Family Dollar
Reviews and Complaints

The Manager at the DeWitt location needs to be fired. She is by far the most unproductive, unprofessional person I've ever encountered in a retail setting. While shopping, I heard her talking to a potential employee. When she finished, she talked with current employees about her & used the "[censored]ing" word 3 times. I have had previous encounters while shopping that I've dismissed, but this one made me leave a shopping cart full of items in an ailse & exit the store. I will not be returning to that location again! Thank You.

I pulled up to this location at 9:46. An employee was guarding the "locked" door only letting people out. Upon some one coming out my daughter was let in. I sat in car directly in front of door and watch several people be turned away. Another employee came outside to retrieve carts and when she was asked were they not letting people in she stated she had too much cleaning up to do. This was approx. 5 mins to 10. As the door open and closed to let people out, profanity rang loud as the two female emplyees on duty fussed about customers behind counter when there is a "f"ing sign that says employees only.

I want use this time to speak to the dis organization of that store and since the re opening its lack of cleanliness is appauling as if it never was fully stocked or ready to receive the public. The loud inappropriate music and and the poor customer service or lack there of with the exception of one older woman who I frequently see on Sunday morning. IT IS EMBARRASSING. I have been in this community for over 13 yrs as an adult and prior grew up as a child here. To see a store i once held in high regard compared to the other 2 locations further up on Mlk in plaza and one near HE holmes i just shake my head. I have witnessed that store in its best representation of your company and it saddens me to see the state in which itvis on now. Closing 15 minutes early is lost of revenue...HOW OFTEN is this happening. That's loosly stealing. The revenue cycle here is broken.

I will continue to be as vocal as possible until change is made, I believe in your company and know that it brings value to my community..TOGETHER WE CAN MAKE A DIFFERENCE...

Please resolve this matter.
(using a phone while sitting at location please excuse typos...this method is not the best for long communications)

I walked into the family Dollar in Rocky ford when I was stopped at the door by the manager who rudely told me to leave . I asked why and she again told me to get out her store. I was embarrassed and outraged. The reason for this I do not know. I've been a loyal customer for years until this [censored] started. She has no customer service skills and is just plain rude. I will never as long as she's working give family Dollar my business.

Your return policy says I can return my merchandise to any store but the one on Spencerport Rd won't let me because she said they have to have the same merchandise in the store to return it that's not what the return policy says I have the reciepts I don't see what the problem is please get back to me soon I'd like to return my merchandise today thank your

Why we have to get on here and make a complaint? Why we can't talk to no one on the number that you have on your website .we are being made a fool of in the store and nothing is being done about.until 5 days later.come on family dollar you can do better than this.talked with manager 4 hours later and she try ed to lie for the employee until I told her I was retired but didn't tell her where.then she said you are right.I said I know I am right.

I purchased an item on (Temptations Cat Treats) on 7/18/19.

Unfortunately, my cat did not eat these treats so I brought RN back to to store I purchased them to exchange (with a receipt) them for another brand. I was refused and told that your policy doesn't exchange opened packages.

I then, went online to confirm the store's exchange policy...Your policy does not state that items cannot be exchanged if they are opened...

This Manager, Marcy advised to call the corporate office and refused to read the policy for clarification.

It is very disappointing when I am a frequent customer and I was denied to exchange a product with a receipt within n 30 days of purchase.

I would like to be compensated for the way I was handled at this location by a manger who clearly is uninformed or simply ignorant about the exchange policy that Family Dollar has.

Tonia Dawkins
[protected]@yahoo.com
[protected]

I use the Family Dollar app for their coupons but BUYER BEWARE... example: you have a $2 coupon for Gain detergent, a separate $2 coupon for Gain fabric softeners (liquid or sheets) .. you can only use one of the coupons. I understand that if a customer is trying to by 2/3 detergents with one coupon that is not allowed but 1 different coupon for 1 completely different item, say fabric softener, not to be allowed to use the store coupon that has been offered by the store is ridiculous! So, basically I would need to make several separate purchases just to use the offered coupons! Also, a lot of the coupons do not work! When you bring it to their attention they just shrug their shoulders! Even when you show them the coupon they just say oh well, we can't do anything about it! I was not allowed to use a total of $7 in coupons today. The $2 gain fabric softener, $2 Downey unstoppables, $2 on the cat treats and $1 on All washing detergent. Please know I only bought one of each item. I only shop here because of the savings with the store coupons. This has happened many times in the past but today I have had enough! I always have the coupons pulled up when making my choices so that I get exactly what is required to use the coupon. Also, many times there will be a price tag in the store for a product using the coupon but there will not be a coupon for that item offered in the app. All of it seems fishy, like a bait and switch scam just to get you in the store. If I'm not getting the savings offered I will just take my money elsewhere. Won't matter if I have to pay the regular price anyway!

Store#10381 location 19340 W. Warren Are, 313-982-0219. I am a regular customer and I have had enough. I am as the Precinct Delegate and Community Advisory Counsel. I went to go purchase a few item's, only to discover that there where no shopping carts for use, any where in the store. Unopened Product boxes were everywhere. I spoke with the assistant manager and she said that they have only had five since January, which I find it hard to believe. I am a regular shopper ! What is going on? We love the store we need the store, but come on! It is a mess. The staff are Great! But the managers are always inexperienced. Can't keep stock. We need some corporate over sight now! Or we will be taking it your community counsel, to the City Council! Thanks for letting me speak on this issue.