CB Car Dealers Ford poor customer service

Ford review: poor customer service 4

glopez of Melbourne, US

Dec 12, 2008 9:25 pm EST

Resolved

Featured review

I bought a Ford one year ago, and was enrolled in this Owner Advantage program it seemed like a good program. I began to have problems with the dealership posting my repairs incorrectly I would call the dealer they would adjust my balance, if I didn't mention to them that I was in the Owner Advantage Program they would not post it to my account. After all of this I decided to contact their customer service dept. I spoke to someone named Claudia she told me they would be in contact with me, I waited nearly four days, I called customer service again, once again I spoke with Claudia the same response WE WILL RESEARCH THIS FOR YOU? I finally asked to speak to her supervisor? a woman by the name of Yvonne, if this woman could resolve my problem as fast and confusing as she was talking I would have been a happy customer! I just want to end this by saying THE FORD OWNER ADVANTAGE PROGRAM SHOULD HIRE BETTER HELP! Claudia the customer service rep, did not seem to bright or very confident, she had a very squeaky, timid voice very annoying, Yvonne the supervisor must have dated "JUAN VALDEZ THE COFFEE GUY" because this woman was talking so fast and twisting the conversation I wanted to bring her a tranquilizer! she must have drank a pot of coffee and than some... I finally did resolve my issue a few days later, so to all of you Ford Owner Advantage members if you ever need help resolving a problem with the dealership go through the dealership or call their Corporate Headquarters, if you speak to (Yvonne /last name removed/) or (Claudia /last name removed/) you may be in for a long wait with giggles (removed) and squeaky (removed), Please Ford Motor Corp Good help is hard to find. P.S. One of their reps provided the last names.

I also had complaints about my owner advantage membership.When I called their customer service phone number, I spoke first with {Claudia /removed/} name from the above complaint.Since I thought it was not handled properly, I requested to speak to her supervisor {Yvonne /removed/}name also from the above complaint.This took almost two weeks to resolve.I will never buy a Ford again...Ford Motor Company needs better customer service if they ever plan on increasing their revenue

So who do I believe?one person works for Ford's customer service team, saying dealerships do not know how to use the Owner Advantage Program, and the other person suggests speaking to the General Manager at the dealer?What is the purpose of having a customer service phone number if I can resolve this through the dealership?So speaking to {Yvonne /removed/} and {Claudia /removed/} was not necessary?I wasted my time and went through all of this agravation for nothing.This just gives me more reason to not purchase a Ford product again.

Here is a direct phone number to (Ford's Customer Service Department) through (Ford's Owner Advantage Program)that direct number is [protected]).You will not need any prompts.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments

Add a comment

fordcustservrep

Melbourne, US

1 comments

fordcustservrep of Melbourne, US

Dec 20, 2008 6:12 pm EST

Dealerships do not know how to use the owner adv program(ford/linc/merc-owner.com affiliated websites) and neither do the staff answering the phone at the 'corporate hq' . They send you a useless membership card that only when you loose it are they to tell you that it is not necessary and that its just for the phone numbers on the other side of it. The people you spoke to I know and I've never been to Dearborn, but I worked for Percepta in Melbourne, FL (the group that ford outsources their cust service to phone divisions located in NJ and 1320 S Babcock St in Melbourne, FL ). I knew both of the people that you spoke of and believe it or not the only problem they can help you with is registration not what is/isn't posted on your account. The dealerships call the Cust service center in Melbourne the dial-a-prayer hotline, which means when they are unwilling to help you with your repair bill etc.. they tell you it is a Ford problem and to call the cust assistance center knowing that the eventual decision is up to them anyway (Ford has to call the dlrshp and ask about your loyalty etc... they have a formula that is on your permanent record with Ford that is a number [score] that includes how much you make, how much you will make, age (lower-better), price of house [weird but it is tied to your address], etc.. Also never write an e-mail to Ford, a person in Manila, Philippines making less than $1/hr will be forced to respond to your e-mail and sign it with their made-up American names [most of the warranty prior approval and warranty assistance is about 95% Filipino, and Ford suggest that when signing an e-mail to use an American name], also unless it is the most basic of issues like where to get an owners guide, the result is always the same-call the Ford Cust Relationship Center. Another funny thing if you have ever talked to your 'regional manager' on the phone there is a very good chance he/she works in Melbourne, FL right next door to the giant call center, employees will always tell you they are in Dearborn and some even put up things like weather widgets with Dearborns weather to lie to their customer more with,

disgusted in detroit

Northville, US

18 comments

disgusted in detroit of Northville, US

Jun 14, 2009 1:37 am EDT

This is the fault of the dealership and not Ford Motor.I work at a dealer and our customers love the program. The dealer is responsible for enteringthe amount of any repair or parts purchase into the system.And I can understand your frustration if the dealer personnel are not educated or that they are too lazy to enter this into the system everytime you make a purchase.Go to your dealer and ask to speak to the General Manager about this.The only way that they know is if someone brings it to their attention.The G.M. at the dealer I work for is also one of the owners .You know those stupid little comment cards that are attached to the service tags, he personally reads each and every single one that gets mailed in.You would not like to be in his office with me when he recieves one with negative comments.Best owner I have ever worked for.

discusted with lying ex-employee

palm bay, US

1 comments

discusted with lying ex-employee of palm bay, US

Jul 02, 2012 7:41 pm EDT

I too work at Percepta for ford motor company like the pathological liar above. What they wrote has extremely small fragments of truth to it. I imagine that's why they no longer work there. The gentleman that works at the dealership. Owner advantage rewards is a rewards program for our loyal customers but it is fully funded and maintained by your dealership. Ford built the infrastructure for dealers who want to step up for their customers. If you are having an issue with accuracy of your transactions you should speak with the GM or the service manager. They have both commited to this program and if they need help or training they can always reach out to their "regional managers" like me. I am sorry about your troubles at this dealership and the call center. Like any huge company sometime.es you will find a bad seed. I can tell you it is not indicative of Ford or all dealerships.

Wade Coonfer

1 comments

Wade Coonfer of US

Jun 20, 2017 9:03 am EDT

I haven't been a member for long. There has been no coordination or accepting of responsibility in making sure service was recorded. Contacting a customer representative via the For Owner site resulted in my being redirected back to the dealership for proper entry of data for the Advantage Rewards program. Contact with the dealership resulted in a confirmation of the entry of the reward. The Ford Owner site does not want to support owners, and the dealership has nothing to do with the data once they've entered it. Pretty much a bush-league performance in spite of the claims made by Ford in regard to their after-sale support. No more Fords for me or my family.

Ford - deceiving 115

Resolved

Ford - reposession 14

Resolved

Ford - premature tire wear 33

Ford - bad service 32

Ford - fusion battery terminal corrosion 18

Ford - 2018 ford f-150

Ford - website payments

Ford - truck service

Ford - rear lift gate center lift gate assembly

Ford - Ford does not stand behind their products!

View all Ford reviews and complaints

Ford Contacts

Ford phone numbers

1800 771 199
1800 771 199

Click up if you have successfully reached Ford by calling 1800 771 199 phone number 11 11 users reported that they have successfully reached Ford by calling 1800 771 199 phone number Click down if you have unsuccessfully reached Ford by calling 1800 771 199 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling 1800 771 199 phone number

66%
Confidence score

Ireland

133 673
133 673

Click up if you have successfully reached Ford by calling 133 673 phone number 6 6 users reported that they have successfully reached Ford by calling 133 673 phone number Click down if you have unsuccessfully reached Ford by calling 133 673 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling 133 673 phone number

20%
Confidence score

Australia

8800 500 4201
8800 500 4201

Click up if you have successfully reached Ford by calling 8800 500 4201 phone number 3 3 users reported that they have successfully reached Ford by calling 8800 500 4201 phone number Click down if you have unsuccessfully reached Ford by calling 8800 500 4201 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 8800 500 4201 phone number

50%
Confidence score

Russia

1800 107 363 673
1800 107 363 673

Click up if you have successfully reached Ford by calling 1800 107 363 673 phone number 4 4 users reported that they have successfully reached Ford by calling 1800 107 363 673 phone number Click down if you have unsuccessfully reached Ford by calling 1800 107 363 673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 1800 107 363 673 phone number

60%
Confidence score

Philippines

1800 588 888
1800 588 888

Click up if you have successfully reached Ford by calling 1800 588 888 phone number 0 0 users reported that they have successfully reached Ford by calling 1800 588 888 phone number Click down if you have unsuccessfully reached Ford by calling 1800 588 888 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling 1800 588 888 phone number

Vietnam

800 0444 3673
800 0444 3673

Click up if you have successfully reached Ford by calling 800 0444 3673 phone number 2 2 users reported that they have successfully reached Ford by calling 800 0444 3673 phone number Click down if you have unsuccessfully reached Ford by calling 800 0444 3673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 800 0444 3673 phone number

33%
Confidence score

UAE

+1 (800) 112-3673
+1 (800) 112-3673

Click up if you have successfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 112-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 112-3673 phone number

Mexico

+1 (800) 392-3673
+1 (800) 392-3673

Click up if you have successfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 392-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 392-3673 phone number

United States

+1 (800) 565-3673
+1 (800) 565-3673

Click up if you have successfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 565-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 565-3673 phone number

Canada

+44 203 564 4444
+44 203 564 4444

Click up if you have successfully reached Ford by calling +44 203 564 4444 phone number 5 5 users reported that they have successfully reached Ford by calling +44 203 564 4444 phone number Click down if you have unsuccessfully reached Ford by calling +44 203 564 4444 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +44 203 564 4444 phone number

11%
Confidence score

United Kingdom

+64 800 367 369
+64 800 367 369

Click up if you have successfully reached Ford by calling +64 800 367 369 phone number 2 2 users reported that they have successfully reached Ford by calling +64 800 367 369 phone number Click down if you have unsuccessfully reached Ford by calling +64 800 367 369 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +64 800 367 369 phone number

100%
Confidence score

New Zealand

+43 120 609 2424
+43 120 609 2424

Click up if you have successfully reached Ford by calling +43 120 609 2424 phone number 3 3 users reported that they have successfully reached Ford by calling +43 120 609 2424 phone number Click down if you have unsuccessfully reached Ford by calling +43 120 609 2424 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +43 120 609 2424 phone number

20%
Confidence score

Austria

+32 24 822 000
+32 24 822 000

Click up if you have successfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have successfully reached Ford by calling +32 24 822 000 phone number Click down if you have unsuccessfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +32 24 822 000 phone number

Belgium

+45 43 582 000
+45 43 582 000

Click up if you have successfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have successfully reached Ford by calling +45 43 582 000 phone number Click down if you have unsuccessfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +45 43 582 000 phone number

Denmark

+33 800 005 005
+33 800 005 005

Click up if you have successfully reached Ford by calling +33 800 005 005 phone number 1 1 users reported that they have successfully reached Ford by calling +33 800 005 005 phone number Click down if you have unsuccessfully reached Ford by calling +33 800 005 005 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +33 800 005 005 phone number

100%
Confidence score

France

+49 221 9999 2999
+49 221 9999 2999

Click up if you have successfully reached Ford by calling +49 221 9999 2999 phone number 0 0 users reported that they have successfully reached Ford by calling +49 221 9999 2999 phone number Click down if you have unsuccessfully reached Ford by calling +49 221 9999 2999 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +49 221 9999 2999 phone number

Germany

+39 800 224 433
+39 800 224 433

Click up if you have successfully reached Ford by calling +39 800 224 433 phone number 2 2 users reported that they have successfully reached Ford by calling +39 800 224 433 phone number Click down if you have unsuccessfully reached Ford by calling +39 800 224 433 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +39 800 224 433 phone number

100%
Confidence score

Italy

+31 707 703 777
+31 707 703 777

Click up if you have successfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have successfully reached Ford by calling +31 707 703 777 phone number Click down if you have unsuccessfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +31 707 703 777 phone number

Netherlands

+47 80 056 105
+47 80 056 105

Click up if you have successfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have successfully reached Ford by calling +47 80 056 105 phone number Click down if you have unsuccessfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +47 80 056 105 phone number

Norway

+351 808 200 556
+351 808 200 556

Click up if you have successfully reached Ford by calling +351 808 200 556 phone number 0 0 users reported that they have successfully reached Ford by calling +351 808 200 556 phone number Click down if you have unsuccessfully reached Ford by calling +351 808 200 556 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +351 808 200 556 phone number

Portugal

+34 902 442 442
+34 902 442 442

Click up if you have successfully reached Ford by calling +34 902 442 442 phone number 0 0 users reported that they have successfully reached Ford by calling +34 902 442 442 phone number Click down if you have unsuccessfully reached Ford by calling +34 902 442 442 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +34 902 442 442 phone number

Spain

+46 317 071 010
+46 317 071 010

Click up if you have successfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have successfully reached Ford by calling +46 317 071 010 phone number Click down if you have unsuccessfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +46 317 071 010 phone number

Sweden

+41 445 111 445
+41 445 111 445

Click up if you have successfully reached Ford by calling +41 445 111 445 phone number 0 0 users reported that they have successfully reached Ford by calling +41 445 111 445 phone number Click down if you have unsuccessfully reached Ford by calling +41 445 111 445 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +41 445 111 445 phone number

Switzerland

+91 446 740 3333
+91 446 740 3333

Click up if you have successfully reached Ford by calling +91 446 740 3333 phone number 8 8 users reported that they have successfully reached Ford by calling +91 446 740 3333 phone number Click down if you have unsuccessfully reached Ford by calling +91 446 740 3333 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling +91 446 740 3333 phone number

45%
Confidence score

India

+65 63 762 233
+65 63 762 233

Click up if you have successfully reached Ford by calling +65 63 762 233 phone number 4 4 users reported that they have successfully reached Ford by calling +65 63 762 233 phone number Click down if you have unsuccessfully reached Ford by calling +65 63 762 233 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +65 63 762 233 phone number

100%
Confidence score

Singapore

+27 860 011 022
+27 860 011 022

Click up if you have successfully reached Ford by calling +27 860 011 022 phone number 10 10 users reported that they have successfully reached Ford by calling +27 860 011 022 phone number Click down if you have unsuccessfully reached Ford by calling +27 860 011 022 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +27 860 011 022 phone number

67%
Confidence score

South Africa

+82 16 006 003
+82 16 006 003

Click up if you have successfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have successfully reached Ford by calling +82 16 006 003 phone number Click down if you have unsuccessfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +82 16 006 003 phone number

South Korea

+54 800 888 3673
+54 800 888 3673

Click up if you have successfully reached Ford by calling +54 800 888 3673 phone number 1 1 users reported that they have successfully reached Ford by calling +54 800 888 3673 phone number Click down if you have unsuccessfully reached Ford by calling +54 800 888 3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +54 800 888 3673 phone number

100%
Confidence score

Argentina

More phone numbers

Ford emails

support@ford.com

100%
Confidence score: 100%

Support

Ford address

P.O. Box 6248, Dearborn, Virginia, 48126, United States

Ford social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024