Florida Power & Light [FPL]
Reviews and Complaints

You encourage customers to buy into your solar program and then limit the amount of kw they can purchase. I purchased 7kw when you first offered it and when I wanted to purchase more to bring down the cost of my bill found out that I could not purchase any more. What the hell do you have against a person trying to save money. I opted not to buy panels for my house even tho everyone around me is buying them and then I find out I've reached my limit in solar together and I think it stinks and you people are among the most SELFISH on the planet. Especially since you have complete control with the Fla commisioners all on your side, the common people that pay their bills don't stand a chance and you know it. As far as I'm concerned you deserve no stars.

10/10/23

Hello Sir (Mrs.) ;

I am very frustrated. After suffering through Hurricane Ina on Ft. Myer’s Beach, losing everything we own (house. vehicles, everything) our electric wing out before it hit therefor we’re unable to receive the last MANDATORY EVACUATION NOTICE leaving us stranded walked away with our lives & cloths on our backs. Finally got settled at 268 Miramar Rd. FM 33905 and called FPL to place bill in my name 3 documented times and waited and no one sent a bill called us back when calling with a resolution attempted several times to locate a office to go into NONE all closed! Received a bill 7 months 1 and 1-2 weeks later demanding it all at one time?

Your company sucks, all the money you rip us off for and you can't even staff your call center sufficiently. You automated service is useless. I don't have 30-40 minutes to wait on the phone. When you actually do get through the waste of human flesh are incompetent and sometimes rude. I guess it doesn't matter, FPL is a monopoly and doesn't need to take care of their customers.

What I dont understand is that if FPL offers the service of payment arrangements, why do they penalize use if we use the service twice in 6 months. I'm having trouble paying for FPL at this time it is the middle of summer my bill is almost $300 a month and I was not prepared to pay that much. If they understand I'm having trouble paying, but I pay them every month and never roll the balance. Now I have to pay them $353 for an extra deposit because i'm having financial difficulties plus my monthly bill. I've never not paid to the point service was turned off but It's a slap in the face that I need help. I asked for the help and i'm being punished for it. I already paid the late fee when I make the payment arrangements for the late fee. What happens if I cant afford the deposit and this months bill. Will you turn off the service and charge me to reconnect also?

FPL was to complete a new home service. They were a no show on 9/8/2023 and 9/26/2023. Our home cannot proceed without power to pass county inspections. No one answers the phone and return messages. How can a monopoly company behave in this way? Everything for our project is complete except for the electric company showing up! What can be done?

Catherine McLaughlin

I work for an elderly lady who sold her house in May to move to an assisted living with her husband and her husband then passed away. The account was in her husband's name as she never handled bills. We sent the death certificate and the line was put in the new customers name months ago. They sent a refund check to the wife new address and with a note saying it was to her attention but they put the check only in the deceased husband's name and there is no account where a check in his name can be deposited since he is dead.

Getting a person on the phone at FPL is nearly impossible. After going though numerous menus and messages, I finally got a person who said she needed to transfer me to another person. I have now been on hold for over 30 minutes with no end in sight. How can you actually speak with a person at this company? This is insane for a public utility and this poor lady could never handle this on her own. She would not have gotten past the first 10 menus! Terrible service!

The bill has been going up each month consistently despite our energy usage remaining the same. Then suddenly I receive a bill 4 times the usual amount, and including an exorbitant deposit. I've been an FPL customer for years, and I've never had a deposit at all. We budget enough each month for our bill but cannot abruptly pay quadruple the cost. How does FPL expect us to come up with such a dramatic difference? This is extortion. They are threatening to disconnect even though we're paying, and have always paid, the monthly bill.

I had to request a payment extension due to a financial hardship I had request one before in the past 6 months it's called a financial hardship for a reason FPL now is making me pay a deposit of $1000 these people have no human decency if im asking for a payment extension what makes them think I have extra $1000 for a deposit on the light bill at this point its becoming impossible to live in Florida because it's definitely not affordable and FPL is talking advantage of poor people. I need desperate help since there's no way I can come up with$1000. I called them and they told me basically go get help and there's nothing they can do they basically are threatening 2 disconnect the service if the $1000 is not paid.

the on- call box has faulted 3 times in the past year. It was just removed from the water heater but the technician from Scope, who you sent out to remove the on- call feature advised the on- call box damaged the breaker for the hot water heater and i have no hot water. i need an electrician to come out and fix the breaker that your on -call box damaged.

phone [protected]

Date 8/27/2023, property address 8063 Oakland Place, Orlando, FL 32829. Tree debris left in front of my property, and they butchered my magnolia tree. Please have them remove these tree limbs. I have pictures to show their sloppy work.

I am not sure what I did wrong. However, you can see the pictures. Would you like FLP to leave tree limbs in front of your house and damage your magnolia tree... It seems to me that you are on their side and truly do not want to resolve the issue. I don't want their money; I just want them to clean up their mess. Thanks.

Several months ago, FPL personnel came to my house and tore-up my yard trying to repair an underground electric cable that was cut by my neighbor's cable TV service while trying to fix my neighbor's cable issues. Following restoration of power by FPL, my AC unit stopped working so I had to call my AC repairman. He had to replace the relay switch because it had burned-out. I had to pay $275 to fix the AC. He told me the in-coming voltage into the unit was excessively high. I called your office and asked if someone could come to verify the voltage amount that my unit was receiving, but no one ever came. The unit stopped cooling again today and the AC repairman told me it was due to the same issue. Before I resort to other measures, I would like to re-request that you send a qualified agent to checkout this problem. I need to know about the voltage before I can proceed on what to do next. Thank you.