FlightHub
Reviews and Complaints

I have been trying for 5 months to rebook a flight for my mother and myself that was cancelled last August due to Covid through flighthub. I have spoken to every person there at least once. To start with, every flight that I try to get us on gets a refusal for one of us with no reason why. It doesn't make any sense to me. We were on the same flight to start with so why can only one of us get onto a new flight. I have been on the phone with them for 4 hours at a time with no resolution. I asked to get a refund because I can rebook directly through westjet for $450 less but they say I can't get a refund, only a travel credit. To make matters worse, I have to pay them an additional $240 if it actually gets booked. We both had a $1005 credit and the flights are a maximum of $800 through westjet. This doesn't make any
sense to me. They are blaming westjet and I have spoken to Westjet and this has nothing to do with them. They are not charging any extra for the new ticket so flighthub is lying about it. I need help.

I booked ticket on flighthub for my backhome trip.

Flight dated: Thu 24 Dec, 2020 - Mon 18 Jan, 2021
Flighthub Reference Number: [protected]

I seen double payments on my credit card from aircanada.
First I talked to aircanada, they said flighthub requested two tickets by mistake. They told me, aircanada can make refund to flighthub only.

So I filled refund eform on Nov 11, 2020 but never received response from flighthub. Even I sent few emails to their customer care
[protected]@flighthub.com
[protected]@flighthub.com
but never received response.

I have all proof for double payments

My husband and I booked tickets with FlightHub for Air Canada flight from Vancouver to Delhi on January 19, 2020 (booking reference number - [protected]). We had to make travel plans because of a family emergency. We had to cancel that flight and reschedule it for January 22, 2020, for which we were charged handling fees. FlightHub would not give refund but only travel credit which we could not use it from our end to book another flight. We had to call them to book another flight for which we were charged $55.01 per passenger and we were asked to wait for confirmation. After waiting for hours for nothing we called back to follow up when they ask for proof that we paid $110.02 for 2 passengers as there was some error on their part. We were assured we will be contacted by the ticketing team within 24 hours. We did not receive any calls till January 21, 2020. Meanwhile, we tried contacting them 10 times just for confirmation all we were asked to do is wait. On Thursday morning i.e. Jan 21, 2020 when we called again we were informed that the reservation has expired and we were charged $430 more per person. In desperate needs we even paid that still waiting for confirmation. Every time we called them we requested to speak to a supervisor or ticketing agent they would not transfer. We are still on call with agent waiting for confirmation and also for supervisor for like 3 hours no one is available for help. Is there anyone who could help us out here?

I have a travel credit due to a canceled flight due to covid, I have to use the credit by Jan 31st 2021, every time I call they say I can't book it as prices are not available, and they won't extend my ticket date they just blame the airline, I feel like they are just taking my money

I booked the ticket for my wife and son for december 17 2020 with flight hub (booking id [protected])from mumbai to saskatoon for $2415.20 one way fare, due to unforseen circumstances i have to cancel the ticket, i got the travel credit then on december last week i spoke to flight hub agent Joan for dates exchange for january 25 2021, she told me it would be extra $265.00 for both tickets so i agreed to her and told her to book the ticket for me, but they didnt book the ticket on that time for me and then i called them again and now they are telling me to pay extra $820.00 for that date, i am not paying that money, i told them please refund my money, i was informed air canada not doing refund.

From december last week i am talking to flight hub to get the tickets done for my wife and son, but till todays date Jan 13 no reply and no tickets.

Please help me on the above matter either issue me the ticket or get my money back.

Due to COVID-19 I have had to cancel 2 bookings from last June 2020. I was given Travel Vouchers for these flights that expire on March 7, 2010, and April 14, 2021. Canada is in a lockdown for no travel outside the country unless necessary. I would like the Expiry dates to be extended until we can travel again. The Booking numbers are [protected] and177-499-792

I am following up on Flight ticket refunds of $6, 111.71 for Flighthub Booking Number 169-166-411. This matter is yet to be resolved. someone from flighthub legal team contacted me in May 2020 regarding this matter and advised that this matter will be resolved once she processed the handling charges. The handling charges was taken from a different account which I provided during the phone conversation as my card on file wasn't working. She advised that the refunds of $6, 111.71 will be credited to my account within 5 business day. I have called Flighthub severally and they keep telling me that the funds have been processed from their end and yet, funds is not in my account. I called in July 2020 and was advised that someone will be calling me back in the next 48 hours, no phone call from anyone. This issues has been over 8 months, and nothing has been done. 2 months ago, I spoke to someone from Flighthub who asked me to attach my bank statement to show that the funds is not in my account and was told that once this is confirmed that the funds will be process to my account within 2 business day. It has been over 1 month since I attached my bank statement, no one has contacted me for the refunds. Please someone should investigate this matter it is getting out of control.

Looking forward to your response

Regards,

Eghosa Ejegi (Flighthub Booking Number 169-166-411)

We have a pending refund request (Booking Number: 168-879-101) with FlightHub since August 28, 2020. They stated it will take around 6-8 weeks to process. Today is November 20 and up to now no refunds had been received yet. I had emailed numerous times their help center but all they say is it's still in process and they are waiting on the airline on it. I had tried calling through phone and that was the most unbelievable wait time. I waited for an hour and then the line got cut afterwards. IF you contact the airlines directly they would ask you call FlightHub instead. There seems to be no resolution to this. Very bad customer service. Please help me get a refund... Ferdie C.

The customer service for flight hub is nonexistent. There is no way to talk to someone on the phone who can help you or even email someone directly. I will never use flight hub again in my life. We used it for a bachelorette party that was supposed to happen this year but was cancelled. So that is 15 people who will never use it ever, and everyone that we know.

Never have I experienced this level of horrible customer service.

I spoke to someone named Esra on Sept/16/2020 and she told me I would get a refund, but instead I got a travel credit.

I then called and spoke to someone named Ahmed who works in sales for new bookings. They can't really help with old bookings but he told he would look at it. Since there is no way to talk to anyone unless you click to make a new booking, I did and this was the person I got in touch with - Ahmed. He asked me for the booking id # and told me he would pull it up and told me to wait 2-3 minutes on hold. He left me on hold. I waited and waited, I was doing other things so I waited for 45 mins. I then decided to take my house phone (I was using my cell phone before) and I called the same number and clicked the same prompts to reach the sales department to see if he would answer. Guess what - Ahmed answered. SO while my cell phone was still placed on hold with him, the same guy Ahmed answered when I called from my house phone. I flipped out on him and he realized it was me and started making so many excuses and trying to apologize. I was pissed and he could tell. I asked him right away to talk to his manager. I didn't even let him put me on hold this time, so he said he is putting me on mute and then told his boss something quickly.

The boss is now on the line, and his name is Mohammed, he introduces himself as Ahmed's supervisor. The conversation with Mohammed made no sense at all. He was speaking so fast and not even proper with English. He was talking over me and then rambling so fast, I honestly wish I had a recording of him. He starts making excuses as well, and says a bunch of different contradicting things. He tried to tell me that there are many people with the name of Ahmed that work there and this Ahmed is not the same one I was speaking to before (how would he know that?). Anyways, that was a lie because Ahmed himself acknowledged that he was the same person who spoke to me before, and of course I also recognized his voice and accent. Mohammed tries to tell me that Ahmed transferred me to customer service and that's what I was on hold for, I believe that is also lie. Ahmed didn't get back on the line and say "I am connecting you to customer service", so I know he just left me on hold. He said "hold 2-3 minutes while I pull this up" and then left it at that.

In the end, Mohammed has nothing to say because he sucks at his job. Very unprofessional, and just useless. Now, Mohammed says he will transfer me to customer service, and it goes back to the beginning of the prompts when you call flight hub, when you hear "bienvenue flight hub ..." and that leads to speaking to no one. There are no humans for their customer service, so I end up hanging up on my home phone. I still had my cellphone "hold" that Ahmed put me on going. I left it for as long as I could into the night, and I have a screenshot, the hold that [censored] put me on was over 3 hours. (3 hrs and 10 mins to be exact). After all that, my phone says "call failed". I knew I wasn't going to be able to speak to anyone, but that is what I went through that night. Never booking with them in my life. Looked up stories about what others have to say as well, and that reinforces my decision to never support this scamming company.

also the 647 phone # - is for flight hub.

I have attached a photo from my hold that Ahmed placed me on.

My parents 80 years old had a flight departed from Toronto on June 15 and due to current situation of covit, all flights were automatically canceled. I received on July that airline (Alitalia) approved the refund, and till today no refund is made. Please refund urgently my account and confirm. Booking number [protected]. E tickets 055 [protected] and 055 [protected]. Thank you

Due to Covid 19 We had to cancel our flights to Hawaii in August. We had booking for the 5 of us to go to a wedding. We called flight Hub and they said our Cancellation Protection only covers for 24 hours of booking which now it was passed that date. They advised we wont be able to get a refund but we can get travel credit to use for future trip. They charged us over 150 dollars just to give us our own money back as a credit ! Today, I wanted to see how much it would be to book to go to Mexico but just me and my husband. The other three parties would still like to go to Hawaii June 2021. I called flight hub and they told me I am not ALLOWED to go to Mexicoooo! and I am not allowed to separate my credit into two separate booking! I just WHY NOT ?!?!? a Credit is a credit is a credit . they have so many hidden restrictions and have Zero Will to help their clients ! Who runs this company? they are certainly not about the happiness of their clients. They don't care if you return back to them . they just steal your money and drink a cool glass of water after it .
They said because this flight was booked to Hawaii and it only covers flights to USA. There is no mention of that on the restrictions. Also why does it matter where I go with my OWNNN MONEY and my OWNNNNN CREDIT !? IT was COVIDDDD ! give me a break ! Life is already hard but these guys are relentless ! They have over 3 thousands dollars of our money! This company is such a Fraud! All they do is give you obstaclesss... one after another so you practically just abandoned your hard earned money! NOT THIS TIME FLIGHT HUB !

Recently Flight Hub travel Agency at the time of refund our money because of cancelled our travel tickets by Airline cause of Covid-19, two times tried to abuse us by withdrawing money from our account without consent also they didn't want to refund or when requested to issue new tickets reduced almost %40 of our refund.

Flight Hub, it's not a trustable company and tried always as a cheapest advertise to abuse peoples
Documents are attached, self-explanation

Please do not hesitate to contact me if you require further information

*********** Kindly confirm upon receipt. *********

Respectfully yours,
Edward darban

I put this complain here because FlightHub stopped to respond emails and not able to resolve problem over the phone (reps are not able to do anything)

I did the cancellation of the trip to Calgary and back in August 26, 2020 because of the departure date changes. The cancellation was done over the phone, almost two weeks ahead and the proof of the cancellation that day was the transaction at my credit card for flighthub admin fee.
The Flight company, Air Transat, confirmed my eligibility for the credit when I talked to them. Also online information on eligibility is available
After many additional calls to FlightHub and talks to the reps I was charged again for unknown reasons and my account on Flighthub website showed me the status of cancellation as processed.
I was insured there that any changes in the cancellation status would be emailed to me.
After almost two months and no information from your company I checked the account again and found no status of cancellation.

Being outraged now with their dishonest business especially at the difficult time of Covid19 I sent them this email to customer service which was returned as the box did not exist anymore.
Phone calls are not responded

Looks [censored] the Company is not going to return money or give credit.

I booked a flight for July 10, 2020 from Toronto to Barcelona and Lisbon to Toronto; due to COVID-19 this flights were cancelled. I have my credits and now I am trying to use my credits to rebook my flights and It has been impossible with flighthub.

I having calling since September 15, everytime that I called I have to wait aroun to hours and they dont give me any solution. They only answer is that I have to try to keep calling to see when they have a fair available to be able to use my credits. It is very frustrated because as a costumber I have all my rights to use my crdits anytime for my booking.

I have a friend that deal with expedia instead of flighthub and she received a solution in the same day that she called and not issues.

Hi this is the first time I am complaining about something on any internet forum. I am having my worst experience ever with flighthub.
I booked flights through flight hub for my entire family through flighthub website. We travelled in February to my back home country from Canada. We were going back in may but due to covid pandemic our flight did not go. We had to stay here and we were waiting for flights to be regular.
Now when flights are going and we are trying to go back, its been two weeks I am trying to book my flight. If luckily my call get through the agent I will speak to will listen to me and tell me that he/she have documented all the information on the file and now the call will be transferred to the supervisor for booking and I Wait on the call about an hour and call drops itself. Its been keep going and going. I don't know what to do I feel stuck here. I tried to call the airline directly but they tell me to contact the agency who booked flights. I wanted to go back so that I could have look for work as I found out that I have lost my job and now I am going through all this. I hope my voice will be heard. Its been exhausting and painful expereicne.

Flight hub is the worst place of any travel company to book tickets with. If something happens you cannot contact anyone and nobody will give you a answer. Our flight to argentina was cancelled by the airline but flight hub refused to give a refund even win argentina aeolis could not fly because argentina closed because of virus. If something happens kiss your money goodbye. Deal with any other travel.
Mel owens faye owens

Last January we booked two tickets from Toronto to Sydney, Australia on Air Canada through Flight Hub.

On 21 March we cancelled the reservations because of Covid-19 and received a one-year travel credit for $3, 324.12., which expires 17 January 2021.

Since Air Canada is not flying this route and we see no prospect of it resuming this service before the expiration date and we see no prospect of being able to visit Australia by that date, we are seeking a cash refund for these tickets.

Air Canada says we should deal with the ticket agency through which we bought the tickets -- in this case Flight Hub. Unfortunately, since we no longer have an active reservation, the Flight Hub website does not let us make contact with anyone.

Itinerary #167-764-441 This was a flight with departure to Athens scheduled for 4/5/2020. Due to COVID-19, the airline (SAS) cancelled a connecting flight in the itinerary which made the sale eligible for a full refund. I contacted Flighthub in 3/2020 and set up a refund request with a travel agent. I was told that the request was submitted and they would wait on a refund waiver code of some sort from SAS in order to process my refund. I have called multiple times to follow up on this refund and keep getting the runaround. They're still waiting on SAS to process the refund. When I call SAS they tell me to contact flighthub and that they don't see all the said requests that I have been told were submitted by flighthub. I am owed a refund of $1415.04 and I want it now! Stop using COVID-19 as an excuse still. This has to be illegal. I need flighthub to follow up with this refund request with SAS and give me my money ASAP! I can't get through to anyone when I call to discuss the matter. I just called and got transferred to justfly customer service. They'll accept calls for new bookings but will not allow people to call regarding existing bookings. It's ridiculous! I want my money back now!

We were to fly to Italy on July 10, 2020, but Italy had restricted flights due to Covid-19, so we Couldn't go. I have been dealing with FH for weeks and weeks. Extremely difficult and stressful. I finally gave up and asked for a refund. I was able to get partial refunds from 2 airlines, but not Flight Hub. Only a flight credit. They kept refusing even though I couldn't had gone to Italy anyway, due to restrictions. I just relented and tried to use my "credit" but find there are all kinds of Flighthub restrictions when trying to book. These restrictions are impossible so I asked for a refund and again was told no as the tickets were "non-refundable". Then why was I given refunds from 2 of the airlines? They used all kinds of tactics to discourage calls or make them impossible, including asking getting through to them impossible or keeping me on hold for over 1 hr. I am so stressed and upset. I want my $3, 000 back!