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I placed an order on the 8th of September for $525 dollars and paid $25 for expedited shipping which the site says is 2-4days. 2 days later I received a shipment number. I have not been able to get any tracking information with the tracking number provided and I have sent multiple emails and direct messages on Twitter to the customer care team with no assistance. I get the same automated response from each consultant saying that they are having delays and that deliveries may take up to 30days due to local customs for international orders but I cannot even follow up with my local post office because all I have is a shipment number from Fashion Nova that does not bring up any information. They eventually sent me a $25 gift card for the shipping but I have not received any further responses as to where my order is nor any responses to my request for a cash refund! I am extremely frustrated as this is a lot of money and I have been taken for a ride!
I received the order from them with about 12 items in the 12 items they sent me the wrong para jeans and the rest I wanna say five items did it fit so I returned them mailed them back to them it's been about four weeks and every time I email them they tell me they don't have my order when I sent it in and I have a tracking number
I placed an order 10/19/2018 5:00am EST and it has yet to be fulfilled
placed my order in October and we are now in mid november and I have not recieved my order at all
I like how now they're having a huge sale now that their distribution center is set yet I still haven't received my order or an email with a tracking number, great fashion nova just great 🙄
I made an order November 24th and I have never received my calling it is now January 1st 2023 I don't have a refund or a store credit.