CB Online Shopping Game Stores South Africa / Game.co.za fraud

Game Stores South Africa / Game.co.za review: fraud

sharmilla of ZA

Nov 27, 2019 5:50 am EST

I received my November statement and was quite shocked that a card that was not used fo years is now on R14 000. I contacted the Fraud dept spoke to Thabani who refused to help me with when items purchased and where. I requested a statement from intial used of card to current, I informed him this is wrong as I am on the phone waiting for the last one hour. Cut my call nine times. Requested to speak to Manager he calls his Team leader Stacy who is very abrupt and tone of voice I must say someone needs customer service training. She read her pitch demanding documents and then hands the phone to Thobani, did not ask me as a customer "how can I assist you Mam"

I have not been to Alberton nor have I made purchases. The account is blocked but I am now liable to pay. How right is this? Or in the end of the call he confirms my cell number and claims I should have received SMS of purchase.

Immediate assistance needed.
S Maharaj
[protected]@assign.co.za

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

+27 861 426 322 73
+27 861 426 322 73

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Call Center

+27 80 033 3383
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Game Sure Extended Warranty

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Game Sure Extended Warranty

+27 86 100 2233
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Game Store Card & RCS Enquiries

+27 31 302 8991
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Head Office

+27 31 534 5700
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Durban

+27 11 776 4600
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Gauteng

+27 21 935 7800
+27 21 935 7800

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Cape Town

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Game Stores South Africa / Game.co.za emails

service@game.co.za

100%
Confidence score: 100%

Support

Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 13, 2024