Game Stores South Africa / Game.co.za
Reviews and Complaints

Good evening

Today my family and I visited the game cresta branch - 08 January 2023 at around 10am
We were appalled at the service and treatment given to us by the floor manager
I had put a box of whiskers cat food into my trolley which was on the shelf with a price of R140 for 12 pouches
However the box itself did not have a barcode
Upon reaching the till point the cashier opened the box and scanned the items as individual which was 13.99 each
I said no as the price is 140 for a box of 12
She then called the manager who treated us as if we were thieves in the store
Saying the box is opened and they need to count how many is in the box
Which wasn't even opened by us
She then proceeded to go to the cat food shelf and said that the box is not for sale and they have to charge me individually
I disagreed and said that I've bought this box before from spar and they had no issue with the box price
She was extremely rude and went ahead to void the purchase
And told me to go and buy the cat food from spar
Why should something be placed on the shelf with a price tag under if it isn't for sale
My family and I left as she was really disrespectful
This will be placed on social media and we will no longer support game stores going forward
Kindly ensure that staff are trained on customer service and deal with situations in a helpful understanding manner instead of being rude to customers
If the lady spoke properly and explained why it couldn't be resolved it would be understood
However telling me to go an purchase from another store is unacceptable
Letisha Naidoo

[protected]

Once again I am left utterly disappointed by game liberty mall.

I placed an online order for a Christmas tree. There were 4 in stock at the time. The order went through payment was successful. I received a message from game liberty mall yesterday that MY order was ready for collection. So I sent my husband first thing this morning as traffic was a nightmare at the time I received the message (I am a traffic officer and I was working in the area) so my husband goes with the message and reference number as well as my ID and they tell him that there has been no stock from yesterday. So we have now wasted time 200.00 petrol for an order that was confirmed to be there. What exactly does games managers do if they are not ensuring that there is sufficient stock for the orders before sending out messages for collection? Who is responsible for these things I would like to take my kids to the store to show them that is the person responsible for them not getting the tree they wanted. I am absolutely appauled by MR. Mkhize telling me over the phone that he is cancelling the order as if it's nothing do I tell my kids his cancelled Christmas too? He should have honored the transaction. Even if the stock comes after Christmas. I did telling him it's unacceptable and that I will be complaining he was not interested or helpful a don't care attitude to be exact I hope your calls are recorded. I am going to be contacting hello Peter as well I am really upset that wasting people's time and petrol is just brushed off as if it is nothing with out even a simple sincere apology. I'm absolutely livid by that because now an apology is going to only be given because I have mentioned the failure to do so not because it was the correct thing to do. We don't all have the luxury of being able to go in-store to shop and my husband only has leave at year end so this time he spent on his way there and back in heavy traffic has also been taken from him and the kids yet a simple call to correct this could have been made

Good day

I purchased a Kaspersky Anti-Virus at the Game store in Cnr Plein & Darling St Grand Central, Cape Town City Centre, Cape Town, 8001 in October 2022. This was when there was a clearance sale before the shop was shut done. My complaint is that the Kaspersky Anti-virus has expired end of 2021 and I feel cheated because it’s only when I opened the box that I realised this.

Portia

I ordered some items online 15 December 2022 up until today the 03 Jan 2023 still not received my order. When i check it says it was to be delivered 29 Dec 2022...30th Dece 2022 i got a message that it will be delivered same day @ 6pm and i waited till today the 3 Jan 2023.

Just for advice please dont order at game because their delivery is just nonsense and no one cares because when you call, they tell you to hold till your airtime if depleted.

I will never order at game anymore and when i read all reviews i regret doing such with poor service.

No wonder game stores are closing down in south africa their service is pathetic

My name is Tebogo Dube, Order number is [protected] and my contact number is [protected] and my email address is [protected]@yahoo.com.

I ordered a clothing rack online on the 24th Dec and I only got the message (Halala! Your order [protected] for R599 has been processed. We'll text you when it's ready. And I haven't got any update until today.

Kindly assist regarding this matter as this has been to long. I got the orders Dat at any shops that I done after this one, so I am confused.

i Bought a fridge on the 15 th Dec 2022 it was delivered at my place on the 20th Dec 2022 i at work when it was delivered ...when i get home i open it i discover that it does not fit in my fitted kitchen unit i logged a call online same day afternoon :Request Number: [protected]

ORDER NO :[protected]

i have been making a follow up from Wednesday on Friday i was told that my call has not been attended yet and collection it has not been booked since it a long weekend i must wait until wednesday ...to day its wednesday iam making a follow up again being told tat i must just wait for a call ...my question for how long ..can please help me out here and collect that fridge it does not fit so what must i do with it beacuse at this moment it is blocking our freedom of space ...i dont want it in my house

Good day.I bought a Milex 5 litre airfyer on the 7th December 2022 at Game N1 City for R1599.This airfryer literally melt the plastic on the inside the first time it was used.I returned it on the 13 th December 2022 and upgraded to the Milex 5,6 Litre premium airfryer 1700 watt for R2000.

On Christmas morning 25 December 2022 whilst preparing Christmas lunch this airfryer's drawer handle literally broke off causing Christmas lunch to land on the floor.Is this the standard of product Game stores South Africa sells.I will be returning this defective product asap.

On the 22.12 we went to Pinetown Sanlam Centre in search for the perfect bike for my 10 year old. ( which still believes in santa)

We were disappointed to say the least when we tried to assemble it for xmas morning, it was the incorrect bike size and had no peddlles.

How do you explain to a 10 year old that father Chrismas messed up and take the magic away from him.

I Placed a order online on the 19th of December. I got a text msg confirming I can collect my order I selected for collection at Game Clearwater mall on the 21st December. Upon arriving to collect my order, to discover that 3 of my items were not available and they guy assisting us with the collection, said he cant help us, we will be refunded.

When I got home, I checked online and the Bestway Steel Pro Max 3.05m x 76cm Frame Pool was still available, As well as the Towel sets I ordered.

I sent a email to customer service on the 22nd of Dec, till now I have not had a response, I called the customer service centre on the 23rd Dec, The lady I spoke honestly did not know what she was doing. I explained everything to her, she then in return told me that the pool is out of stock, after I provided her with my order number. ([protected]) I then asked her why is it still showing as available online and why was I allowed to check out and pay for a item, if it was out of stock, she could not give me a answer.

I then asked her to check for me if any other stock had stock available, she asked for my nearest Game, I said Mall of the South or Lenasia, she put me on hold, after a few minutes, she said there is no stock available at Mall of Africa, I said to her, I never said Mall of Africa, I said Mall of the South, I said to her to check all stores in Jhb. She then came back and said there is 8 available at Clear water mall store, I asked her to explain to me as how they have stock, but I was told in the store it is out of stock.

she once again could not answer me, I asked her secure it for me, she then inturn told me I must pay again, then I asked why I already have paid, she said that I have been refunded, I told her there is nothing in my account.

she then said she was calling Dispatch to ask them to keep a pool aside for me, she put on hold, after 40 mins, she ended the call and could not even bother to call me back. This is ridiculous, the pool and Towel sets are for christmas gifts, now my daughter doesnt have a gift.

Till now I have not received my Refund.

Surely if a Item is out of stock, then you should not have it available.

I purchased a cellphone online on 25 November 2022 and Pietermaritzburg Liberty Midlands Mall was selected as my pick up point. I got a sms to say it was ready for collection,when I went to collect on 2 December 2022, I was told it was not there and that my pick up point was Hillcrest. I showed them that my online account showed Pietermaritzburg, which made sense considering that I stay in Pietermaritzburg. The promised to give me a phone on stock in store the following day after sorting out the online mix-up but didn't. I canceled the order on the 3rd but to date I have received a refund. I phoned customer care this morning, after holding forever the lady promised to contact the store and call me back but he didn't. Now it's close to Christmas, I have no phone and I have no money.

I made an order online on the 1st December 2022. After 2 weeks I received a call that one of the items is out of stock and was promised a refund. I have not received any feedback about the refund to date. The other item was delivered today and it is broken, and I sent it back with the courier service. I have called the customer services at game however I am not getting any joy, the only thing I was told is that the matter will be escalated with no time frame. When I ask for the contacts of where it is being escalated to, I was told I cannot escalate the matter myself. Right now I have no sitting room furniture and no refund.

I placed an order on 29 November 2022. No one can tell me where my order is or when it will be delivered. When I requested that my order be cancelled and my money refunded I was told that the matter needs to be escalated to the store where it was dispatched from and that someone would make contact with me. I am still waiting. I have paid for a product that seems to have disappeared into thin air. And absolutely no one is able to solve the issue.

I purchased a build in cupboards on the 28th of November 2022. I payed for everything including the delivery today the date is 17 December still nothing I have been calling and calling, they keep saying it's coming and it hasn't arrived. I am never buying anything at game and I will advise people not to because off the bad experience I had and how the stuff doesn't care about the costumers and how they are not even will to help

I bought a Goldair bar fridge online. It took 2 weeks to deliver. Once delivered it was not working. I have sent several emails, but I'm not receiving any response from them.

ORDER [protected] - this was my order number.

Paid online on 17 Nov. 2022

Received it 29 Nov. 2022

Not working since it was switched on on 3 Dec. 2022

Please resolve this problem by sending me a refund or a working unit. I do need it urgently.

Thanks

Lizelle Jacobs

[protected]

On 25 October 2022 I bought a TV set from Game online store. On 5 Nov 2022 I reported to game that the set was faulty. Eash time the set is switch on a blue line appears on the screen. The response from Game was that the supplier will contact me. On the 8 November 2022 Game requested me to send pictures of the fault to them, this I did the same day. To date I have sent 9 emails to Leeaqa Kenny (Game Rep. service call [protected]) and 4 emails to the supplier Powercare Ref. no TV604778. To date the defective system has not been replaced or received any refund.

We brought a Telefunken at Game Clearwater,when we plugged in the TV it had sparks we took back the TV,back to the Shop,I've sent several complains to the Shop but no one bothered listening to us,we have been told that there is a physical damage on TV but they cannot answer as to who cause the physical damage,today we fetched it because they were clear that they not going to help now the T V us worse,I just don't understand why are treated like this,Good afternoon..Game stores Clearwater sold us a broken TV, intentionally,now they don't want to take it back,that is how badly Game stores is treating their customers,so we waisted R6000 on a broken TV

Due to unforeseen circumstances, I was left without an income during the 1st quarter of 2022 - I approached Game / RCS for leniency and as they were unable to assist, a 'block' was placed on my account. (very understandable). I have since (Nov 2022) been employed again, and have brought the overdue amount up to date, as well as the payment that was due end November.

Last week Wednesday, 7 Dec, I contacted the credit department and they advised that I was to forward a copy of my ID & Pay slip through to them, requesting that the block be removed. On Friday, 9 Dec, I contacted the same department, only to be told that the turnaround response time is 48 hrs. I did not receive any form of feedback or communication with regards to my account. On Saturday, I made another phone call to the same department, and they in turn tried to put me through to the claims department. Unfortunately, they did not work on Saturday. This morning, 12 Dec, I contacted, the same department again, 1st time the phone got cut off, but the consultant managed to provide me with an alternative email address where I could send my docs to. I then emailed, and phoned back a 2nd time to confirm receipt of said documents. The gentleman I then spoke to asked me to hold - and then... after holding on for 17min, he never returned to the phone call. On a 3rd attempt to contact the department this morning, this time a lady answered, she claimed she could not put me through to the claims department, and then dropped the call. Needless to say, I have yet to speak to someone that will assist me in removing the block on my account.

Good morning Sir/Madam,

My name i Vulani, i bought a Hisence 13kg Top Loader WTX1302T washing machine on the 14th of August 2021.

The machine has been fixed twice alrady, the last time being fixed was on the 21st of November 2022 and yesterday the 11th of December 2022 is stopped working during the washing and gives an error code of E2.

My reference number is 314798.

Please note we are relocating back home in week and we are taking our machine with.

Kindly help as soon as possible.

Regards

Vulani Sibanda

[protected]

[protected]@gmail.com

7 Louis Road

Germiston

1402

This is a complaint regarding the attached multi step ladder advertised on Black Friday for R 999 item number 809607.

The manager at Promenade Mitchells plain would not give me a rain check.This is false advertising and not good as I took my time to come for this ladder.I am very disappointed in Game.

The complaint was made on the 25 November still no response.

COMPLAINTS NUMBER 1515373

No delivery, no communication

I placed an online order for a kiddies bike on 25 November, meant as a Christmas gift for my daughter. The communicated delivery date was 2 December. It's 11 December now, and I have received nothing, not even communication informing me of, and apologizing for, any delay. The assistant I phoned in connection with this was polite, but could not even get through to the store concerned - Game, Gateway, Durban - to query the delay. As of today, 11th December 2022, my order tracking says that it has not even left the store. Game needs to visit me on Christmas to explain to my 5-year-old daughter why she has no Christmas present.