Grab
Reviews and Complaints

June 27, 2018 - around 9pm
I am a Grab Pay user. My payments are debited to my Card, But due to peak hours, I sought the help of Grab Personnel for my ride. Grab Personnel booked the ride for me and was successful to give the details as follows (see attached photo)
Grab Driver's No: 09952728489 Plate No. BOJ 829
Grab personnel told me that amount is P603.00 so I agreed.
ROUTE: NAIA TERMINAL 3 - BAY 3 GRAB BOOTH to 200 BAGONG SILANG ST. MARIKINA
Customer: Ma. Bernadette Balcruz [protected]
Payment was in cash. But driver "ARjay" (as he told me) collected P805.00 which was showed from his phone the amt P805.00. This is witnessed by my mother whom I borrowed the money to pay the ride.
Hoping for this action. Thank you.

Just want bring to your attention the treatment we got from your driver Reynaldo Tuyac GOC908 Suzuki Ertiga (black) today June27/12:40pm.

My wife who is 5months pregnant booked a Grab ride from Pasay to her work at PlDt DelaRosaMakati. The driver did notproceed to the pickup point thatwas selected in the booking - instead he parked in front of the church a distance away. My pregnant wife had to walk to where his car was. When we asked why he didnt go to the pickup point he reasoned in an arrogant tone that "masikip un kalsada kasi puro pedicabs &baka magasagasan pa kotse ko".
Isn't it that convenience to riders is one of the things you offer for the service riders pay? Obviously the incident today with this rider proved it otherwise. Its really regrettable your main competitor pulled out from the country - they were more professional.

Andri Widodo driving B 1921 FK P accepted my booking. The amount was 55.000 but then he texted me asking for 150.000. When I asked why he said its due to a lot of traffic. He then became annoyed when I said the amount is 55.000 and I wont pay more. He told me I should drive and he would pay me 55 then. My friend by then already booked another Grab so I told him thanks but it wasn't necessary anymore so I would cancel. He got mad and said the other drivers were stupid to accept the booking for the given amount. I cancelled the booking.

I am writing this letter to express my dissatisfaction with the the taxi service I had used recently. Through your company's mobile application, I booked a cab to drive me to my working place last Monday. This was due to heavy rain and I also had a very important meeting with my department. The driver called me and told that he would arrive within 10 minutes. But I had to wait more than 20 minutes to meet him. Besides, cab condition is too worse. Cigarette smoke covered all the space and crumbs were much scattered on the seat. I had to open the cab window to breathe. Luckily, the atmosphere was quite clean because there were not too many transporation at that moment. In addition, the driver drove too careless. Although I wanted to arrive at my workplace soon, I could not agree with his driving attitude. It seemed that he did not pay attention to his driving speed or traffic lights. Such a complete lack of care and inability to see that a mistake had been made this driver become a very real danger to other road users. Please take action to tackle this kind of issues as soon as possible.
Thank you for your time and consideration. Please feedback me via email tam.[protected]@gmail.com

Romeo Osia Orfano Jr driving a blue Toyota Avanza with plate # VR5473 accepted our booking from naia 4 to Tondo. It was a 3 mins distance. Then he started texting me "ilan ang sasakay", " madami ba bagahe". When I called him, he asked me where is the drop off point. Finally when we got inside, he told us that he will drop us sa labas if masikip sa amin. I told him that he was the only grab driver who said that. And besides he accepted my booking so he must drop us where I pin my drop off pt. and for pete's sake it was raining. While inside the car, he was trying to intimidate us by talking to someone else..

Hi Grab team,

The driver who accepted my booking keeps on complaining why the fare you set up going to Tondo from Pasig is very low which is at the time of our booking is three hundred three pesos.

First of all, it's absolutely not my fault why the amount that showed up is low enough for him to bother me all throughout our journey.

This is unacceptable and very unprofessional. I do not care whatever his reasons are. I trusted your company to take me happy, safe and sound to where I need to go. All of your customers/clients should be comfortable not annoyed.

I hope this will not be taken lightly. Instead, will be taken as your opportunity as a company.

Respectfully,
Ma. Angelica Galez

So, the new issue today 24/6/2018 about grab is the driver found dead inside the car and the last passenger is foreigner. I want to complain about how worst grab handle this issue. As far as I know, these issue has happened long time ago. And grab did nothing to improve the system to make it better. We as the driver have to register every details about us so the passenger/customer know and can make report or complain about the driver. But how about the driver? We only know name of passenger only. Yet the name shows up when the jobs given are only username or might be nickname. No picture, no full name of passenger. We as the driver know nothing about the passenger except for "name". The grab should put details about the passenger too. For example the passenger require to put picture. So we can know if the passenger local/foreign men/women. So did we as the driver doing the grab to put our live in danger. We know nothing about the passenger yet if we cancel the jobs our "rating" will look bad. What about the grab driver who is women? Are they have to risk in their live to work/find money. Well company nowadays they think about the client than the employee. Well I bet they dont care at all about the employee as long as they the money. I see a lot of passenger complaint about the driver. Well while us the driver cant even complain about the passenger. I've read on social media about the driver got banned from grab because of the passenger complain the driver coming and speed drive. And the driver said that not even true and yet the still got banned. What if the passenger just creating lies and that make the driver lose their job. But what if the complaint is true, well obviously the management will do everything to make the client happy and satisfied with their service. But what about us the driver? If the complaint are not true? What the management do to solve this? WHAT THE MANAGEMENT DO TO IMPROVE THE SYSTEM! HOW MANY DRIVER NEED TO DIE BEFORE YOU TAKE ACTION!

June 22 @ 12:44 p.M. I booked a ride with grab. Booking was accepted by mr francis phung shin khiong. Grab booking id: adr-[protected]-3-022 vehicle plate number: jng 2770 pickup location: aeon mall kuching central complaint: the grab driver was grumpy and screamed with abusive words. Asked my cell phone roughly and starred himself. Asked for payment even thought I not ride his car yet and leave after ask for money. The driver embarrassed me in front so many people.

This is with regards to the incident early this morning. We were heading home from our team building when we got this driver. The rate from Circle Island Resort to Goodwill 2 was P375. Since this driver didn't use his waze app, he took the skyway route when we were still somewhere in alabang expressway. We already clarify that we're not taking the skyway route since our drop point is just going to be Sucat, Paranaque but he still did. We didn't hear anything from our grab driver when we stop him from taking that route and one of the thing that we got frustrated was, he let us pay another P196 pesos for our toll which is unfair because it is not our fault from the first place. Because of what he did, we need to straight ahead until we reach Magallanes that also took our time and he again asked us to pay him an additional on top of P375 grab fare and P196 toll fee in order for him to send us back on our drop point. He only use his waze app when we asked him to do so and this is when we were already heading back from Magallanes to Sucat. We understand that the incident also took his time and let spent his gas but again we already clarify things before this incident happens. I am sending this complaint not because I want this grab driver to lose his job. My intention for sending this is to prevent this again from happening to other customers and also to remind your grab drivers to do the right thing even if not asked. Also to remind them to use the necessary tools to help them while driving.

Hi, last june 8th of 2018 I tried to book a ride in grab car and used my 600 points to avail the 50% off promotion. I was not able to find any driver cause they were busy so I cancelled the booking and try to book again and found out that there is no available/sufficient points already even though I was not able to find a driver. I want to have my 600 points back! I am a loyal grab user. I've been using this one for the last 2 years, I have no problem with the service until now. Again, I want my 600 points back on my account!

Sincerly,
Your loyal grab user!

I booked a trip from Ayala Triangle Main drop off to my house in Scout Ojeda Quezon City. I was waiting for 20 min.when i noticed that the location of the grab car was not moving. I tried to call the driver but he did not answer at 1st. I messaged him, no reply also. I called again, after about 30 minutes. He said it was traffic, etc. I told him i will wait for him. After about 45 min, I messaged him again to tell him to just cancel the booking if he can't make it. But to no avail. I didn't hear from him after more than 2 hours!

Dear Grab Singapore, i would like to submit a complaint about your driver reckless driving. On 19/06/18 @ about 2035hrs while i was riding back to home from work, your driver beaeing no: SGQ38U black toyota or hyundai car, Male Chinese. He was using onmount handphone while driving. The driver did not concerntrate on road while driving and with onboard passenger inside. He did cause intermitent braking and swerving while driving on BKE Towards SLE woodland Before exit No. 10. I did horn and signal hand gestures to warn him of not doing any activities while driving furthermore passenger was onboard. His action will cause harm and dangerous to other road users. The said vehicle was installed with onboard camera. Please investigate this matters.

*please take note that your driver was not in proper attire as he's wearing a t-shirt. This is not a correct procedure.

Regards
Fahmy

Drivers Name: Marlon Suguitan Nolasco
Vehicle: Toyota Vios Red - VU 2520
Mobile number: +[protected]

I cancelled a grab booking before there was any driver willing to accept my request. It was cancelled 11:42 pm. I took a taxi instead because rhe rain was pouring heavily. While on the taxi i received a message that driver is on the way at 11:45 pm. I cancelled at 11:42 pm so why did grab continue? Then the driver started sending cursing sms text messages via grab's sms txt messaging. You can check the screen shot photos attached. I jope grab has the anility to discipline this kind of driver. There were times that drivers cancelled my bookings too but i did not send them bad messages.

I left my wallet inside my Grab. I realized it 5 mins after getting dropped off at my desired destination. So of course I tried to get help as quickly as possible and it was 10am at the time, the agent from Grab told me that they kept on calling the driver but he wasn't picking up his phone so they just sent him a text regarding the lost item in his vehicle, I waited for an update until it was 5pm but still ZERO. I've tried calling Grab's passenger holtline and this other agent tried calling the driver but he wasn't answering still, may I remind you that this was already 7pm, I'm pretty sure that my wallet's gone about now since Grab can't do anything more to reach out to their drivers as quickly as possible. Poor service and how Grab agents handle these kinds of important situations lol if you leave something in the car you got in just hope that the driver chooses to answer his phone, if not, Grab can't do anything more to retrieve your item in time.

Good Day Sir/Madam
GRAB DRIVER NAME: Laurence Pichay Ramos
PLATE NUMBER: VF 5573
LOCATION: Quezon City Sports Club-Jollibee Kalinisan
DATE: June 15, 2018, Friday; TIME: 11pm-12am.
Complaint: My driver took a poor route. Nung nakasakay na kami tsaka niya lang sinabi na hindi siya sa coastal road dadaan sa C-5 ext. lang daw ang way niya dahil traffic daw at walang maibigay sa kanya na way yung app. Then nakiusap ako na baka pwede idaan sa coastal dahil 1 ako sa baba sa may Boundary ng Las Piñas at Bacoor sa may Longos, ang insist niya di daw pwede kesyo bawal daw magbaba ng paisa isa which is ako lang naman ang bababa at near na ako sa pintuan ng kotse para mabilis. Nung patuloy padin ako sa pakikipag-usap dinaan niya kami sa malubak na daan tapos biglang preno na alam ko namang nananadya. Nakakainis lang na isipin kaya nga nag Grab para convenient ang byahe pero sa experience ko hindi niya deserved mag service ng ganyan. Binaba niya kami sa destination namin ako lang ang naiba dahil dun ako dumaan sa delikadong way at napamahal pa ako sa sidecar imbis na sa mismog Longos na ako binaba. Wala namang pinagkaiba kasi expressway din yun. Isa pa nung nalaman niya na pito kami ginawang 1, 000 from 705. na sinabi niya. Paki aksyunan naman dahil alam naman natin na hindi tama ang inasal ng Grab Driver na yan. Maraming salamat sa inyong tulong at kooperasyon. Kung pwede po malaman kung naaksyunan ang aking complain, sa email ko ([protected]@gmail.com) or tawagan sa number na to [protected]). Salamat More power God bless!

Driver: Donald Poral Bendicto,
Car : Toyota Vios (Black)
Plate No. YX 1429

I booked on June 10, 2018, Sunday to be pick-up in SM Bacoor Cavite at 3:47pm. The Driver automatically cancelled by booking. He even not send me sms for his cancellation and the most annoying is that i saw him pass in my pick-up location. This kind of Driver should be reprimanded on the way he treated customers!

Name of driver: Edgar Perez Matoza
Passengers Sandy Araneta and Macon Araneta
Booking Code ADR-[protected]-3-318
FROM SM Manila to Naga Road, Pulang Lupa, Las Pinas, 1742, MM
PAID IN FULL P447.
Told the driver to pass through Coastal Road instead of Quirino Ave. to avoid traffic. But driver refused, told the passengers not to tell him what to do. But he actually even drove us through a heavier traffic last night, June 13, 2018. It took us almost three hours to get to las pinas which normally takes 1 1/2 hrs. He even told me to shut up and hailed invectives towards me. Very arrogant. He should be suspended.

June 12 @ 8:44 p.m.

I booked a ride with Grab. Booking was accepted by Mr. Joey Sasaban Echeche.

Grab Booking ID: ADR-7390972-3-867

Vehicle Plate Number: VN 1909

Pickup Location: Blue Boz Pedestrian Overpass

Drop Off: Net Cube

I was waiting for the aforementioned driver when he called. He advised that he is already at the location. So I told him, I am unable to see him only to find out he was at the wrong location, Palar side. He was already irritated telling me i should have sent him a text message. So I cancelled the trip and rode a taxi. I texted him advising that I will report him. I waited for quite sometime only for him to blame me and that I did not text him. On the way, he was calling but I did not answer. He texted me back explaining and telling me to meet him "...maganda magkita nalang tayo". He called me again for the second time and I answered. He was really mad and cursing me telling me that he will get my details and he will find me and kill me.
Part of our text conversation...he told me he was working with the government.

Need action please on this matter. Grab cannot have drivers with this kind of attitude.

This driver is middle-aged man in bangkok. Name: Mr. Prajied. Surname: Songseng
Car plate : ทส 6896
He drove us back from safari world back to our hotel in pratunam area. This guy doesnt know english. Well I can tolerate that! He doesnt know where is the hotel. So fine! He doesnt know how to use gps! He used whole [censored] day looking at his phone gps (obviously he used for the first time). When the direction point towards left but he want to go right. And lastly what annoyed me the most is he doesnt know the landmark in bangkok! I tried to say ratchaprarop station (walking distance from my hotel) but he dont understand. Wasted my time and I paid 100baht extra for these nonsense.

I received an sms from Grab telling me the reason why i've been refused by a rude driver:

Yes! I will admit we're more than 4 because 3 adults, 1 kid(6y)& 1 baby(1y)!
My 1 yr old baby of course sit on my lap coz we don't have a car seat and my 6yr old sit on the middle, so it's obvious we do not need a 6 seater car right!?
Technically the only sit we took was only for 4 persons so why we need a 6 seater!? And also the driver was not professional and rude to cursed me back!

I really don't deserve that kind of treatment from any Grab driver coz i've been so loyal yo your service that's why i'm a gold grabber!

Pls see attached grab driver and the sms grab sent me.