Family Dollar
Reviews and Complaints

Today I went into the family dollar store #4948 around 4:10. I tried to buy some cat food and this Mexican mid aged man named Romero who was an employee stopped me and accused me of stealing one of their shirts in the past. I asked him to show me the camera footage of when and what I stole and he refused. I then walked out of the store unable to purchase what I needed. 1. The past year I have had blonde hair but on may 16th I dyed it red so as a blonde I was allowed to enter the family dollar and buy the kitten food but after I dyed my hair red all of a sudden I am a criminal. That is 100% wrong and called DISCRIMINATION. 2. I have never tried to steal from the family dollar or any other store I am a VALUABLE CUSTOMER, all that I have bought from there was kitten food dog food groceries and a dog brush. 3. I dont have a car so I take the bus places and the family dollar was my favorite store to go to but now I dont ever want to step foot in a family dollar again because of this employee Romero that made me leave the family dollar because I was accused of stealing something that I've never touched. Now my kittens are gonna starve unless I walk to the next nearest market so I can buy some cat food. Thank you Romero from family dollar #4948 for making me feel discriminated, hated, making my day bad and letting my kittens starve. Also you just lost a valuable customer due to you falsely accusing me of something you cant even prove. I believe that this man should be fired.
I really have a question for you guys. Why do you guys have a store open if you're just going to hire an employee that just shoved a valuable loyal customer out of their store after being FALSELY accused of stealing something I've never touched. Are you just gonna accuse another person of stealing something just because you're lazy and dont feel like watching them or cashing them out?Or just because you want to discriminate the next person cause you feel like it?

Good day my name is Davita Shaw, I went into the store located on 13319 S.Brainard in Chicago around 11:15 -11:30am. It's Mother's day weekend trying to decide if I wanted to purchase flowers along w/the card I had in my hand.I went in line and it was a lady in front of me purchasing a lot of merchandise so while standing in line I notice a box sitting on the clearance rack w/ 4 containers showing on the box a few foot from the line. It wasn't no one in line yet that I notice, so I walked over to the box and notice it was 3 in the box instead of 4. As I walked back into the line it was 2 men walking up but by that time I'm back in line. The cashier saw me standing there and took the man that was behind me so I politely told the cashier that I was the next customer she stated (You've been stepping in and out of the line since you've been here). So now I'm noticing she's very irritated, so when she rung up my items she asked me with a very unprofessional attitude did I need a bag, by that time I'm irritated so I responded (do it look like I need a bag). I hand her my$20 she snatched the $ out of my hands, and I snatched my $ back and stated you didn't have to do that. So both the cashier and me went back and forth with rage.The manager didn't even ask what's happening, I simply told the manager that it was very wrong/impressional for her staff member to snatch $ out of my hand. The manager didn't even want to hear nothing I was saying a called the police on me and took my license plate#. I was so upset I throw the candy and Mother's day card down in the counter and walked out. I didn't hit nor threaten anyone all I wanted to do is purchase my items and leave. I tried to call corporate for a whole week and couldn't get through the line due to high calls. I don't know if charges was done on me or not but my whole Mother's day weekend was very upsetting from this incident. My # is [protected]) if I can get a response about that matter I really would appreciate it, something should be done about this thank you

When I went to your new location (store# 11852) the clerk who greeted me and my family pretended to be special ed with a speech impediment. I don't understand how you can stand for this in your company. You put a store in one of the poorest community's in the city with the worst education statistics and hire people to mock the handicapped. It was a disgusting display of customer service.

Purchased a net 10 prepaid wireless card today at 8:26, looked into family dollars return policy on their corporate website in the frequently asked questions response was yes as long as the card hasn't been used with the receipt. So I went into the store and the manager said I couldn't get my money back the receipt says all prepaid financial and gift cards if prepaid means wireless prepaid the receipt should say prepaid wireless. And I the frequently asked questions section that yes response should corrected or removed.

One of your employees at family dollar #07053 called my son unsanitary just because he was holding a cup that I wasn't going to buy. He got a really bad attitude with me because of that and said that next time I had to buy the cup. He is nobody to tell me what to buy and what not to buy I only went in there for detergent and after he scan the things he didn't even wanted me to put in my number for coupons that I had. But the main problem is I don't appreciate him calling 2 year old and unsanitary child .

Store only had one registered with a line of more than 10 people. When ask to open another register by other customers on line he had a attitude. When I reach up next on line when it came time for him to give me my changed that consists of paper and coin money he put it in my hand very nasty while I'm trying to grip my money he trying to place my receipt in my hand at the same I respond by Sing to him that it wasn't nice the way he put my money in my hand He then proceeded to tell me what I have to do Biw down to you! That was very rude and unprofessional that is not the way to treat customer that's supporting the busines if nobody comes in this to Spend their money then he will not have a job. I'm very Upset and embarrassed. Also I was giving a little white trash bag to put my brought items Which I was traveling far I think family dollar can do better than that

I went to the family dollar store on Monday 5/14/18 to the store on Pershing and Montana around 7:15 p.m I have been going to this store since it opened. I purchased several items and when I went to my truck one of the Noss drinks was leaking. I went back into the store and the lady that previously had taken care of me was doing something else, she was nice. The lady that took care of me this time was not she looked at me like I had done something wrong. I just wanted to exchange my product for a new one. I asked her for this and she said let me clean this up, I said I just want to get my product. When she came back she handed it to me with no apology. I remember when this lady first started working at this store she was nice not rude. The first lady that took care of me had tatoo's on her arms, it was the other lady. I tried to contact the store yesterday and today and nobody answers, when you get the voicemail it says not able to leave a message, what kind of store is this? I do not want anything just for this to be brought to this employees attention I would appreciate a follow up email responding to my request.

On May 8 2018 I went to Family Dollar store at Jonesboro LA. I had purchased a Wahl All In One Trimmer at the West Monroe LA store on Cypress St. April 15 2018. I purchased this trimmer for my mother (Mother's Day). I opened trimmer to make sure it was charged. Trimmer would not work. I gave manager (Betsy) my ticket. She said she couldn't do anything for me. I told her trimmer did not work even after charging it. She repeated several times it had been used which it had not. I told her if she couldn't do anything for me I would be getting in touch with Family Dollar store. She said she would work out something but she didn't like my attitude. I told her I didn't like hers. I asked her if there was another trimmer in store. She said I didn't ask for exchange. I got another trimmer. There was no reason for her to act towards me the way she. I have worked with public and was always told do not argue with customers. I have shopped at Family Dollar for years and never had a problem until this. Thank you.

I shop FD daily. Most days 30/ plus min in the store... I spend countless money there, even though I have other options... I'm 43 years old with health problem... Shopping in the summer time at the local store is almost impossible for me bc of the heat... Its suffocating hot in your stores ... people are complaining ... its not something some of us can deal with ... we will have to shop elsewhere... And tbh its a very sad thing to see your employees suffering all day long . 80 degrees in a store is hott and not A fair employee act ... if they could or chose to work in that environment don't you think they would chose a job yo make more money. Sad on an employer part ...

I was looking for the cat food when one of the managers was talking about a customer and then about a fellow employee, It was very foul language so i had asked my boyfriend to come in and help me look for the cat food, when he went into the store i overheard one employer talking about me and my boyfriend. He works there and had said nothing the entire time, so i asked the store manager who was very rude and nasty about the comments that were being made and she threatened my boyfriend his job and calling the cops when all i simply asked was for them to stop making rude comments to customers and their fellow coworkers

As me and my wife enter the store at 9:45 pm on sunday night may 13 a employee saw us enter and said all [censored] i explained that we only needed a couple of things and with a nasty approach said i hope you are using a card because the register is close so we left without are stuff i hope this is not how you r going to start treating customer after all

I have grown quite tired of going to the store that is supposed to close at 10p only to find out they closed at 9:45. When asked why this happens so often the cashier says if the manager doesn't like them leaving early he should stay and close himself. They say all employees close The store at 9:45 so they don't have to stay longer if people show up late. Very unprofessional!

I had an unsafe, unjustified rude encounter with one of your truck drivers while we were both moving down the road.

On Thursday, May 10th, I was driving south on US 61 between Dewitt and Eldridge, Iowa. I had my cruise control set for the speed limit, 65 mph. I noted your red truck cab in my rear mirror for a few miles. Another Volvo truck behind yours passed both of us (I noted this because they were identical semi's except for color). After the blue semi passed me, your truck also decided to pass me. Because we were both going more or less the speed limit - 65 mph - passing me took a couple minutes. Apparently, your driver found this irritating.

When the Family Dollar cab came even with my car, your driver laid on his horn for 5-10 seconds. I found this jolting but did not change my speed. Then your driver started crossing the center line, taking inches of my lane away from me such that I had to steer toward the shoulder. When your truck trailer cleared my vehicle - barely - he cut in closely in front of me. And then . . . he braked such that I suddenly was about to drive into the back of his trailer!

Again, I was going the speed limit, but even so his behavior was unnecessary at best, and unsafe to be sure. I hope you will find this driver and reprimand him significantly. He should not be on the road or representing your company.

Family Dollar trailer #54111. May 10th at 3PM between Dewitt and Eldridge, Iowa.

Thank you for your attention to my complaint.

I've gone in this Family Dollar twice this week. The employees are always unprofessional and projecting anger towards the customers. The store is cluttered and disorganized. And, the staff doesn't offer assistance to find products. This behavior sheds a negative light on Family Dollar as a whole. The bitter sting of poor customer service lingers and overshadows the convenience of being the closest store in the community!

I must have kicked an empty denture cream box n picked it up n handed it to a worker there and he ups and calls me a muther [censor] telling me to leave n im arguing with him and the manager and a cashier named cookie in which I did leave the store n cookie said she believed me cuz I showed them all clearly I didn't have anything on me. So I waited a week went in bought some cereal and stuff went back in a week later on friday the 14th of may and tried to buy some stuff n the same manager watched me walk in put my bag behind the counter n proceeded to shop. Then the boy who supposedly thru me out came up disrespecting me again taking the stuff outta my hands cussing me again

The Family Dollar store located in Casselberry, FL is notorious for racial profiling against African American people. I had been followed throughout the aisles and monitored closely by a young white man on many occasions. Tempted to blow up and confront him I would try to remain civil and leave peacefully allthough aggravated. The young man would see me come through the entrance, just stare and then rush down the aisle I was in hoping to catch me in the act. After the fifth time this occurred I reported it to their district manager. Thank God this punk no longer works. Now there is a new young white female working there and today while in aisle looking at snack bars the white female raced to the aisle I was in as if she had been scurring the aisles in search of me. One she saw me and I looked back at her she walked away. I swear these people are low grade, ignorant and have no class. I feel Family Dollar coaches and trains their white employees to keep a close eye on the Blacks while they shop and it sickens me. I make more salary then everyone working in this store. Be advised never stole anything in my life, work 60 hours a week and am a devout Christian that attends (church) two days a week so if all these people wanna focus is my dark skin then that makes them fools. They think my skin makes me dishonest or more likely to wanna steal.

I am an elderly handicap white gentleman and I was at family dollar on geyer springs rd I little rock and I eas having trouble with my walker and getting bags the cashier named roni was frustrated cause she didn't have a break and the li e was back I g up she stated I need to get

"my crippled old cracker a[censored]. Moving" I was shocked I left and will not go back to a racist business

I went to ask the employee if they had toothpicks and where I could find them. He told me he's not on the clock, so he can't help and walked off. I think that's very bad customer service and poor attitude, the way he walked off and his face expressions. Even the other employee said what he did was uncalled for. I've worked in customer service retail before and ui shouldn't treat a customer like that.

For the past 2 months there have been incorrect pricing signs on the children's underwear. This store happens to be close to my twin toddlers daycare and I come here on my way to work to buy underwear due to potty training accidents at school. It's easier to buy new packs and leave them at the school. The sign on the underwear display clearly states the price of $5.75, however when I got to the register, the price was $7.75. True customer service is honoring the price that is displayed. The worker simply told me, "Well we are in the process of re-doing all the signs in the store." This is NOT a true statement. The display of $5.75 has been there for 2 months with the incorrect pricing. Please correct this matter or show the correct pricing!