Game Stores South Africa / Game.co.za
Reviews and Complaints

On 12th December, I ordered a speaker from Game for son's Christmas present. They confirmed that it would be delivered in 7 days.

On about the 15th I started getting worried as I still hadn't received a tracking number, so I phoned their call center. I was told that it hadn't been collected from Game yet. I was promised a follow up call back this never happened.

A few days later I called back. Again, was told that it still hadn't left game and that they would find out what was going on and call me back. This never happened.

On the 21st of January, the speaker still hadn't been delivered, so I sent an email to their customer care to cancel the order and request a refund. I have not been refunded to date.

On the 5th of January, I got a confirmation email to say that the speaker had been delivered. We were away at the time and nobody was home. The item was definitely not delivered.

On the 6th of January, emailed their customer care again to explain the situation and to date have not heard back and my money has not been refunded.

Order number: #[protected]

I am so frustrated with the Game store in Somerset and Hisense in general. To begin I was a cash paying customer purchasing a washing machine of R7000. When you purchase a product that is worth this much of cause you look for something that is of good quality and last for quite a few years.

To my dissatisfaction the 9kg washing machine did not last me one year. The actual reason that I bought the washing machine is because I have kids less than 12 years old and have been struggling for the past month with dirty smelly clothes.
One of my children is currently on the potty training, I've been sitting with stinking dirty laundry, I have my grandmother staying with me as well who is also not well and imagine having to take her to hospital with dirty clothing. I can get charged for negligence and she could lose her government grants because people will be thinking I'm not taking care of her.

When I went to game, they sent me from pillar to post. But they were the ones who so eagerly took my money. Infact they were more than happy to take my money but did not ry to assist me in the least. I was referred to a white lady names Jeanette from Hisense as the washing machine is a Hisense brand. Then this white lady Jeanette who I'm sure have no customer service skills at all or maybe it's because I'm not her color treated me like a peasant.

If you google peasant, you will see what it meant, it means that she treated me like a poor, uneducated person of low status. on top of that she was flippin rude. Mind you if I want to, I can be rude too but I choose not to. She has no empathy for people and has no respect for herself and your clients.
She is clearly not happy with her job description, or maybe because of the color of her skin she feels she can speak to people and treat people like she owns Hisense.

However, because of her and her lack of empathy is why Hisense and Game will be getting bad reviews all over social media, hello peter and well as the Ombudsman.

This was not the only disappointment regarding the washing machine.

When this [censored] called Jeanette sent out the supposedly repair agents, they came to my house looking for a water leak on the washing machine but that was not the problem. They did not switch on any machine. One guy took his phone and put on his flash looked in the washing machine and said the front rubber is a problem.
He said it was caused by overloading the washing machine. How petty, how does one overload a 9 kg washing machine. How is a machine that is not over 1 year old and still withing guarantee just stop working.

They gave me a quote for R1300 as according to them Hisense the rubber gasket has to be replaced and does not fall under the guarantee. Its customer negligence, you do the math how is a rubber customer negligence when the washing machine was never overloaded. I did not have any money at the time do the repair. In fact, it was never my duty to pay for the repair.

I had to go and make a loan and decided to get a second opinion as I was not happy with the feedback from your incompetent staff, and repair agents.

Low and behold the actual drum was supposed to be replaced. The second opinions guys actually put on the washing machine and they could get the actual problem. And guess what the rubber that I was quoted for R1300 was not the problem.
The drum of the machine was replaced the rubber gasket is still in check there is absolutely nothing wrong with it. So even if I had money and that customer negligence issue was never my fault maybe your repair agents wanted to make money out of me.

I'm so disgusted, what ever happened to customers first. CUSTOMER SERVICE is probably just displayed to white people or rich people. Whatever happened to having sympathy for people. Instead, Game just took my money and had no interest in what happened to the faulty product at all.
I have all the slips and quotations and well as email correspondences from Jeanette.

I also have the guarantee papers that I received upon the time of purchase. To Jeanette. you are an inconsiderate individual who picks on people of a different color. To game thank you so much for the inconvenience you caused myself and my children and well as my granny who lives with me.
And thank you for treating your customers like [censored].

My warning to people wanting to purchase from Game is Somerset. Think twice before you spend your hard-earned cash at game. They will gladly take your money with a smile on their faces and when it comes to faulty products, they send you to the supplier.
Yes, the suppliers should fix the [censored] they sell to people. Then their representative is out to make money out of you.

Even in Jeanettes email correspondence is called me stupid and not educated and that is of the worst customer services ever. You had me making debit in midst of a pandemic and its money that I do not even have.

#GAME SOMERSET
#JEANETTE FROM SOMERSET
#HISENSE REPAIR AGENT they are a bunch of people who is looking to rob people of their hard-earned cash.

I want my money back, never mind your apologies. It's not needed after your [censored]ty services.
I have every reason to believe if I was white I would not have received this service.

Out of desperation I had to take matters in my own hands.

Please see attached the quotation received from Jeanette fro the rubber and the pictures that was taken only for it to not be the fault.

My Kids is suffering as I now I expenses that I did not budget for.

I want my money back.

Regards
Mrs Sylvester
[protected]

Game online shopping **********
Oder From November This people the are bunch of useless cabbages I have being calling them regarding my oder up until today all I am getting is excuses and this people they can Lai as if they went to school for including management Dilshaad Khan who reply to the email that was send 0n the 02/12/21 she only replied on 26th of December 2021 not solving the problem still Lai. I have been requesting for my call records seens they say calls are recorded even to I haven't be able to get those records I am spending more than what I paid for by calling them each an every day non of them are able to send those. All of a sudden the description of the items changes on the 05th of January all along it was a tablet know it has changed because it suits your lais even the guys I spoke to at your call center they keep on saying it's a Tablet y would your guys says that 3 different people thats the reason I want those records and the were some of the things that they said [protected]

Good day
order placed: 29 November 2021
order no. [protected]
i was informed my order was dispatched on the 1 Dec 2021, but till date 11 January 2022, Order was not delivered.
I have requested for refund, spoke to Rebecca at websupport on 9 dec 2021 and was told my money will be reversed, still not received. Called Game support 11 January 2022, spoke to Churu, who was not able to get through to the Game Westwood to follow up on my refund. So once again, FRUSTRATED CLIENT

Goodday

I have contacted the online customer help line
Since purchasing the Whirlpool Washer/dryer from Game Newcastle, it does not function properly.

PURCHASED: 30Th December 2021.
MAKE: Whirlpool
MODEL: FWDG96148SBS ZA
SERIAL NUMBER: SN602118002034
PURCHASED AT: Game Newcastle

DESCRIPTION OF FAULT:
The machine powers up.
The machine does not wash/ spin
THe display screen reads F01
I googled the function F01 means a circuit board error.

I have received feedback from the Game Webmaster online helpline advising that someone will contact me to arrange pick up of the product.
I did stipulate in the email, that i do work in theatre and that the liason should be done by email, rather than phone call.
However on the 3rd of January, there was a missed call from Game Newcastle.

I subsequently send further emails to the online game helpline, to rearrange a day, with no response from the online webmaster helpline.
It has been more than a week, with a non-functional product.

I will sincerely appreciate immediate collection and replacement of the product, or a refund.
As not having a washer/dryer is a big inconvenience to me, especially now during the 4th wave of covid, and me being a health care worker.

I look forward to a swift resolution of this issue

Thank you
Dr Peter

Agnes Maredi is a rude consultant and she doesn't even respect customers time. She's in the store forgetting she is at work and has no will to assist. If she doesn't wanna work with people she should stay home and allow people whom need the job and will respect people and the importance of people's times have the job. Please ensure that something is done to keep your client base happy

Good Day
I purchased a set of bicycle training wheels online on the 15th December 2021. The was a highlighted message that stated that if items were purchased by the 15th it would be delivered on time. I called your call center numerous times to confirm the delivery, and I assured that the item had been dispatched and I would receive a call from the courier company. I called the call center on the 24th December and requested a refund and again on the 28th December 2021, nothing happened.
Purchase date: 15/12/2021
Order Number : [protected]

It would be highly appreciated if this matter is resolved urgently.
NB: I do have audio recordings of calls made to your call center.

Good day.
I recently visited the Worcester Game brance. I've asked one of the staff members which was in the ile what is the price on the marked down item(as there was no price) Her reply was, go asked at the till.As all staff members was grabbing the marked down item.At the till I asked the lady infront of me for the price, and the same staff member came from the back with the same response. She refused to show her name badge and walked of.

Don't buy from Game Stores. I hate going to Game Stores because there service is appalling, no matter which store you go to. I then decided to shop online, and it seems that is even worse. I made an online purchase of 2 items and upon delivery I only received one of them. I then sent emails to customer care and received no response to date. In this time I contacted customer service 3 times and, as helpful as the agents were, they could not advise as to why my order has not been delivered as more than 1 store had stock of the item. Today I call back and I am advised that none of the stores have stock. Note that this item is still being advertised on their website and on social media! This is false advertising. I have sent quite a few emails and I received 1 generic email stating that there is no stock of the item I purchased. I also found out today that the systems have not been updated since Black Friday and that's why the system shows that they have stock. Black Friday was over a month ago. @massmart is this the type of service you offer?

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: on 17/12/2021 14:00 the afternoon I visited your Game store Mokopane.
2. I went to the toy department the three employees was standing in the ile with a trolley and talking, I wanted to pass and said excuse me they ignored me, I them took the trolley the gentleman was holding and pushed it await for me to pass.

I walked in to the jewelry counter, I was standing there almost 10 min looking at the stock, no once assisted me, the lady behind the counter was talking to another employee of game, I was not greeted, I was not assisted. they did not even walk may way.
I left the jewelry dep went to the toys department.
2. I went to the toy department the three employees was standing in the ile with a trolley and talking, I wanted to pass and said excuse me they ignored me, I them took the trolley the gentleman was holding and pushed it await for me to pass.

I left toys and walked to cellphone department
I stood there again almost 10 mon, with two gentleman behind the counter not even greeting or assisting me. The one gentleman called a lady form the floor to assist me, she walked to me and said yes! not Helo or Hi. I asked about the smart watched she said yes R1000.00 plus. that wanting to even assist I turn around and walked,

Half way out a returned to the cell phone department and confirmed it has been the worst experience ever no service or customer support.

Please note on both accounts there was no extra customers at the department, only me.

This has really been the worst, and GAME is a national face, never

It occurred on: 16/12/2021

This meant that Im discussed!

If I do not get reply on my complaint I will log the whole complaint to Helo Peter

Do your Job!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

nannelle Bezuidenhout

Store location Mokopane
Nannelle

Mokopane, MOkopane
Mokopane Limpopo
0600

I placed an Online Order at http://www.game.co.za on the 30 November 2021. This was Christmas gifts. I kept track of the order on the game stores website. On the 14 December I receive an email that my order is delivered. My address I used for delivery is my work address. We have a security that signs everybody in and out of the building as well as cctv footage. I have my proof that I did not receive my order.
I have contacted Game stores numerous times and was told the stock came from Game stores in the gateway Centre Durban North. I get told someone will call back the same day. I keep calling many times a day and I cannot get anyone to sort out this issue, I get the calls been put down on me. These where Christmas presents I ordered online. I want my order as I have paid for it. I'm utterly disgusted with game service. You are absolutely shocking. How do I get someone to sort this matter out as this order was a lot of money. I need this before Christmas. Game stores SORT THIS MATTER OUT NOW.
My Order number is [protected]

I will even go to game myself and collect my Items with my online proof.
I am shocked at your customer support.
your WhatsApp service I used and nobody calls me back. I sent a msg on your Facebook page inbox and get ignored. I want my items and I'm tired of waiting and been ignored. I will take this matter to the ombudsman. Your service is disgusting how you treat your customers.

Marietjie Grant

Contact me on [protected]
Alternative contact [protected]

i boght as cell phone as Gift, using online game website BLACK FRIDAY.
i planned that i will have this Gift for the recepient in time even if they are delayed i will still be okay (5-10 day delivery promise ).
today as of 13DEC21 still havnt received this item. (from26 NOV)
to 13 december it is 17 day and ... according to support desk
I will only get on 20 Dec 2021. and as per support desk they ran out of stock!
I would understand and keep quiet, But to my surprise they are advertising the very same PRODUCT with new price.
Question is they dont have stock, cant supply previous orders
and still running a PROMO of same item WHY

I bought a kettle 3 months ago the item no longer work I returned it and was told they don't have stock and the discount that was offered on the item I will now have to pay back if I want a replacement of the item called the manager Douglas Simon and was told the same he can not replace the item with a different item and they can't do a repairs as the suppliers is closed no customer service no help no solution to the issue game you are up there with the worse

Hi so I am very upset about the service I just received at Game Vryburg - I bought a Spin Mop which was R549. 99 on the rack (which according to the Consumer law that is the price I should have payed) but at the till it was R699. 99 and when I consulted the person in charge they were very rude telling me that it was on special till tuesday, today is FRIDAY why didn't they then change the price back? And that was also the price on the rack BEFORE the Nov special so I was supposed to pay the R549. 99 but they denied me to even try and consult with someone higher or even go look on the rack.

I purchased a TV online but after 2 days it didn't switch on, I sent an email and called customer care to let them know. They said send an email with pictures and within 48 hours someone will collect the TV but they didn't. Till now haven't received any response through email or any calls. I've spent 3 hours on the phone on 4 separate occasions to get this sorted but everytime they give a different story. When I called the second time the lady said 48 hours again. Still nothing. I phoned again, now a week later for them to tell me to wait another 48 hours for someone to get in touch with me. What incompetence.

I bought a Connex tablet online in May 2021. It completely shut down in September 2021, I went to the Parow store where the device was checked and confirmed it's not working. However they did not have a Connex available at the store and advised me to email their online complaints to collect it from me. It's the 29th of November 2021, I'm still waiting for any feedback or collection from Game Online, and this after numerous emails. They respond to the emails but never with a solution.

25/11/2021

I am utterly disgusted at the service rendered by Game Kenilworth, Cape Town, South Africa.

My wife (3 months pregnant), entered the store today, with our 4 year old Autistic son, to do an exchange between 2 products.

She fetched the product that she wanted on the shelf and stood in the queue to do the exchange. Unfortunately, the products (which she had fetched) barcode was scratched out with a permanent marker. The till operator called the supervisor who then told another staff member to page the individual working in the specific department. This did not happen, so my wife went to the department herself as my son became restless.

When my wife returned to the till, the till operator was arrogant and refused to help her (this, after having to stand in the queue all over again). At this point, my son began crying as the environment became too overwhelming for him. No manager/supervisor came forward to assist her, instead, the till operator told her to "sort it out at customer service" and called the next customer.

1. My son had a sweater on identifying that he is Autistic, as well as a little scooter which he pushes wherever he goes to make him feel comfortable.

2. It was not my wife's duty to go and look for the department sales assistant but because no one was willing to assist her, she was forced to go.

3. At what point does anyone in retail simply react with the attitude that "this is not my problem so I refuse to assist you"?

4. The item was purchased the day before, all we were seeking was to swap it for something else.

5. This is now going to cost me an additional trip to the store to do a simple exchange which could have happened today.

6. I have always been a loyal customer of Game. Is this really the way your staff treats their customers?

ONLINE Order for lawnmower was placed 13/11 and paid via eft. On 17/11 Dawn Wing couriers arrived with a damaged, partially sealed (effort with household type tape) BOX WITH no strapping and the delivery was DECLINED as we ordered and paid for a NEW item and cannot be sure that the item they tried to delIver was new or untampered with. A mail was immedIately sent to [protected]@game.co.za ( From the following email address - [protected]@ gmail.com)with photos attached, on which an almost immediate reply that " the matter will be atteded to, but that high complaint volumes were experienced" was received from [protected]@game.co.za
The courier guy ( Pule) phoned and tried to pursued us to accept the delivery, the situation was explained and ONCE AGAIN he was told that WE WILL NOT ACCEPT GOODS IN A DAMAGED PARTIALLY OPENED BOX.
On 19/11 @ 22H25 a mail was send to us from websupport that reads as follow:
" This is to confirm that you received delivery of the following items"

Are they not listening, or are they just ignorent about the fact that the goods WERE NOT ACCEPTED, THUS NOT RECEIVED!

We require proof of distribution of a NEW ITEM, IN A FACTORY SEALED, STRAPPED BOX within 48 hours, or a FULL REFUND OF THE MONEY PAID.

If they try to deliver the same item in a different box, sealed by them, it will constitute FRAUD and both the couriers and Game will be held liable for the consiquences.

Your assistance in this matter will be much appreciated.
P.J.Meintjies

We ordered 6x Dell 24" gaming monitors from Brooklyn Game and requested that they perform an inter branch transfer and pull all stock to their store.

3x Monitors were drawn from Wonderpark and 3x were to be drawn from either Mamelodi or CBD. These 3x monitors are still outstanding and have not been collected and transferred to Brooklyn.

We have paid for all 6x monitors in full, but are still short by 3x monitors.

We sent our driver to collect the 3x outstanding monitors from CBD and he was promptly assaulted upon stopping at the CBD store. We have since been instructed that no persons from our organization may any longer collect any products from CBD.

It has been 3 weeks since initiating this request and making it clear to the Brooklyn store that the monitors are very urgent. Yet it seems that is has very little bearing on them to perform.

We asked the staff whether the monitors include an HDMI cable and was told that it does not. We then ordered and paid for 5x HDMI cables in store. Upon unboxing the monitors, each monitors is supplied with an HDMI cable. We need to return the unopened HDMI cables, but don't want to drive to Brooklyn Game store twice. Once to return the HDMI cables and then another time to collect the outstanding monitors.