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Family Dollar
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Family Dollar Complaints 2297

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9:09 pm EDT
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Family Dollars Ice boxes outside for the public to purchase ice are contaminated with cricket crap and urine and who knows what else. There was a loud putrid odor coming from inside of the ice box as well inside of the store. The female workers knew of the contaminated ice but was willing to sell it to me anyway. Even a female customer in the store knew...

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5:25 pm EDT
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Family Dollar no cashiers always on break

Always a long line.
Only one cashier but you have to wait for her to come to front
Messy messy messy.
This location is right on highway sometimes the first store our visitors see.
I have yet to ever see a manager or asst. When I ask there always gone or on break.
We have a dollar general and a Fred's I will be shopping there.
Tired of the rude and no work ethics of your store.
I have 10 brothers and sisters and lots of family so it's not just me.
Good luck!

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Bjrrupie
US
Jun 06, 2016 7:08 am EDT
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Stood in line 20 min. To find out there was only one employee in the store. The "2nd" employee was on break and not in the store. Besides being completely bad customer service, it was putting the life of the cashier in danger who was by herself and an elderly woman. The line was very long and she was doing her best.

Wine Is Good
Wine Is Good
US
Jun 06, 2016 7:08 am EDT

Just think that the time you had to wait might have saved your life. What if you were supposed to be in a car wreck and having to wait saved you from it? I always try to see the positive in any negative situation. Perhaps they had a call out that day, and the two employees were left to cover the shift. Perhaps the employee who was on break was over her break and really needed it. While I see your point in the danger, there is no more danger in being alone than there is in a crowd. Just look at the shootings that occur in public places. Most, if not all, are in crowds, not solitary situations. Just be patient, and be blessed. And thank the employees who were there to help you.

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Bjrrupie
US
Jun 06, 2016 7:08 am EDT
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Fredericksburg va 22405

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Rumtage
US
Nov 23, 2011 7:35 pm EST

The Family Dollar Store on South Taylor Road has no air conditioning. The employees just had fans, and it was extremely hot in the store. This is unhealthy for shoppers, and workers to me. The Health Department should investigate these working conditions. I was informed by an employee that the units were not working.

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latasha drane
South Boston, US
Aug 08, 2014 12:47 pm EDT

i had a ride to go to the store somehow the person i was riding with found my card and used it without knowing it until i got home and relized there was a transaction made without me authorizing it and i want my money.

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JLSeagull
US
Aug 08, 2014 9:28 pm EDT
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Was your PIN with the card? If so, then there isn't anything the store could have done to stop the transaction. If it is a credit card, report immediately to the credit card company. In either case, use of your card can be stopped instantly as soon as you make the proper report by phone.

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moonpies
fw, US
Nov 23, 2011 7:42 pm EST
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A/C is a luxury, not a necessity.

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10:10 am EDT
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Family Dollar 4310 Market St Wilmington, NC 28403 I was sexually assaulted by a store manager on june 3, 2014. I was in a store isle looking for flower pots beginning the only person in the isle the manager came up behind me and grabbed my behind and then laughed and then said it was a little touch. I'm angry, hurt and humiliated do to the response after...

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10:03 pm EDT
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Family Dollar harassment by store manager

I went to the store and upon leaving manager chased me to another parking lot accusing me of stealing and made a big scene spraying febreeze n my friend n her kids eyes slammed the door on me causing injury and after he quit going crazy he walked to his buddy which was recording this and yelled world star hip hop which is a website so now i beleive it was a set up n the febreeze was plsnted in my bag well to make it short it's aLl over imternet sites n I'm being teased can't go public without being talk bad too..he lost hIs job but I want to sue or something due to injury and the stress he's caused

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bill wilkinson
Los Lunas, US
Aug 05, 2014 8:03 pm EDT

store has been open for a while and they never have their parking lot lights on, the location is on a curve and the driveways are hard to see. also the business signs have never been on. thank you bill

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8:02 am EDT
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May 29, 2014 the store was extremley hot. Ask cashier was the a/c out. She said yes that it has been report several times. This is not the first time I went there and it was hot. When to shop for a few items. Always find great deals and products. Staff very friendly and helpful. But this time I left without buying anything it was to hot. Temp yesterday wa...

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12:20 pm EDT
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I'm a team member at this store and my wallet was stolen from behind the cashier counter on Monday, March 10, 2014 between the hours of 4:00p.m. and 9:00pm. On this day I was told that the cameras were not working there fore cameras could not be reviewed. When I made the police report I informed them that the management there had just told me the camera...

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4:57 pm EST
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Family Dollar issues

I was the store manager for store 7694 in rushville, ne. I was trying to get the discruit manager to come to my store and help me with my employees my crew, team memebers. I did everything he said and they still won't do there job or anything in that nature. They thought they can come to work and do nothing and still get paid. The discruit manager made me feel like it was my fault that they wasn't doing anything. Made me feel low and everything. I tried my hardest. I keep the store cleaned, well organized and he made me feel this way. Telling me that he don't think I am doing my job right and that we will talk to see if I able to keep my job and etc. I felt like everything he was doing was unethical, unproffessional, discrinminated. I currently quit. I loved working for the company but if he was still going to be the discruit manager then I would no longer continue my employment there. It's been almost two weeks and when I do go in the store there is trash all over, boxes all over the floor, it's very poor managerment now. All I can say I kept that store my top propory. It was always cleaned and now it looks like crap. It wouldn;'t surprise me if that place shutdown. I have a alot of people telling me they are not going back to the store because they way it looks. One even said the way it looks now makes dollar general look good. That is bad. I would just like to say that company losted a hard working, friendly etc person.

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minizilla30
Lebanon, US
Jun 13, 2014 10:20 pm EDT

I would advise that you do several things. One, take caps lock off before you post. Two, learn to spell. And three, throw away the sour grapes.

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7:17 pm EST
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I would like to know who is minding the store ? The store is very dirty and the cashiers are not very nice when they are talking on there phones.You can not go in the store with out your shoes sticking to the floor, I guess they don't know how to use a broome or a mop.You find food u-boats all round the store and no on is working on them.The people with...

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Family Dollar racist and rude

I work in the hair store next door to family dollar im always in there shopping I noticed that the crew had gotten smaller I asked where the cashiers had gone and the manager said I dont know probaly home collecting their welfare that statement there alone makes me not want to shop there any more, being that this is a prodominately black area, and shes working in it. Every one that don't work or leave a job dont get food stamps or welfare, some one needs to check her..

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8:28 pm EDT
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Family Dollar scam

family dollar in gillette wy, sunday had the computers down, and the lines way back to the wall, I tried to call both manager, and asst no anwser people were getting mad leaving ther carts full of food, still no answer .then the phone rang and the person on the line talk about the computers down and i thought he hwas going to help me no that was not the case he scam me out of a large amout of money.did not know until i came to work on monday 3.30pm and was let go. if i was proper trained this would not have happen. people out ther watch out for who you work for. not a very friendly family dollar.

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Shy_one
Mooresville, US
Dec 18, 2014 8:46 am EST

June Adam

I'm sorry you feel like you were wrongfully fired. The company itself puts out emails and newsletters about scams. (Credit cards, debit cards, western union, or any pre-pay cards, and phone cards) for one. If you were not made aware of this then that should also fall on the store manager.
I've been called before from a man who said he was with one of our vendors. He wasn't of course but even if he was, the store does not ever pay vendors at our level. That comes from corporate. I got as much information as I could, hung up, then called and emailed the DM.
I don't understand why people fall for these scams? Come on, use your lump between your shoulders for a minute. If the employee doesn't know how the bills, or any other form of money is handled then there is a reason.
I worked for family dollar for 6 years and can not count the forms I signed stating that I understand the policy on scams and frauds. In fact when you get hired and your reading all those pages on the computer. One of them is about scams and how to properly handle them.

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theon80
Marion, US
Dec 16, 2013 9:47 am EST

Seeking individuals in the indiana district that have been victims of illegal or unethical practices committed by family dollar...specifically any offenses committed by DM Pat Browning

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7:13 am EDT
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Family Dollar store manager

I am a store employee's family member and I am in and out of the store from time to time. The store manager is not ever there because she leaves her store and her employee's so she can run around town with her new boyfriend. My family member said they was fed up with her getting paid better than anyone in the store and she is never there to do any work and that leaves one person working the entire store for the day. I think someone should check into this situation because it isn't fair to the other employees and if the manager can't do her job she needs to be replaced but she says her DM loves her and will never do anything to her. I have heard people talking in our little town and even in the family dollar store the customers are talking about how she is doing. I have swore off shopping at that store at all until they replace management. Her having sex in the stock room with delivery men and running around with her new boyfriend when she is suppose to be working and her husband is going to end up killing someone in that store over all she is doing. I hope someone thinks enough of their customers to do an investigation at the least on this store manager.

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Problem_Solved
Manhattan, US
Aug 21, 2013 6:20 pm EDT

Your family member should deal with this themselves, instead of asking strangers on the internet to contact the store.

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6:55 pm EDT
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Family Dollar boss preduce no hours for me but everyone else has been working

I get hired my is 914992# every week i call in i get same answer no work but everyone else is working but me im havent we fairly i just called in wednesday and i was told she on tuesday for work but i get e record that show she never called me and i get 6 kids and i need too work.It been unfair from began, she hired her niece and i know it was her niece because i told my friend my bosses name and my friend told that her ex boyfriends.family and she also let people who were ineligible too there weeks after i wasnt getting work, i just called on today and i told callher and told her onmonday but i was told i takeing off and going too be woeking at all.

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crapnemesis
Rochester, US
Jul 29, 2013 1:21 am EDT

Do you still work there? Because after this complaint I doubt you will be. You have to be some kind of joke as nobody can be this ridiculous.

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branc1985
lakeland, US
Jul 28, 2013 8:32 pm EDT

Maybe you should take a long hard look at yourself. If you are working at a store you are a customer service representative. You do not have the grammar and syntax to properly engage a customer. I would delete this message because an accusation saying "boss preduce no hours for me but everyone else has been working" could get you fired if anyone figures out what that means.

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12:11 pm EST
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Family Dollar horrible management

This retail company is horrible, they are overpriced, inexperienced and understaffed, the stores always look a mess, their cashiers are never at register because they always have to do other roles such as cleaning, stocking and playing security guards, irs always only one cashier, at times as a consumer I have had to go to the back and find her in the back office on the phone crying to her boyfriend, she is lazy, she flirts with the young customers, because she is young and unprofessional! She always has an attitude, the she talks to and treats her employees is just totally disrespectful, I'm at this store a lot and really thinking about not doing business with them, she needs leadership training, and to keep her boyfriend problems to herself, its always people not shopping just hanging out, they need a more older responsible people person in charge of that store, shes always crying, shes never pleasant because too busy crying over her relationship, this store needs help!

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Catastrophe60
US
May 05, 2019 12:28 pm EDT
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I agree with you, I love going in to stores where older people are working the floor. Always nice and willing to help. Can't get that with these useless younger people, too preoccupied with their idiot phones! Or nowhere to be found, probably in the stock room or break room goofing off, wasting company time and money!

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Juan#
US
Nov 07, 2019 7:04 pm EST

I am a asst mgr and retired from my ft job of managing a call center after 30 years, just some feed back, a lot of new employees do not received any training, ALOT OF CUSTOMERS come in and see that there is a line of 10 people and don't bother to take the time to walk around the store to find their product and just yell where is THIS AT-like I should drop what I am doing and hand walk that customer so he is satisfied, I agree their should be a training program in place for the younger generation, quality cust service come easy to me because I have done it for 30 years but, the amount of work that is pounded on us is unreal and keep in mind that employee could be going thru something in her life that you may not understand, I am not saying it is right, but we get no breaks, including restroom breaks, and I just wish customers would keep their children near them instead of letting them run around the store open items and just place them on other shelves, what we have to deal with, is being a police person, hold in our bladders, no breaks no lunches, stock stock stock, and now watch for counterfeit money, UNDER PAID AND NO ONE APPRECIATES THE GOOD HARD WORK THAT SOME OF US ACTUALLY DO. btw I am never on my phone, its on silent and THAT IS JUST CUST SERVICE 101 NO PHONES OUT.

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Taylorh2
Aurora, US
Mar 07, 2013 12:36 pm EST
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LOL with Andrea Hudson

Andrea Hudson
Andrea Hudson
Fizzyville, US
Mar 07, 2013 12:21 pm EST

How long ago were you fired by Family Dollar after years of failing to get promoted?

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1:02 pm EDT
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Family Dollar manager

I was just in the Family Dollar Store at Brietenstrater Shopping Center in Dayton, Ohio. A young lady and her mother entered the store together. The young lady was carrying a small white dog. Half way through the store a female employee, who later said she was the manager stopped them and said "It is against the law to bring a dog into a store, you need to leave." The young lady with the dog said, "Oh I'm sorry I didn't know" and she turned to leave the store. The employee who claimed to be the manager followed her and was berating her the entire way to the front of the store. She was quite loud about it all. The young lady's mother then decided to just leave as well and she stopped and told the "manager" that it was not against the law to take a dog into a store but that it could be their store policy and that her daughter was trying to leave the store. This manager proceeded to yell at the woman, even cursing at her. The woman asked for the corporate number and she said "I'm not giving you the corporate number you can just get out, I'm just doing my job. The woman said she didnt agree with the way she went about it. The manager never stopped yelling and being rude and was in this woman's face. The woman finally had room to get past her and out the door.

I left the store as well and told these two people that I was sorry for the way they had been treated and that I would never again shop there. The whole thing was utterly ridiculous. I told them to look online for the corporate number and to make sure they complained.

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Family dollar store in clearwater, sc., is a racist store; that has incompetent & racist managers that encourage job discrimination based on race & sex. They often allow white shoplifters to go free, while harassing & targeting black customers & /or employees, forcing them to leave the premises and stop doing business or working with them. Wrongfully...

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2:13 pm EDT
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Family Dollar hiring practices

Why was I told it is against company policy to hire relatives and a short time later the manager hired niece of her assistant manager knowingly and she still works there.

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Update by L M S
Sep 22, 2012 2:14 pm EDT

I waw told by store manager in Wewahitchka, Fl that relatives can not be hired to work in same store. Short time later the niece of the assistant manager/brothers her brothers daughter was hired and is still there. Anyone know the policy on this. The manager is well aware of the relationship of thes two.

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No men are giving a position as managers ... Or they are discouraged (esp. African-Americans), this unfair policy has been enforced by The FAMILY DOLLAR chain, for years!! And numerous of other discrimination reports/lawsuits/complaints have been filed against the company- ACROSS THE COUNTRY!!!

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No men are giving a position as managers... Or they are discouraged (Esp. African-americans), this unfair policy has been enforced by the family dollar chain, for years!! And numerous of other discrimination reports/lawsuits/complaints have been filed against the company - across the country!!! Family dollar - complaints board - consumer...

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The Family Dollar store on S Madison's bathroom in Muncie Indianais filthy. I have complained about this before to corporate and they said they would pay them a visit and address it. All the store did was close the restroom to the public for a few weeks. They even had a Grand Opening a couple of weeks ago, after rearranging the store, and it looked like...

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I was fired for absolutely nothing. Mark Jeffries said I posted something negative about family dollar on my Facebook. There is nothing ever said about that place except I checked in there. I have no proof of this claim they won't let me see any documentation and I know I'll give my fb into if needed to prove I didn't post anything. I am under a great deal...

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Bad experience was posted on Nov 11, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2309 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Family Dollar Category
Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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