Family Dollar
Reviews and Complaints

My granddaughter and her 7 month old son in a stroller were shopping at FD o the 1500 w. Chicago ave. Chicago. We go there all the time and when she goes alone she puts her items in the bottom or on top of her stroller he says she was stealing socks and told her to get out or he(Christopher) was calling the police. If she was still in the store how was she stealing and then his employees were calling her a thief as she walked home. I really don't want to get my attorney involved but something needs to be done about this

23 August 2017
Store #: 00340
Employees: Tara?, Assistant Manager; Andre, Store Manager

I asked Tara where I get the smart coupons and she replied, "you go to familydollar.com and sign up for them. I spent the next 10 minutes in the store doing just that so that I could use the coupons. At checkout the chips did not ring up correctly so I asked the cashier was that a smart coupon. She didn't know, so I asked her twice to check. she finally asked someone else the price without moving from her position nd they immediately said that they were $5.95. She corrected the price and continued to ring the items. I asked her if the coupon would be good for both packages of baby wiped and she said she did not know, probably just one. After she completed ringing up the items, I wanted to see if the coupons took so she placed the screen back on the front tablet for me. This is when I noticed that the Huggies coupon did not take. She refused 3 times to assist me in resolving the coupon issue, so I asked for the manager. She stated that she was the assistant manager. So I said is there anyone here that is over you and she clearly said, no, while rolling her eyes. Finally, an associate came over to help figure out why the coupon wasn't taking (Do to my slow internet, the correct coupon had not loaded). I clipped the correct coupon and went back to the register. I asked her what her name was because she was not wearing a name badge as the other employees were, and she said Tara. Tara could not unlock the computer so she asked someone for help. This person just happened to be the store manager, Andre. So I let him know that I asked for him earlier and she told me she was the assistant manager and no one else above her was there. She cut me off and started telling me that she told me he was there (this is incorrect). Then she started to tell him that I didn't have the coupon. By this time I had the correct coupon, so I told her how would she know, when she did not have the time to help me. Tara began to yell and get an attitude with me as if I wasn't the customer who needed help. I yelled back at her and the manager told her to go cool off. When she walked off she was still yelling at me so I yelled right back at her. At this point the store manager got an attitude and said, "ma'am do you want this stuff or not in an intimidating manner." I asked to see the screen to ensure that the coupons took affect and paid for the purchases.
As a resolution, I believe that Tara should be moved to a position that does not involve customer service, such as night stocker, when the store is closed. I say this because; she was not wearing a nametag, didn't feel the need to assist me, lied to me, and yelled at me. Andre, needed to be spoken to about getting frustrated and taking it out on the customer.

I am ringing out and tell the cashier that the air freshener is suppose to be a 1.00 cheaper she walks over to where I got the air freshener and tells me they forgot to take the sign down and there is nothing she can do for me. So I reply u can't take the 1.00 off because u forgot to take the sign down from the day before. I was very unhappy with how she worded it to me. Michelle Was the supervisor or manager not sure but she did tell me she was the store manager.

I am extremely appalled at the service that the family dollar near my house provides. The store is always a wreck, can't even walk in aisles without stepping on stuff. There's always dead bugs on the floor, it appears as if the store doesn't have a broom. The dirtyness of the store isn't gen what triggered my complaint. What did was the employees. The service is just despicable. There have been so many occasions that I have received attitude or rudeness from several employees. The profanity and inappropriate conversations the employees have amoungst each other and their friends in the store is very disrespectful and unacceptable to the families and children that shop in the store. Every time I go in the store it's at least a 15-20 minute wait in line. On several occasions I've waited on a cashier as she was outside the front doors smoking. Not to mention the numerous times I've waited to be checked out because your employer was talking on the phone. I've also been told, "you're gunna have to wait because I'm not going anywhere" as the employees had the one door they actually keep unlocked blocked. I don't even feel comfortable talkig my family in unit because there is vulgar music playing off the workers phone. I've gone along time with out complaining but enough is ENOUGH. I will no longer bring service to this location as well as ensure what's going on behind those walls is known within my community. I expect something to be done.

I have already filed a verbal complaint, and I have yet to have a response from the district manager of Mo. or any other entity among Family Dollar associates. I was given a 72 hr window of time...it has been over 120 hrs...no response. I dont have a problem getting 50 to 100 people together to protest your Linwood location in kcmo. And I will make it my business to continue to protest this store until your discriminatory store associates are reprimanded for their behavior towards neighborhood consumers. I was given #6085540 as my number of reference.I will be following up on further proceedings if this matter isnt addressed with urgency.

I don't know your policy on Nepotism but I don't think it is fair for Beth Wallace a assistant manager to have her daughter Renee Collins working in the same store! Tammy Devore the manager knows and gives Renee better hours and special treatment. There are others that have been there longer yet Renee is up for a assistiant manager. Also on truck days Beth's mother penny comes in to the store and helps stock shelfs she don't even work here she then gets free stuff from the store. Picture of Beth and Renee and her other two children

Today I came into the family dollar store located at 4425 S. Cottage Grove to return some items. upon returning my items the cashier that assisted me notified the manager who then looked over to where I was standing and replied she's gonna have to wait, which was very rude and unprofessional to me. so after 8-10 minutes of waiting I decided to remind her that I was still waiting when I was then told to come to her basically. I will never shop at this location ever again and I will be notifying others of the mismanagement of the company so they won't have to experience it themselves

I purchased some head phones from this Family Dollar today Sunday Aug 20, 2017. I got them home listened to their quality and went back to the store to return them. After waiting 20 minutes for the only employee with access to handle the transaction...a manager...I was told that the Store''s Nation wide Chain Policy was "I can not return ANY electronics purchases for a REFUND"...as well as "I CANNOT RETURN A PRODUCT FOR AN EQUAL VALUE PRODUCT"..."I CAN ONLY EXCHANGE THE PURCHASED PRODUCT...FOR THE SAME PRODUCT"...
I AM FURIOUS...THIS IS LIKE STEALING...I FEEL ROBBED..BY FAMILY DOLLAR...BECAUSE NOT ONLY DID FAMILY DOLLAR NOT GRANT MY REFUND TODAY...FAMILY DOLLAR WOULD NOT ALLOW ME TO EXCHANGE MY PURCHASED PRODUCT FOR ANOTHER PRODUCT OF EQUAL VALUE"...I LEFT THE OLD HEAD PHONES AT THE COUNTER AND DID NOT ACCEPT THE SAME BRAND AGAIN...THIS IS ROBBERY...

Hello I am complaining because the family dollar located in new Miami Ohio is very very nasty smells like dead mice and milk that went bad ... there is never nothing stocked on the shevels and always boxes and skids in the alies you can barely fit carts threw there its that bad ... every worker there is always outside smoking even while customers are in the store there is one young man that works there name Alex is what his name badge said but every time he works there is one boy that I guess is his friend that doesn't work there that's always hanging out last night when I was in there the two was running threw the store hideing from each others and trying to chase each other there is always fowl language from the workers there they are always hours late opening the store and closing a hour to two early this store really needs check into the manager won't do anything about this .. only store like this in our very small village sad its like this ..

Hello my name is Evelyn Jackson, and I shop at the Riverdale, Il location. Store # 06345. But, on today your CSR was very rude and disrespectful.. She, wanted to understand why my total was higher than I expected. And, did I receive my discount from my items? She from that point got a attitude towards me for asking and for wanting to remove some of the items because she didn't explain at first why it was that price total... And, than started to explain but got a attitude with getting loud with me and than. Afterwards, throw my money in my hand ... " Have another customer!" As I walked out of the store, started talking about me to the other customers... I shop at that all the time... And, been for years, my family and I.. But, if this is the way you all treat your customers... I will No longer be spending any more of my time as well Money in ANY MORE Family Dollars! I feel very disrespected!

Sincerely a Good Customer,
Evelyn Jackson

I bought 1 on Aug 17, didn't work, took it back to the store. Exchange for another one. It did not work. Took it back the very next day and will not refund my money or give me another one. I do all my shopping here since its the only store in drew Mississippi and they do that over a $5.00 charger, as much money as I spend here. I know most of your employees by name. Friendly and clean place. But this isn't right. Not to stand behind your merchandise. I won't shop there any more and I will inform my family and friends not to buy your electronics.

The manager claims her name is Tasha the store is ga 42 & us 23 in Rex ga creek wool village shopping center. She closed the store down before 10 pm I was trying 2 but 2 quarts of oil I pulled up to this location at 9:50 and it was dark and the lady standing at the door refused to let me in she said several time I close at 9:50pm this is not the first time she has done that so I took my service to Walmart who will gladly take my money and she had the audacity to be nasty about it I told her I was making a complaint and she said go ahead we are closed good night

Today at store 05439 my children 8&10 yrs old were spoken to in a very rude manor by the security staff you hired. Your security guard talk hostile towards my children twice for touching and item. That is my job not hers! And i am very upset that we even exchanged words in a negative fashion in front of my children. Be live me I am not to kind of customer that will remain silent while spending my money when getting disrespected. I will continue to follow up on this matter so other customers do experience the same unprofessional behavior from your choice of staff.

To whom it may concern,
I was visiting store number 00410 on 08/18/2017 around 4pm, and had one of the worst shopping experiences ever. Upon entering the store I was dryly greeted by the cashier. I proceeded to grab a few items and headed to the check out. When I arrived in line it was 3 customers ahead of me and one gentleman behind me who only had one item. After patiently waiting in line it was finally my turn and just as I was about to place my items on the counter she says to me "ma'ma I'm going to check the man behind you out first he only has one item and I'm sure you not in a hurry to go back in that sun." I politely told her I was waiting in line before him and it was my choice to decide if he could go ahead of men not hers, and I also told her my husband was in the car waiting on me so I could take him to work. None of that mattered to her because she still told the gentleman to come before me even after she clearly knew it was a issue. The issue was not the gentleman going before me it was the cashier treating me unfairly and not valuing my time spent in line. I was completely appalled by her actions. I do not know the cashiers name but she was an older black lady with gold shoulder length hair. Due to her actions I will not be returning to that particular location.

Respectfully,
Bionca Smith [protected]

Today august 18 my son went to family dollar on Washington in waukegan Illinois and as him and his wife are checking out my son told his wife let's go cause the employee (manager) wanted to talk so once my son was talking to his wife this "manager" proceeded to get in their conversation and my son said I'm not talking to you I'm talking to my wife he kept making remarks my son told him meet him outside this manager kept at it... first of all no employee manager or not needs to be getting in people's conversation second he banned my son from the store which is ridiculous we buy from family dollar everyday! Yet there are bums and a particular man who stands outside harassing customers going inside and harassing the female employees but my son gets banned? This is uncalled for and needs to be fixed!

About a week ago I went into one of your stores it was about 9:30 pm to grab some things quick. As I was approaching the register I heard someone yell I can get you at the next one. So as I proceed to the next checkout my mother with me one of your employees a guy comes up on his personal phone talking loud about his personal life. So I'm getting aggravated and he looks at us still on his phone so you want this in a bag? By then I was livid. So I look at the other lady behind the register doing cigarettes and I ask her. Are you the manager? She looks up then back down yes. I asked her do you allow your employees to talk on the phone while working and checking out a customer? She answered me with he is talking about his son. So I told her as she ignored me never walking over to address it or asking her employee to get off the phone. It is rude and he should not be on the phone. He continued to have his conversation and she never said anything else to me. She allowed me to walk out mad and him to carry on his conversation. I will not return to this family dollar again until this situation is cared for. Your employees in that store do not care for your customers or the service they receive. I shop their because I like the prices and its convenient. It's around the corner from my house. Not to mention my mother had to do the transaction 3 times because he was on his phone not paying attention. I really hope you get better people to represent your company.

On August 8th & 10th, my husband purchased painting supplies from the above location. He did not need all of them and asked me (his wife) to please go and return them. All products were in the original packaging and in the family dollar bag along with both original receipts.

Arrive and entered the store mentioned above on August 15th, with bag and receipts in hand and proceeded to register, but no clerk at counter. Then was approached by a cashier named Amanda...I explained to Amanda what I needed to do and she took the bag and the receipts and looked over the receipts for about 3-4 minutes and stated to me the following:

" Were you the person who purchased these Items?" My response, no, my husband purchased them on two different credit cards. (In which I have the same cards on me) Amanda then stated to me " you will have to come back to speak with the store manager because in order for her to return these items, she will need to review the store video's to make sure you actually purchased these items." I advised her that my husband was out in the car, he was the one who actually made the purchases. She then stated, you have to come back and have the tapes reviewed, I do not know if these items were stolen and she is the only one who can view the video. Now my blood pressure is up there. I kindly asked when the store manager would be back and she said that she just stepped out to take care of personal business and will be back soon. I left the store and finished my other errands. Arrived back at the store, and my husband came along in with me.
I asked Amanda again so that my husband could hear the response, "Amanda, you stated to come back and see the store Manager because she would have to review the video cameras before we could return the items, and as rude as she could have been, stated "that is what I told you".
My husband and I waited for about 30 minutes before the store manager arrived. I had a conversation with her and explained what she had stated to us. The store manager apologized and just checked the items along with the receipts and gave us the refund.

I am totally humiliated that I was treated like a thief and also in front of other people waiting in the line to check out when I literally had everything I needed to return the items purchased. Amanda kept insisting that she needed to make sure these items were purchased from her store.
First of all, I am a general manager of a large hotel chain and have better morals than to go and steal items and bring them back into the store and try to get my money back. Secondly, why would I have the receipts and all the items on the receipts in the bag if I stole them. Again, this was handled so badly, and I was literally accused by the choice of word, "we have to review the video cameras first before you can return these items."
I buy items daily from different high end stores, for both my husbands business and the Hotel I manage and have never been treated like a thief or told they have to review video first when trying to return items.

To me this is defamation of character and I feel if this is not resolved I will be seeking legal council regarding the situation. No apologies just a quick refund to my husband and myself to get rid of the problem that Amanda brought on by a bad choice of words in front of many customers.

I am a daily customer and local business owner who purchases products on a daily basis. This evening when I walked in there was chaos regarding the line system (as usual). I was in the store with my husband who has dementia. He didn't understand the line system. I explained to him that wasn't the line and we needed to go to the back. A local neighbor who was familiar with my husband and his condition offered to allow us to ring up items. The cashier explained that if it wasn't being paid for together we need to get to the back of the line (I agree, completely fair). We go to the back of the line with no problems. Here is where the problem starts... It's about to be our turn. There is a young girl at the check out, her father was grabbing more items at back of store, the young for looks back...my husband says "you can go ahead". When the father approaches the cashier instigates by telling the dad "people wanna talk to other people kids how they want." a different cashier giggles and says " ohh you tryna get people beat up". At this point I can't believe in a place of business the employees were trying to instigate a fight. (With the manager next to them). I recognised the lady to the right as being a manager as I spend money EVERY DAY at this location.
At this point I say "aren't you a manager, I can't believe this..." The cashier says "you're just mad because I MADE you go to the back of the line".
- NO LITTLE GIRL, I'm mad because you at your place of employment were trying to instigate a fight between to grown men. I'm mad because you didn't handle your job properly. I'm mad because I'm there every day and respect how your chaotic line system works but you couldn't humble yourself enough to realise you were dealing with a disabled person (which was very obvious and why the man offered my husband to take his place in line). I'm mad because even though we handled ourselves eloquently and got in the back of line (which is fair) you found it necessary to cause a problem. Family dollar must be desperate for employees. I recommend them to open up their hiringvto felons in the community who need and would appreciate a job. Some of these young entitled lazy rude ratchet cashiers do not care about how they conduct business. Store #[protected] Penn Ave N Mpls., MN
08/16/2017 17:58:[protected]

I walk into the family dollar in Glendale Utah SLC at 5pm on Sunday to buy Games which earlier I had came an brought the same product for the same price now I sends my wife in their to buy the SAME product an the manager Rebecca charged her a different price so I asked why did the price change if it clearly say on the product 99cents she said I don't kno but this is the price so I said that can be so she starts arguing with me so I asked for family dollar number she said I'll give it to you but it Won't make a differences cus she is the Manager of the store an smiled an told me to leave or she will call the cops which she started calling for what I don't kno but I'm a manger at target an Customer's Are always right especially when the price is on the product but different

I have been in this store multiple times and since the new manager and assistant manager has been there the wait is just ridiculous! A couple weeks ago I watched the store manager take a call on her cell phone for approximately 2 minutes before even saying she had to go because she had a customer and the assistant manager will stay in the back of the store and wait until someone finds the "bell" that is usually way off to the side, and rings it. I waited about 3-5 minutes before she even got to the register and by that time there was already 5 others in line and just her to ring while the store manager was walking in the door and walked right past all of us! Unbelievable!