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CB Car Dealers Ford Service dept interaction
Ford

Ford review: Service dept interaction

N
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5:54 pm EDT
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Featured review
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Very disappointed and frustrated. Dropped my 2021 Bronco off for 2 issues 9-11-23. Asked the service helper if this work was covered by premium Bumper to Bumper coverage that i elected when I purchased the vehicle and if a courtesy rental car would be included. I was told that they have had to diagnosis before and get approval for the rental (completely understandable) so they booked a Lyft ride to a place where I rented a car. During the time my Bronco has been in the shop I have not received 1 update from Ford Margate with out me asking for the update (9-14 I requested update, 9-18 update requested , 9-20 update requested) all update requests were replied to but, no proactivity to keep me updated (which previous Ford Service Depts have done). 9-21 I was informed via text that the rental had been approved and my rep was going to update me later in the day... No update. 9-22 @ 3-3:41pm I am notified that I cannot get the rental from the Enterprise near my house (they do not have an account with them, the location I rented from when this all started) I became extremely frustrated because all these moving pieces on a Friday I would now have to figure out. I demanded to speak to the Manager the rep told me that I had no idea all that he had done to save me money... Yep saved me money doing his job and honoring a premium policy that I PAID FOR when I purchased the vehicle. He told me that the manager was "busy" and would call me back... 2 hours later no return call from the manager... I have purchased many Fords over the course of my life. I believe this will be my last!

Desired outcome: Repair completed and some of my Rental Car fees reimbursed

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  1. Ford Contacts

  2. Ford phone numbers
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    100%
    Confidence score
    Argentina
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  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Ford contacts
Ford Category
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