FlightHub
Reviews and Complaints

I booked a flight on FlightHub for a trip from London to Montreal. I realized that I wouldn't be able to make the flight and I called back to cancel the flight. When I called back I told by customer service representative that it would cost $75 per ticket to cancel the flight but that I would transfer the flight for free within 24 hours. So a few hours later I called back with the flight I wanted to transfer to and was told by a different representative that it would cost me $150 per flight to transfer. THEN I was transferred to another representative that said had I cancelled within 4 hours it would have been free to cancel! So I told her that I had called back only half an hour after the original booking and was told it would be $75 a ticket to cancel. She responded "oh yes there is a charge, I gave you wrong information". SO THE REPRESENTATIVE OPENLY ADMITTED THAT THEY GIVE FALSE INFORMATION! Then I asked to speak with a manger and she said that the manger refused to speak with me until she went over the policy with me online! I said there is no need to do that, you openly admitted you FALSIFIED information! So once I finally spoke with a manager he said that he could cancel my flight for $50 each EVEN AFTER HE ADMITTED THAT I WAS GIVEN FALSE INFORMATION! All in all it took four hours to resolve this issue and I will never use FlightHub again and I will be telling everyone I know not to use it. Giving false information just to get extra money out of people is unacceptable!

I have been trying to book a flight through Flight Hub for the past week. Each time I submit my information I get a message that says "this flight is unavailable; your card has not been charged". Keep in mind that the following day these same flights are on the website at the same price. I even called in to book through an agent and he couldn't do it. So this continued for literally a week. Last night I decided to try again, this time with a flight that's a bit more expensive (I'm desperate). I get the same message "this flight is unavailable; your card has not been charge". The next morning while going through my emails I got an email confirmation saying my flight is booked. Keep in mind that I already went to a different website and booked a more expensive flight. Now Flight Hub is telling me I can't cancel because the flight is already confirmed. I should have checked my email immediately. Why would I check for a confirmation if I was told the flight is unavailable? I've been searching for a week! If this flight is unavailable, I move on to get one ASAP! This is a busy and expensive season.

I paid $500 for the ticket and two days later price was reduced to $250. I contacted Flighthub customer service and asked them to refund the price difference but they said they were not able to do that because that was against their rules. Then I decided that I will cancel my ticket and buy it again for $250. When I asked them to cancel my ticket they asked me to pay the cancellation fee which was way too expensive! I guess they knew what I was trying to do and did not want me to get a cheaper ticket. Ridiculous!

I booked two tickets with Flight Hub...I found out just a few days before my trip that they actually cancelled one of my tickets, without notifying me. They are supposed to contact you if your reservations doesn't go through or if anything changes...this is their policy apparently. But no notification for me. When I called I spoke with an agent and then a supervisor who said they are looking at my booking and it was not processed and cancelled by Delta. I told them they need to contact Delta and straighten this out. After waiting an hour on hold I was told by the supervisor there was nothing they could do and I would need to purchase another ticket for almost twice the cost I had paid. I'm supposed to be travelling with someone so I was forced to take this overpriced ticket to travel with my companion. There was a discrepancy in the flight price too...the first agent quoted me one price and then the supervisor quoted me a higher price which I was forced to take. After reluctantly booking this I then spoke to Delta who looked at their information and said they never touched my reservation, from what they saw, Flight Hub cancelled my reservation. So Flight Hub lied to me about not being responsible for the cancellation, They lied to me when they were supposed to contact Delta for me---the new ticket was through their site so my money funnels back to them. They lied to me about what the new ticket price would be. I would have booked through another site or directly through Delta if I would have known...I feel this is fraudulent behaviour. I called back, spoke to another agent and supervisor who said they could do nothing for me. They gave no explanations for why they suddenly cancelled my flight, took no responsibility, lied, and never ever contacted me. This is disgusting behaviour and this company needs to be shut down. There are a ton of complaints against them on different sites, and tons of complaints through the Better Business Bureau. From what I've read, airlines are aware of the bad reputation this company has. In order to save the airlines a headache, they shoud refuse to have this company deal with them. I want this company to own up to what they did to me, admit their mistake, and compensate me the difference in prices that I paid. I want $297 compensation.

Booked two tickets with Flighthub travel agency and later contacted them and asked them to cancel one ticket. So they cancelled one ticket and I got the money back.
On the departure date when I arrived at the airport I found out that Flighthub cancelled the wrong ticket! I was suppose to travel with my sister and they cancelled my ticket instead of her!
I wasn't allowed to access the plane! What a joke! Contacted Flighthub and demanded my money back but they said that it was already too late to cancel my flight. How unprofessional.

Flighthub nightmare!
I would recommend never to book with
Flighthub. Only if I had done my research on them earlier on, I would have never booked with them.

So the story goes... My grandfather had suddenly passed away so me and my family abruptly bought a quick plane ticket to travel overseas the next day only to find out several hours later that we might have to cancel our flight cause my 2 year old started a light fever.

Since my son's fever didn't seem serious at that point, we waited and see on my son's condition and decided after 10 hours since we booked our flight to call flighthub and figure out the damaged that would be caused due to the cancellation of our flight.

Well, flighthub claimed that they've communicated with the airline company (I was even put on hold for a few minutes for this...) and that there will be no airline penalty and I was given the total amount of penalty charges that would occur upon my flight cancellation.

We found out after a month later that there was an airline penalty charged by flighthub (I talked to the airline company in person and they said it is not themselves that decide the penalty but it is flighthub) that made the total amount of our penalty 2 times more than the amount I was told that would be charged on us.

Called flighthub, obviously they're claiming that they would have never said such things and that I misunderstood them and that the airline will not allow them to excuse the penalty... Etc and they were sooooooo rude. So I hightened my voice asking them that I dont appreciate the mannerism they're approaching me with this issue and then just suddenly, flight hub started to say, "stop swearing, stop calling me names, I dont appreciate that kind of language" lol

I was actually in shock! I did not swear nor called the person names and just out of the blue this came up in our conversation and then they hung up on me.

It was very disappointing because I have waited over 2 hours on the phone to talke to a supervisor and this was what had happened.

I will definitely never book with flighthub again. And I hope no one else has to go through something horrible like this again...

On Aug.02, 2016 the cost of 2 return tickets from Toronto to Delhi for departure on Jan.03, 2017 and return on Mar.04.2017, shown throughout booking was $1703.00; but I was surprised to see the amount on my invoice to be$2216.00 The Ref # was [protected].I received the e-tickets. Being stunned I immediately called and cancelled the tickets.Thank God I had purchased the lowest price guarantee for $39.99 and this amount became my loss in addition to the harassment suffered.
It is a case of clear cheating.

On June 29th, 2016, I purchased two new tickets and canceled the one bought a few minutes ago, feeling comfortable with their flight cancellation policy, based on a monthly insurance program of 5.95. The agent promised a refund with 2 - 10 days. After many calls, the agent informed me that the ticket had been refunded on the fourteenth. My Bank said that there had been no refund. As of this date, July 18th, Flighthub has not refunded, and the agent asked me to send my bank statements to their billing department for investigation purposes. I will soon be travelling and need my funds. Please help.

They have been charging my credit card for months in spite of me cancelling an Elite membership I never even signed up for! Stay away from FlightHub. Their service levels, organization and website are absolutely awful and I will never use this company again.

Their website only directs you to call centre representatives for booking a flight. No options for memberships, etc. So I called these people given I had no other contact options available. But then they kept telling me "unless you have a booking number, I cannot help you." WHAT ELSE AM I SUPPOSED TO DO?! I HAVEN'T BOOKED A FLIGHT!

This company is entirely useless in every sense of the word. Based on the reviews I keep reading on them, the informed consumer should stay VERY FAR AWAY.

Flighthub refund - why so long - when can i get my money back?

I cancelled my ticket on april 24, 2016 for airline ticket through flighthub.com (Reference# [protected]). It has been over 2 months and i did not yet receive my refund which flighthub promised within 4 to 6 weeks.

I have called flighthub customer service several times since and they kept telling me it is coming. The last called june 3rd and brada, customer service agent, told me that the latest i would receive my refund is june 20. Again i did not receive any refund on that date.

I called them [protected]) today july 8, 2016 to remind them of my refund. However, they put me in recording for two long hours 'your estimate wait time is more than 15 minutes .. There more than 10 quote ahead of you" i am not sure what do with it after 2 hours and drop the call.

There is another problem with this booking, flighthub do not have any email contact so we can reach them at all.

Best regard,
Gia nguyen
G42.[protected]@gmail.com

I contacted FlightHub to cancel my booking due to health issues.
When I contacted the company they said that they can't cancel and that I have to contact the airlines directly.
When I called the airlines they said that I need to get back to FlightHub.
These guys gave me a run around but in the end they finally agreed and said that I have to pay extra $200 for the cancellation service! It was even more than the total price of my ticket!
Horrible and totally unprofessional company! Will never deal with them again!

Checked carefully before booking flight, no small print, nothing to suggest my credit card would be charged an unauthorized fee of $60. Tried calling number, but was taken through a voicemail jungle. Judging by the negative feedback online with FlightHub, I can see now I have been duked. Will try to contact my Credit Card company and request this unauthorized fee to be removed.

A simple error was made in booking a flight. I selected a cost-effective flight from Myrtle Beach to Toronto. The email confirmation I received did NOT match what I selected, and I'm booked on a flight that involves an overnight stay in the Charlotte airport. Not only is the itinerary incredibly inconvenient, it's more expensive than the option I selected. I have called them numerous times and received rude and unsympathetic customer service. All I want is to rebook on the flight that actually makes (FlightHub can still have my money, begrudgingly, FlightHub) but the rebooking fee greatly exceeds the price I paid for the flight in the first place.

I have been a loyal user of FlightHub over the years, but unless someone rectifies this, never again.

I recently purchased 2 tickets. Toronto to the UK. I have 2 different visas and noticed I used the incorrect Visa to purchase the flight. I wanted the purchase to go on my Visa that has travel insurance. I called Flight Hub to make the adjustment. To charge my 1 Visa and then refund the other.
The rep told me that Flight Hub is not able to give any refunds. It is impossible. They're systems will not allow it. I asked to speak with the supervisor. She said that I would be told the same thing, they cannot give a refund. I told her that is a lie since if I was cancelling my flight they would issue me a refund. So why cannot they give this courtesy of adjusting the payment method? The rep became angry with me, raised her voice and said she would not help me. I insisted to speak with a supervisor and was put on hold for 20minutes. No one came to the call.

I booked a ticket through the FlightHub website; The ticket was $403 including tax before my transaction; then after the transaction, they charged me $535. I was so shocked and called the agent and explained to her what happened.
The supervisor told me to read through carefully; and she told me like I made a mistake and that caused me to pay $535 instead of $403.

She did not even say "SORRY" once during the conversation and totally blamed me that I made a mistake I did not even make! She also was speaking with a loud voice. I could not deal with her anymore. At that time, I was with my friend as well, and he saw what I saw, too.

It was clearly stated that the ticket was $403 including tax everywhere on the website.

I asked her to give my money back; then, she told me that I can't get my money back unless I pay the penalty which was about $100. I was so shocked again and unsatisfied with their services.

The company should stop this kind of fraud, and the company should clearly state the real cost they will charge in CAD at the end (if the customer is buying a flight in Canada); The font size should be big and the price should be written in a black or blue colour so that everyone can clearly see how much they are expected to pay at the end!

The company is showing like they are selling the tickets cheaper than any other companies (i.e., up to 80% sales). This is UNTRUE and the company should stop false advertising too!

They also need to refund the money if the customer felt that something is unfair and not right.

After 1 hour, I found that the company fixed the price. It was their mistake and the supervisor just blamed me for the mistake I did not even make; maybe she thought I was a foolish.

I do not want to speak with them anymore .

Totally unprofessional company! I wanted to book a flight so I called FlightHub and wanted to book via phone. The rep did not understand what he was doing, he just said that for some reason he could not book a flight for me, that something was wrong with their system. He asked me to call later. When I called again several days later prices already increased! What kind of rep is that who does not know how to book a flight! Used FlightHub many times in the past and never ever was disappointed with this company until now.

Complaint against FLIGHT HUB. Booking Reference #[protected]

On May 13, 2016 around 10PM(MT). Me and my friend was trying to book a reservation with Flight Hub for my family’s trip from Manila to Edmonton/May 27 to August 3 (2 passengers). We were trying to avail the flight fare that was posted in their website amounting to $3564.xx (Round trip for 2 Passengers).
Booking Agent JM was dealing with us with the booking. For some reason, he said he was unable to book our preferred itinerary due to seat availability and he will try to find another itinerary for us. We advised him that our credit card limit is only $3620 and if he can find us an itinerary within that price range. After putting us on hold, he then again asked how much our Credit Card can avail then he said he was still in the process of getting a reservation. Then after a series of putting us on hold, we were told that he will transfer our call to the customer support and for us to request to cancel the booking reference [protected] because he was able to book only for 1 passenger but we are requesting for 2 passengers, and he wanted us to cancel it right away for us not to pay cancellation charges. We were surprised that he booked already without confirming with us the details. We got more confused and shocked when we were talking to KAREN from Customer Support, when she mentioned that the booking made was for 2 passengers and the total charge was $4382.98. We were surprised that he already charged the credit card and not only charged but OVERCHARGED. And the bad thing is, the processing of refund will take 2 to 10 business days. How are we going to buy ticket now that we don’t have available balance in our Credit Card? The planned trip is on May 27th, for the family to attend a special occasion here in Edmonton.

We called our bank to request to process the refund transaction right away. The bank said they will be able to process our request, but they need Flight Hub to call them and authorize the release. We called Flight Hub several times (May 15 @ 10:56AM(MT) – Customer Support Agent CHERYLBY, May 15 @ 12:04 PM(MT) – Customer Support Agent JACKSON) to request that they call TD bank to release the authorization but to our dismay they would not do it. Except for the last agent that we talked to, Customer Support agent JONA (May 18 @ 2:08PM (MT)), she tried calling the bank but she is not knowledgeable of Flight Hub’s merchant number and no one in their group, nor her Supervisor, nor the Manager know their Merchant Number which is a NO NO for every business that handles a credit card transaction. So in conclusion, it’s a FAILURE. They were not able to resolve the issue that they themselves had made and now it is US that is suffering.

NOW, because of the booking mistake of the Flight Hub Agent, we are having this dilemma:
-Our Credit Card has no available balance, and with this we are unable to buy ticket for the desired trip, and has no idea when the refund will reflect
-Our family will not make the planned trip and attend the occasion
-Our credit card is OVERCHARGED, where in fact, it is showing a NEGATIVE balance because of the overcharging and might pay overcharge fee

This is a nightmare for us booking with Flight Hub.

To the Flight Hub Management, we hope that you could look into this as this is not giving a good rating for your company.

So, my wife and I had an easy time booking tickets with Flighthub. The problem was when we wanted to make a change to the reservation. We were charged fees to cancel it, and fees to re-book it, and we were also only allowed to re-book the ticket on the same airline to and from the same destinations. Basically, we ended up with a credit available only for use on United airline and only at the same destinations that was worth what we paid minus $350. We tried many times through many media to reach out to their customer service, receiving either service from a call center in India that was staffed by folks who could not understand what I was saying or receiving 1-2 sentence email correspondences from their "escalation team". I understand that they deal with airlines and airlines have their own fees, but as I see it, if we are assessed a "cancellation fee", then we should be returned the value of our ticket minus that fee and be able to use that credit on any airline we choose. Otherwise, we should be assessed a fee for changing our reservation within the single airline, and should be able to use that credit from any location within the same airline. As it stands, we were charged fees to cancel, fees to book, and are limited to using only one airline to fly from Toronto to Chicago. Customer service was no help at all. The most pleasant experience in dealing with them was the hold music. I will never use this service again and cannot more strongly recommend that no one ever use Flighthub.

Was charged two times (3 days apart) for a flight booked for one person. Customer Service - both phone and email - was totally useless. Tried to say that there was only one charge even though I emailed them proof from my bank. Then the story changed and they tried to say that it was a charge from another flight that was completely canceled. Had to contact BBB and they did not side in FlightHub's favor.

FlightHub has countless bad reviews regarding their billing practices and has an F score with BBB. DO NOT USE!

Hello...I did not knowingly subscribe to any membership with Flighthub...
But am charged $5.95/month for Apr 8 and May 8...along with several charges of $1.00 each. You should make it very clear on your website so that people are unknowingly subscribing to this membership. First I heard of this! I travelled to Tampa with Flight to save some money...not to be gouged with hidden fees.
Please refund to my Visa, the 2 months @ $5.95 each...charged to me, along with the several (I lost count, there were so many)...$1.00 amts.

Doreen Hounsell..8 A Pittman Place, Mount Pearl, NL A1N 1V4