Hertz
Reviews and Complaints

On May 10th 2018 I rented a vehicle from Hertz at Newark Liberty International Airport. On May 14th upon returning vehicle I noticed I had misplaced the key. I went to the Hertz desk at the airport and explained my problem to the attendant. I was informed that an additional charge of $250.00 would be charged to my account if the key was not found. after a diligent search the key was found and my daughter returned the vehicle on time at a Hertz office in Park Slope, Brooklyn. at this time my daughter was now told an additional fee would be charge for returning the vehicle at a location other than the airport. My original total was $180.83. upon return of vehicle my daughter was charged $314.33 and was told she must pay for gas which I personally had already paid for at the time of pick-up. I would appreciate some kind of response and explanation of these unwarranted charges and penalties for which I had not been advised of. The key was found, vehicle was returned before time and I am still being charged for unjustifiable charges. I have been a faithful customer of Hertz Car Rental for 30+ years and after this treatment I will refuse to use Hertz Car Rental in the future. I will also advise friends and family of such horrible service provided by Hertz Car Rental and to not use its services.

My name is Krishnarine Singh, I rented a hertz vehicle in Port of Spain, Trinidad on from the 4th of May 2018 to the 7th 0f May 2018.On return of of vehicle Mr Ramdeo Kisson and Mr Shae Mark informed of ashes in floor mat, being a non smoker, Informed them of my non smoking, and was'nt awhere of any body that smoked in vehicle as it was in my possession at all time, the only possibility was I had stop by a bar on the nite of returing the vehicle and a patron of the bar stuck his head inside of vehicle while smoking, I saw him and immediately corrected him to not be looking inside vehicle while smoking, the attendant did not want to here any thing and was promly charged $534.00 us my reservation id H6474534035, with a rental agreement POS-662.
My complaint this wrong and injust for something I had no control of this man action, why should I be held accountably, I realize the branch is just carrying your hertz name, so I applealing to you the head company to instruct these people that represent your company name to have a little passion, not every body is scam artist, if they are suppose to using your name they represent your company, and according to hertz company policy $400.00 us should be the max they can charge.
the vehicle had no smell just some ashes on the floor mat, that did not get to verify, please call me @[protected] if any question. Thank You in Advance.

Hello;

Went I returned my car the employee in the front desk took my information and told me that everything was okay. I asked for a receipt, she told me my receipt was the same I was given when I rented the car (my receipt shows a total of $24.56). I trusted her, my bad.

Now, I'm being charged an extra day because the employees failed to check in my car the day I returned it, they did it the next day, when I called with my concern, (I was very upset already) a Hertz Representative, refused to give me her name, hanged out the phone. I called back, she answered the phone, she goes " Are you ready to let me talk, if not I will hang out the phone again" When I asked how much money they will charge me, she said $98.96, because you had the car for 3 days, of course I exploted, because was not true. They should do better bussiness or check the camaras (Sanford Airport) if they have any doubts.

I had a bad feeling already, then I checked my credit card online and for my surprise there are three differents charges, $276.00, $49.00, $325.00.

I was extremely upset because here we are my 3rd day trying to clarify the confusion.

I understand there is a hold charge for 225.00 only, until I return the car, but I don't see that amount on all the charges in my credit card statement. Still they want to charged and additinal day.

As of today the issue was not resolved, I was told by the rude employee that I have to wait until a Supervisor call me back, (don't know when), in the meantime, I will get in contact with my credit card to dispute the charges until this get resolve.

Please, please looks like I'm not the only person how have this problem. I discussed with my collegues at work and they told me that happend to them too.

Soy Sandra Fernández de Hernández. El 27 de abril renté un carro en el aeropuerto de Roma, Fiumicino. Rental record: [protected], estoy registrada como HERNANDEZ SANDRA FERNANDEZ.
El 29 de abril el carro se quedó sin batería, llamé a asistencia y después de intentar pasarle batería con cables, me dijeron que la batería ya no servía y que tenían que llevarlo a un taller, pero como era domingo no se pudieron llevar el carro, estuve llamando por teléfono, intentando que me cambiaran de carro, pero nadie pudo solucionar mi problema.
Al día siguiente perdí medio día entre que llegó la asistencia y tuve que ir al aeropuerto a cambiar el carro.
Les pido que me sea reembolsado el dinero correspondiente a día y medio, ya que no conté con el carro y tuve que pagar 4 taxis.
Mi mail es [protected]@yahoo.com.mx
Quise mandarles una foto de los documentos que tengo, pero no pude anexar la foto. Me podrían dar una dirección electrónica puedo mandárselas

1. As I rented the car from Hertz from 3rd (22:30) to 6th May 2018 (23:30)
pick-up location: Jackson, WY Airport
return location: Salt Lake City, UT Airport
driver: Boris Grischenko,
Rental record: L-[protected],
car: 18 Yukon XL GMC SL
own/veh: 95121/093570-0
License Plate: BHE3069 Washington

At the return location Hertz representatives couldn't give me a return receipt. I need a receipt for the amount that was charged from my card ASAP. Attached is the bank statemnt for 508.17 USD. I will reemburse the amount to a third party, could you please send it?

2. Also, my wife Yulia left her favouirite black jacket - Armani Jeans - in the trunk of the car.

If you found it we would greatly appreciate if you could send the jacket to the following address:
Yulia Frolova,
350 Glen Street,
Chambersburg,
PA, USA,
17201

Thank you very much for your help and assistance,
Kind Regards,
Boris

Hello sir,
I payed my rental twice durning 25/1/2018 to 25/3/2018, it is a pre-pay contact, the first charge based on my credit record it is 840 dollars, and the second bill is 3469 dollar, but once I return it, I only received the second bill 3469 dollar, I didn`t get my fisrt bill (840 dollar), I called the natick hertz reception serveral times, but they didn`t fix my issue.
And I also search my receipt by my credit card number as attchments picture, but your system only feedback the second bill, it seams your system didn`t record my first bill.
So would find som way to get my first bill, it is very important for me, I need it for reimbursement, if I can`t find it, I should pay it by myself, it is too much expensive.
One more thing, my last name is rao, but the guy in the natick reception made a mistake as rap. It takes a lot of trouble for me when I want to check some information about my rental detail.
Looking forward getting you back asap, it is really very important, and I not very statify with this time service, it is a little bit bad. I hope it will improve in the following process.
Thanks
Rachel.

My partner and I booked a flight/car rental package through Aer Lingus, through which I was able to choose a rental company and a car of my choice and provide payment in full as was recorded on my original receipt - 106.34 euro for a 10-day trip through Ireland, leaving Dublin airport. The car chosen was an Opel Corsa or similar, confirmation number H55449100E9, rate code TTGWEC, voucher number IE882989600.

Upon arrival in Dublin from Toronto, Canada, and having flown at night with absolutely no sleep, we stumbled into the Dollar Rent A Car kiosk, and my partner, who was the only one with standard car driving experience, but no travelling experience proceeded to deal with the agent. As I was not feeling well, I sat aside unaware of the discussion, under the assumption that everything was being handled as promised.

To my surprise, my partner informed me that the agent strongly suggested that we take an upgrade diesel which would be cheaper in the end than the petrol guzzling Corsa we had booked. Without informing him of the insurance choices, he charged us the maximum rates we really did not want, but by that point it was too late as we were already at the car pick up area and exhausted from the trip.

To our horror and shock, when we dropped off the vehicle at the airport, we were charged a enormous charge of over 400 euro! Although we expressed our dismay to the fellow examining our car, he simply dismissed our concern with the implication that we should have known better about the prices before agreeing to the upgrade and insurance rates. And this he did with a sly smile. Absolutely disgusting behaviour on the part of Hertz! I will be taking this further to its head office and reporting this to Aer Lingus, so that they choose more wisely the rental companies they partner with.

I returned a car on Wednesday 4/25 and left my latop in the car, in the middle of the back seat on the floor, with my charger at Salt Lake City airport. I tried calling the location within an hour of dropping the car off and couldn't get a live person to answer the phone. I submitted a Lost Item claim within the hour as well. The car was never searched until 7 days later and, of course, the laptop I no longer there.
I am deeply upset and extremely frustrated and unhappy with the lack of effort that was put forth by this location. The mere fact I contacted their office and submitted my claim within an hour of dropping off the vehicle, yet it took your location 7 DAYS to go search the vehicle. Those 7 days allowed ANYONE enough time to steal the laptop and the charger that was with it. I know exactly where I left it and the fact it's not there anymore means someone at your location stole it. Stole from a customer who followed all of the rules and submitted the claim accordingly.
I'm going to send a letter to the corporate office stating how I was treated over these past 7 days and how my property was not treated with priority and how one of their employees stole directly from me.
This directly reflects on your department, your location and Hertz as a company. When a loyal customer can't get a live person to help them find a lost item with urgency then I should consider whether I will ever rent with Hertz again. I am disgusted with the treatment I have received. I directly asked multiple times for someone to call me and all I received were emails.
This is not acceptable.

RR# [protected]
I have been a Gold Member for a while and have never had such a poor experience. Currently I have no other option than to keep the car since I am already traveling.
I picked the car up in an airport garage and did not notice until later, evidence of ashes, hairs and dust on the inside, what looked like pot seeds and I kid you not...a hypodermic needle in the console!
I need it to go on record if anything is found in the vehicle after I return it related to illegal drug use or smoking, I AM NOT to be held liable.
This is very concerning and quite honestly I am uncomfortable with this current situation but faced with few options as I do not have the time or ability to exchange.
I would expect a phone call from a Hertz representative.
I do have pictures.

To: Charleston SC Hertz Rental Car rude employee:

On Thursday April 19th my son & pregnant wife & two year old son arrived at Hertz to pick up a car they had a rental reservation for.
They flew in from Denver and arrived 2 hours and ten minutes late due to travel delays and when they arrived my son went to the counter at Hertz. An African American female said to our son - ‘you are late so you lost your reservation'. We had made two phone calls earlier in the day notifying Hertz of the late arrival to pick up a car that was reserved.

Our son pleaded with her how badly they needed a car they had reserved - with a sick pregnant wife to boot and a very tired two year old little boy our grandson.

Your employee turned her back on our son then turned back looked at him said ‘I don't care' about you and walked away.

Fortunately, they then went to National rental car and were kindly helped.

If she were my employee she would be dismissed.

I in addition believe she was racist & profiled our Caucasian son. He was polite and said very little and is kind. We are a family where color does not matter we are kind to all and feel all people are equal.

I suggest Hertz make sure they are not mistreating ANYONE FIR ANY REASON.

It's sad in this world your employees ‘don't care' about us as a family and good customers.

We are Gold Members and will take this further - we have 4 witnesses seeing she then went on to help others.

It was apparent there were ‘available' not reserved cars. She as she said simply ‘did not care' to help them.

What is wrong with extending kindness. Why are you not employeeing all good people?

Our son did nothing wrong said nothing rude nothing wrong. Your agrican anerican employee was crass, rude and it was a very hurtful experience.

Lori & Michael Holland
[protected]@comcast.net

I was in Chicago on Thursday and Friday of this last week and when I tried to get on the bus I lost my balance and fell backward against the bus cutting my hand and loosing some blood. If Sid the driver had lowered the bus like most do it would have been easier to get on. The step up was very high at 82 with luggage it made it difficult to say the least. When I got back up and got on the bus the drive still did not make any effort to lower the bus to allow easier entry. Ahmed was his supervisor this was about 4 o'clock in the afternoon. Laurence Lindsay Gold Member for many years.

I am very dissatisfyied with Hertz services in Cd Carmen, Mexico . I made a reservation when I got to Hertz office to pick up the car I was told they don't have the type of car I reserved and they had a higher lever car but I have to pay the difference ...Why I have to pay for the difference if I made my reservation on time, is not my faul Hertz ran out of cars of the level I reserved ...I shouldn't pay for the difference, Hertz should pay it! The cost is double

To whom it may concern,

Today at 7:30 am I arrived at Hertz 460 Cypress Garden Blvd, Winter Haven FL for my rental reservation. Upon arriving the rental location was greeted by Terry the Sales Representative. About 30 -40 minutes had passed while others that came to the location after I was there. I waited until he had completed the transaction with the other customers. I provided my insurance id card, my debit card and my photo id. Terry asked for my SS # for debit card verifications. Very odd by I did provide the number. He authorized $295.00 for this transaction without first discussing that there would be a $200.00 deposit. I understand this is normal however without disclosing this information it could have been a major problem for someone else. I advised Terry that he really should advise the customer of this information and not just process it without authorization. At that point Terry brought out a vehicle that was not ready for rental. The vehicle was dirty and had obvious damage. Upon bring this to Terry's attention he advised that he would wash the vehicle. This I understood and appreciated. Afterwards Terry appeared to take photos of the vehicle and asked me to sign for the rental. I had the rental agreement and photos sent to my email. [protected]@yahoo.com. Upon receiving the rental agreement, the photos are stock photos and not ones that were supposedly taken today. There is obvious damage to the entire vehicle and not noted on the rental agreement. I advised Terry of the damage and he stated this is normal wear and tear. I disagreed and asked for more photos to be taken and emailed to me. I also took video and photos while still at the location. I am extremely displeased with the service and the obvious misrepresentation of the current conditions of the vehicle. I work as a claims representative for a major insurance company that uses your services every day. I would not recommend anyone to use Hertz as their rental choice if this is the typical protocol and service level that would be expected.

I am currently still in the rental and will return the vehicle on Sunday and do not expect or believe that the damage to this vehicle with be associated to my rental of this vehicle. I will be glad to forward any photos or video to provide additional documentation of the prior damage to this rental.

My Rental Record # is [protected]
My direct phone number is [protected] should I not be available to take your call feel free to leave a contact number and name for me to return a phone call.

Extremely Disappointed from the beginning
Peter L. Brown

On april 12, 2018 I rented a car from hertz and the license plate was expired! In which I had to find out by the state of north carolina in any event... This is totally unacceptable! Will be calling the corporate office shortly to receive a refund or voucher for the week that I rode around with expired tags... Through not one or two but 3 states and numerous cities!

I rented a car in Cancun, MX at the airport I was in a accident which they say that it was my fault which I feel that it wasn't due to I was hit on the passenger front bumper due to the other driver jump in front of me. I had insurance and they have not contact me like they said that they would to tell me how much the damage would cost. They have charge my credit card $1469 plus pending charge of another over $1300 without my authorization nor email or call!

This is a Customer Complaint. I made a reservation on March 17th, 2018 (H6083995353) for April 4 thru the 10th. Prior to the rental, I went to the location in Charlotte to confirm reservation and make sure I knew where it was. I was advised that I could call for a pickup. Upon calling for the pickuup, I was advised that no vehicle was available. I was truly devastated and sickened. I called again throughout the next day and to no avail, there still was not a car. I was going home for father's heart surgery. He also has early stages of alzheimers so this could have been my last visit to see him physically or to connect with him mentally. I used up my PTO at work and couldn't get home. I would respect a free rental for such an irreplaceable moment as compensation for this broken agreement. Please advise on reparation of this incident.

Hertz in mentor rented me a car with a bad tire valve knowing it was losing air. I noticed the tire going low on air so put a little air in it by the location I was at 173 miles it was low again, put air in it. Left overnight in my yard the tire was completely flat that I couldn`t drive it called hertz 4times and finally was told that road service would cost me an additional 75.00 dollars to come out and change the tire. I got up early to bring the car back because I had appointments and I just wanted to take care of it. I drove down to the mentor location (5 miles) and talk to manager and he said it was my problem. I ended up missing appointments. Finally got neighbor to put air in it I finally took car to my tire guy and he said the air valve was leaking! And wrote that up missed car return by 12 noon. The.. Calls to hertz (4 of them) 40min time and they could not and would not do anything for me. I will not rent from hertz again as long as I live! John hrenko

I rented a 2017 Range Rover Evoque at Washington Reagan National Airport on 4/20/18. Within 45 minute of the rental, the gear shift jammed so that the car could not be taken out of drive. I called roadside assistance who came and towed the car to Dulles airport, the nearest Hertz. Hertz customer service, however, couldn't solve the problem of ending the rental--first they told me the car had to be returned to Reagan (it wasn't driveable) and then, over and over, I was put into the same phone menu loop and the only people who answered either told me to call roadside service (already done) or to call Hertz at Reagan, which never answered and went back into the phone menu loop.

I used ussa to book a car rental through hertz at 14.00 per day. The total cost for the 4 day rental was $96.48 (confirmation # h6341709034) this price included the fees and surcharges. When I arrived at las vegas-mccarran airport and went to the rental counter I was informed that the rental would cost $161.54 with fuel. Now, let us talk about fuel. At the counter was a sign that stated fuel cost were $3.19.9 per gallon local and if hertz were to fuel the vehicle the cost would be $10.99.9 per gallon. I asked the local female associate working the counter if the $3.19 was the going rate on fuel. She stated it was and even higher, so I choose to have hertz fuel the vehicle on its return. This brought my total to $161.54. That is a $65.06 difference and when I questioned her she would not give a direct answer and showed no effort to even try to help on why the cost was so high. When I got out into the city, the going rate for fuel was between $2.99.9-$3.15.9 per gallon. I called into hertz and told them that the fuel prices that were posted and told to me by the hertz rental associate were high compared to the local fuel prices. I also told her that on the receipt I was charged $58.07 for a tank of gas and that was a gross over charge for fuel. She stated that she would note it on my account to have the fuel charges removed and I would fuel the car myself. I drove the car 278 miles and still had just below 1/4 of fuel left. When I filled up the car it costed $22.00. When I went to return the vehicle the female associate checking the cars in at the airport told me the total cost and I disagreed and tried to explain that I had already called in and spoke to someone about the matter on the fuel. Very rudely, she told me I needed to talk to someone at the counter and just walked off. I spoke with the male associate at the gold counter, explaining once again that I had already spoke to someone about it at hertz customer care and they had documented on my account the details of the fuel. He said to fill the tank with fuel it was $41.43 on a 13 gallon tank! That is close to double of what I payed to fill the tank. He was extremely rude, spoke at me with disgust and he the hertz associate made a scene in front of the people in line behind me. The deceit comes from 1st, the female associate who checked me in on the morning of april 13, 2018 with the misleading of local fuel prices and poor customer service when I had asked about the price I had reserved the car for. 2nd from the female associate I spoke with over the phone on april 14, 2018 that stated she had documented our conversation and that the fuel charges would be removed. And then to the extremely poor customer service from the male associate at the gold counter on april 16, 2018 that clearly made it a point to be very rude and belittle me in front of others was just so mind-blowing unbelievable. On top of that I picked up the car with 3/8 fuel and returned it with 8/8 fuel. I will never ever do business with hertz again and will contact ussa about the manner in which hertz does business and allows it employees to mistreat their customers and veterans. Additional rr # [protected]

The Hertz rental car associate, Gary, at PepBoys 4621 Harford rd, Baltimore, Md is very unprofessional. I am a Lyft Express driver and Gary is very difficult to interact with especially since he always has a very nasty, nonchalant, arrogant attitude. He is Never courteous and displays a blatant unwillingness to help. He lacks simple customer service skills like greeting customers and simply saying "Hello" or "Thank you". I have never experienced this type of rude behavior at any other car rental company and it looks very bad for the Hertz brand. He should be removed from this location. A copy of this complaint will also be forwarded to Lyft.