Frigidaire
Reviews and Complaints

Purchased a frigidaire gallery refrigerator model # fg4h2272uf, on 2/28/2020, the inside drawers were defective, frigidaire replaces the unit around october 2020. Now that unit the compressor is faulty, extremely hot and can cause a fire, according to the technician. Frigidaire customer service is not standing behind there 5 year sealed system warranty, which is on the website and our store and technician told us about. Other brands have a 7 to 10 year warranty on there compressor. We have been without a refrigerator for over two weeks .

Good Afternoon,

I have reached out to customer support at least 3 times regarding a defective freezer (known issue) I purchased. The first time a tech was dispatched he diagnosed the problem. Didn’t hear anything after! Called customer support again and was told the part is on back order and have no idea when it will be in stock. We called a third time and was told you would expedite my claim to management to replace the unit and was guaranteed an answer within 10 business day via email. Haven’t heard anything since! Literally had the freezer for less than a month and it stopped working. It has now been sitting in my basement for over 2 months as a piece of scrap.

Frigidaire is running a scam operation. With false promises of resolving the issue within a certain amount of days and refuse to honor their one year factory warranty from the time of purchase. Frigidaire has left us no choice but to contact the Federal Trade Commissionand our State of New Jersey. Office of the Attorney General.

To whom it may concern:

What is the status of my replacement? I have been waiting since May 9, 2022 for this replacement. I have also submitted all paperwork "Thrice" and have spoken to 5 different Reps with the last one explaining in writing that I had purchased a unit, it went bad, then Lowes Replaced it, and that went bad. The paperwork I submitted was a canceled receipt since Lowes replace the item without cost. That's how they do the paperwork.

My claim was supposed to be elevated, but that was a month ago. Just called this morning again and was told they will forward my info to the Replacement Dept. What? that's where I've been sending all since May!

Talk about a RUNAROUND, HOW SAD!

Please see attached documents (Claim Form, Lowes Receipt).

The photo and receipt reflect the unit that was replaced by Lowes after my original crapped out after 1 year with same EC issue!

Due to the fact that this product was defect-ridden from the start and that it was discontinued for such, I see no reason to not be granted a replacement and and/or credit for my inconvenience and fire hazard, that which I was unaware of. Yikes. I have always depended on your products and have several. I hope that trust will not be abandoned in this situation.

Regards,

James

James M. Massage

[protected]@juno.com

I worked for frigidaire they only care about the sales any service that needs to he done that is a lost to them. Frigidaire also blames there appliance break downs on there service contractors. Which then they bark at you in service schools how loyal the servicer needs to be towards frigidaire but frigidaire has no loyalty for there contractors instead of correcting a problem with the contractors they just fire them and replace them with a contractor that has none or very little experience on frigidaire products

New electric stove not working. Ask for help for repair request. Contacted multiple time no help at all. After conversation call center rep does not end phone so customer can not leave feedback. Instead call center rep transferred me to other century directory. Imagine you are without stove without cooking food for more than 1 week and still don't know how long does it take for repair.

I bought a Frigidaire refrigerator on 11/16/2021. Hadn't had it for 6 months before it started having issues. It would heat up and defrost the food on the freezer side as well as the refrigerator getting warm, also making a huge noise off and on. I called customer service and was told there was an ice maker recall so they would send me the ice maker and then I should schedule to have it replaced. 4 weeks later I finally received my ice maker replacement. I knew the issue of it heating up and then freezing the items in my refrigerator and was not related to the ice maker so I went ahead and called them back to send a service person. The service was scheduled out three weeks. Ugh! Loud refrigerator and I couldn't keep my food in the freezer because it would defrost for no reason. So I waited the three weeks and the repairman came and fixed the issue on July 6th, 2022 and installed the new ice maker. Woke up the next morning to water everywhere in my kitchen floor. Now the ice maker is leaking a lot of water out the door, No ice had been made, Called Frigidaire back and they said they couldn't get anyone out for a week, July 15th, 2022. All I want is my money back so I can get a decent refrigerator. They say they can't do that? When does the consumer have rights in these types situations? Frigidaire is junk and their customer service stinks as well. I will never buy another product from them again. Who can go for weeks with a crappy refrigerator that may or may not work?

We moved into a brand new house and that came with a Frigidaire refrigerator. Upon moving in we noticed the fridge was not dispensing water, was not making ice, and we could not remove the water filter.

We called figidaire customer support and spoke to someone who’s was barely helpful and insisted it was the way the fridge was installed that was the issue. Finally we convinced her that a tech is needed to review the issue. It then took 2 days to schedule a service visit, and then another 5 days for the tech to make it out. By this point, I already knew what the issue was, everything in our fridge was FROZEN even though we had the fridge set to 43f. So of course that froze the water lines inside the fridge.

Then the tech came and of course there was an issue with the board on the fridge and he said they cannot get the parts for at least 2 weeks.

So we are stuck with a broken fridge that is using sooo much electricity for 3 weeks and we cannot use any water or ice. Frigidaire support is lackluster, and the fact that a brand new fridge like this is damaged and they don’t care to fix it quickly is ridiculous.

On top of all of this, think of all the other possible components this could’ve damaged and the tech said Frigidaire would NEVER replace a fridge, just swap components, 1 month at time haha.

Never buying Frigidaire appliances again

I bought a Frigidaire Dishwasher back in November of 2021. Our house was being renovated and we finally moved in May of 2022. We actually used our dishwasher one time! The dishwasher has not worked since. The service people were here a few times and still not working. We just had had an appointment two weeks ago for service and no one showed up not even a phone call. This past Friday another service person was to be here in the AM and canceled. I called Frigidaire help line again and we’re rude and no help what so ever! Now I just want them to take their dishwasher out of my house! I have bought this dishwasher in good faith with warranty and and nothing has been done to resolve this problem. From what I can tell Frigidaire does not stand behind their product. Their warranty means nothing!

We purchased this from A J Madison to replace a similar model purchased in 1996 that served us well. The new one, which appears almost identical, arrived and we were disappointed for the following reasons:

It is advertised as Stainless Steel, like our old one BUT it is not stainless steel, it is stainless steel “Finish”, steel with a flash chrome brushed appearance. It came with six mounts for shelves but only 5 shelves, two of which are drawers. it lacks any meat deli drawer, which we bought elsewhere. The light is very unappealing as it only illuminates the top shelf while to old on was mounted in the back so we could clearly see all the shelves/drawers. This unit is 1/2 cubic feet smaller, and it is very noticeable when storing bottles. The old one had a can dispenser for soft drinks - not this one! The old one had a removable drip tray under the door ice and water dispensers that could be cleaned. Not this one! The new one has four freezer shelf/drawer but only 1 drawer and 2 shelves. The old one had two drawers and three shelves and the back mounted light, this one is dark. In our opinion this is vastly inferior to what we purchased years ago and is markedly of less quality and utility. Before you buy online be sure to go and see the product locally!

Within 6 months of purchase after using the cleaning mode, the oven would not work. Covered by warranty, so replacement included 4 burners on top which the technician noticed showed signs of going so he replaced those, and the thermostat in oven. The thermostat went again 3 more times. My contact with the customer service department of Frigidaire was horrible. CS was provided by staff in the Phillipines where a language barrier was evident by wrong information recorded and shared back with me after the call. I contacted the North Carolina number for Electrolux and asked for a US customer service representative, he said absolutely and I ended back in Philippines!

I am now stuck with an oven that doesn't work. They gave me 40% off the purchase of a new Frigidaire stove. I said to the CS representative, "Really? Do you think I would purchase another stove from this company?"

Don't buy Frigidaire...such a sorry state of affairs when you pay $1000 for a new stove that doesn't work in 18 months.

I purchased a refrigerator in October 2021 in November 2021 I started having problems with the ice maker. A technician was sent out and the technician the back wall was iced and he ask to remove everything from the freezer he let the back freezer unthaw and he said the water that goes into the ice maker was going all over the place causing a wall which means the water wasn’t reaching the maker. He then proceeded to put foil around the water carrier. That worked for about two weeks and I had to call Fridgedaire again. Again they sent a technician out and this time he ordered an icemaker which took about a week and a half to arrive. When he finally came after a week and a half he installed it a month later I got an indicator came on the refrigerator high temperature. I called Fridgedaire again they sent out another technician technician . The technician could not figure out what the issue was. So what he did decide to tell me is if there’s anything in front of the vent which I was not it stops the flow but he could not figure out why we had a hi temperature indicator Come on. Now today I called Fridgedaire because for the past week or icemaker is not producing ice again. Candy the supervisor information told me that I need to order another icemaker I told Candy we’ve been through this already I don’t understand why can’t they replaced my fridge raider this is a major Purchase an appliance we’ve had nothing but trouble with this fridge raider from the first month I purchased it and nobody has been able to replace it or fix it I’ve had three Fridgedaire’s and this is the only one I had issues with

Placed a warranty claim with Frigidaire and received an email notice of receipt of the claim. Then nothing. Had to call back again and resubmit. Still nothing. Tried contacting email of individual that helped after first submission - no response. There appears to be no way of following up on this than to restart the process each time. Frustrating and time consuming.

This is for a dehumidifier that stopped working properly after about 1 1/2 years and has a 2 year warranty.

Purchased a/c from Amazon 8/16/2021 and registered the product registration. I initially had problem with fan stopped running. Did troubleshoot which worked. Summer came to end and against my better judgement I kept it for this season. Fan stopped twice in 2 days, evening of 2nd day fan would not run at all. I contacted customer service on 5/16 and they sent me instructions which I followed. Received an email 5/23 that my documents were clear enough. I resent my email the same day. I have been calling each week for update and C.S. On 6/14/22 I called again and Meryl assured me that she will make my case a priority.

Called for update on 6/23 and am now told it's in corporates hands.

I am a senior citizen living in a 2nd floor apt that has no shade. I have health issues and it is getting hotter.

Please will someone contact me regarding my complaint

Lucille Hall

[protected]

Email... [protected]@yahoo.com

I bought a Frigidaire side by side Nov 2020. In August 2021 where the ice comes out of the frig, the covering fell off. I am a single person who hardly uses this feature. Called for service at Frigidaire because its was still under warranty, he came, he fixed it. But it did not look fixed right. I should have called and complained and I didn't. I just decided to not use the outside to get ice... fast forward May 2022. it is out of warranty and there is water dripping from this opening. Of course when I call its going to cost me. Even though I feel like it wasn't fixed correctly the first time. Called someone else to look at it. They told me it was a factory default and I needed to contact the company. They don't want to fix it. They showed me where there is a gap in the seal and other things I didn't notice. These are pictures of the repair work that was done on the seal.

There is no excuse for a product to last 2 years only. We paid $1700 for the fridge and now it's going to be $[protected] to repair it! It's also already discontinued, so can not get a new one. Repair man the minute he saw the fridge just shook his head and said "oh no". He has been repairing this fridge all over town. He also said that the company doesn't care and will not do anything about it. It started freezing foods, then the temp would go too high and cause it to alert, then it would seem like it cool, but the temp was 57, then it would go back to 38 degrees and the food would be warm. Can't fix it with anything but original parts, so I guess I'll have to pay $1700/2 yrs? It's built in with the full freezer, so unless I buy two whole new units (not fridgidaire, thank you) I'm stuck.

We purchased our home through Angle Builders located in Kingman, AZ. Per Angle Builders, we ordered a Frigidaire stove, Whirlpool microwave and a Bosch dishwasher from Attwoods Appliances located at 2389 Airway Ave, Kingman, AZ. The phone number is [protected]. We also ordered a Whirlpool refrigerator and GE washer and dryer.

On March 10, 2021, we had all the appliances installed in our new home.

At the time of purchasing these appliances, we were NEVER told that the stove was a 2018 model. After talking to a representative of Frigidaire in April 2022, we were then informed of that fact. If we were told that the stove was 3 years old, we would NEVER have purchased it. This was a well-kept secret.

In December 2021, the right front burner stopped working, Frigidaire was called out to fix it. The following appointments were set up:

January 13, 2022, between 8:00 am – 12:00 pm

February 7, 2022, between 10:00 am – 2:00 pm

February 24, 2022, between 1:00 pm – 5:00 pm

March 17, 2022, between 8:00 am – 12:00 pm

April 4, 2022, between 12:00 pm – 5:00 pm

April 21, 2022, between 8:00 am – 12:00 pm

May 2, 2022, between 8:00 am - 12:00 pm

May 20, 2022, between 1:00 pm – 5:00 pm

This is a total of 8 times, the stove has been serviced by Frigidaire, but all failed.

After the first service call, each serviceman ordered part(s) to fix the stove for the next appointment. The following parts were ordered:

1 - Element Assembly

1 - Generator Assembly Y, C

3 - Overlay, Control, Blac

4 - Controller, Elec

1 - Cooler Fan

This is a total of 10 parts, but again, all attempts to fix the problem failed.

We paid $1199.00 for this stove and want a stove that works. This stove does not work!

Frigidaire is telling us that the stove is out of warranty, but it was never fixed while in warranty.

Please help us get this issue resolved.

Thank you for your time and attention to this important matter.

Sincerely,

George & Bernadine Shott

3267 Brenda Avenue

Kingman, AZ 86401

[protected]

Two year old refrigerator has broken hinge on top right door, seals ineffective, water filter won't come out for replacement, ice and water door function no longer working.

Repairman managed to secure door temporarily, cannot get the old water filter out to put new one in, so ice and water maker won't work any more.

There is water condensation and ice on back wall of fridge - just awful.

This fridge is a little more than 2 years old, what a waste of money.

Bought this 3 door refrigerator/freezer from Famous Tate on 3/9/20.

Two weeks ago ice and water drops started forming on back wall. Called repairman (Combs Appliance, Brooksville, Fl.).

Repairman found hinge on top right door completely BROKEN OFF, door will not close properly.

Also cannot change water filter - it is completely stuck.

Repairman managed to secure door temporarily until replacement can be ordered. Called and told me whole door needs to be ordered, upwards of 500.- and 3 months waiting. Also seals need to be replaced. Parts and labor upwards of 800.-

He advised I just use it as is since it still works.

However, still CANNOT replace water filter, it is STUCK, repairman cannot get it out without breaking the whole thing.

Yesterday the water in door stopped working as the replacement filter is nw demanded in RED.

Now have useless water and ice in door unit, broken right top door in a 2 year old expensive refrigerator.

NEVER had a door hinge break and fall off in all my 80 years. No kids in house to slam door, how can this happen?

I request a refund - at least partial - this is unbelievably poor quality refrigerator and I now have to buy a new one.

My fridge is still under factory warranty. The icemaker malfunctioned and flooded our floor with water. I called the service number, reported the problem, and Frigidaire gave me a confirmation number and told me that the repair service would be provided by A&E Factory Service on June 2nd. No one showed up on June 2nd so I called A&E. They told me that they didn't have any record of my name, phone number, or address. A&E also said that they don't use confirmation numbers that start with 8, only zeros. I called Frigidaire again. They gave me another date, June 16th. I called A&E b/c I needed to reschedule. Again, they say I don't exist. Neither company lets me talk to a supervisor. This has been going on for a week. Both companies are send me around in circles.

Frigidaire: [protected]

A&E Factory Service: [protected]

Confirmation Number: [protected]

Andrew Hill

[protected]

Zip: 11372

[protected]@gmail.com

Hi, I purchased the refrigerator from Home Depot May 3 2021 and picked it up May 18 2021. We brought it to the cabin and installed it. Waited the the recomended amount of time to plug it in and it functioned great until the week of the 4th of July 2021. Looked at the Frigidaire website and found a authorized repair servicer. Talked to them and they troubleshot it July 19th and said it needed a compressor and a condensor. The technican would not take the appliance or help me load it in my truck! I recruited some help (takes 2 every time plus removing doors on cabin and fridge) and took it to Johnson Appliance and waited weeks for parts and the repare to be completed. I picked up appliance at the end of Sep or first of Oct and returned it to the lake property. (100mi round trip) The refrigerator lasted aprox two weeks and failed. Brought the refrigerator back to repair shop. (100mi+-) and they rechared/checked for leaks? Brought the appliance back to the cabin (100mi+-). It worked for two weeks. Tech came up to the lake property and recharged system without replacing any parts. Was told by repair shop that it was fixed? It worked for two weeks! Brought the appliance back to the repair shop (100mi+-) Nov 10 2021. Was told by the owner that I would get a replacement. The appliance has been in there shop since. I don't know what they did to it but they are saying that it is working fine? The problem with getting a replacement has been that they Johnson Appliance has not registered any work with Frigidare since the begining of the repair's. I have talked with Frigidare at least 30 times since this issue has started and I get a new person everytime? I was finaly told that I'd get a replacement Apr 4th 2022 Trans #[protected] but it was denied because of the documentation from the appliance shop! They called A&E to get them to advise the refrigerators issues. And felt like me that I should just start over! The fact that I get a different rep every time I call is super frustrating as I need to explain the issue over every time. Lately the first thing they tell me is that it is out of warrenty! After it is decided that it is an ongoing issue. They all come to the conclusion. That the appliance repair shop's documentation (there is none!) doesn't require a replacement. Now they are saying that it is working in there shop and has been for a while? But I don't know what they did to it since its been there or want to trust it at a remote site. (we've lost 3 refigerators of food) not counting mess it makes (water damage) or trips to bring it in. We have been without a refrigerator for every major holiday now in the last year! I would really like not to have to deal with this repair shop or there staff anymore!

Please Help!

Kevin

[protected]@gmail.com