Game Stores South Africa / Game.co.za
Reviews and Complaints

To whom it may concern

I am a bride to be, getting married in 2022.

Getting married can be quite stressful and expensive.

So, when I came across Game South Africa's R5 Canon Instant Camera special, I was over the moon. The idea was to place an instant camera on each table, to give guests the opportunity to capture the moment. These cameras are normally too expensive, especially when buying such a large amount.

I arranged friends and family from across the country to assist in the quest in getting our hands on these cameras.

On 19 November 2022, a group of 10 people arrived at various stores, respectively. We made sure to be by the doors, before they opened, at the start of the que.

Unfortunately, thanks to false advertising, there were absolutely no stock available at any of the branches.

What an embarrassing and disappointing day. People took time of work to participate in this campaign, only to be sent home empty handed.

See attached proof of special on official website (https://www.game.co.za/game-za/en/R5-deals-tcs).

Kind regards,
Amelia Hattingh

I purchased a washing machine 5 weeks ago, paid cash, and still not delivered ? Game galleria customer service has been atrocious. Still awaiting call back and a response to my email. I would like a refund please .

I am appalled by the way at which your staff at GAME Nonesi Mall do their Jobs, its like they do not care, at all!

You stand there as a customer for hours, literally...poor customer service, nobody says sorry for keeping you waiting, the attitude in their faces...they minding their own businesses but customers are there needing help, day in, day out...

Instead of getting help, you'll hear them gossiping about the shops politics, which we have nothing do...all we need is for them to attend to us!

Please try and train your staff, whoever is the area manager really needs to do something, and I'll make sure of that...that Store is like a ZOO...and if there was another GAME store in Queenstown, or Makro I'd sure go shop there because I cannot deal.

Black people cry of needing jobs everyday but when you give jobs to them they fail dismally but what can we do?!

good day I have a concern were game has items on sale but when you go to the shop the is no stock in hardly 3days from the sale day
I have been checking on the pool pool on special for R999 with the help of the sales consultant frm trade route and Jabulani but the item was not available since day 3 of special

Was R1, 799.00 Save R800.00
R999.00

Brand Bestway
Item no. 821884-EA
90% / 2300L WATER CAPACITY
Easy set up/Low maintenance
Polyester Frame
6 Months Warranty

Date - [protected]

Game store in Polokwane (Game Centre), went to check out a product on promotion (Bettaway Swimming pool - R999 on promotion). Worst Game Store in South Africa. No service, product not on shelves or in store. Staff loitering, no staff in corridors, spent 20 min just looking for the section of the swimming pool.
Close the damn shop..

The service given by Sonto Tsotetsi at Carnival Mall on the 26/10/21 was very unprofessional including the security guard on duty who did not stamp my pop because they were busy talking about their own businesses while I'm being served….All they cared about was the guys who bought alot of liquor and the guy who is working with Sonto who did not help her, it was like I was not there both of them looking at each others eyes while no security at the door.
Maureen Moroane- keep up the good work, she even explained to me about the survey and highlighted the link to use🙌

I purchased from Game Rosebank a Trojan Glide and Treadmill on 31/08.
The glide was squeaking and after several complaints to Game Customer Service the guys came out tested the machine and immediately refunded me as they said it was a factory default.

Not even a week later the treadmill started acting up with the belt moving to the right. After calling Game and being told Trojan must come repair it I lodged a call. 8 days later someone came out replaced the belt and the next day the machine was even worse. The belt is worse and making such loud noises.

We called the technician. He said call his boss. We called him and he said he'd come out but a week later he hasn't come and is now avoiding calls Ref No
VJ0025669.

Since Game is selling these clearly defective products its up to you to sort this out.

I don't want a machine that is broken and needs me to keep chasing for fixing every month for the next 2 years.

I want a refund on this as well and I will get something from somewhere else.

I purchased earrings from Game online stores and the service I received was pathetic.

On 29 Sept 2021, I placed my order online and made payment.

On 07 October 2021, my order was received and it was faulty and had to be returned. I called the store and they said that this would be sorted out, after constant follow ups with them, and after them asking me, who lives in Pietermaritzburg, to come to the East Gate Mall store (5 hours away) they sent the courier to fetch the product on 12 October. Today being the 19th of October (12 days since advising them that the product should be exchanged) I have still not received confirmation that the earrings have been returned to the store or when I will be receiving a new pair.

Bought a treadmill online it's been 2 weeks and it hasn't arrived, called to check what's going on and guess what, they hadn't even processed it. Bear in mind that the store says orders are dispatched within five to seven days. I waited for another 7days and still no communication from their side about what's happening to my order. Then I finally called and the customer care service is giving me different stories. One of the customer service guys finally gave me the tracking number of their parcel delivery partners, guess what, I discover the parcel has not even been collected, this is contrary to what the email they sent me said. The email mentioned it was on its way to been delivered. its already been 2 weeks of this mess and I'm just thinking of canceling the order

I was promised I would receive the item by Monday or Tuesday... no responses till they contact you... you have to keep calling them. .. today I'm not no stock.. they would let me know...

I'm done. I would like a full refund so I can get thos from makro

Well the service of Game is very bad I mean for such a reputable company the type of service being offered by game Menlyn is not acceptable.
I have been trying to get a hold of Andrew the store manager, Roda who was actually assisting for over an hours for a simple proof of purchase.
Seems to be Game standard. Andrew, Dekeledi, Roda and Dorah

I bought KIC fridge at Game Mooi River mall at Potchefstroom on 14 June 2021 by September 2021 it has a cooling problem and the KIC technician said the gas is finished. How come because I bought a brand new fridge, and I'm told I can't return it to the store but I don't trust KIC brand any more. I lost a lot of things getting rotten in the fridge.

Makro online purchase ref nr MAK3122932. I purchased a tumbledryer 29 Jul and before it was dispatched for delivery, the order was cancelled. Despite the cancellation, it was still delivered 10 Aug. We arranged to have it collected again to return the dryer. It took more than 2 weeks to collect (23 Aug). I still await my refund and it is now 21 Aug. I have called and emailed numerous times without success. What should I do to get my money back?

Thanks Mariska
[protected]@gmail.com

I bought a cellphone at Alberton city and it was advertised with a free sim card, I even asked Pinkie Moloi who was helping about the phone and she said i'll get a free starter pack but i'm surprised when I get home it has no sim card.. i'm not happy at all. When I came back from paying I found her busy with the cellphone so i assumed that she inserted the sim card

my name is gilbert maswanganye i lost my laptop i was wondering if you can provide a receipt copy.my id [protected]

Hi, I went for an upgrade that was part of the voucher deal, assistant told me that I don't qualify for the voucher because I'm under dept counseling, but I qualify for the upgrade.
I checked your t&C's and don't find that a customer don't qualify for the voucher when you under dept counseling.
The contract in question is [protected]
My contact [protected]

Subject: Fwd: [Mass Discounters] Re: Re: [Mass Discounters] Re: Re: [Mass Discounters] Re: LG Washing Machine - [protected]

To whom it may concern

On 30 June we purchased a LG washing machine from Game online. On 15 July the washing machine was finally delivered to our address. On 30 July the machine started making a strange sound during its spin cycle.
We took a video and emailed Game with the issue and video on the 1st of August.

Game finally came back to us informing us that it is LG' technician that should come out and check the machine.

We have been waiting for LG's technician ever since. We have requested that Game replace the faulty unit, which they refuse to do since the technician first need to assess the issue with the machine. Every week I send numerous emails to no avail.

It has now been 16 days and no one has been at the machine to see what is wrong, no follow-up communication from Game, nothing.

We are tired of struggling to get information in order to get this issue resolved.

We hereby request a full refund for the faulty machine.

We are seriously disappointed at Game for not trying to resolve this issue and unfortunately will not purchase any future products from the Game store.

I went to a Game Store on the 24th of February 2019 and i wanted to find out if i would qualify for a Game Store Account, the employee assisting me told me i qualified for R7000.00, they asked me normal questions and a contract was presented, the employee asked me if i would like a 12 (twelve) month option or a 24 (twenty-four) month option, i decided to take the 12 (twelve) month option, as on the contract, the premium is R738.21 which means over the period of 12 (twelve) months and the Annual interest rate of 20.75% i would have paid R8, 959.48 in total which includes the Monthly Service Fee's of R59.00 and the Initiation Fee of R101.00 and the Customer Protection Insurance of R28.25, total interest charged (based on a 12 month repayment period) is R811.48.

Long story-short, I have paid every installment up until February 2020, and my premium was changing on a monthly basis, having spend literally thousands of rand on petrol going to the Game Store for assistance i never received, no one could ever explain to me why my Premium was changing nor why my closing balance kept going up instead of down, spoke to RCS directly and they told me they see the problem and they will "call me back", 2 years later i am still waiting for that call... my account is still running regardless all the payments and effort, people call me on a daily basis to tell me that i have been given our to attorneys... why was i given over to attorneys? someone must please assist me with this matter, i urgently need help and i have contacted everyone i ever could regarding this... i have all the necessary documents needed, this need to be resolved, i am blacklisted because of this.

Regards,

Jean-pierre Welding.

[protected]

Morning on 4 August 2021 I went to my local game store in Alberton City Shopping Mall.

I wanted to buy the Russell Hobbs Microwave advertised in your specials that started 4 August 2021. The advert is for a 30L Electronic Microwave 900 Watts for the price of R1299.

I found the special on the shelf but did not realise it was a 20L and not 30L. When I eventually got helped the staff member just picked one up from the floor and took it to the cashiers.

When I got home my husband made me aware of the fact that is was the incorrect one. This morning I returned to the store to exchange it for the 30L one.

The staff member that helped me today then realized that they dont have any of this product in the store. He then proceded to call a few stores to see if he can get me one.

He came back after a while to say no store in my area has stock.

This is not the 1st time that we want something on special and no store has stock.

I really think this unacceptable and would like to get an answer from any person in top management to explain this to me.

This comes down to FALSE ADVERTISING.

I went to buy 2x sleeper couches at Game Zevenwacht. I was told they dont have stock but they find out from the other stores if they have. That was on 27 July 2021.

Somerset indicated that they have stock so I paid at Zevenwacht and went to Somerset to collect it. When I arrive at Somerset apperently they dont have.

I went back to Zevenwacht on the 27 July 2021 and again was told that Somerset have. I went to Somerset and was told they only have broken stock.

I was then send to Stellenbosch because they have stock. Stellenbosch send to N1 city as they did not have.

I arrived at N1 city and was told I must take a display unit as the ine in store is broken. Of course I refuse. Now they told me they will fix the broken one with the display unit and then I can get it.

After 3 hours if waiting I was infirmed that Somerset must first confirm I did not get the couches. Somerset on the phone unresponsive.

Now I must go back to Somerset to fetch a letter or pay R320 delivery fee. I mean what about my fuel? My time? For 2 days up and down and for what? I dont want to give my money back also in order for me to rather go to another place and buy it.

I will never buy at Game stores again.