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Family Dollar
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www.familydollar.com

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1.2 12 Reviews 2297 Complaints
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Family Dollar Complaints 2297

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M
12:43 pm EST

Family Dollar Discrimination and wrongful accusation

On Fri December 10th around 11am my friend and I went to Family Dollar on 801 9th St in Modesto, CA only to be turned away at the door and wrongfully accused of abeting a crime. When I told them we had nothing to do with any alleged criminal activities they said they had video evidence and one of the employees said she personally saw me which is a lie for 2 reasons. 1. There are no cameras on the side I approached from, 2 we had only just met them at the door to the store. I asked them to show me the video evidence and they refused to do so and told me if I didn't leave they were calling the police. I still refused to leave because I knew if the police arrested me I could not only sue them but the police would have to search the video for evidence. However in my impatience I decided to walk directly to the courthouse to file a complaint. The manager and the 2 employees she managed were very rude, racist individuals. I wrote to their CEO and contacted customer service many times and have not been able to get in contact with any HR representatives. I plan on suing for libel, false accusation and discrimination.

Desired outcome: I would like to speak to a customer service rep and would like the manager and all involved parties to be disciplined

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Francesca Faberge
US
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Dec 19, 2021 6:32 pm EST

The Family Dollar is a racist organization run by the KKK. The clerks falsely accuse people of stealing just for entering the store. I would avoid this chain at all costs.

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A
11:59 pm EST
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Family Dollar Poor food selection

To whom it may concern:

I shop at the store Family Dollar store located in Calhan, CO. The staff is nice but the food selection needs improvement. Definitely not a health food store.
It's usually sold out of dairy products and spring water which I must buy because I have a cistern instead of a water well. It would cost me 70K to drill a well. More about foods: You're missing natural peanut butter you have to stir like Adams or Smuckers also, fresh veggies, fruit, meat, didn't find any waffles or REAL maple syrup ... Just cheap sugar syrups with high fructose corn ingredients. Thanks for reading,

Ray

Desired outcome: Carry better foods

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L
1:30 pm EDT

Family Dollar Racissm

The manager at the store I work at is being very racist. I've had many verbal accusations from her. I am trying to transfer away from this manager but to no avail. There have been several past employees that have told me they had the same problem and they ended up quitting.

Desired outcome: Transfer from this location

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E
8:18 pm EST
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Upon visiting family dollar this evening at 7:00pm, casheirs were congregated at register 4 and were twerking, loud profanity, abusive when asked a question. When I asked to purchase tobacco products the manager cursed at me and customer behind me for commenting that we were ready to check out and someone needed to ring us up please, she went to locked...

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J
12:05 pm EST

Family Dollar Assistant store manager Kellie brauner threatening my mom over the phone my

Kellie brauner works at the location in Belleville kansas as a assistant store manager. She has been sending text messages to my mother stating she has people watching my house and going to send people after us... The police has been notified also. And going to send someone one to kill my family. I didn't think you family dollar people allowed that out of managers...

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Francesca Faberge
US
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Dec 19, 2021 6:34 pm EST

They hire some sick people. This organization is run by the KKK. The clerks falsely accuse people of stealing just for entering the store. Avoid them at all costs.

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S
12:03 am EST
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I entered the Family Dollar at 1932 E Magnolia Avenue in Knoxville, TN., around 8:20 pm on November 18, 2021. I was under the impression that the didn't close until 10:00 pm. I was looking at the trash bags for about 5 minutes and the employee came and stood beside me. She stood there for a minute and then walked off. I then went to pick up some tape and...

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M
7:52 am EDT

Family Dollar i was working for the renvation team in albany,ga

i haven't been on schedul since August, September, October, and November, december

Desired outcome: no calls from my Supervior Mr kenny Y.

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D
7:38 pm EST
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Family Dollar Small heater

I bought an item and the product was defective, and it didn't work. I tried to return it for money back or an exchange
The store manager tell me that I couldn't do either because it was a seasonal item. So I'm very disgusted because I have paid fot something that doesn't work and I'm stuck with something I can't use. This is so unfair. How would you feel if you brought something that didn't work and you not only lost your but you also have something that's a piece of junk. I very very angry.

Desired outcome: I would like my money back or at least an exchange.

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D
3:35 pm EST
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Family Dollar Pricing

I am an unusual person, I save all of my receipts so at the end of the year I can total up the sales tax I spent for an added deduction. I live in a rural area and shop at Family Dollar because it is convenient, the closest Wall- mart or grocery store is 75 miles away. I was recently made aware of an error when I was checking out. I complained and in an attempt to correct the overcharge, I was actually charged twice for a product when it was all said and done and a credit was put back onto my card.
I have pulled out all of my receipts for the year and spent a lot of time going through my Family Dollar receipts and discovered that Family Dollar practices overcharging customers! For example Fritos (a product I purchase frequently) is regular shelf price 3.89, when on sale they are 2 for $6.00. However in going through my receipts I discovered that it doesn't matter if you purchase them on sale or at regular price, they scan at $4.00 per bag. Another product I purchase frequently is the 6-pack of Pedigree canned dog food ([protected] 13.20z). Shelf price states 7.59 however when you check out the product scans at 9.50. Unfortunately these are not the only products that scan at a higher price than marked or advertised. I have been overcharged over $200.00 this year with your deceptive pricing.
I believe that I will no longer be shopping at Family Dollar and I am sure that the community would like to know what is taking place at the store when they check out.

Desired outcome: Correct the errors

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L
4:55 pm EST

Family Dollar An item I bought

I bought a prepaid phone and never opened it. I brought it back less than 24 hours later, I never opened it and had my receipt and they won't take it back and refund me my money. The employees were very rude and said they would go an ask the store manager but the store manager never appeared. I specifically asked before I purchased this item if it could be returned if I didn't need it and I was told I could.

Desired outcome: Refund please

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Update by Lareesha Harkless
Nov 11, 2021 4:56 pm EST

Please refund me.

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5:56 am EDT
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Recently I quit my job at family Dollar. I enjoyed my time working there however I will not tolerate being bullied because of my medical issues (severe hearing loss & a very weak bladder). I quit because the main manager is a bully, she called me names, laughed in my face, talked badly about me as if I wasn't there, mocked me & refused to let me use the...

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J
4:54 pm EDT

Family Dollar Rude manager

Harrisville WV on November 3 2021 at 3:30 ... I'm disabled and asked to use restroom...she said nobody is allowed to use it...you use to be able to use it...all the local family dollars let you use theirs...so I told her fine ill shop somewhere else..I usually spend 100 dollars or more especially before christmas...my daughter went in and heard her tell her co work she was going to get into a fight... I even waved at her when she was looking out at me...so I assume she wants to fight...she is unprofessional acting like that...when I worked we didn't act like that...please do something about this...no wonder people go to the pennsboro WV one and not the harrisville WV one...

Desired outcome: She needs to go to be trained on how to not be rude to people coming to your store ...you lost money because of her!

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J
5:13 pm EDT

Family Dollar Store manager

The store manager on duty today October 31st approximately 4pm. Get him out of here. I been shopping in this store for over 10 years and never have I ever witnessed a rude disrespectful store manager like him. He refused to give me his name once I said I'm filing a complaint on him. He didn't have on a name tag. And he was refusing to take peoples orders like he's hurting the customer and he's hurting the store. Making a bad impression on the neighborhood. I been here to long shopping here for to long for thus [censored] to come disturbing the peace. Sorry for my language he needs to go.

Desired outcome: The store manager replaced

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A
10:49 am EDT
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Family Dollar store manager

I went into this store I do not normally go into. and was checking out. it asked if I want cash back. remembering I need a little cash I said yes to 10 dollars. the cashier { I later found to be the manager} Name T J on his name tag. really stood behind the counter being hateful at the fact I requested the cash back. told me I should ask first DONT JUST DO IT, I stated there was no sign telling me this or that I could not get cash back he proceeded to embarrass me in front of other customers, telling me I better hope his drawer isn't short, and that I better hope others pay in cash. to make up for me doing this. I was sitting in my truck when leaving trying to process what he just said to me when I was approached and told he was telling customers he told customers I am a pig that thinks I am entitled . well first off no officer should be called a pig. second off I am NOT the police I am a security I just have a job like others. { and for the record would NEVER call anyone a name nor refer to them in such a way. not to mention the rudeness. I called the store to talk to management when he answered and told me he was the manager I was surprised, more reason not to be hateful to your customer.

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Z
7:20 pm EDT

Family Dollar Store hours

Ppl been waiting for the store for hours. Someone knocked on the door and the lady got mad and wrote a sign that said "closed due to ignorance, good night" at 27 Duquesne Blvd. she had a sign before 5:30pm saying they will re open at 5:30pm. The sign wasnt there and and has been closed since 6:30pm til she got mad and put up that new sign
Ive been waiting outside for over a hour and 30 minutes like a idiot. And many more has been waiting since 6pm

Desired outcome: Better service pls

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11:59 am EDT
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Good morning hi my name is bridget wilson ii filled out an application for family dollar in new orleans on claibore and I passed everything with flying colors, but the young lady nadia from another store had called me for an interview that store was on jefferson hwy harrahan but mine me I had explain to her that I had fill out for the one on claiborne...

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3:24 pm EDT
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I just recently quit my job at store #07252 because the store manager Shelia Johnson is very rude and does not know what she is doing. My first day she was not prepared at all. She hired me as a cashier but has me doing stock and register (Which I do not mind). The problem is that she will have 4 out of the 7 workers she has on one shift and would only put...

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F
11:54 am EDT

Family Dollar Service Complaint

I know to be true that manager Derrick Ledbetter steals from the Family Dollar Fulton location. When he does the freezer he puts the items in a black trash bag. He then places the trash bag near the back door. He then drives his white truck that he no longer has to the back of the store and load the trash bags on the back of the truck. He then drives the truck to 4918 Cosby street and provides the food to his family. This trend has happened over four-time during the earlier part of 2021. He also carries a Jordan backpack that he uses to sell weed out of your Family Dollar store. This trend has been going on since 2020. He and his male employee also drink on your clock. If you review the camera he parks right in front of the store doing this activity. If he is an interested female he goes to the register and skips scan stealing from your company. I just want to make Family Dollar aware of the leadership that is placed tarnishing the Family Dollar name and Brand

Desired outcome: Termination of employment

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1:43 pm EDT
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10-08-2021 Was shopping walked up to counter Amy was standing at one register I asked her if she was opening because she was standing there on her phone. She rudly said no the register down there without the closed sign. Told her was aware of sign wasnt sure if she was opening to relieve other cashier and told her she didnt need to be a smart [censored] about it...

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1:40 pm EDT
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On Saturday 10/9/21, I was shopping in store #13002, located at 12430 Flatlands Ave, with my 2 grandchildren. The sales associate/cashier (A0000000031010 ARC:Z3, was very rude, used profanity, and created a hostile shopping experience for me and my grandchildren. I was checking out with her and she became very agitated that I was moving too slow, as she...

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Bad experience was posted on Nov 11, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2309 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
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Family Dollar Category
Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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