Giant Eagle’s earns a 1.1-star rating from 262 reviews, showing that the majority of shoppers are dissatisfied with grocery selections.
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Very rude behavior from one of your employees
My son and I had stopped at the store to grab a few items and my son has learning disabilities and epilepsy and while I went to the restroom, he pulled his mask down for a few seconds because he was having trouble breathing. When he labors in his breathing is when he has seizures. One of your employees was very rude to him and then to me also when I tried...
Read full review of Giant Eaglecashier/product advertising
Just moved to Hermitage, PA area
- cashiers rude
- products advertised not available - rain checks not given
- products priced incorrectly/ always in favor of the store
- customer service a joke
- customers verbally abusing each other because of long lines
- items advertised on sale still higher than any other store selling same product
- covid used as an excuse for bad service
Wine / beer; alcohol pricing
I visited Get Go, East McKeesport PA, I went in to buy a bottle of wine. I found a boxed wine with the self tag price of $12.99. When I went to check out, the price of the box wine rang up at $15.99, excluding tax. I asked for price review. A store employee went to the self and found the boxed wine. I showed him the tag price, $12.99. I asked if he would honor the $12.99 advertised price. The employee said there was nothing he could do because it is Against the Law to change the price. Question even if store misrepresented the price, he maintained there is nothing he can do. I cancelled the purchase.
Meat and hot foods workers
The Giant Eagle in Uniontown WILL NOT enforce their employees to wear masks in the Meat Dept. or the Hot Foods sections. This has been reported to their managers numerous times. Today, I was going to purchase something from the meat department, there was a lady in front of me who also was going to get something. The meat cutter (who is also the manager of...
Read full review of Giant Eaglejust trying to get a lottery number at customer service
I walked in to the local giant eagle in Oil City, PA. And all I wanted to do was buy a lottery number for today. The place to get the number is soon as u walk in the door right to ur left. As I was trying to get there I was directed to go a long way around by an employee. I was already within a few feet of customer service window. If my number hits and I...
Read full review of Giant EagleA clerk
Name Kathy who is . Autistic. I went to giant Eagle and bought about 6 items. Gave the girl 2 coupons. And she went crazy and didn't finish my order started to scream that she was stressed out and left the register without finishing my order and the customer who knew nothing about what had started yelling at me horribly because he said the store will close and he won't be able to get food because of me. l. am 76 years old. I am paying an agency $120. For a 4 hour minimum to shop to take care of my handicapped husband to put up with this is awful person because she shouldn't be working because she evidently cannot handle working right now. I told the manager she should not be working if she is that stressed. I think she should not be on register if she cannot handle working with the public
elimination of plastic bags
So you take away our plastic bags telling me I am an irresponsible American incapable of recycling? So no more plastic bags, charge me for a flimsy paper bag that won't hold a banana to the truck, or charge me for a reusable bag that is littered with bacteria! You couldn't just put your recycling boxes front and center, empty them on a regular basis, and...
Read full review of Giant EagleManagement/Customer Service/Cleanliness
Went to the this Get Go location last night and was very disappointed and appalled! We ordered hot food from the kiosk, shopped and paid for it. When we got over to pick it up, it was not even started yet?! When we asked about it, we were met with very nasty and smart response?! The food order was not busy either? We then again stood in to cancel the order...
Read full review of Giant EagleCooked chicken
I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Every one of the wings had at least one (mostly 2 or 3) feathers in them. This was extremely embarrassing. The specific giant eagle was located at 2801 E. Waterloo Rd., Akron, OH 44312. In addition to poor quality the customer service was rated low because the...
Front end
This cart pusher Joel was just standing around not doing anything when there was lots of carts everywhere I will not return to this giant Eagle
Read full review of Giant Eagleplastic bags
Plastic as everyone knows has become a big issue for our environment, so why is Giant Eagle taking 5 years to do away with plastic bags? We have started using our re-usable bags for shopping which are not expensive and actually very convenient (I always have plastic bags in the garage ready to take to recycle which means by the time I remember to take the bags they are becoming a real nuisance)
stolen phone from getgo
Hello, I am writing to inform you of an incident that occurred at the Boardman GetGo located at 133 Boardman Poland Rd. Boardman OH 44512 around 5:00 pm on 1/1/2020. I filled up my gas tank with my Fuel Perks and went inside to buy chewing tobacco. I must have set my phone down on the counter when I took my wallet out and forgot it there. I left the...
Read full review of Giant Eaglewrong products ordered
My husband and I shopped curbside at Giant Eagle at least 3 times already. Some items were missing the 1st time. Today we got some of our order and other things that weren't listed? So we had to take things not ordered back to the store and go in ourselves to retrieve the missing items. I don't think we will be using curbside again. It was easier to use...
Read full review of Giant EagleLottery
I don't understand how you can legally sell lottery tickets and own machines that distribute lottery tickets if you can't cash them out. I was just told this evening that if my winnings are over $50 you can't cash them. I'm confused because I always was told that if you sold lottery as long as your winnings are below $600 you can cash me out. I would like...
Read full review of Giant Eagledeli counter service; no perks on my receipt
11/30/2019 at 11:00am I had a horrible experience at the deli counter; 2 customers were being helped and 3-4 of us were waiting our turn (the number counter was empty so no one could take a number). A woman who was stocking outside of and at the far end of the deli near the cheeses asked if the 1 woman counter worker was alone and then noted that there wa...
Read full review of Giant Eagleblocked aisles
I went to your Willoughby, Ohio Giant Eagle at 5:55am when i noticed that almost every aisle was blocked off with cardboard end caps. I couldn't get down most of the aisles. This was a huge inconvenience so i went to Meijers. The aisles that weren't blocked by cardboard end caps, were blocked by employees filling the shelves . Shouldn't your employees fill the shelves at midnight ? This type of attitude speaks loudly to your customers. And i notice that the majority of your employees park near the entrance . Aamazon will be coming out with their drones soon and Giant Eagle cant afford to lose any more customers . The Willoughby Hills, Ohio Giant Eagle location had to close because of poor turnouts. I hope you change your policy.
customer service
On 11/8/2019 around 11 pm I was in line to checkout. I man in front of me was checking out. A man behind me goes toward the counter to pick an item up he then proceeds to cut in line. I informed him that I was ahead of him. The person who original was in front of me said that he was with him. I said ok. The person who jumped the line proceeds to pay for...
Read full review of Giant Eaglepharmacy
I took a script in last Friday for a medication for migraines called Amovig I was told I wasn't allowed to get it until Monday they didn't have it in stock I didn't get notified by text that it was in until Tuesday. I just now went to pick it up and was told by this terribly obese pharmacist named Jason that the price was $500 ! I informed him I have never...
Read full review of Giant Eagleservice desk-netspend reload
I'm a regular customer at the service desk, reloading money on my Netspend Visa card. Today, at 9:30 a.m., I'm told by Judy, the service desk manager, that she can't help me because it's going to take 20 minutes to sign in to the Western Union transactor. I opened an old wound with her by saying she should just do it at the register so I can be helped. She...
Read full review of Giant Eagleprivate label brand cranberry sauce
I purchased a can of giant eagle brand cranberry sauce. The instructions said to run a knife around the inside to slide out cranberry sauce and when I opened the can of cranberry sauce, it poured out and was slimy and rusty colored, no cranberry. I had made acomplete turkey dinner for my daughter's family's return to pittsburgh from philadelphia to...
Read full review of Giant EagleGiant Eagle Reviews 0
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Overview of Giant Eagle complaint handling
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Giant Eagle Contacts
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Giant Eagle phone numbers+1 (800) 553-2324+1 (800) 553-2324Click up if you have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 2 2 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone numberCustomer Service+1 (866) 620-0216+1 (866) 620-0216Click up if you have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone numberIndianapolis Customers
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Giant Eagle emailsgetgocomments@gianteagle.com100%Confidence score: 100%Support
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Giant Eagle address101 Kappa Dr., Ridc Park, Pittsburgh, Ohio, 15238, United States
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Giant Eagle social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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