Giant Eagle’s earns a 1.1-star rating from 259 reviews, showing that the majority of shoppers are dissatisfied with grocery selections.
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9" cherry market district pie
On 6-3-21 I purchased one 9"pie @ #4016 Bolivar 11031 SR 212 NE Bolivar, Ohio 44612 PH# [protected]. On 6-8-21 I ate one piece of the pie. After I ate 98% of that piece, I noticed mold on the remaining piece. I then looked at the remaining pie in it's box and I could see mold. The box said sell by Jun 05, 21 03:21 PM. I also ate a piece of pie on 6-5-21, I did not notice any mold. Today I have a stomach ache and headache. I have a doctors appointment tomorrow. I normally do all my shopping at #1611 Louisville 108 West Main Street Louisville, Ohio 44641 PH#[protected] I've never had a problem at that store.
Desired outcome: Make it right.
Using reusable bags
WHY do you allow reusable bags once again, IF the cashiers are not allowed to use them? They put items in the blue plastic bags and then tell me I can use them when I get to my car! Makes no sense/cents to me. Also, why aren't receipts for purchased gift cards given separately, instead all on one receipt? A little common sense and thoughtfulness would go a long way! Amy Berresford
Desired outcome: Let customers use the reusable bags at checkout!
Deli food
I bought 4 chicken pot pies from the deli and had to throw them out, also, i bought 5 avacodos, cut them open and they were black inside. had to throw them away.
Desired outcome: voucher for $40.00
Harassment and discrimination against my medical condition
I went to the North Huntingdon PA 15642 store Saturday, April 3rd around 11 am. Managers were called out because my boyfriend I were not complying with wearing a mask. We both have medical conditions and an exemption card from a doctor. I was harassed and discriminated against because of my medical condition by Joseph and Ryan (who refused to give last...
Read full review of Giant EagleThird party sales in the store hassling customers
I am not sure what is being sold at the giant eagle on camp horne road but I am beyond tired of being approached by their employees while I'm trying to shop. If I pass them 3 times I get approached 3 times. Today I pulled out my phone to avoid the 305th time I had to say I'm not interested and the girl literally busted out laughing very loudly at me. This is harassment.
Desired outcome: This is unacceptable people shouldn't be hassled while trying to shop. Please remove this or make it stop.
Service food
2 young kids no coffee followed us around very insulting then my girl and I ordered go bowls got it in cardboard fry container food fell through in my brand-new car the worst service ever thank god for sheets food is always amazing in the proper container always gives silverware and napkins something get-go doesn't believe in Hell of a bowl [protected]
Customer service
2 male workers on March 5th at get go in cranberry twp on rt 228 are the rudest people i've ever seen and need to be retrained or fired because one of them even said he was the manager after I told the clerk I was gonna call and file a complaint with management and he said very rudely that he was the manager. This guy should t be in charge of anything and...
Read full review of Giant EagleGet rid of the nasty women
I had the worst experience yesterday. After I shopped and spent money, I went to the desk at the front of the store. I stood there and waited. When it was waited on next, after I finally interrupted the 2 absolutely rude white women working (I am white). Finally got what I needed and asked for change. Not asked how I might like sandra hands me a ten. I have...
Read full review of Giant EagleSpecial ordered cupcakes
I special ordered cupcakes in the design of "18" for daughter Birthday . Paid $30 . The cupcake were dry ! So Disappointed With an order I made a week prior to
Pick up date . Requesting My money returned .
Horrible employees
On february 17 2021 I entered the giant eagle on rodi road in penn hills. I was stopped by a black woman wearing a 'store locator' tag on her chest. She refused to allow me to proceed into the store because my face mask was not covering my nose. I explained to her my health issue which I did not have to do. Stating I have sinus issues and cannot breathe...
Read full review of Giant Eagle and 1 commentI am filing a complaint against Jennifer Thompson who is a confidential hr coordinator & the store manager Mr. Dan Hanna at Giant Eagle Greenfield
This is my second report: I am warning everyone about Jennifer Thompson And store manager Mr. Dan hanna from Giant Eagle Greenfield 4250 Murray Avenue Pittsburgh Pennsylvania 15217! Jennifer Thompson is a confidential hr coordinator at Giant Eagle stores. Jennifer Thompson condones a hostile work environment at Giant Eagle, she likes to retaliate against...
Read full review of Giant Eagle and 1 commentPharmacy department
I have been shopping at giant eagle in frederick on RT 40 for over 20 years. Saturday I went to pick up my prescription I also wanted to purchase 6 sodas when I went to the counter the lady would not help me purchase the soda she said only 5 idems.so I told her I would put back 1 soda and she still told me no,
she said I would probably steal the other soda. I was imbarased left the sodas and left the store. I am not a thief. I never had a problem at that store before
Curbside
When entering the parking lot I got a text that I didn't need to check in that someone would be out to my car but I proceeded to check in anyways. The curbside pick up was full of cars about 7 cars waiting and only one worker. I waited a good 30 mins and some people who got to the parking lot before me were getting their orders first. I then called into the...
Read full review of Giant EagleMr. Dan Hanna abusing his authority by harassing low wage employees like cashiers!
Giant eagle as a whole company allows their own employees to be harassed, bullied, picked on, and abused by their store managers. Giant eagle allows their store managers to lie & deny about their wrongdoings towards another giant eagle employee in order to avoid a lawsuit! (I know of a cashier who personally experienced all of this) At the location at the...
Read full review of Giant Eagle and 1 commentRude arrogant treatment.
I went to the Shadyside market district yesterday to pick up some NON-ALCOHOLIC beer. I believe that this is the only non alcoholic beverage that requires the use of a separate cash register. I am 72 years of age and look it but the idiot carded me. I showed my license but she insisted that I remove it from my wallet, a difficult task for me. At that point I left the store without my items.
Desired outcome: Deliver a 6 pack of Heineken to me at home with sincere apology.
Groceries
I was aggressively harassed and discriminated against on 12/24/20 around 12:40 pm at the 2801 E. Waterloo Rd. Giant Eagle, (store #4029). Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused...
Awful treatment
I was severely harassed and discriminated against around 12:40 at this Giant Eagle, 2801 E. Waterloo Rd. (store #4029). Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. So I went to...
Read full review of Giant EagleVery rude behavior from one of your employees
My son and I had stopped at the store to grab a few items and my son has learning disabilities and epilepsy and while I went to the restroom, he pulled his mask down for a few seconds because he was having trouble breathing. When he labors in his breathing is when he has seizures. One of your employees was very rude to him and then to me also when I tried...
Read full review of Giant Eaglecashier/product advertising
Just moved to Hermitage, PA area
- cashiers rude
- products advertised not available - rain checks not given
- products priced incorrectly/ always in favor of the store
- customer service a joke
- customers verbally abusing each other because of long lines
- items advertised on sale still higher than any other store selling same product
- covid used as an excuse for bad service
Wine / beer; alcohol pricing
I visited Get Go, East McKeesport PA, I went in to buy a bottle of wine. I found a boxed wine with the self tag price of $12.99. When I went to check out, the price of the box wine rang up at $15.99, excluding tax. I asked for price review. A store employee went to the self and found the boxed wine. I showed him the tag price, $12.99. I asked if he would honor the $12.99 advertised price. The employee said there was nothing he could do because it is Against the Law to change the price. Question even if store misrepresented the price, he maintained there is nothing he can do. I cancelled the purchase.
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Overview of Giant Eagle complaint handling
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Giant Eagle Contacts
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Giant Eagle phone numbers+1 (800) 553-2324+1 (800) 553-2324Click up if you have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 2 2 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone numberCustomer Service+1 (866) 620-0216+1 (866) 620-0216Click up if you have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone numberIndianapolis Customers
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Giant Eagle emailsgetgocomments@gianteagle.com100%Confidence score: 100%Support
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Giant Eagle address101 Kappa Dr., Ridc Park, Pittsburgh, Ohio, 15238, United States
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Giant Eagle social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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