Family Dollar’s earns a 1.2-star rating from 2313 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Management
I work for the company and the employees that are in management position in Orlando on Gore St has no clue on how to be a manger. It seem as though they were just put in the position just to say that they are. In fact when I was hired on the 19th of June I had to keep calling the district manager just to get a hold of the store manager. I called and texted...
Read full review of Family DollarDisrespectful manager, terrible service!!
Manager Phil at the Southside/Carrick location was very disrespectful and abusive, He put me out of the store for asking a simple legitimate question that seems like he was not intelligent enough to answer. I returned a defective product for a refund and I was told because the product was opened it could not be refunded and that was the store policy, I...
Read full review of Family Dollar and 1 commentI was over charged on 2 liter dr peppers
Family Dollar in Dewitt, Arkansas store 00601 address-701 South Whitehead drive 72042 phone number [protected] date July 15th 2023 at 12:01:57 p.m. receipt number 9 9 0 0 6 0 1 0 1 9 6 8 0 0 1 9 5 5 3 3 I have included two pictures of the receipt I bought two 2 liters of Dr pepper they were supposed to cost two for five they rang up as 2.85 each. I told...
I have money stolen from me for my cash app
On July 5th I went to family Dollars my total came to $76 because I asked for $50 cash back I swiped my card the lady said it only took a dollar and 28 cents off and I had to swipe it again and then she gave me my $50 that I asked back but it took 250 off twice when I tried to tell her that it took it off twice she was argumentative I was showing her what...
My apple watch
I was in Family Dollar 130 Ridge Road Griffith, In My Apple Watch dropped off in that store …How I know because I have a App on my Apple Phone to locate where it is I went back within minutes and the Manager act like they didn’t see it that particular store never crowded and I know they saw me drop it I want something done my Apple Watch Was $300 Brand New! Angry Customer
Read full review of Family Dollarthese complaints
I am a 3 year employee of family dollar and I must say all that I have read today is compelling enough for me to 1. write this and 2. contact hr and customer service to perhaps find some way to resolve some of, if not all of, these issues. I am brought here by my own complaint of nepotism at my store and selling alcohol and tobacco to minors. As I come...
Read full review of Family DollarMy cash app card charge me twice but taking money off and I only took $50 off this transaction happened back to back where they took $50 off my card
On July 5th I went to family Dollars I bought $23 worth from products from your store and I asked for $50 cash back it took $100 off my cash out card the time was about 4:15 it was two transactions back to back because the lady said it did not take my card and when I was trying to explain to her took $100 off she argued with me and told me that there wa...
Store standards
Store #05933 620 Main St, Fort Morgan CO This store standards is in the bottom, there is none. 3 carts of freight down one aisle, couldn’t even shop the counter, return carts everywhere in the store, no zone, empty end caps, items on floors. Bathroom was even worst, health department would come in and shut the store down, that is how bad it was. Only...
Read full review of Family DollarComplaint of manager
Yesterday I went to pick my son up from family dollar because his boss sent him home because he called his dad to ask him what he should do because his manager was acting horrible to him. I showed up to pick him up and when I walked I. She was yelling at my son. So I asked what's going on and she (Mary) started to yell at me about whatever was the problem...
Read full review of Family DollarTrying to charge me tax on a ebt qualified item and they trying to charge cash price when it can be bought on ebt
I was purchasing Pedialyte which is ebt eligible, I buy this product everywhere on ebt. Today this particular family dollar tried to charge me as a taxable item and said I couldn’t purchase it on ebt card. I knew they were wrong. I wound up putting the item back and going elsewhere to purchase it. This problem needs to be corrected obviously you have under...
Read full review of Family Dollar and 1 commentEmployee conduct
On the evening of June 30, I was shopping at my local Family Dollar, entering the store at approximately 9:10 PM. A short time later, maybe 20 minutes I had to use the bathroom due to a health issue I have been suffering from for a while, an issue which consists of flare ups and exacerbations that are urgent and sometimes unpredictable. I had to go...
Read full review of Family Dollarno receipt paper, moving money from apple card to family dollar card without permission.
On Friday, June 23rd, 2023 at approximately 4:30pm. I purchased a card from family dollar in Albany, Louisiana. (store number 07543). I was not informed until after I purchased a 100 Apple gift card that the receipt paper was not working. I need the receipt in order to do what I intended with the card. The clerk Called the Manager in duty (Thelma Simmons) to help with the matter. When she couldn't get the printer to work Mrs. Simmons decided to put it on a Family Dollar card. I did not want this and in fact I asked for the apple card back. I think Mrs Simmons was going to try and buy a new apple card with the family dollar gift card. I know this cannot be done and I am the customer. She told me to come back Saturday and she would give me my money back. I have been up there four days in a row. She is not there when I go. I am told by the clerks she is the only one that can help me. I ended up having to buy another apple card. When I mess up at work it comes out of my paycheck! It sure keeps me from making mistakes at others people's expense. I am very upset that I am out 100 dollars with no way to get my money back. I will not use this card as I do not plan to ever visit your store again.
Thank you for your help,
Carrie Farrell [protected]
Bias/discrimination
I sent my son today to get foil and Casey told him he wasn’t allowed in the store bc he stole water balloons bc he was walking to Family Dollar whenever boys from his school caught up with him he was going to some snacks whenever he stopped to talk to the male employee while he was talking to the male employee.. Casey told everyone that came inside the...
Read full review of Family DollarPricing
This store is in my neighborhood so it's convenient. But when you look at the shelf and purchase items from the price tag on the shelves and get to the register and it's at least 75 cents to a dollar higher in price. The cashier will not honor the price. They inconvenience the customer by saying come back tomorrow when my manager is here so she can just...
Read full review of Family DollarStore manager Megan Collins
I would not recommend, The manager Meagan Collins talks about employees to outside customers, she buys drugs from a known customer She is very messy and unprofessional and had her 16 year old daughter there for 2eeeks straight with a red shirt like she is working staying there her whole shift not in proper uniform... She has a agreement with a known drug...
Read full review of Family DollarAir conditioning
This is my second complaint, as I could not find where my first one posted. I am currently employed with Family Dollar (store 10158) and we are miserable with the heat here. At first we were told that one of the ACs were broke, but someone came and looked and nothing was wrong with it. It is my understanding that corporate controls the temperature, but I'm not so sure they realize how hot it gets here in the South. My last post someone replied to my post saying that the ceiling may need to be fixed, but there are no holes or anything where heat could enter. The door stays shut other than customers coming in and out as well. We have had many, many complaints of how hot it is in here coming from customers and staff. Please could you turn the thermostat down a few degrees. This is a multi million dollar company that I would hope would like to keep their employees comfortable as well as employed. Please take this into consideration.
Desired outcome: Turn down thermostat.
Banned while I was outside in car
A few days ago, maybe June 17th or 18th? I gave a girl a ride to Family Dollar near me #8172 on Hwy 60 in Superior, Az. I went with the intention of buying ice cream... I've been going to this store for years since it was first there, around 10-15 years, I am 67 and have worked in Customer Service since 1984. They had a mgr there who has retired - everytime...
Read full review of Family DollarStore manager
on 6/17/23, about 5:00pm, I was told by store manager listed sale items are not acknowledged after 4:00pm the Saturday before the new sale starts on Sunday. Was told sale stickers were already removed from store. Never encountered this behavior before as a customer for many years. The manager 'Tia" was very rude. When I asked for Corporate number, she lied and said " the number on your receipt is for corporate', which is not the case. As being a Dollar General employee, customer service is number one, the disrespect and rudeness that this manager displayed is not acceptable. And of course, none of the other employees' knew a number for corporate either. This took place at 1415 E. Coldspring location. Didn't appreciate being embarrassed or treated rudely as a paying customer.
Desired outcome: Hoping I get a response back with an apology from this manager and accurate store policy information so this won't happen to me or any other customer in the future...Thanks in advance.
Bella 11” copper pan
The item is a clearance item. I scanned the item & it said the price was $ 4.25.
When I got to the register is rang up for $7.25. I explained that it was wrong. The cashier said “ oh I don’t know”. I asked her to take it off. She told me “ that if I didn’t have money I shouldn’t try to buy”. I told her it was a clearance item & the price was wrong. I asked if she could call the manager, she replied” there’s no manager here”. I then went to my car where I noticed another item that rang up regular price. I went back in to return it. The cashier attitude was horrible, the way she insulted me in front of other customers. I told her I would call corporate. She said she didn’t care” if I was finished I can go”
Desired outcome: This is beyond poor customer service.I just wanted the items at the clearance price.
Disgustingly, dirty parking lot with food and no garbage cans to be found
Every time I go to this Family Dollar, it’s disgusting. The floor seven been washed, the parking lot is disgustingly filthy. There’s food and wrappers and car parts and all kinds of debris everywhere. And there’s never any garbage cans to find. Every time I go in to the parking lot, it’s filthy. People are hanging around, begging for money, begging for food. I would think he would have cameras rolling because it is against the law to beg. At least it is in the city of Cleveland. That’s called panhandling.
Desired outcome: Cleaning the parking lot an empty garbage cans would be the solution. Nobody ever cleans the parking lot, and nobody ever empty the garbage cans. People just leave their garbage in the parking lot and nobody cares.
Family Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 15, 2025 - View all Family Dollar contacts
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Invicta Stores
9 reviews
Spencer's
40 reviews
Spirit Halloween
117 reviews
Walmart
2764 reviews
Lea Group Of Companies / LEA Holdings
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!