Family Dollar
Reviews and Complaints

I shop at the pellston family dollar store quite often. The last few times, Zachary was working and failed to greet me as I walked in, he just stood there and stared at me and didn't say anything (this had happened on more than one occurance). Even while I was checking out he did not say one word to me. Not even a "have a good day". He definitely needs to work on his cashier friendliness.

Almost every time I visit Store #08385 in College Park, GA 30349, the pricing of items don't match the tag pricing. For instance, I recently went in to purchase some batteries, among other things. All 3 packs of batteries rung up more than what the display said was the cost. 2 packs of C batteries were suppose to be $3.25 but rung up as $3.35. 1 pack of 4 AA batteries were suppose to be $1.25 but rung up as $2.35. I have complained about this & all I was told was that the labels had not been changed yet. That's their excuse every time. I think they are nickel & diming us to death with no reasonable excuse. Can something be done about this?

I recently visited your Porter, Texas location on July 17, 2019 at 5:22 p.m. to make an exchange on some diapers that my husband had bought. He had purchased the wrong ones. I was then told by the manager on duty that I would not be able to exchange for a different brand, given I did not have a receipt with me. He then that he could not exchange the product due to the fact that he would be going against cooperate if he exhanged the product and did not want to get in trouble or have to explain why he did it. I was highly upset at the fact that I couldn't exchange what was recently purchased. Therefore I had to purchase once again more diapers, that was not in budget to buy, but needed.

So, I was at Family Dollar the manager Wendy was ringing me up and I bought 5.00 washing powders and gave her 20.00. She is looking in my wallet on the counter and said do you have anything smaller and I said yea but I need change for the laundromat and she said everybody is giving her 20s and I need to go to the atm to get change which, makes no sense cause the atm gives 20s and I was purchasing an item which was 5 dollars. She said something about putting a sign up. Take small bills. Also, the woman behind me was seeing how rude she was to me and Wendy told her oh she comes in here regularly so it's ok if she talks to me that way. I left a couple days later I went In there again cause I always liked Family Dollar until her rudeness. When I went to the register again all I had was a 20 cause I got them from the bank atm. I bought what I needed and she again says to be 20s what's up with these 20s. Now I am giving her a 20 to purchase my items so why is she so rude to just me. That's twice. It's not a 100 it's a 20. Now a few months back, she overcharged me for an item 50 cents. I have 6 kids every penny counts to me. Well instead, she said it's lot of paperwork for me to do over 50 over 50 cents so she reached in her purse and gave me the 50 cents. Thats when sbe started being so rude to me. After that I went to a job interview with her but she didn't like me so I didn't get the job. I did get a job at dollar General but they only worked me 5 hours a week so I am looking for something better. Thanks I just wanted you to know how rude she is to me...

I walk into the store, two workers were standing at the register, one of the young ladies (jeaneal) started I have to leave my purse at the register, I asked her my personal purse, she said yes, I proceeded to shop, she replies WE will not check you out for your items if you don't leave your bag at the register! I asked her was she refusing to service me! She replied yes if you don't leave your bag! I told her this is my purse, not a bag! She replied the sign on the door states leave all big bags and purses at the register! I told her I will not leave my personal purse at the register, I can see if I had a backpack or a Duffel bag, I have a cross purse, I came into this store on yesterday with this same purse, shopped with no problems! Now today it's a problem! She started she's only doing what her manager told her to do! I have worked in retail for 17 years in three different states, I have never been treated in such a manner! I was refused service because of my purse! This is discrimination! no one should be refused service because of their personal belongings! This issue needs to be resolved! I have a picture of my purse! j.[protected]@gmail.com

This store is a complete mess! Shelves are empty and aisles are full of boxes that need to be put away. Items are put away in the wrong spot and them you are charges incorrectly for items. When you bring it to the employees attention all they say is it's in the wrong spot but I didn't do it . They don't refund the difference they just say it's in the wrong spot . I will not ever return to this store. It's a shame this store has gone down hill so bad! I

On July 10, 2019, I had another theft from my grocery bag from the employee on duty b/tw 3:00 PM & 4:00 PM. She is petite with gray hair. I feel as if I am a Target for her theft. The week before, I had my uncle watch her closely; no theft. Yesterday, I forgot to check my bags. So, she stole my TastyKake doughnuts by not giving me that shopping bag. This is her 2nd theft from me. One month ago, she stole my Hershey's Chocolate syrup. Please stop her theft! Thanks.

We live on a residential road (N Friendship Rd) in Paducah, KY. It is located between New Holt Road and Alben Barkley Dr. There is road construction underway on Hinckleville Rd which is the one of the main DESIGNATED truck routes in our area. N Friendship is a narrow two-lane road with no shoulder, and only enough room for passenger vehicles to approach/pass safely and, as such, commercial trucks are essentially in our front yard. In the past several days, including today, (7/8/19 @ approximately 8:35am), your drivers have been using our residential street as a detour. We have spoken with the KY State DOT officials who have informed us that, because N Friendship is not a DESIGNATED truck route and is not on any truck route maps, it is illegal for 18-wheel semi-tractor trucks to use this road. We have been in contact with the McCracken County Sheriff as well as the Kentucky DOT and have received their reassurance that they will post officers on this road in order to enforce DOT regulations regarding the illegal use of this road by 18-wheel trucks and will begin issuing citations. We respectfully request that you inform/advise your drivers to respect our neighborhood and roads and to use officially designated trucking roads. We are sympathetic to the frustration experienced by your drivers when they have to wait in traffic but we are also experiencing a nearly quadruple increase in our regular road traffic without the added stress of illegal 18-wheeler traffic as well. Please note that this activity only began after road construction began on Hinckleville Rd. Thank you for your kind consideration in taking steps to rectify this unsafe and illegal situation.