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CB Fashion and Style Fashion Nova order not received/no tracking information after nearly 3 weeks on $500 order
Fashion Nova

Fashion Nova review: order not received/no tracking information after nearly 3 weeks on $500 order 125

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Author of the review
8:38 am EDT
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I placed an order on the 8th of September for $525 dollars and paid $25 for expedited shipping which the site says is 2-4days. 2 days later I received a shipment number. I have not been able to get any tracking information with the tracking number provided and I have sent multiple emails and direct messages on Twitter to the customer care team with no assistance. I get the same automated response from each consultant saying that they are having delays and that deliveries may take up to 30days due to local customs for international orders but I cannot even follow up with my local post office because all I have is a shipment number from Fashion Nova that does not bring up any information. They eventually sent me a $25 gift card for the shipping but I have not received any further responses as to where my order is nor any responses to my request for a cash refund! I am extremely frustrated as this is a lot of money and I have been taken for a ride!

125 comments
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Mottiee
UA
Sep 01, 2018 9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I took an order on fashionova for over 2 weeks now which was refunded and I haven't still gotten my gift card or money back

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Tori Gordon
US
Sep 02, 2018 2:01 am EDT

I paid for two days shipping and still haven't received my order! I emailed you guys to explain that I need the order in a certain time frame because I'll be leaving the country and Fashion nova do not offer help to customers with extenuating circumstances . worst company ever

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Wanda Matos
US
Sep 02, 2018 4:12 am EDT

I'm very disappointed with fashion nova. I have a while waiting for my order and they just give me excuses to ship it.
I have a trip and I need it.

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Mags0102
US
Sep 02, 2018 7:31 am EDT

I wish I had read these reviews prior to placing my black Friday order. It's not 10 days later and I still have not received an shipping confirmation, but they were so very quick to take my money. Never again will I or anybody I know buy from this company. I will make sure of it.

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Lashelle97
US
Sep 04, 2018 4:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Theirs no reason why only half of my product was shipped. Fast shipping my [censored] by the way. I only got two items out of the four I brought. That's lame...really wanted the dress I ordered for my birthday. Y'all ridiculous for that

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Rahim Turnage-wimbish
US
Sep 04, 2018 9:02 am EDT

My orders say refunded and no money has been sent back . Plus I didn't want to refund it .
1612 princess Ct apt G Monroe mi, 48162

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SeeBee
US
Sep 05, 2018 6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I returned a dress about a month ago and I did not get my store credit. The order #[protected] and I have a tracking # 9405510205369066500437. It was a pink off the shoulder dress. The dress was for a wedding I was going to within that following two weeks. It was to small.

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Renee Zav
US
Sep 05, 2018 1:57 pm EDT

DO NOT PURCHASE! The coat is cheaply made and isn't even olive!

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laurenejordann
US
Sep 06, 2018 2:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

https://youtu.be/tr1M1A1kVqE

I made a video explaining my experience with fashion nova. I love their clothes personally I explain shipping time. Sizes and try them on.

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Qamar Higgins
US
Sep 06, 2018 4:13 am EDT

I purchased 6 pair of jeans back in October. I received 4 pair. I have sent emails and tried to get customer service on the phone to no avail. I want the two jeans I haven't received or refund. My order num is 8391849. I will call the better business bureau if I'm not given any assistance with this issue. My contact num is [protected]. Mrs.Higgins

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alex383
US
Sep 10, 2018 8:18 am EDT

its been 4 days i ordered my dress for this party im attending.and it promised it'd be here in 2-3 days.&im attending the party tomorrow and getting anxiety if my dress is even going to arrive!

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Betheljoy
NG
Sep 10, 2018 10:27 am EDT

Good day I was refunded of all my items worth 489 dollars, oh yes that's a lot of money... it's 10 business days and I'm yet to see a penny in my account... and getting both pissed and scared...

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Liame Knuj
US
Sep 10, 2018 2:00 pm EDT

Somehow this company has been charging our credit card without us knowing it. Stole our credit card number. Beware buying from here! Your credit card is not safe.

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Taisp09
US
Sep 10, 2018 5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received the wrong purchased item. I received a hat Desribed as "second base cap". I was suppose to receive item "grab me by the waist". I also wanted Xs size for my items.

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Grace Burke
US
Sep 10, 2018 8:39 pm EDT

I spent 108.94 with you guys. I tracked my order today and it says ordered and gps shows my address. It's not here with my mail! What is going on?

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MsBee17
US
Sep 11, 2018 12:31 am EDT

I placed an order on Thursday, paid additional fees to receive it in one day. It is Tuesday of the following week and I have yet to receive my purchase. Also, with that purchase it consisted of 2 dresses and on my order number it says it only one dress. This is so messed up, dealing with people's money.

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dahyana de la rosa
US
Sep 11, 2018 3:04 am EDT

I spent 300$$ about 1 week ago and I still haven't received not even an email. My order has not even been shipped. also so unprofessional they never answer their phones or respond to emails. This is how you Lose YOUR COSTUMERS and DONT SUCCEED.

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shawnae
CA
Sep 11, 2018 3:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was suppose to receive my shippment yesterday according to ups and I havent received the company told me to contact you guys to see whats going on

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Jaz954
US
Sep 11, 2018 3:50 am EDT

I ordered items on the 26th of September. I spent over $100.00 so I qualified for the free 2day shipping! It is not the 28th of september and i have yet to recieve an email that my order was even processed! Wth!

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Taj123
US
Sep 11, 2018 4:21 am EDT

I bought a pair of jeans that were very bad quality, not the same as other jeans I have posted from the site before. I also got a “sweater” in a Medium and did not even fit over my chest while it did not look like that on the model, and I am usually always between a size medium and small. I shipped my items back and would like my money back

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Uhohitsjazzy
US
Sep 18, 2018 11:27 am EDT

Why, pay 6 dollars for 2 day shipping and it doesn't work. I ordered over a week ago and I still haven't got my confirmation. I bought specifically for my birthday September 18th, and I haven't received anything. You guys have to do waaay better than this. You are losing customers

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Katiana Robles
US
Sep 18, 2018 2:06 pm EDT

I ordered a dress and purchased the one day shipping for $15.00. The dress came 6 days later. I no longer even wanted the dress. I have been calling your customer service number which doesn't work it's just a giant loop. I also have been sending emails everyday and have not gotten an answer.

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Kay_ma
US
Sep 18, 2018 10:31 pm EDT

I placed and order on September 10 of $86.08 on September 10th and was expecting 2 day shipping. I haven't received a tracking number nor a confirmation email. I am very disappointed and would like to know where is my package! My order numer#7700294 .

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yoko brown
US
Sep 19, 2018 12:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i.placed in order on 9/11witg2 day shipping .I have yet to receive tracking info. My email address is Brownlyoko@gmail.com. I was offered free 48 hour shipping never received anything.It had been 1 week and my order paid and unfulfilled

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Anisasaidi1
LB
Sep 19, 2018 2:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed my order on the 18th of August and haven't received my order yet! I've sent a tons of emails, msgs on instagram, called a thousand times and still no response! I'm traveling in less than a week and I need my order to be delivered! Please help I really need them it's unfair this way how you guys treat your customers! Like seriously

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alena prikhodchenko
US
Sep 19, 2018 7:23 am EDT

I have been ordered two items through one day shipping of business day which I pay extra 15 doller for it to get the item for my trip . And I didn't received it which 4 days past already..

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taalya12
US
Sep 19, 2018 12:09 pm EDT

Scammers and wont answer ! the phone ! i order jeans worth 200$ ! and they dont email me to let me know my order is flagged but wont answer ! wtffff this website needs to get shut down i call and call no answer this website is just full of scammers ! i want my money back this website is sick! they take peoples money and dont care

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Kiki66
US
Sep 19, 2018 12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have made over three orders back in June and July am still waiting in orders. No one answers email and can never get anyone on phone this company is a complete scam I have never in my life had wait to wait a whole two months for in order they send out part of my order and charge me for the items they didn't send out

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NSarai21
US
Sep 20, 2018 5:47 am EDT

I ordered multiple items from fashionova only to get both packages with either the weong size or the wrong item I've reached out to them multiple times and they have yet to amswer or respond to my concern. Very bad business

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Bianca D
US
Sep 20, 2018 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is absolutely ridiculous. I have ordered some stuff from two days ago and I have been waiting for a order number or confirmation number and I still haven't received one. I have tried to contact them on multiple occasions and nothing has happened. No response. Poor customer service

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Chasity Workman Nero
US
Sep 20, 2018 7:47 am EDT

My name is chasity nero I returned a package of items 2-3 weeks ago and I have not gotten any documentation or credit posted to my account.

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Dara21
US
Oct 14, 2018 4:41 pm EDT

I read complaints about persons ordering one or two things and got a refund instead because it was out of stock. However I order 21 ITEMS from FASHION NOVA and all of my money was refunded with no explanation why. You can't possibly say that all those item are out of stock because they aren't and I really need these to attend an event.

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Ikran Farah
CA
Oct 15, 2018 10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I order a package back in 11/28/2016 and still haven't received the package.I tried to call the customer service line numerous times and it's always busy.This is very frustrating and I just want for what I order to be delivered.This is my order number #2883207.

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Kafayat olayinka Danyiwo
US
Oct 15, 2018 12:49 pm EDT

I'm a regular fashion nova customer and I recently placed an order and paid for the 2 days shipping. It's been a whole week! And I still don't have a tracking information which means that my order hasn't been sent out yet. I ordered early than normal because the outfit is needed for an event. I still haven't heard from them.

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Chassity SoChocolate Tillman
US
Oct 15, 2018 1:50 pm EDT

My name is Chassity Tillman I've recently had 2 orders with yall and I still haven't received them. Yall took money out of my account for them and I still haven't received them. I will be contacting a lawyer if I dont hear back from yall or get my shipment. Thanks in advance 😉

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Mikayla 0414
US
Oct 15, 2018 9:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my stuff a month ago almost an I only received half of it an the rest did not came when i ordered it at 1 time this services don't make no since at all I'm gonna needs a refund or something back

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Haleigh Guillory
US
Oct 15, 2018 9:24 pm EDT

I ordered 1 stole the show pump shoe- yellow in a size 8 and never recieved a refund of my money back because it said they were unable to ship the item

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acj819
US
Oct 15, 2018 10:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Order # 7034230
Order placed on 8/10/2017 online
My status says unfulfilled status and it says paid. I spent 75.00 worth of stuff to get the 2 day shipping and I do not have my stuff. My birthday is August 19th, 2017. I need my stuff!

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Kanke Ishaku
US
Oct 16, 2018 5:09 am EDT

Tried to contact them for two weeks now about a flagged order. No replies to my email and no one picks calls because they go straight to VM.

I am unable to contact anyone from the company to confirm the status of my order even after I sent the a selfie with my government issue ID card.

I have had a very disappointing experience.

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Maureen waweru
US
Oct 21, 2018 7:48 am EDT

I ordered my clothes on 06/19/2017 i have yet to receive them, i have called emailed with no luck, i cant even cancel its been a month of these, should i expect my shipment or not? My name is Maureen waweru my email is Mwaweru.waweru82@gmail.com. if you cant ship my order refund my money.

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  1. Fashion Nova Contacts

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    437 S Broadway, Los Angeles, California, 90013-1102, United States
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