Family Dollar
Reviews and Complaints

I bought over $80 worth of clothes that were on clearance inside the store 2 weeks ago. When I began to put on one of the pair of excersise pants yesterday, I realized the hanger had 3x on it but, pants were actually 1x. I went to Family Dollar in Scottsville, KY. where I purchased them 2 wks ago simply wanting to exchange them out. Cashier said that without a receipt, she could not help me. She said because they had been outside on sidewalk as clearance items, she couldn't exchange them either. So, I was humiliated in front of a line of customers as this lady not only said she couldn't help me but, insinuated that I was a thief trying to exchange something I had stolen off the sidewalk sale. I do not appreciate the service I received and very upset. If not resolved, I'll never step foot in another Family Dollar again and will be sure to tell all my family and friends about this terrible treatment I received by your employee. The pants were normally $11. I got them on sale for $8.25 along with lots of other clothing including another pair of those same style pants, different color, that I had on the day I tried to return the pair that didn't fit. Please take care of this situation and hour rude employee at Family Dollar here in Scottsville. This happened today at about 12:30-1pm. Today's date 8/26/17.

I am very disappointed in how a manger treated me at the family dollar in saginaw, texas. I never make complaints, but this time I felt I had to, she shouldn't be treating customers the way she did. I went in to buy a few things, an air freshener plug in that I had a digital coupon for and some snacks. When I put in my phone number, I noticed it didn't take off the amount of the coupon I had, so I asked the manager if I could please void my purchase, and try the items with the coupon alone to see if it accepts the coupon. She said "ma'am it's not that easy" and got really frustrated. Then she pushed a single button that voided the transaction (Looked simple to me). Then she pulled everything out of the bag and said "what do you want?" I said "ma'am i'd like to try the items with the coupon only" so she scanned them and said "nope the coupon isn't working and there's nothing I can do." so I said "okay that's okay i'll just take the snacks then." then she got really angry and said "are you really going to make me do this again?!? Alright you know what? I'll do this one last time and after that that's it i'm not doing this again. Now which items do you want now?!?!?!?" with her screaming at me I changed my mind and said "none it's fine" and got her name (Crystal). I have never felt so disrespected by an employee, let alone a manager in my life. There was no line behind me and I was only trying to use a coupon that should have went through. I expected a manager to be helpful and if she couldn't solve my issue then fine, but to be so rude to me was uncalled for.

I would like to file a formal complaint against an employee at the Family Dollar Store #10062 on Aurelius Ave in Lansing, MI 48910.

First of all, I felt like I was constantly being shadowed in the store (racially profiled) by a store clerk with whom I was not able to get name, because both of the them were not wearing name tags.

The first store clerk, a Caucasian, full-figured woman with green hair would find herself down every aisle I was shopping down and then I found her staring at me once I would go down each aisle. I felt very uncomfortable and intimidated in the store. I don't like to feel like that and I don't want to be stressed out where I am going to spend my money. When I expressed this she spoke with another store clerk who did not acknowledge herself as a manager and she who self-identified only as 'Taye' (a Caucasian, blonde, full-figured), hail "Sir" to me loudly from the front of the store, but said nothing else. This was after I became apparently upset and explained to the first clerk that I don't like to be made to feel uncomfortable when I am shopping.

Upon checking out, 'Taye' (if that' her real name), gestured that she would take care of me at her counter. I asked what was her reason for hailing me earlier when she said "Sir". She hostilely said: "You were screaming in my store". I responded back and said "I wasn't screaming, I don't scream". It I have a problem as a customer, I don't expect to be attacked about it or strong-armed like some 'gangster' and/or 'street' tactic!

Instead trying to diffuse what I may have been validly sensitive about and irate, she only escalate the situation with her lack of being more concerned with the fact that I was raising my voice instead of trying to understand the reason why and be either empathic or concerned. Her continued strong arm tactics only infuriated me more and then she said, "now you're getting loud!"

In both cases her lack of professionalism and proper training to handle customer issues was horrible and she needs better training, a reprimand and a notification from corporate that this situation has been recorded and there are appropriate responses to these situations and her offensive attitude should not be tolerated.

She refused to let me pay for items totally $50, which I actually bought at Store # 10125 on East Saginaw Street, Lansing, MI, where I had a total different, more friendly experience. Instead of being concerned with checking me out, she seemed to be more offended because I was raised more voice in my state of disgruntleness by this time. She responded: "I done and stopped the transaction". I told her a would call corporate and make a complaint, She said: "Call corporate!" If anything store clerks at there to maintain the revenue stream which is based on store transactions, in other words checking me out and allowing me to purchase my items. She seems to have her priorities mixed up and does not express any professional demeanor or skills becoming of someone who is 'supposed' to be in charge.

I don't want to mess with anybody's employment, if I can speak candidly, I just want better service, more generational respect (and acknowledgement and more racial sensitivity from younger whites and others who work at your stores as a 54 year educated African American). I want this to be reflected in your "non-stagnant" and hopefully ongoing training practices and policies.

The training level and professionalism in these Lansing Districts seems horrible!

I would like to file a formal complaint against an employee at the Family Dollar Store #10062 on Aurelius Ave in Lansing, MI 48910.

First of all, I felt like I was constantly being shadowed in the store (racially profiled) by a store clerk with whom I was not able to get name, because both of the them were not wearing name tags.

The first store clerk, a Caucasian, full-figured woman with green hair would find herself down every aisle I was shopping down and then I found her staring at me once I would go down each aisle. I felt very uncomfortable and intimidated in the store. I don't like to feel like that and I don't want to be stressed out where I am going to spend my money. When I expressed this she spoke with another store clerk who did not acknowledge herself as a manager and she who self-identified only as 'Taye' (a Caucasian, blonde, full-figured), hail "Sir" to me loudly from the front of the store, but said nothing else. This was after I became apparently upset and explained to the first clerk that I don't like to be made to feel uncomfortable when I am shopping.

Upon checking out, 'Taye' (if that' her real name), gestured that she would take care of me at her counter. I asked what was her reason for hailing me earlier when she said "Sir". She hostilely said: "You were screaming in my store". I responded back and said "I wasn't screaming, I don't scream". It I have a problem as a customer, I don't expect to be attacked about it or strong-armed like some 'gangster' and/or 'street' tactic!

Instead trying to diffuse what I may have been validly sensitive about and irate, she only escalate the situation with her lack of being more concerned with the fact that I was raising my voice instead of trying to understand the reason why and be either empathic or concerned. Her continued strong arm tactics only infuriated me more and then she said, "now you're getting loud!"

In both cases her lack of professionalism and proper training to handle customer issues was horrible and she needs better training, a reprimand and a notification from corporate that this situation has been recorded and there are appropriate responses to these situations and her offensive attitude should not be tolerated.

She refused to let me pay for items totally $50, which I actually bought at Store # 10125 on East Saginaw Street, Lansing, MI, where I had a total different, more friendly experience. Instead of being concerned with checking me out, she seemed to be more offended because I raised my voice in my state of being disgruntled by this time. She responded: "I done and stopped the transaction". I told her a would call corporate and make a complaint, She said: "Call corporate!" If anything store clerks at there to maintain the revenue stream which is based on store transactions, in other words checking me out and allowing me to purchase my items. She seems to have her priorities mixed up and does not express any professional demeanor or skills becoming of someone who is 'supposed' to be in charge.

I don't want to mess with anybody's employment, if I can speak candidly, I just want better service, more generational respect (and acknowledgement and more racial sensitivity from younger whites and others who work at your stores as a 54 year educated African American). I want this to be reflected in your "non-stagnant" and hopefully ongoing training practices and policies.

The training level and professionalism in these Lansing Districts seems horrible! I just really want someone to speak to her about this experience and impress upon her that a lot of what went wrong lies with her horrible and unprofessional attitude. 'Taye' seem beyond reproach and did not have any regard and respect for repercussions from her corporate, regional and district supervisors. Moreover, she expressed no connective professional culture, ideals and image that I would gather is supposed to represent a suitable set of ideals, organizational culture and image reflecting the 'good nature' of your company.

There is a problem of serious disconnect here! These kinds of store clerks run the store like it's their 'turf' (aggressively), "them against us" and this has an even greater impact when their is no regard, training, mindfulness or sensitivity towards how racial difference even deepens the cavity of "them against us", as opposed to operating like a community friend, she responded like an automatic enemy!

I'm not sure what your values are it's hard to read when you shop in these kinds of Family Dollar and therein lies the much of the problem. What are your values? And I'm not talking about customer discounts, I'm talking about what are your organizational culture values to an inclusive community! You certainly can't read your values if you continue to let the case of 'Taye' continue like she is thinking she is right and justified in her behavior.
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I feel very uncomfortable going into family Dollar. Iv seen this multiple times and my mother has seen it once, where the manager and one of her employees are being very inappropriate with each other. The manager allows the employee to grab her, and he brushes himself up against her. Very disturbing that something like this would go on. I feel like I can't even shop there anymore it's disgusting.. also the cashier is very rude, I went in one night to purchase a nail file. The cashier scanned it and threw it across the counter at me. Poor management going on here.

My granddaughter and her 7 month old son in a stroller were shopping at FD o the 1500 w. Chicago ave. Chicago. We go there all the time and when she goes alone she puts her items in the bottom or on top of her stroller he says she was stealing socks and told her to get out or he(Christopher) was calling the police. If she was still in the store how was she stealing and then his employees were calling her a thief as she walked home. I really don't want to get my attorney involved but something needs to be done about this

23 August 2017
Store #: 00340
Employees: Tara?, Assistant Manager; Andre, Store Manager

I asked Tara where I get the smart coupons and she replied, "you go to familydollar.com and sign up for them. I spent the next 10 minutes in the store doing just that so that I could use the coupons. At checkout the chips did not ring up correctly so I asked the cashier was that a smart coupon. She didn't know, so I asked her twice to check. she finally asked someone else the price without moving from her position nd they immediately said that they were $5.95. She corrected the price and continued to ring the items. I asked her if the coupon would be good for both packages of baby wiped and she said she did not know, probably just one. After she completed ringing up the items, I wanted to see if the coupons took so she placed the screen back on the front tablet for me. This is when I noticed that the Huggies coupon did not take. She refused 3 times to assist me in resolving the coupon issue, so I asked for the manager. She stated that she was the assistant manager. So I said is there anyone here that is over you and she clearly said, no, while rolling her eyes. Finally, an associate came over to help figure out why the coupon wasn't taking (Do to my slow internet, the correct coupon had not loaded). I clipped the correct coupon and went back to the register. I asked her what her name was because she was not wearing a name badge as the other employees were, and she said Tara. Tara could not unlock the computer so she asked someone for help. This person just happened to be the store manager, Andre. So I let him know that I asked for him earlier and she told me she was the assistant manager and no one else above her was there. She cut me off and started telling me that she told me he was there (this is incorrect). Then she started to tell him that I didn't have the coupon. By this time I had the correct coupon, so I told her how would she know, when she did not have the time to help me. Tara began to yell and get an attitude with me as if I wasn't the customer who needed help. I yelled back at her and the manager told her to go cool off. When she walked off she was still yelling at me so I yelled right back at her. At this point the store manager got an attitude and said, "ma'am do you want this stuff or not in an intimidating manner." I asked to see the screen to ensure that the coupons took affect and paid for the purchases.
As a resolution, I believe that Tara should be moved to a position that does not involve customer service, such as night stocker, when the store is closed. I say this because; she was not wearing a nametag, didn't feel the need to assist me, lied to me, and yelled at me. Andre, needed to be spoken to about getting frustrated and taking it out on the customer.

I am ringing out and tell the cashier that the air freshener is suppose to be a 1.00 cheaper she walks over to where I got the air freshener and tells me they forgot to take the sign down and there is nothing she can do for me. So I reply u can't take the 1.00 off because u forgot to take the sign down from the day before. I was very unhappy with how she worded it to me. Michelle Was the supervisor or manager not sure but she did tell me she was the store manager.

I am extremely appalled at the service that the family dollar near my house provides. The store is always a wreck, can't even walk in aisles without stepping on stuff. There's always dead bugs on the floor, it appears as if the store doesn't have a broom. The dirtyness of the store isn't gen what triggered my complaint. What did was the employees. The service is just despicable. There have been so many occasions that I have received attitude or rudeness from several employees. The profanity and inappropriate conversations the employees have amoungst each other and their friends in the store is very disrespectful and unacceptable to the families and children that shop in the store. Every time I go in the store it's at least a 15-20 minute wait in line. On several occasions I've waited on a cashier as she was outside the front doors smoking. Not to mention the numerous times I've waited to be checked out because your employer was talking on the phone. I've also been told, "you're gunna have to wait because I'm not going anywhere" as the employees had the one door they actually keep unlocked blocked. I don't even feel comfortable talkig my family in unit because there is vulgar music playing off the workers phone. I've gone along time with out complaining but enough is ENOUGH. I will no longer bring service to this location as well as ensure what's going on behind those walls is known within my community. I expect something to be done.

I have already filed a verbal complaint, and I have yet to have a response from the district manager of Mo. or any other entity among Family Dollar associates. I was given a 72 hr window of time...it has been over 120 hrs...no response. I dont have a problem getting 50 to 100 people together to protest your Linwood location in kcmo. And I will make it my business to continue to protest this store until your discriminatory store associates are reprimanded for their behavior towards neighborhood consumers. I was given #6085540 as my number of reference.I will be following up on further proceedings if this matter isnt addressed with urgency.

I don't know your policy on Nepotism but I don't think it is fair for Beth Wallace a assistant manager to have her daughter Renee Collins working in the same store! Tammy Devore the manager knows and gives Renee better hours and special treatment. There are others that have been there longer yet Renee is up for a assistiant manager. Also on truck days Beth's mother penny comes in to the store and helps stock shelfs she don't even work here she then gets free stuff from the store. Picture of Beth and Renee and her other two children

Today I came into the family dollar store located at 4425 S. Cottage Grove to return some items. upon returning my items the cashier that assisted me notified the manager who then looked over to where I was standing and replied she's gonna have to wait, which was very rude and unprofessional to me. so after 8-10 minutes of waiting I decided to remind her that I was still waiting when I was then told to come to her basically. I will never shop at this location ever again and I will be notifying others of the mismanagement of the company so they won't have to experience it themselves

I purchased some head phones from this Family Dollar today Sunday Aug 20, 2017. I got them home listened to their quality and went back to the store to return them. After waiting 20 minutes for the only employee with access to handle the transaction...a manager...I was told that the Store''s Nation wide Chain Policy was "I can not return ANY electronics purchases for a REFUND"...as well as "I CANNOT RETURN A PRODUCT FOR AN EQUAL VALUE PRODUCT"..."I CAN ONLY EXCHANGE THE PURCHASED PRODUCT...FOR THE SAME PRODUCT"...
I AM FURIOUS...THIS IS LIKE STEALING...I FEEL ROBBED..BY FAMILY DOLLAR...BECAUSE NOT ONLY DID FAMILY DOLLAR NOT GRANT MY REFUND TODAY...FAMILY DOLLAR WOULD NOT ALLOW ME TO EXCHANGE MY PURCHASED PRODUCT FOR ANOTHER PRODUCT OF EQUAL VALUE"...I LEFT THE OLD HEAD PHONES AT THE COUNTER AND DID NOT ACCEPT THE SAME BRAND AGAIN...THIS IS ROBBERY...

Hello I am complaining because the family dollar located in new Miami Ohio is very very nasty smells like dead mice and milk that went bad ... there is never nothing stocked on the shevels and always boxes and skids in the alies you can barely fit carts threw there its that bad ... every worker there is always outside smoking even while customers are in the store there is one young man that works there name Alex is what his name badge said but every time he works there is one boy that I guess is his friend that doesn't work there that's always hanging out last night when I was in there the two was running threw the store hideing from each others and trying to chase each other there is always fowl language from the workers there they are always hours late opening the store and closing a hour to two early this store really needs check into the manager won't do anything about this .. only store like this in our very small village sad its like this ..

Hello my name is Evelyn Jackson, and I shop at the Riverdale, Il location. Store # 06345. But, on today your CSR was very rude and disrespectful.. She, wanted to understand why my total was higher than I expected. And, did I receive my discount from my items? She from that point got a attitude towards me for asking and for wanting to remove some of the items because she didn't explain at first why it was that price total... And, than started to explain but got a attitude with getting loud with me and than. Afterwards, throw my money in my hand ... " Have another customer!" As I walked out of the store, started talking about me to the other customers... I shop at that all the time... And, been for years, my family and I.. But, if this is the way you all treat your customers... I will No longer be spending any more of my time as well Money in ANY MORE Family Dollars! I feel very disrespected!

Sincerely a Good Customer,
Evelyn Jackson

I bought 1 on Aug 17, didn't work, took it back to the store. Exchange for another one. It did not work. Took it back the very next day and will not refund my money or give me another one. I do all my shopping here since its the only store in drew Mississippi and they do that over a $5.00 charger, as much money as I spend here. I know most of your employees by name. Friendly and clean place. But this isn't right. Not to stand behind your merchandise. I won't shop there any more and I will inform my family and friends not to buy your electronics.

The manager claims her name is Tasha the store is ga 42 & us 23 in Rex ga creek wool village shopping center. She closed the store down before 10 pm I was trying 2 but 2 quarts of oil I pulled up to this location at 9:50 and it was dark and the lady standing at the door refused to let me in she said several time I close at 9:50pm this is not the first time she has done that so I took my service to Walmart who will gladly take my money and she had the audacity to be nasty about it I told her I was making a complaint and she said go ahead we are closed good night

Today at store 05439 my children 8&10 yrs old were spoken to in a very rude manor by the security staff you hired. Your security guard talk hostile towards my children twice for touching and item. That is my job not hers! And i am very upset that we even exchanged words in a negative fashion in front of my children. Be live me I am not to kind of customer that will remain silent while spending my money when getting disrespected. I will continue to follow up on this matter so other customers do experience the same unprofessional behavior from your choice of staff.

To whom it may concern,
I was visiting store number 00410 on 08/18/2017 around 4pm, and had one of the worst shopping experiences ever. Upon entering the store I was dryly greeted by the cashier. I proceeded to grab a few items and headed to the check out. When I arrived in line it was 3 customers ahead of me and one gentleman behind me who only had one item. After patiently waiting in line it was finally my turn and just as I was about to place my items on the counter she says to me "ma'ma I'm going to check the man behind you out first he only has one item and I'm sure you not in a hurry to go back in that sun." I politely told her I was waiting in line before him and it was my choice to decide if he could go ahead of men not hers, and I also told her my husband was in the car waiting on me so I could take him to work. None of that mattered to her because she still told the gentleman to come before me even after she clearly knew it was a issue. The issue was not the gentleman going before me it was the cashier treating me unfairly and not valuing my time spent in line. I was completely appalled by her actions. I do not know the cashiers name but she was an older black lady with gold shoulder length hair. Due to her actions I will not be returning to that particular location.

Respectfully,
Bionca Smith [protected]

Today august 18 my son went to family dollar on Washington in waukegan Illinois and as him and his wife are checking out my son told his wife let's go cause the employee (manager) wanted to talk so once my son was talking to his wife this "manager" proceeded to get in their conversation and my son said I'm not talking to you I'm talking to my wife he kept making remarks my son told him meet him outside this manager kept at it... first of all no employee manager or not needs to be getting in people's conversation second he banned my son from the store which is ridiculous we buy from family dollar everyday! Yet there are bums and a particular man who stands outside harassing customers going inside and harassing the female employees but my son gets banned? This is uncalled for and needs to be fixed!

About a week ago I went into one of your stores it was about 9:30 pm to grab some things quick. As I was approaching the register I heard someone yell I can get you at the next one. So as I proceed to the next checkout my mother with me one of your employees a guy comes up on his personal phone talking loud about his personal life. So I'm getting aggravated and he looks at us still on his phone so you want this in a bag? By then I was livid. So I look at the other lady behind the register doing cigarettes and I ask her. Are you the manager? She looks up then back down yes. I asked her do you allow your employees to talk on the phone while working and checking out a customer? She answered me with he is talking about his son. So I told her as she ignored me never walking over to address it or asking her employee to get off the phone. It is rude and he should not be on the phone. He continued to have his conversation and she never said anything else to me. She allowed me to walk out mad and him to carry on his conversation. I will not return to this family dollar again until this situation is cared for. Your employees in that store do not care for your customers or the service they receive. I shop their because I like the prices and its convenient. It's around the corner from my house. Not to mention my mother had to do the transaction 3 times because he was on his phone not paying attention. I really hope you get better people to represent your company.