General Electric
Reviews and Complaints

An AC unit that was purchased less than 3 months ago stopped blowing cold air. a Repair order was called in (Wed), a Triage Tech (not a repair person) came in (Thurs), ordered part and stated the part was on back order until November. I was told I would receive an Email and a call from the repair person to follow up on the next step. No call or Email received. So I called the repair number back the following afternoon (Fri). The person I spoke to there did see that the part was on back order until November at this time she transferred me to the customer escalations department. Here I spoke to a woman who agreed that November was too long to wait and that even a week mid NC summer was too long. She stated the order was placed on priority and that per policy they had to allow the parts dept an opportunity to locate the part. I hung up with her after she said I would receive a call Today(Monday) with a resolution to this issue either way (repair or replace). No call, I called. I spoke with a woman named Tanya. She reviewed the issue and stated that the person Friday could not have said I would have an answer today because they do not do follow up calls on Mondays. To which I replied, according to your Hold music all calls are recorded and I know what I was told. This is where she told me that according to their policy they had to wait 48 hours after an order was placed to allow the parts department to receive the order and then they have to allow "some time" (notice that is an unspecified amount of time) for them to attempt to locate the part, the customer service representative at this time said "we are currently in limbo until the parts department researches this back order and attempts to obtain the part". Now I have been on the phone for over 2 hours trying to resolve this issue with no clear answer. I conveyed that this is unacceptable. Disregard the weekend (since they don't work weekends) this is still a 4 day wait period before I get an answer, and not a resolution or fix mind you, just an answer that I will hopefully receive tomorrow. Even if by some miracle our unit is repaired or replaced tomorrow This is still poor customer service/repair practices. This is in a commercial facility and Too much Time, money and energy has already been wasted on this issue on both ends. A quicker resolution would have been more cost effective, and much better customer service.

Update: I started writing this yesterday and was pulled away before I could finish or post. Here it is almost mid day and still no update by phone nor email, which means I need to call again adding to the cost on both ends yet again.

I had a new motor put in my ice maker ($300+) and the next day I opened the door to the freezer and the entire freezer was covered in black soot. We immediately unplugged the frig. Unfortunately we had to leave town that day because my husband was having surgery out of the area. I called to make sure it was noted that we wouldn't be back within the 30 day guarantee period. They told me it would be noted in my file. We got back in town last night and the same repairman came out this morning. He indicated the frig had caught on fire and was not repairable. I called your customer service help line and got no where. After much time on hold and talking to two unresponsive customer service people, I was told that they would give me $100 towards a new frig or a discount if I purchased through GE. Unfortunately the discounted price was $400 more than I could go to Lowes and get the same frig. Had we not unplugged the frig immediately before we left town, it could have burned by house down. I think $100 is a real slap in the face. My plan is to contact the BBB or an attorney if this is not resolved. The case number is [protected]. I have a house full of GE appliances and now I'm scared to leave my house.

Gayle Hedstrom
Technician Number [protected]
Model # ZISW420DMC
Serial # SF035728

7/9/18 - had GE out to evaluate service needed to fix appliance
- was given a list of parts to order for a total amount of $1, 639.58
- I ordered parts immediately
7/19/18 - GE Cancelled scheduled appointment due to someone being out sick ( after I had taken off time from work to be home)
7/27/18 - GE Service- cancelled unable to fix problem, missing part
8/6/18 - GE Service appointment had to be cancelled due to inability to get out of work during window of time given.
8/16/18 - GE Service to come between 1-5pm, got a txt at 3:00pm, saying they were on their way, one service guy showed up at 4pm, didn't have a clue what he was supposed to do, second guy showed up later and he questioned why certain parts, particularly compressor was ordered. My mother was there for service appt as I could not be, they called me to ask if I need a new compressor? I told them I was not the expert. That's what the GE consultant told me to order. At the end of service, the lights were not working in either the fridge or freezer section, which my mother mentioned to them and they said they would fix it. That night when I arrived home the lights were not working in either.
8/17/18 - Called in morning and spent 45 mins on hold, spoke to a person who was no help. Told me to call after 9am.
I called from work and was on the phone with DEREKA ID#79122 - she was no help either, after being placed on hold several time. Then I was transfered to Consumer Relations, which I was placed on hold again, until I spoke to KAYLA ID# 751463 which gave me the same non workable solution as others. A service date for 8/22/18. I repeatedly told them I needed a different appointment and they did not have anything earlier available. I now have to take an entire day off from work again, for them to fix a problem they should have solved. I have lost 4 days of work, for incompetent people and services provided by GE. Not to mention the hours of phone calls and being placed on hold. I have ALWAYS purchased GE profile/monogram appliances and I NEVER will again. In fact, I would like you to reimburse me for the full cost of this Pathetic thing you call SERVICE. If I operated in my job that way I would be fired.
At this point my total bill from "service" on 8/16/18 was $703.29.
I am requesting you reimburse me for the full amount as my days off, time spent and aggravation are worth much more than that. I DO NOT expect nor will I pay for service to fix the lights which were actually working until your "service dept" broke them.

I would greatly appreciate a call back or an email.
I can be reached at [protected]
[protected]@gmail.com

I have a GE microwave model number JVM175SF1SS manufactured in April 2015.
Needed 3 new door switches on May 2018 due to switch failures. 3.5 months later need to replace 2 of the 3 replaced in April due to additional failures. I have now spent $400 in parts and labor on parts that should never fail. Is this acceptable quality for a GE product?
Currently using a 10 year old Whirlpool until the GE is fixed. Door switches work just fine.
I am requesting help with the $400 spent to fix something that should have not failed.
My email address is [protected]@gmail.com

We had a brand new G E Microwave installed in our newly built home around 2 years ago.
To date we have have had to pay $797.63 in 4 separate repairs and it is STILL NOT WORKING!
GE service refuses to replace it unless we pay ANOTHER $284.00 for a new unit, and keeps sending out repair people who cannot seem to repair it. It continues to have one problem after another
I have talked to "Vicky" in consumer affairs and also her Supervisor,
"Aisha". They have been very un-understanding, and unhelpful. I depend on my Microwave And I am left feeling extremely frustrated anout the way my problem is being handeled by GE.
To date, it is still not working.

Purchased my refrigerator A Little Less Than 3 years it has stopped cooling repair person states there is a leak in the coolant and they have to replace all the lines it's going to cost over $600 I paid $1, 700 for it and it hasn't even lasted 3 years the refrigerator is a nice-size it's very convenient but to pay $600 again after just paying $1, 700 for it I'm going to buy a different refrigerator and it is not going to be a GE product according to this website there are lots of problems with GE products I will recommend to all of my friends and family not to buy anything that is a general electric product

After two days of operation, the washer began to leak badly underneath. I pulled the unit out from under the kitchen counter and discovered the black fill hose had popped out of the curved retaining holder and had come out of the water fill cup causing the leak. There does not seem to be any thing such as a clip to keep the hose in place. I had to drill a small hole in the top and the bottom flanges of the hose retaining seat and attached a small wire zip tie through the holes to keep the hose from popping out and up from the fill cup. Do you have any way other than what I have done to correct this. Fortunately, I was home at the time and discovered the leak to prevent any excessive water damage.

I am shocked that there is no lawsuits filed with this stove. Or other models with the same issue. Its the small red warning light. The one that stays on when the top is hot. I have gotten burned many times from cleaning up after cooking, or cooking and not seeing the small red light on the top control panel. It belongs on the cook top by every burner. With this stove you don't even know what burner's are hot. I'm sure GE was saving a few buck with this cheap design. Don't need a heat resistant light. I'm a guy that cooks a lot, Your busy. Your eyes don't even see the warning light. A pot can even block it! Every stove I had. The light was on the cook top, For that reason. So it doesn't get blocked. My thumb is wrapped up now with a burn. I would love to toss it out to the trash. That's how much I hate this stove. This needs to be addressed with the engineers or design team. This is a really bad issue with this stove. If you look at the pics You can see how a pot blocks the light. And where the placement of the light is

I got a new dishwasher in November and each time that it has broken (4 times total) it is out of service for 3 weeks to 4 weeks because I live in the boonies. I have Model GDGF520pgj5cc, SERIEL TH750219B. It is the middle of July, so in the last 8 months, it has not worked for approximately 4 months.

As a side note, I am on hold an average of 30 minutes each time I call customer relations. Todays calls were 91 minutes in length without any resolution.

I was told my customer relations that they must fix the same problem again before I can have it replaced. I want the dishwasher replaced now. Having it working for only 1/2 the time in the last 8 months is senseless. All my appliances are GE and older except for the new dishwasher. If this cannot be resolved in a timely manner, I will not be purchasing GE appliances as replacements... and I have a big mouth. So, I will let my friends and family know that this is how your customers service responds.

My Case Number is [protected] Case manager Darla.

Sincerely,

Denice Henderson

Bought dishwasher in 2014 it locked on heat melted the plastic inside to the element and would heat every time the door would close I received burns on my fingers taking dishes out of the dishwasher. we had to turn power off and replace the dishwasher I always thought GE was a good brand but will never buy your products again. we remodeled our kitchen and all the appliances were GE I am very concerned about my stove top and double ovens . It was a very costly lesson to learn. If I have to replace them it would be even more costly and my kitchen will have cost more than budgeted.Not to mention how dangerous it could of been if I had not been home it could have caused a house fire.

I had purchased a ge refrigerator from lowes on 8/27/17 which I also purchased the lowes advantage coverage it failed on 7/4/18 which I contacted lowes it took 7 days for a ge repair man to come look at it lowes said to me to contact ge to see if I could get a replacement or to expedite the part I have called ge the first women was very apologetic and told me they would send the part right out since then the part has not been even shipped and ge has been no help what so ever and told me when I get the part is when I get the part and they do night expedite parts so could be another 10 days before hearing anything back from ge or do not know when the part maybe shipped talked to ge repair service and they also had no idea of when it may come with numberouse phone calls and having children and getting ice 2 times a day ge is certainly not for the customer nore are they standing behind there product they are very unhelpful so my opinion to the public is not to ever buy a ge product.ut should never take 2 weeks or more to fix a refrigerator!

I have had my washer rebuilt 3 times since I purchased it. It takes 20 minutes or more to get sears on the phone. Then it takes weeks to get an appt. and they don't show claiming they tried to call and change the appt because the parts are on backordef. The parts were not on backorder when they were first ordered. So then it takes months to get the washer fixed each time it breaks down. And it's always the same thing. Now my dryer does not work. Again it takes weeks to get someone out then weeks to get a part. Again they end up on backorder for some reason. They come when the part comes in and it still doesn't work. They then send the same damn part to fix it again and that's not the problem. So I have to call someone else out to fix it and I am told the dryer has to b rebuilt to work but that the parts are no longer made. So why doesn't sears tell me that. And both my washer and dryer have been under warranty since I bought them. I renew the warranty every year with sears. What I don't understand is why do I have to speak to someone that can't half speak English and why can't they be fixed or by now even be replaced. Is it sears is it GE? I don't know but I am ready to remove the washer and dryer even with a warranty and throw them outside the front door of my local sears where I purchased them. This is absolutely ridiculous. I will jot recommend sears or GE appliances to anyone. And I own my own business of floor covering and I get asked all the time where to shop and what Brand to buy so don't think I won't tell a lot of people.

We bought a GE pair of washer and dryer in October 2017. At the time the home was a second home. We didn't move into it until May 2018. The washing machine was probably used a dozen times during that time frame. We called GE Service and got. technician out right away. It needed a clutch. The problem is that it won't spin and drain. The part was ordered.
We discovered in the process that GE had the purchase date as July 2017. The customer service person was supposed to send me a link or a form to upload my receipt and correct the purchase date. She never did. Calling her back got me a voice mail and another long time on hold so I gave up.
Two weeks later, no part has arrived. No email or any other communication.
I had to call back, remain on hold forever, only to find the part is still sitting in the warehouse. When I demanded to speak to a supervisor, suddenly the part was picked and sent for shipment.
I have owned many washers over the last 40 or so years and NEVER had one break down so quickly. The part is not available locally. The service is terrible.
I'm DONE with GE. Will NEVER purchase another product made by them.
Very unhappy.

I bought a brand new GE refrigerator May 31, 2017. Only 4 months after purchase, the compressor goes out. The part was on back order for about 2 - 3 weeks that time. So we had to live out of an ice chest for those weeks. Get the problem fixed, or so we thought. Now 8 months down the road it is doing the same thing as last time. They send out a repairman which tells us the compressor went out again; but this time it had gone out because the last technician failed to change the evaporator along with the compressor, which caused it to go out. (This is what I was told by the technician) So they order the parts and they are on back order, of course. But they have now gotten in stock. GE sent the 2 parts to J&M, who they had come out to fix the problem, but one of the parts they sent was the wrong one. GE tells J&M that the part is on back order again. Then I call GE and they say they have them in stock and for me to call J&M back and tell them to call. Then GE tells J&M that it takes 7 - 10 days to process and ship the parts. Which it's now been 30 days since the tech came out. And why should it take 7 - 10 days if you guys know you have it in stock and supposedly sent it out a couple weeks ago but it was the wrong one. So all in all I am growing very impatient and angry with this whole refrigerator business. The thing should have never broke in the first place, it was only 4 months old! I have owned this thing for 12 months but it has only worked for 9 of those months. I just want this problem to be taken care of. If it is soooo hard to fix this thing then i want a new refrigerator!

I brought a washer from GE just 2 years ago . The product is labeled 10 year warranty. When I called to have it repair because the Start button wouldn't work. Both the agent and manager we're condescending and rude. Acted it was my fault for being tricked into thier crappy product. They refused to cover any repairs nor stand by thier product. You are a fool to buy any GE products. No appliance at that price should breakdown and the manufacturer tell u it's your lose. We're doing nothing . I had a Maytag last me 20 years no problem on year 10 when it had a minor glitch Maytag stood behind it. I am a teacher and my teacher union will be hearing about this
. G E is a scam, and if you buy thier product you will wish you never did.

GE is by far the worst appliance brand you can buy! So don't even waste your money on GE! We moved into our house 4 years ago and wanted to purchase new appliances. We decided to go with GE. We bought a Washer & Dryer set and a Refrigerator.

** Dryer **
In about 2.5 years of use, the dryer stopped working twice. The first time it broke, I had to pay to repair it and I hope that would be the end of my problems. The dryer broke again, just in the next year after the repair. GE forced me to purchase a "brand new" dryer from them because the parts needed to repair the dryer were discontinued.

** Refrigerator **
In about 4 years of use, the Refrigerator broke! They had the nerve to charge me again to fix it. It was not cheap! What will GE do if the Refrigerator breaks again after the repair, force me to purchase another Refrigerator from them?

Total money wasted on GE appliances. I would highly recommend another brand.

We have 1996 GE Microwave/oven combo wall oven model JKP76GOV1BB with serial # TR6095060. Recently we started having problems with microwave. It will stop working intermittently and fan sound diminished. Our regular appliance vendor advised us to go to GE appliance service for expert help. So on June 25th I set up the appointment for GE service man for service on June 28th (1.00pm to 5.00pm) Confirmation # 0573935.

on June 28 fGE repair technician ([protected]) arrived with just a laptop and without any tools. He looked at the microwave and told us that our microwave was too old and wrote up a repair estimate of about $[protected]) which involved replacing several microwave parts. He also advised us to buy a new small microwave instead of spending money on expensive repairs. The other choice he gave was to buy a brand new wall unit costing $3000

Our complaint is that his only diagnosis was that our microwave was too old. He did not bring any tools or parts and made no attempt, even though we asked him, to open the panel and look at fan, capacitor, magnetron etc. All the time he was looking at his laptop. His logic was that it is of no use to replace fan because something else will fail in future.

The lady who set up my service call at GE appliance service center could have told me my microwave was too old to repair and saved me $107. We have used the services of many repair technicians over the years but have never been as disappointed as this time. If necessary please call Manu Naik [protected] (H) or [protected] (M)

We request that GE appliance service center must refund their charges of $107.20 for this service call. Thank you.

December 2017, our GE microwave of 6 years died, so we opted to purchase another GE microwave only because we wanted the mounting screws to line up with the existing holes. On December 12, 2017, we purchased GE microwave JNM3163RJ2SS from Best Buy and they installed it on December 21, 2017.
On May 26, my GE microwave stopped heating-- this microwave was LESS THAN 6 MONTHS OLD! I placed my first call on May 29th and was given a day for a repair specialist to come to my house on June 7, but a few days later, that day was changed to June 8. The repair technician shows up in a Samsung shirt (I should have bought a Samsung microwave!) and gives me limited info. After checking it out, and apparently talking on the phone with a real GE specialist, he told me that I needed a new "main board" and it would be ordered. Once the part came in, "they" would schedule a time to come out and install it. I stupidly assumed he was from a local appliance repair shop, because when I tried to find them a week later, after no contact, to see if the part was in, I was astonished to find the warranty repair contract is with a company at the other end of the state from me. I live in the Florida panhandle and the contracted repair company is based in Sarasota. After not hearing anything about the "ordered" part and realizing there is no local repair shop to call, I called the GE number on June 15. The first customer service rep I spoke with put me on hold to check into my repair and I ended up being rerouted to another customer service rep, Jasmine, who has been the only bright spot in my experience. She found that the part was never ordered. She attempted to call the contracted repair company, Cone Appliances but wasn't able to reach them--different time zone from me (!). Jasmine returned my call on June 18 and said she was referring this to her supervisor because she found that the part had not been ordered yet. I asked if a local repair shop could be used instead of one hundreds of miles away, and she said she would see what she could do. In the meantime, she would be sending me a check for $40 for my inconvenience. On June 20, she called to tell me that her supervisor had just ordered the part. At this point, I'm extremely annoyed and asked if I could just have a replacement because it had been almost a month since my microwave went out and I was tired of waiting for something to be done that didn't seem to be making any progress in happening. She said she had asked about that, but her supervisor said that since the part was ordered that I had to wait for the new part to be installed to see if it would correct the problem and that a replacement would not be approved until then. I asked Jasmine to file a complaint for the way the supervisor handled this, as the run around I have received on this matter does not give me confidence in anything associated with GE appliances. I did receive the $40 check on June 25, but refuse to cash it until I receive some kind of satisfaction. Jasmine said she would pass along my grievance. She called me back on June 27 the give me the tracking number for the part because it is being shipped TO MY HOUSE! I have never had a part shipped directly to me that was part of a reliable appliance repair negotiation--they have always been shipped directly to the LOCAL repair shop. According to the Fedex tracking site, the part didn't leave the shipping facility in Indianapolis until June 29. It has now been officially over a month since I have been able to use my microwave, and with the upcoming July 4th holiday, I will probably not be able to have it repaired for another couple weeks. I will NEVER buy another GE appliance and I have told everyone I can to do the same. No wonder GE stock has been consistently losing value--poor quality appliances and horrible warranty repair service. As I stated earlier, however, I do appreciate all that Jasmine has tried to do for me. She deserves a raise for at least TRYING to make a customer happy--in spite of the apparent lackadaisical and indifferent attitude of the rest of the "customer service" department.

Good Afternoon, I sent a letter to your customer service department and did receive a call back, however, the phone number given was incorrect. I have a 8 year old GE side by side refrigerator/freezer combo, Model #GZS22DMJEFES Serial # AH407542. The unit stopped getting cold and after several days of spoiling food I was able to get a repair man out here to fix it. It was the fan unit (referred to as Evap motor unit replaced) behind the ice maker. This repair work done by DeLongs Appliance repairs in Moreno Valley ended up costing me $260.00 for parts and labor. I do understand that all types of appliance as well as other mechanical units will break down over time, however, we had an Amana unit for 23 years with only minor repair needed. I feel that this should not happen to a unit that was fairly expensive and less that 10 years old. Thank you for your time.

When my 12 year old oven blew an electronic board, I called for a repair appointment and a technician came (I had to take half a day off from work), diagnosed the problem, ordered two replacement parts, and scheduled a follow-up appointment 2 weeks from that day, in the afternoon.

The parts arrived at my house, I had to take another half day off of work, and when I got home, I find a GE note on my door that the technician had been there in the morning, instead of the afternoon. I called GE (always a painful experience, trying to get to a real person) to find out what happened. They had no record of my having a follow-up appointment that day. But they made another appointment 2 weeks from THAT day for another tech. to come.

The tech. came on the 3rd half day that I took off from work. He repaired the functionality of the oven, but said that the first tech. should have ordered a plate to fix the cosmetics. I said that I'd like a Saturday appointment and the tech said that some techs work on Saturdays on a voluntary basis, and that I should call GE.

Sigh.

I did and the rep. talked to her supervisor about my Saturday request and said I had to call back on Thursdays, when Saturdays were scheduled.

Sigh.

I called back today. The first person I got had to talk to her supervisor about my request and put me on hold for over 5 minutes. Then I was disconnected.

Sigh.

I called back. The second person I got told me that there were never any Saturdays available, ever. I asked to speak to her supervisor. She said her supv. would say the same thing. I asked who to complain to and she said she'd transfer me to the Customer Complaint Dept. After being on hold another 5 minutes, I was disconnected again.

I wish I had some satisfactory recourse about this. I will have to take a 4th day off of work because of a GE technician's screw up.

I'm disgusted.

I will post this story in a few more places on the internet, will try to find some email addresses, and will mail it to a few more addresses.