shannon saw the entire scene the owner can ask her or pull up the scene via CAMERAS.

So I called the store later on today and I asked my kind cashier Shannon did she say anything about me? She mentioned to me that the Spanish skinny lady called me a "stupid [censored]"
I can't deal with this. This is very disrespectful and I think family dollar should do something about this.

ITS NOT ACCEPTABLE FOR EMPLOYEES TO CURSE OR SCREAM AT THEIR CUSTOMERS?

I feel harassed and UNSAFE.

I would kindly appreciate it if someone calls or emails me tomorrow at
[protected]
Email: [protected]@aol.com

I was in the 10219 University City Blvd. Charlotte NC store tonight around 6:15. I was trying to purchase Charmin toliet paper. I had a clipped coupon for a 4ct or larger. I had a roll of 6 ct. When I put in my phone number it would not take the $1 off. Even from the beginning the manager, Chaperrl had an attitude. She was arguing with me that she would only honor the coupon, which said 4ct or larger. She had an employee to go get a 4ct to see if it would take the $1 off of that. It did. She continued to argue with me, with an attitude, that she would only honor what the coupon stated. I pointed out again that it says 4ct or larger. She even wanted to me get her name to make sure I complained. That is the second time at the same store that the clipped coupon did not work. However, the first time the manager did honor the clipped coupons on my phone. I doubt I will go back to that store. I may even delete the app on my phone. It does not work the way it should. And then, there are employees that are not kind to the customer. I will purchase some place else that does not argue with customers and treat them with kindness.

My name is Freida, August 31, 2017 it was raining heavily and family dollars store #00075 in Lincolnton N. C has a side road which isn't very big. I've been driving through there for many years. There's no type of signs warning people of the potholes, do not enter, or enter at your own risk, etc. However, that particular day I go through and doing everything possibly to miss the potholes, due to the heaviness of the rain, not realizing how close I was and hit the pothole. I reported it to the manger on last week, but he tells me some type of story what someone else did. I didn't care about that. Well twice I mention it again. Today September 12, 2017 I told him how bad hitting the hole knocked my car out of line, which I explained before. I go to this store almost every day . He sort of makes jokes such as I'm not paying to get your car fixed. I told him I would get in touch with the cooperation. I believe family dollars should be held countable to fix my car. It weren't like this happen on purpose. If they don't want to be reliable for such responsibilities then I suggest signs to be put up. I do have a few pictures if you send me your email address. Thank you sincerely for taking this matter into account.
Sincerely, Freida Brooks 9/12/2017

While shopping this evening in your store a notice a manager correcting an employee, but the way she did it was wrong. From 2 aisles over, she was criticising everything the other employee did. So this means she is yelling across the store where everyone can hear. If she has an issue with the employees work, this should be addressed in private not where every customer in the store can witness it.

Hello today September 12, 2017 this afternoon did my shopping at the store went to cashier to check out me and my husband, somy husband was placing idems on counter talking with the cashier. And he didn't pay attention that he had put the milk on the counter twice I though I didn't buy two milks I told the cashier you know I think my husband place the milk up twice on the counter because he was talking and putting the stuff in the cart I told him to place in a shopping bag but he told me its ok it doesn't need a bag so that's how he placed twice on the counter I did charged for two but the manager was standing next to the chashier that had wrang us up and looked at the receipt and said no you were only charged for one so I appozide said I though she had wrong it up twice so sorry and walk out of store as I walked out I then looked at receipt and did see that it was wrong up twice walked back in store and let the manager know that indeed it was charged twice, so she gave me back the money for the milk andi let her it wasn't there fault it was my husband fault for not paying attention.As I was walking away she said next time I will have to watch you guys I didn't say anything, just looked like what did she just say not only that she also laughed and said maybe he is a donkey.I looked her and smiled I New what I was going to do instead of making a scene and saying something insaulting like her I was just going to make a complaint, so I called to the store and asked who could I call to talk to someone higher up than her she gave me this number [protected] to Arlington, Texas associate to Family dollar store I told her i was going to let them know about her and said Thank you and I hung up. So upset with the way I was treated.Thank you for reading my complaint.

Signs in the window saying closed register down going on for years now. Manager is just plain rude...Her name is Martha. Cheryl is the District Manager and is best Friends with Martha, this is why her store gets away with locked doors to stock store with signs stating registers down. I know of at least 10 people that refuse to step in this store as long as she is manager...Other Family Dollar store employees from other stores complaint as well to customers that is is not fair Martha can get away with what she is doing. Employees even lock the doors on customers that back their cars into the parking space...Go to google reviews and see all the bad reviews. Thank you so much. We need this store back for the community so we are all welcomed...I spend all my money now at the Dollar General right around the corner..Family Dollar is losing out. I'm going to be making a complaint to BBB and Attorney General and other websites since nothing has been done. The manager Martha is a bully and discriminates against all white men and men in general. Just plain rude and arrogant ...

This took place at store #04486. The time was 14:16:21 (2:16 P.M.).The bar code from the receipt#[protected].
First off this store management and associates are very professional except this one associate who is described as young with a terrible attitude. I walked inside no one is at the register but I can hear him on his cell 2 aisles over, I grabbed my hair color kit which is located at the front of the store, two other customers came behind me, I then rang the bell only because I was on way to work, he then came out the aisle shaking his head and mumbling something as if I wasn't suppose to ring the bell. I said nothing he rang my merchandise up and the total was $4.09 I gave him $5.10 He then open his draw and handed me a $1.00 I just stood there and he then said "What? Oh, you want your penny back damn, most people say yo, you could keep it " I then said well let me have the chance to offer it to you before you assume I'm just giving it to you. He then said " well then here i'll give you your penny "I said thanks and you don't have to talk to me like that, his response was very cold he said "men, whatever yo' aight, what ever have a good day" I said wow you shouldn't talk and try to ridicule a customer like that. I then looked and notice it all was on tape and I tried to call but the wait was to long. This not the first time someone had a incident with this same clerk.

There are bugs all over the place in the food area very unprofessional and unsanitary for a business. The store is a mess there are things all over the place under the shelves and not were they are suppose to be cold food is not in coolers they are just laying on shelves. The workers don't do anything but stand around up front and dont even try to clean up the store. The floors look like they have not been cleaned in years. Not a very good place to shop. They is only two white females in the store that I always see working and doing there best to keep the store as clean and best for people to shop. But with out a team effort the two girls can't do it on there own they are very hard working lady's and need to be told how good they are doing. The one girl has been here awhile and the other girl just came back and the store needed that. The company should be very lucky to have to hard working people with them. Hope this helps a little to try Nd get the store cleaned up or I will not be shopping here any more.

DATE OF INCIDENT: EVERYDAY

This store has gone down hill very quickly! BRING MATT BACK! Young lady DEGRADES and talks bad about other employees while customers are in the store & USES FOUL LANGUAGE. She sits at the FRONT of the store on here cell phone and you can not get any service out of her other then to take your money. She is outside alot and she can't even keep the outside neat. I am down in that store every day buying stuff and I dread going down now because I do not know if I am going to fall over the boxes or palates that are left in the middle of the floor. She complains about having to work to your customers. PLEASE BRING MATT BACK! I would love to say that young man has a purpose with your business NOT THIS YOUNG LADY!