Family Dollar
Reviews and Complaints

I went into family dollar on hertal ave in buffalo ny The white female cashier called me gay. Im not gay that is very poor customer service. Wayne Everson

I went in there at the end of a very busy and long day just to pick up a few items. One of the items I needed was some disinfectant spray. I saw they had some for a dollar. I picked it up, pulled the cap off and gave a couple skorts just to make sure that the nozzle was working. I had the experience in the past of getting something home and the nozzle is broken so I sprayed it into the cap. Out of nowhere, psycho lady appears and addresses me as if I'm 5 years old. I'm 60 by the way. Just young for my age. She was extremely condescending and said we do not spray aerosol cans in the air. That is not something we do. My reply was well I do because I've had the experience in the past of getting something home and it was broken. She was very concerned that I was not going to buy it, even though she could clearly see that I had put it in my cart. She continued to follow me around the store harassing me. She was extremely rude, called me names, made horrible accusations against me and judgments that were baseless as she didn't even know who I was. I figured she was having a bad day so I said I'm sorry you're having a hard time, but I don't deserve this, and I would appreciate if you did not take it out on me. It which point she got the other manager Enfield who wasn't even there at the time of the incident. She started screaming at me as well. I told her that I am buying the aerosol can, there are no other customers in the store so I don't know what the issue is, and I continued to shop. I asked her politely to please refrain from harassing me and please leave me alone to do my shopping in peace. She kept following me around the store screaming at me. At one point she went to the front cashier. I came up to pay for my items and she told the cashier that I was not to be waited on, I was not to be served, I could not shop there and I was not welcome there ever again. Unbelievable! All because I tested a nozzle and refuse to to be verbally assaulted. I had to waste an hour of my time that is very precious. I had a stroke last year and it's not very easy for me to even get around sometimes. Today was one of those hard days. All I wanted to do is get my items and go home. I ended up paying three times as much because I needed certain things so I had to go to CVS. When I was in CVS, the girl there saw that I was upset. And I told her what happened. She told me that it happened to her, in fact 30% of her customers are people who she kicked out of her store at Family Dollar. Now I don't know if there's some kind of psychological issue, but you are losing customers by the droves. I am guessing your store has probably very little profit in spite of the demographic here. I live in an apartment building where most people would find it convenient to go there, but they also have told me they were assaulted by this woman. So they choose to go out of their way somewhere else. You have lost way too many customers to warrant keeping these unprofessional and clearly disturbed individuals on your payroll. I cannot afford to have another stroke. My blood pressure was through the roof after I left. If we open back up after our shutdowns, wouldn't you be more concerned about bouncing back from this horrible economy? Do you really want to keep someone on staff who is turning customers away and abusing them? If that is your intent, I cannot see how you're going to keep your store open at all. You've lost pretty much most of your customers because of this Disturbed employee base.

It's been a weekly occurrence for me to arrive on time in the morning only for no other coworkers including managers to be there or answer their phone. Once the manager finally called me back an hour and a half after my shift should have started I notified her I made other plans for the day. The manager then told me I am not terminated but she no longer wants me to work for the location she manages. Her name is Rosa Rodriguez. She also refused to give me any information on who to contact regarding going forward. I'd like to also add that when I was just working on Christmas Eve, after 6 hours of work I asked the manager for a break finally to which she said I could just go home for the day if I wanted to take a break. I would like to know there are multiple consecutive days I have had to work without any break. I don't know who to contact from here on out regarding this matter

Mr. Philip Prims who is the store manager at family dollar located at 980 main st. sanford, me 04073. Is living with his girlfriend Amber Archer, who is employed at the same store. I find this unethical and shows favoritism towards this employee.. sexual contact should not be seen by customers or employees. I along with other customers have witnessed kissing and touching, or always outside infront of the store on company time smoking cigarettes whenever a customer needs help, its takes them a minute or two to get their help. we live in a very small town and all the gossip being said about the two employees is overwhelming some town folk including myself have started shopping elsewhere which has make it alittle harder for some people since most town folk around here do not have cars and have to walk.

Approximately 3:00 pm on 12-13-21 I was waiting to check out at Family Dollar in Etoile, Tx. 6 or 7 people behind me and one in front of me including me had a basket full of your merchandise. I saw a clerk putting up merchandise and ask her to get another checker because the girl checking us out was slow because her customer dropped things on floor, etc. I was completely ignored. I know the manager was working with the clerk putting up merchandise. Just letting you know.

I went into Family Dollars last night and purchased some items well whenever I left out I didn't notice until I got home that I had lost my car keys. I went to the store with my husband so I wasn't in my car but I had my cards attached to my keys. Well… to make a long story short I called around to the employees that night to see if anybody turned in some keys and one of the girls I contacted told me No. So this morning I gets up to call the store and the store manager or assistant manager begins to get rude with me and nasty whenever I asked about my keys. So why did she tell me to call back this afternoon and whenever I begin to tell her I had to go to work and needed my keys she told me it's nothing she could do and hung up in my face. She was rude and very disrespectful. So I got my husband to call back and she told him she had found my keys and that they were in the safe. So why couldn't you have told me the same thing you told my husband with your sexist [censored]. It took him having to call back up there to ask where was my keys. The Family Dollar store on 500 E. Church Street in Atmore Alabama needs to do better.

On Fri December 10th around 11am my friend and I went to Family Dollar on 801 9th St in Modesto, CA only to be turned away at the door and wrongfully accused of abeting a crime. When I told them we had nothing to do with any alleged criminal activities they said they had video evidence and one of the employees said she personally saw me which is a lie for 2 reasons. 1. There are no cameras on the side I approached from, 2 we had only just met them at the door to the store. I asked them to show me the video evidence and they refused to do so and told me if I didn't leave they were calling the police. I still refused to leave because I knew if the police arrested me I could not only sue them but the police would have to search the video for evidence. However in my impatience I decided to walk directly to the courthouse to file a complaint. The manager and the 2 employees she managed were very rude, racist individuals. I wrote to their CEO and contacted customer service many times and have not been able to get in contact with any HR representatives. I plan on suing for libel, false accusation and discrimination.

To whom it may concern:

I shop at the store Family Dollar store located in Calhan, CO. The staff is nice but the food selection needs improvement. Definitely not a health food store.
It's usually sold out of dairy products and spring water which I must buy because I have a cistern instead of a water well. It would cost me 70K to drill a well. More about foods: You're missing natural peanut butter you have to stir like Adams or Smuckers also, fresh veggies, fruit, meat, didn't find any waffles or REAL maple syrup ... Just cheap sugar syrups with high fructose corn ingredients. Thanks for reading,

Ray

The manager at the store I work at is being very racist. I've had many verbal accusations from her. I am trying to transfer away from this manager but to no avail. There have been several past employees that have told me they had the same problem and they ended up quitting.

Kellie brauner works at the location in Belleville kansas as a assistant store manager. She has been sending text messages to my mother stating she has people watching my house and going to send people after us... The police has been notified also. And going to send someone one to kill my family. I didn't think you family dollar people allowed that out of managers...

i haven't been on schedul since August, September, October, and November, december

I bought an item and the product was defective, and it didn't work. I tried to return it for money back or an exchange
The store manager tell me that I couldn't do either because it was a seasonal item. So I'm very disgusted because I have paid fot something that doesn't work and I'm stuck with something I can't use. This is so unfair. How would you feel if you brought something that didn't work and you not only lost your but you also have something that's a piece of junk. I very very angry.

I am an unusual person, I save all of my receipts so at the end of the year I can total up the sales tax I spent for an added deduction. I live in a rural area and shop at Family Dollar because it is convenient, the closest Wall- mart or grocery store is 75 miles away. I was recently made aware of an error when I was checking out. I complained and in an attempt to correct the overcharge, I was actually charged twice for a product when it was all said and done and a credit was put back onto my card.
I have pulled out all of my receipts for the year and spent a lot of time going through my Family Dollar receipts and discovered that Family Dollar practices overcharging customers! For example Fritos (a product I purchase frequently) is regular shelf price 3.89, when on sale they are 2 for $6.00. However in going through my receipts I discovered that it doesn't matter if you purchase them on sale or at regular price, they scan at $4.00 per bag. Another product I purchase frequently is the 6-pack of Pedigree canned dog food ([protected] 13.20z). Shelf price states 7.59 however when you check out the product scans at 9.50. Unfortunately these are not the only products that scan at a higher price than marked or advertised. I have been overcharged over $200.00 this year with your deceptive pricing.
I believe that I will no longer be shopping at Family Dollar and I am sure that the community would like to know what is taking place at the store when they check out.

I bought a prepaid phone and never opened it. I brought it back less than 24 hours later, I never opened it and had my receipt and they won't take it back and refund me my money. The employees were very rude and said they would go an ask the store manager but the store manager never appeared. I specifically asked before I purchased this item if it could be returned if I didn't need it and I was told I could.

Harrisville WV on November 3 2021 at 3:30 ... I'm disabled and asked to use restroom...she said nobody is allowed to use it...you use to be able to use it...all the local family dollars let you use theirs...so I told her fine ill shop somewhere else..I usually spend 100 dollars or more especially before christmas...my daughter went in and heard her tell her co work she was going to get into a fight... I even waved at her when she was looking out at me...so I assume she wants to fight...she is unprofessional acting like that...when I worked we didn't act like that...please do something about this...no wonder people go to the pennsboro WV one and not the harrisville WV one...

The store manager on duty today October 31st approximately 4pm. Get him out of here. I been shopping in this store for over 10 years and never have I ever witnessed a rude disrespectful store manager like him. He refused to give me his name once I said I'm filing a complaint on him. He didn't have on a name tag. And he was refusing to take peoples orders like he's hurting the customer and he's hurting the store. Making a bad impression on the neighborhood. I been here to long shopping here for to long for thus [censored] to come disturbing the peace. Sorry for my language he needs to go.

I went into this store I do not normally go into. and was checking out. it asked if I want cash back. remembering I need a little cash I said yes to 10 dollars. the cashier { I later found to be the manager} Name T J on his name tag. really stood behind the counter being hateful at the fact I requested the cash back. told me I should ask first DONT JUST DO IT, I stated there was no sign telling me this or that I could not get cash back he proceeded to embarrass me in front of other customers, telling me I better hope his drawer isn't short, and that I better hope others pay in cash. to make up for me doing this. I was sitting in my truck when leaving trying to process what he just said to me when I was approached and told he was telling customers he told customers I am a pig that thinks I am entitled . well first off no officer should be called a pig. second off I am NOT the police I am a security I just have a job like others. { and for the record would NEVER call anyone a name nor refer to them in such a way. not to mention the rudeness. I called the store to talk to management when he answered and told me he was the manager I was surprised, more reason not to be hateful to your customer.