Family Dollar
Reviews and Complaints

I have been a regular customer for years at this store and after today I will not step foot back in that store. I walk in there and there is a new girl working the register and the customer had an issue with a coupon not being credited. She needed a manager to fix the problem on the register and no one was to be found. There were 3 workers at the store and the young cashier could not leave her register. After 15 min of standing in line no apologies or anything and another worker opens register helping customers out way after I had been standing there. I finally just had to bite my tounge and walk out. This store is awful with customer service and its lights are not working in the back part of store and it's almost 100 degrees in there because the air was broke. ( the air was also broke 6/4/2018 when I went in there) I am thoroughly disgusted with my experience there and like I have said before, I will not ever step foot in there again. They have lost my business for good.

Today I went to the family dollar on natural bridge in st. louis mo to simply purchase some work gloves to do lawn work in my yard. When I walked in the store instead of being greeted I was rudely asked " What are you looking for". Then I was directed to the aile with the gloves which I removed off rack for purchase. I then walked to the cashier to pay for the gloves but a customer was in front. I then heard the cashier speak out " Do you need a bag?" and even though I was unclear of who she was addressing I went to reply in slang "uh huh" which means yes but she kept repeatedly asking same question till I was in front of her. I then replied I answered your question at first but she then got rude again and said she didnt here me but strangely all the customers heard me. I then told her that just because other customers might give them a hard time doesnt not give them the right to treat other customers with disrespect and rude attitude.

Hi my name is Michelle Leavell and On 4/11/18 i fell in your jefferson city missouri store because there was water on the floor and there was no sign saying wet floor i sustained a strain knee and shoulder i had to wear a knee brace for my knee and a arm sling for my shoulder there were several witnesses that seen the incident the employee took my name and number i never received an apology or nothing from the store yes i have called a lawyer that I'm waiting to hear back from

Went to Family Dollar yesterday to buy a pair of shoes a certain pair of shoes size 13 for my 6 year old granddaughter along with those shoes I bought another $64 worth of stuff in your store when I got home the shoes were not in my bag but they were running up on the receipt I went back to the store with my receipt the Wintersville store Wintersville Ohio 43953 the cashiers name was Phyllis she called me a liar said I went home and took the shoes out of my bag and came back for more a I didn't spend $64 in your store to be stealing from you be the rudeness of her calling me a thief and a liar is uncalled for I paid again for the same pair of shoes which by the way your store only had one pair of size 13 and those were the ones that they didn't put in my bag the first time I spend over $300 a week in your store I don't have to I just like some of the items in there I make more in a week than that b**** in a month she got very rude with me told her I'm calling corporate because this is not right she said go ahead my name is Phyllis well you better do something with Phyllis because she's downright rude now I have the same pair of shoes and had to pay for them twice if this problem isn't resolved you'll never see me back in that store and maybe you just don't care but I don't either at this point she shouldn't be there she is not a customer friendly person

Hi i was racially profiled in the family dollar loction of 11800 n.w.17 ave miami fl 33167 miami, fl. I was followed in the store by an employee for the whole time i was shopping with 1 year old . then was accused to open my bag and search it only to find i havent stole anything. They do this alot athis location it is unacceptable. The store is dirty the costumer service is horrible, there are boxes thats been sitting for a week or so that should have been placed on the shelves. I can't even get toilet paper cause its packed in a box next to the tissue section. There are a lot of recall products as well in the store how is the costumer supposed to know if you guys still have the products on the shelf. I am very upset and disappointed i cant shop and support a company that doesnt support the people.

This location for years has been stellar! The last 6 or 8 mos. it has been nothing short of a real pig pen. It is clear there has been numerous employee changes and this is what has led to its downfall in appearance. I truly believe if this is not addressed immediately this will lead to its demise. Being a loyal customer for years, I would hate to see this happen. One more note, I contemplated snapping photos of the filth and clutter for your benefit. A competitor Dollar General is located about 1 mile south of this store and would thrive should this store fail. I will submit this complaint for now since now I see the photos can be sent. I will register a second w/photos. Please square this away...

06/01/2018

I was addressed rudely as a customer, was told that i couldn't sit down my gallons of water on counter but I there were no more shopping carts, the clerk told me that i couldn't sit down the waters or clutter his space, all i wanted was somewhere to sit the waters until i was done shopping. he talked and made a scene and was unprofessional I talked to a manager who seem to have no clue on how to handle the situation. I decided to put everything back because as a customer I will not spend my money in a place that has no respect for a paying customer. It really should be better screening when it comes to clerks working in customer service. The manager had nothing to say but smile and look down at the floor as if she don't have a clue of how to handle things.

I went to Family Dollar store to do some shopping and had to step over paper and trash as I walked through the isles. Even as I entered the store there was paper and trash at the door opening. I complained about it along with other customers to the store manager (Anthony) and was told that he wasn't going to do anything about it and that it was too bad! He was very rude and told me to leave the store... just for asking him to please clean up the trash in the store.

I feel as though the customers deserve to be treated better than that. Besides when they go there and spend their money, they are providing jobs for the very people who tell them they don't care about them or the condition of the store. I also feel as though it is a health hazard and should be reported. You should see the filth in the store... I am not exaggerating. Something needs to be done about it. I would appreciate your assistance with this matter.

Very Disappointed Customer!

I purchased a Bluetooth headset in March 2018 and returned with the receipt because it did not work. The store manager Yasledy at store 04985, suggest I buy a different one for $10.00 more. I purchased a Bluetooth headphone set on 4-20-18, one of the retractable ear pieces jammed. I took it back to the store on 5-31-18, and the manager stated I had it for two months and I can't exchange. My receipt purchase date was 4-20-18, I explained to the manager Yasledy at store 04985, I only had the Bluetooth headset for forty-one days. The store manager at Yasledy at 04985, stated the policy is only Family Dollar items can be exchanged after 30 days and I have to contact the vendor. I explained to the store manager Yasledy the electronic policy states opened merchandise with the original receipt may exchange for the same item. I expressed as the customer my intention is not to purchase an electronic device that operates for thirty days only. I explained to the Manager Yasledy no one buys an electronic device with the intention of replacing it in thirty days due to a defect. Unfortunately, Yasledy, the manager did not understand me attributed to a language, barrier.
Yasledy, is a nice person and she does speak some English but not enough to communicate as manager on a customer service level with a customer who only speaks English. Evident by ticket #6374464, the Family Dollar corporate department tired to explain to Yasledy, Manager t 04985, to exchange the Bluetooth headset with my receipt. Due to Yasledy, the manager at 04985 limited English the Corporate Family Dollar representative Ivan had to request for a Spanish speaking colleague to interpret for the Manager Yasledy at 04985 to understand and comply.
I am a constituent in Miami Beach, FL a regular consumer at this site for the past six years. Unfortunately, their has been only two employees whom could communicate in English effectively. One was a bilingual Panamanian no longer employed and Danny a Caucasian male currently employed. These two males are Assistant Managers with excellent customer service skills. There have been managers at this site and unfortunately, a pattern only Spanish speaking. The cashier and stock staff don't speak and are comfortable expressing they don't speak English and dismissing the customers who don't speak Spanish.
A few months back the District Manager was in the store completing the inventory, and I approached a stock person, inquired about a product, he told me he did not speak English and walked away. I was appalled and went to find a manager. The District Manager approach and requested to assist with no Company ID or badge and never identified who she was or title. I asked her if she worked for Family Dollar three times before she disclosed she was the Family Dollar District Manager and never produced any company ID. The district manager she the male did not work in this store as a solution to his behavior.
Today, June 1, 2018, while on the phone with the corporate office the store phone was out of order. When I approached the cashier to inquire, she gave me a blank stare because she did not understand my question to her. "Did the store phone ring and is the store telephone working?". The corporate office then tried to reach the store Manager Yasledy at 04985, on her cell phone and she disappeared and stated she did not get a call from them. I then put my phone on speaker for the Family Dollar corporate representative to make sure they had her correct number and Yasledy the Manager 04985, took the call.
Yasledy, the manager at 04985, suggested I not exchange the Bluetooth headset since there was only one left and open. She took my receipt and gave me a gift card and stated for me to go to another Family Dollar and purchase an un-open Bluetooth headset. I told her I could wait until they came in and Yasledy the store manager suggested I not buy the next Bluetooth headset from her store.
Unfortunately, the hold process took two days, on hold on the phone for three hours and one hour in the store to rectify this matter. All attributed to a Store Manager language barrier. The district manager was not available and did not answer their phone.
Lastly, the store manager Yasledy, requested my driver's license to complete the refund, Yasledy the store manager took out her cell phone to take a picture of my driver license. I told her I was uncomfortable with her having my driver license photo on her cell phone. Yasledy then took my driver license and made a photocopy.
My cell phone number is [protected]. My name is Christina Bannister. Thank you for your assistance in addressing this matter.

Was just in the family dollar store in maynardville tn. The cashier was extremely rude and annoying and when asked questions she seemed like it was a bother to her to help people she not been working there but maybe a couple months or less .Every other employees are always friendly and happy to help anyone. I'm a regular customer and this girl didn't have a name tag on so cant tell her name buts she's short with long black hair .

I have tried to shop at my local Family Dollar but was prevented from doing so twice because the employees close the store before it's advertised closing time. When I knocked on the door and inform the employee that I was here before 10:00 PM (9:50) he shook his head "no" and yanked the door out of my hand. Please inform your employees that the opening and closing times listed on the door is the correct time. The customers are legally allowed to shop if the time differs customer should be made aware of the change.

The manager Charles an assistant manager Kenosha Burke. Smoke marijuana on the job...
Kenosha Burke uses. Her kids urine to pass. Her drug tests.
Kenosha Burke and her cousin are employed at the same store and Charles hired. the c ousins. Knowing they are cousins.
Kenosha and Diamond Daigle. Had. Theyre friend call the family dollar. and Kenosha Burke sent $1600 to. Theyre friend account. They let they. Friends go steal out the store

I have a complaint I'm a former employee and there was an issue about 2 day's ago where the district manager came in and blamed us for not having the store at 100%. No store is at 100% to be exact. I have a recording and didn't like how I was talked to.. Plus earlier that day I was doing my job and he says "you have a problem ". I looked at him like what is you talking about... But I walked out told my supervisor it was nice working with him but refuse to work with district manager who goes behind his breathe talking and to other team members we all have a complaint at the store but I'm the first one to reach out... Plus I asked him can he sign my voluntarily separation paper's he replied naw we don't do that.

I was a regular customer of you Family Dollar store at 3912 N Nast St. Wilson, NC. Several months ago management at that store changed and your store has gone downhill ever since. My visit yesterday (5/26/18) to your store was the worst. Not only is the parking lot full of trash but the store is dirty. Since you have had a new manager every time I went to your store, many aisles were completely blocked by boxes full of 'goods/stock' that had not been put on the shelves. Yesterday, over ONE HALF of all aisles were blocked!

I wish I would have taken pictures so I could send them to you. IF I ever go into one of your stores again, I will take pictures.

Store #6778 @5525 W
Division Are. I was in line purchasing a few items and this young man asked the manager could she open up another line at this point the manager went totally crazy hollering and cursing and told this young man if he don't shut the [censored] up he want receive no service and she don't give a dam if he call corporate(these are her exact words), she stated don't get this red shirt confused because she ain't no punk so she went back and forth with this customer for over 30 minutes or so another young man asked her why you going off on that man just because he asked you to open up another line and she had words with this young man. This is a manager behavior it's truly unacceptable, I'm a elderly lady with a disability and I shop at this store all the time and she's always nasty with the customers, I left the store without my items I will never be returning back to this store again as long as this young lady is employed there, this took place on Friday May 25, 2018 between the hours of 4-4:30 my name Jacqueline Bromfield my phone number [protected]

My name is Ryan coggins I went to family Dollar in Westfield Massachusetts on Franklin Street at about 8:50 am and store wasn't open yet so me and my brother sat outside waiting with other costomers as well and assistant manager came.out to open door finally swearing and screening at us saying someone was knocking on the wall or window and that we can all [censored] leave now so I asked to talk to manager and she said I am the [censored] manager and then called police after I left prolly to make it look better for the way she just acted it's not the first time but if that's the way costomers are treated by employee I will no longer be a costomer there and I spent tons of money ever week there and now I'm not allowed in the store closest to my.house because she had a bad day and.treated me with disrespect thank you for your time.

I'm not one to complain about business' who deal one on one with the public, as I, have worked retail for 18 years for two different companies. However, I feel it necessary to inform whomever it concerns about the Family Dollar in Monticello, Ky.
I have been a loyal shopper at this location since it was established, spending a lot of hard earned money there.
In the last 4/5 months I have never received such horrible customer service anywhere else. I've felt bad for even shopping there as the girls act as tho it's such an inconvenience to have to leave what they're doing and come to a checkout. No smiles, no how are you today? No thank You, have a nice day, nothing.
However, I will tell you, there is one lady who is the exception. She will greet you as you come in and also make you feel welcome in the store, her name badge only says Abby. I have ask for help with items in the store and she's more than willing to go outta her way to help.
Please get some employees who are grateful for their jobs and enjoy their customers, after all, without customers, they wouldn't be there.

My Grandfather was in the Family Dollar store the other day, and a employee by the name of Angela Medlin who works in the store in Colerain NC. She approched my Grandfather and screamed and cussed at him over some family bussiness in front of customers and other employees. She was very disrespectful and rude. I want something done about this. This is not the first time she has done something like this

I am a loyal customer who shops daily @ our local family dollar on mason street#1628.. A few weeks ago I was in there shopping as usual&I was near the chemical aisle.. I overheard the store manager sarah talking with her assistant, using the n word[censored].. She was talking about a guy who spends his money in that store just like me.. Sarah kept saying how she hates this [censored] and wish he stop coming in her [censored] store.. They never knew I heard them&I find that very very rude&unacceptable I have got in contact with the local naacp&will have us all people (black) protesting @ the store if she is not fired from that store.. I refuse to have our people called out our names&we spending [censored] money in that store just as well as others... I will no longer shop there&I will stop others (blacks) from shopping also until she is removed..

I was in the day before easter this year when I was charged twice for the same item. Which the employee mentioned to another employee she liked. I immediately brought the receipt and all that i'd purchased back and was told she remembered me and was positive she hadn't charged me twice. The person was the manager. I insisted she check the video and after a lot of arguing and debate she went behind closed doors. Came out less than a minute later to tell me she was right, but that I could not see the video. Went back again today just to purchase an item and was treated the worst i've ever been treated in a store. Rude rude rude on top of being a thief! This person said she was here manager today as well and would not give me her name. Only keisha if that is even her name. She us working today 5/23/18 at 5:20