Frigidaire
Reviews and Complaints

I purchased a brand new side by side Frigidair refrigerator in Aug of 2021. The icemaker stopped working 3 months ago. It took 3 weeks for them to send me a repairman, The product is still under the manufacturer's warranty. The repairman said he would order me a replacement icemaker. I was told it was backordered and I would get it as soon as available. I then received a call from the service provider asking to close the case after 3 weeks since the part still was not available. Then I called Frigidaire on 4/28/22 and was told I should be hearing from them within 7 days. After almost a month, I called back on 5/24/22 and was told the part was available and would be sent directly to my home in 2 days. I was told to call back when I got the icemaker and they would make arrangements to have it installed. The part never arrived so I called back on 5/31/22 and was told the same line. Again, they would have it sent to be in 2 days. I said that's what they said a week ago. There was no supervisor to speak with since everyone is working from home. I was told I would receive an email with shipping information. I still have not received any more emails except the one I got a week ago saying it was being shipped and I should have it in 2 days. Unfortunately, that email was not true at all. This is a new refrigerator and I think it's pathetic that I am still waiting almost 3 months now for an icemaker. Frigidaire should be responsible to get this part of exchange the refrigerator for a new one. I am tired of being lied to.

Purchased in November 2021 brand new- took 4 weeks to come in. We had it hooked up in January 2022. The burners worked fine but the oven did not.

We had propane gas guys come out and check the gas line- all was fine.

Called Frigidaire and got a service date but it was 5 weeks before they could come. Finall got service guys and they said the 'mother board' was not working. Ordered it.

After 4 more weeks called Frigidaire and they did issue us a 10% refund, but did not verbally tell us that if we accepted the money it would void our warranty and our range would be termed a 'Srap' unit. The oven continued not to operate and the repair guys called a Frigidaire texh and he found the reazon why- the regulator gas vavle was broken but he had a part in huz truck that may work. Yes oven was rgetting gas to it but there is an odor and the flames come up the sides very high. Called gas guys and they again came out and all good there. Called Frigidaire week of May 23rd, several times and explained problems and then told our unit was Scrap and not under warranty. We then got to escalation dept and were fold nothin they could do. They said they would send it up 'the ladder' and we would hear in baxk in an email. Nothing yet. What can we do?

We purchase our doublewide in January, by February our refrigerator started beeping and saying high temperature. The service tech has came out 5 times. The last part he put in the refrigerator lasted 13 days. I have 3 kids and have lost 1000 dollars worth of groceries and had to buy a small refrigerator just to feed my family. This is upsetting because neither the service tech nor fridgidaire cares.

We had our Frigidaire refrigerator replaced under warranty in September 2021. It came time to replace the filter, but we have discovered that it is not available in Canada. The filters on the Frigidaire Canada site do not fit our fridge. The correct filter is listed on the US site, but I cant order it online from Canada. So, we cant get a filter for our new fridge! Tried phoning, chat line, everything, no luck, no response.

We purchased a Kenmore French Door refrigerator with freezer on the bottom and ice maker in the refrigerated section, upper left. The refrigerator was delivered and installed on Jan. 21, 2014. The model no. is 253 [protected]. I noticed that the compressor was running continuously and became concerned that the compressor might burn up. We called Bill and Rod's Appliance in Livonia to schedule a visit by one of their Service Technicians. The Technician did an analysis of the compressor and said it was operating correctly. He pulled the refrigerator away from the wall to vacuum the coils and noticed that the exterior wall behind the ice making unit was rusting out with a 3 to 4 inch piece of circular ice on the exterior wall. Pictures below. He explained that this was not uncommon as Frigidaire did not have enough insulation installed to keep this from happening. He told us that the refrigerator would probably last another month or two. We are currently shopping for a new one and we will not be buying a Frigidaire.

This is the 6th replacement. The first five failed due to a manufacturing defective.

When the 5th one failed I was told the government stepped in and told Frigidaire not to sell any more of that model due to the number of complaints.

Now the replacement failed after two years. Error code EC. Frigidaire's web site says that this code is a failure that cannot be repaired. However the warranty is for five (5) years. I was told that since I purchased the first defective unit in 2015 the warranty has expired even though the unit is two (2) years old.

Grate scam!

Thank you.

I will see if I can find an honest manufacture!

I had a brand new induction stove top. I had a glass slip from my hand and hit the edge of the unit and the entire stovetop shattered. This was a small impact and there should have not have been so much damage. The unit was unusable. I needed a stovetop and ordered another. The new one arrived with a protective strip along the front edge where my impact was. This tells me this is a problem with the original design of the unit I had.

I am following up my complaint about warranty which I files last Marc 2022 with reference number [protected] with regards to the smooth top PN PS12585039.

Purchased the unit last May 2021 and got delivered June 2021.

Last March of 2022 while my wife and I were cooking using the biggest burner, she heared a tick sound at the middle of the cook. After an hour or so once done cooking, I cleaned the glass top and noticed the hairline crack.

I called up Frigidaire on line and was referred to local Fresno repair company Service Plus and took pictures as well as requested. After a week the service technician came, checked and took pictures. I asked him how long does it take to know the result and said maybe a month or so or 6 months since the part replacement is on back order!? Waited for two weeks since I haven't heard from them and found out that the warranty is denied since it was reported by the technician that it cracked because we dropped something on the gas top of which I disagreed. We didn't dropped anything and the picture will show that there is no impact mark!

I called up again Frigidaire and said they can't change the decision of which I strongly disagreed since we follow the proper use of this stove according to its users manual. They offered me a 20% discount for the part which is a nice gesture but I want to do the right thing which is to warranty the part since it cracked under normal usage!

On April 28 I wrote to your corporate offices but I guess they choose to ignore my problem. The above refrigerator was new when I purchased my condo. From the 1st inspection, Aug. 2021, it was noted that ice formed on the bottom of the freezer door. After many phone calls and several house calls it was determined I needed a new freezer door. That was in Dec. 2021. To date I have received 0 satisfaction and was told that my need was low priority. I want to know when this will be repaired.

I moved into a brand new house in early 2019. All appliances are new and are Frigidaire Gallery Series. Before I even moved in, the temperature registered high with a warning light for the freezer. The builder had to fight with Frigidaire to replace this obviously bad unit. Within the year, the refrigerator started acting up and was also not keeping the temperature. I also purchased an extended warranty offered through Frigidaire. It took weeks to get a service person out here and he was actually not very helpful. I had to get another person to come out. And basically the compressor was bad because the other parts of the refrigerator that were not working damaged the compressor. Frigidaire would not replace the unit but instead ordered all new parts for the fridge. Then I had to wait several more weeks for a service person that was qualified to basically rebuild the refrigerator. It’s not even a year and the refrigerator is not keeping the temperature again. I called my own repair person because I just could not bear to deal with Frigidaire again. That person replaced the board as that was the only thing left to replace. It’s been a week and refrigerator is acting up again. The units were lemons to begin with and both should have been replaced. Now I’m sure the excuse will be-…the supply chain. Even if the company would agree to give me a new unit.

To whom it may concern, On 11-17-21 I had purchased a Frigidaire refrigerator from Spencer's appliances in Phoenix AZ. Approximately 4-29-22 Frigidaire scheduled an appointment through A&I appliance repair to come and look at my refrigerator because the ice maker quit working. After evaluating the problem the technician advised it would need a new motor. Again this refrigerator is only 5 months old. Approximately 5-2-22 I spoke with A&I, they advised that Frigidaire had told them the part was on back order and didn't know when it would be in stock. A&I advised me to notify Frigidaire myself that sometimes if the customer notifies them they will fix the problem quicker. On 5-3-22 I notified Frigidaire/Electrolux they proceeded to tell me that the part was in their warehouse and, that it was to ship 5-6-22. I never received a confirmation that it had been shipped to me, so on 5-9-22 I notified Frigidaire/Electrolux once again, they advised me that the part was on back order, needless to say I was furious and tired of getting the run around. I advised the representative I wanted to speak to a supervisor, 20 minutes later the same representative came back on the phone and advised me that her supervisor said she didn't know why I was told that, because the part I need was on back order, and that I would receive it once it's in stock but couldn't tell me when. She also proceeded to tell me that I needed to call the appliance store of where I had purchased the refrigerator. I notified Spencer's spoke to a gentleman, he proceeded to tell me that he didn't know why Frigidaire would advise me to call them because all they do is sell their products they have nothing to do with fixing broken parts. In the meantime I'm purchasing my own ice knowing that I will not be refunded for it. Frigidaire needs to fix this problem before they tell me next that they won't pay the repairs because my 1 year warranty has expired. I thought companies were suppose to please their customers instead of trying to blow them off with excuses. This is why companies go out of business.

Sue Howe

This unit was purchased from Lowe's and installed on 09/07/2020. The serial number is BA03307775. On 04/29/22, the unit was serviced by a Frigidaire authorized company to determine the reason for no cooling. The conclusion was that the compressor had failed and the cost to repair would be about $1,000. Frigidaire issued an authorization to cover the cost of the parts (P [protected]) which seemed reasonable at first. However, the labor cost was still going to be at least $600! This eliminated repair as an option since a new refrigerator with a new warranty would only be a bit more money. Frigidaire would not help the labor cost. I am very discouraged that we were not provided with additional assistance. Although the 1-year warranty had expired, a consumer should not have to deal with a failed compressor on a 19 month old refrigerator. We have incurred a service call charge, the loss frozen food worth about $200, and the expense of a new appliance. My case number is [protected]

Purchased February 2019 at Lowes, Charlottesville, VA. March 2022 started to fall apart. First the temperature thermostat went out and then May 2022 the inverter board died. The problem is that in all of Charlottesville, VA, no one works on Frigidaires. They will help us get the part but will not install it. We called a total of 16 applicance places including Lowes where we purchased it. They referred us to someone but they also said they work on everything but Frigidaire. Make sure you have someone in your area before purchasing or have someone who is a great handyman. My husband was able to purchase the thermostat on line and fix it through You Tube. We are now waiting for the inverter board (if you can find it) to arrive and hopefully he will be able to replace it with the help of You Tube again.The part new runs anywhere from $275 to $400. The first one we ordered was not what was pictured on website. We are hoping this next one is correct. Feel like we are camping with coolers all over the kitchen!

Model EFIC117-SS-13 SN; A2008340650001531. Bought the ice maker July 2, 2021. I used it 3 months last year before cleaning and putting maker up. Took machine out 5/5/2022 to make ice and it kept stopping and saying it needed water. The well is full. I cleaned and reset machine and it spit out one round of ice and quit. Is there anyway I can have something done with this ice maker seeing I only got 3 months of use out of it. Thank you for any help you can give me.

I had the refrigerator for and couple weeks and it started making a loud noise. They came out 3-4 times to fix it and said it was the ice maker. There ended up being an issue with the fridge getting condensation in freezer so they said it needed replaced. At this point the tech had fixed my ice maker it was working for at least a month without any noise or problem. They sent out the new fridge not knowing they had to take out the ice maker till they were here. I was told by now this model has a defective ice maker. So they took my fridge with the working ice maker and left me one without an ice maker. I can’t ever speak to a supervisor or anyone for that matter to get this resolved. They also told me they don’t know how long it will be before I get my ice maker.

Yes purchased a Fr electric rangeGCRE3060AF on [protected] two weeks owning it the burner actually started burning causing it to melt . Been dealing with customer service since then keep getting same answer waiting on information they have been sent numerous times so done with this company will probably go to small clamps court. Was bought at Lowe’s store .

I have been trying to cancel my TAP Extended Warranty {#[protected]} since March 29,2022. I have called 5 times and every representative has told me "It's being processed" Frigidaire owes me $353.96 It says right in the paperwork of the warranty that it is cancelable. I cancel the warranty because the stove was a lemon and the Appliance Dealer replaced it for me. I will not stop until I get my money back! Thank you!~~~Joe Davino

On 3/17/2022, I ordered 2 replacement filters on line from Frigidaire. Received confirmation of order [protected] with status In Progress. Frigidaire took the $102.44 from my credit card account on 3/18 and I have not heard from them again.

I have called many times only to be told "Not our department or Not our order number ". Will not transfer my call to another department. I have mailed letters to NC office as well.

At this point I just want my money returned. This company is not on the up and up. They are thieves.

I purchase the above side by side freezer and refrigerator in july 2020 the beginning of the covid pandemic. Like most appliances it came with a 1-year manufactures warranty. First it started with my freezer door not closing, then my freezer stopped getting cold and every time I called in to get service I was on hold for over an hour (due to staff shortages due to covid) if and when the phone didn't disconnect I would get an appointment but no one would ever show up on several occasions and when I would call back I was informed that the appointment was cancelled and had to go through the process of scheduling again. Finally got a technician out to the house and they had to order a part which was once again a 3-month run around to get that cleared up. Fast forward to april 21, 2022 I am no longer in warranty and not only is my freezer not working still I have a crack in the back or the refrigerator and rust all over my doors of a 1 year 9 month old appliance and of course frigidaire has informed me that I am no longer under warranty they cannot replace/repair my rusted doors but as a courtesy they will pay for the compressor that needs to be replace ($400 est per ervice tech) but I have to pay the labor expense on my own $468.00 and if I want to purchase new door it would cost appx $700 but they can give a 20% discount. After all these costs I can by a brand-new refrigerator. There is no way I shouldhave this many issues with a product that is less than 2 years old.

On 4.15.22 I woke up at around 4 am to a smell of burning plastic, I went out to my kitchen and found that as I got closer to the refrigerator and opened it the smell was going from inside it. I woke up my husband to let him know, and he immediately shut the breaker to off. I contacted Frigidaire on 4/15/22 only to be advised they were closed due to Good Friday. Mind you this was Easter weekend I had food purchased for Easter dinner on Sunday inside, unfortunately due to the burnt smell from fire we had to throw all products inside the refrigerator out being contaminated from the burnt plastic smell. All of the items in our freezer had to be moved to a cooler since we do not have another refrigerator, and most items had to be thrown away because Customer Service from Frigidaire could not get someone out until 4/19/22. Being Easter Sunday and family dinner planned our only option was to go out for dinner. Customer service has been the worst experience I have ever encountered, on hold for over an hour with no help at all. Appliance repair person came out and advised he would recommend due to safety hazard unit be replaced. When called Frigidaire Customer Service they advise they would only replace parts, This is totally unacceptable, I do not want parts replaced due to a safety hazard, not only the unit smells like a fire! It has been 6 days and I can't get a person to acknowledge this unit needs to be replaced. I have contact the Fire Marshall for Palm Beach County FL who agrees unit is not safe, our next step is to contact an attorney as well as the local new channel to advise how this is being handled by your corporation. This in totally unacceptable, and the customer service is horrible, not being able to get a person from corporate to help is beyond unbelievable, I am currently living out of a cooler having to buy ice every day to keep what food we have cold. Please contact me asap! Victoria [protected]@ 561.632.6335

Also, Customer service advised my inconvenience, and my food reimbursement will not be covered. This is really horrible and will make sure to post to all social media outlets if this is not rectified properly by Frigidaire immediately, Victoria Ramsay Thompson