Hertz
Reviews and Complaints

I recently booked a hertz car rental online without any extras included. On arrival at the airport I was asked by the representative whether I would like additional liability insurance. I was travelling with two others and we discussed this at length between us and the representative and decided that we would not like this cover as the cost was more per day than the deal on the car itself! We did take the prepay fuel option though and I signed the agreement before leaving. What I didn't realise was the representative had added the liability insurance to the agreement. Tired after a long journey I should really have checked the agreement fully but after such a long conversation with the representative, I certainly was not expecting an error like that to be made as our decision couldn't have been made any clearer. After returning the car I was notified of the charge on my credit card and immediately contacted Hertz head office about this. They informed me that I would have to contact the airport desk direct and gave me the number. Every time I tried calling, I was auto redirected back to head office who again told me I had to speak to the desk! Even when transferring me directly, I was again redirected back to head office! Finally I was given a number to call but surprisingly enough, nobody at the desk answered after calling time and time again. I complained again via email and hertz would not budge as I had signed the agreement etc etc.. This to me is blatant misrepresentation and at a cost of $350 to myself, the representative made a small percentage commission so good for him. I wil never use Hertz again, never.

I reserved this car at 301 East 69th St. Last time I visited the kiosk there was broken. I notified the office at East 76th street of this 3 weeks ago that it was broken. So I called in advance to confirm 1)they had my car and 2) that the kiosk worked. I waited 25 minutes on hold. I was told they couldn't confirm either. So I arrived at 9: 05 for my 9 AM RSVP. I was told 1) that the kiosk was still broken and 2)they did not have my car. I spent another 25 minutes on the phone with customer support (my family waiting). They told me to go to 25th Street. That's 2 miles away and would have been a $20 cab ride. The garage attendant told me a car would be on the way from Queens. Finally--at 10:15 AM--my car arrived. Is this what I get for being a No. 1 Club Gold member? What kind of service is that? Would you pay someone to have to wait one hour and 15 minutes for a car even when you've spent 25 minutes calling in advance to confirm. Hertz clearly doesn't care about customer service. I'm extremely disappointed. I don't know why I chose to join this program. People who care about other people don't treat them this way for a living.

I rented a vechicle for a week from July 27 - Aug 3, 2013 from San Jose, Costa Rica reservation #F84326471D6. Nobody could tell me how far it was from Sane Jose to my destination to Guancaste, Liberia when i booked the flight or rent the car. When we arrived at the airport an hour late they shuttled us to the rental place to pick up our car. My kids and i were already tired and were ready to get settled in at our destination but come to find out that we had to drive 4 hours to get there. When they brought out the car it was a stick so they had to switch us back out because all 3 of us cannot drive a stick and they gave us a map to follow and it would cost us to go through some tolls. We didnt start out until after 4 and ended up finding our place in the dark hoping my time share place was not closed. I was furious to say the least. Already my vacation was ruined. However the gentleman that handeled the reservation kept saying we had to have this we had to have this. So i also prepaid for gas because not knowing where gas stations are within that country we had to make sure we had to have enough gas to make it back so we would not miss our flight. I had one bar less than 1/2 a tank and i did not get reimbursed for the gas left in the car and little to my surprize the total was $857.16 for the week. My 2 kids and i at home pay $1, 200 every six months. How does a rental of $254.00 go to this ungodlly amount for a week. Nobody would rent a car for that price. I found out that one of the girls from the place we were staying took a bus and it was $45 one way. We 3 could of took the bus back and forth for the price of the rental considering all we basically used the car for was to travel the 4 hours to our destination which we could of avoided since we were tired to begin with because we mostly took excursions that included the transportation to where we going. They had golf carts that we could rent by the day or a taxi for the few kilometers we had to go. One trip was to Nicguara which we left at 5am and got back at 10pm so we didnt even use the car at all. I will try to fax you a copy of my receipt which i can hardly read or mail it to your company. I cant believe that Interval International which i booked through which i have been a member for years that they did not ask me if i had any coupons. I have a discount card t should of used CDP#334505 when i booked this reservation. I believe this amount is terriably high. My first vacation out of the country litterally made me sick over this. I would like to get this resolved so i can pay the reasonable amount that i owe or i will never rent from Hertz again.

I received a letter in the mail from Hertz Australia claiming I am responsible for windscreen damage & charged $200. I explained to Hertz claims dept. -a Agi Tsarouhidis by email (they don't like to take calls and never return calls) there were two chips (not one as they indicated) and if I was not already half an hour away from the airport I would have returned the car. Several emails & still no reply.
I have been a Gold memeber for fifteen years, have always treated a rental car as my own & have never incurred any damage.
Clearly this is a scam Hertz have going. Send out blanket bills for damage with the expectation most/ if not all will pay. A shameful organisation that does not deserve your business.

I lost the car keys inside Premium outlet mall and I called Hertz, where I rented the car(RR [protected]), for assistance. After 30 minutes waiting an operator answered me and I explained that I lost the car keys. I explained that my English wasn't perfect, because I am a Brazilian, and asked her to be patient with me. After a while she said she was going to send me a locksmith to help me, and I said I could leave the car and grab a taxi home, she oriented me otherwise telling me to wait for the locksmith she would send to me and that I should not pay for this service because I was covered. When I dropped the car off at the airport I received a bill with the amount due for the key $589.00 US DOLLARS. That is not fair. I need someone to help me show this company service is not acting correctly. They have a site WWW.HERTZ.COM/CHARGEEXPLAINED for explanation of the charges but it never works. I can't afford to pay this amount for a key, I could have waited for the next day that I am sure I would find the key, or even rent another car for this amount. I am certain the call has been recorded to comprove my history. I am trying to get in touch with them but it is almost impossible.
Sincerely,
Giancarlo Spizzirri ([protected]@uol.com.br)

I too have learned the hard way to stay away from Hertz and, for that matter, AAA as well. I was over billed for insurance that AAA Alabama said I had upon opening a Visa acount with them. When I got to the Hertz counter at Frankfurt, Germany airport I was told I had no insurance. It seems a matter of no one willing to accept any responsibilty for the outrageous amount that I paid for insurance. Be smart by booking your vacation or trip yourself rather than using AAA and, absolutely, stay away from Hertz.

I am a frequent traveler renting around 20 cars in different places of the word per year. Today I has the worst experience I ever had in renting a car, from Hertz at Eleftherios Venizelos airport in Athens. . I am an Aegian Airlines Gold Member and I was told I was entitled to a discount and to free upgrade. I asked for the category before last with same day return. I was given the keys of an automatic Peugeot 107 and was told the exact spot and told to pick it up. No mention for any damage or need for inspection. When I went there I noticed that the all rims were damaged and the car was dirty. The colour was a "taxi" yellow not quite appropriate for a 54 year old businessman going to a meeting. There was nobody at the delivery station at 12.00 noon and I had to wait for 10 minutes until somebody appeared in a car saying that he has to go somewhere and he will be back in a few minutes. I told him that I was in a hurry and he came out and checked the car and noted the damages on the form. When waiting I called at the office and told an employee of Hertz that the car seem to be very small for the category I thought I was entitled to, and it was dirty. He told me to tell the employees at the delivery station to change the car but he himself was not willing to do so. I complaint about the whole treatment and he said he was sorry and that the manager was going to call me in about 10 minutes. As I was in extreme hurry to go to a meeting I was afraid of loosing more time and I thought I could do with a dirty car. So I got in and hit the road. I then noticed that the car was in a very bad condition. Around 33.000 km with obvious signs of wear and tear. On the road it was unacceptable. The automatic element was not working properly especially when gears were changing. The air-condition was not working adequately and I had to put its fun to full speed that produced a terrible noise. I arrived at my meeting sweating. Of course the manager did not call me until now. Worst of all, I felt mistreated and like I was dealing with a third world company. The car I was given was not up to standards by any means. I got the impression that instead of upgrading an Aegean Gold Member as per the scheme, HERTZ behaved like I was there for a free ride and I was given the worst of all. When I checked on the internet I assumed that HERTZ might have placed the Peugeot 107 in the same category with Smart which is too far fetched.

I really wish to bring this incident to your attention because I was expecting a better treatment from a company that claims to be of the leaders of the sector.
Yours Faithfully,
George Hadjipieris

In the month of february 2012 I rent a car from hertz italy champino aeroport I receive a letter recently from herts italy like every thing went well and I don't need to pay any thing any more and now 7 month after in my credit card account come to pay 42.73 euro from this company hertz italiana spa roma it

I rented a car from www.rentalcars.com which is a car rental agent. I paid them directly at the time of booking. I received a car from Hertz in Geneva from 30th March until 7th April. The car was duly returned fully tanked and at exactly same condition as before rental period. A week later I found out that my credit card had been charged by Hertz Geneva 665 CHF. I did not receive any notice and I dont know why this amount is charged. They charged without any notification. I called rentalcars.com but they had no idea why this was charged and they advised me to call Hertz in Switzerland as they were the one charging my card. Then I called Hertz. After being routed to many different people finally a guy from customer service (name Stefan) said I had rented a GPS with the car which I did not return. This was totally rubbish isaid. I had not received any GPS and ask them to check their inventory list. He promised to check and get back to me. Even I gave my email address again. A week later, nothing happened and I called them again. I was once again passed from one department to another department. Finally I came again to customer relation. This time a guy (Name Owe who was extremely rude) said he doesnt know anything about the charge as there is only one word in their report which is "Damage". When i asked him several times why they charge my card without any proper report, reasoning or notification to me, he just hang up. It has gone 16 days since they charged my credit card and still I have no idea about the reason. I thought Hertz is a well known and reputable car rental firm> But it seems they are extremely careless in customer management.

Car rented from sacramento, ca. airport. had comformation number for car two hours prior. apon arival I was informaned that they did not have my car. let the one week nightmare begin. they stuck me with a new cadillac that I didnt want. nothing worked on the car. customer service is non existicing, another 2 hrs. of waisted time. I got lost at least a dozen times with a non working gps. the free xm radio did not work. the car controls needs a rocket scienctist to figure out. this car was one problem after another. hertz customer service is worthless and non existing. I will never rent from these people again. I will also let everyone I know, do not rent from hertz, they are unprofessional scammers.

Imagine arriving at 1100pm into Merida Mexico, noone around to help, no other car companies open and your online reservation is not accepted at the Hertz counter. The rep tries to strong arm you for $500 extra dollars to get the same car you booked through the company web site. Now make it worse - you have your whole family 2 kids and spouse. Even worse - corporate Hertz will not help.
That was my Christmas vacation in Mexico. I'm warning everyone to never rent from Merida, Mexico. I'm also warning that Hertz Corporate is worthless.

Final bill different from original when picked up car and from
Reservation made on-line.
Specifically -
We were charged for 7 days of an extra driver when the extra driver signed on after start of rental and should be for 5 days.
Also: reservation agreement notes according to website info was:
$13/day for extra liability
$7/day for extra driver I don't believe that was billed accurately
(Pesos to dollars - 13.5 pesos/us$)
Tried to attach proof - it will not accept my possible formats (E-mail me at linda. [protected]@gmail.com with address to mail copies.
I will submit copies of my reservation and original and final bills for your review.
There are many differences.
Your attention and corrections will be expected and greatly appreciated.
Also note discount coupons.

We have rented a car September 11, 2012 in Rome and returned it in Rome October 9th 2012, November 21 we were charged
2 X 36.30$ and now we are charged 3 X 36, 30 and we do not know why we are charged these fees and on the documents received there is only a mention that it is a cost incurred in provinding the drive name and address information to the relevant authority in Italy.
As per our knowledge we have had 1 ticket which is in Sienna in Italy. and we are making a formal complaint on this company
also the delay that it has taken over 1 month and 2 months after our return from our trip.

I got to Lyon, France on october 18th and the lady at the desk asked if I wanted additional insurance and i said no. She charged me anyway.

I have not received a reply to the following hopefully self explanatory final email

Dear Mr Beckovsky

RR nnnnnnnnnnn

Malaga Airport,

For the avoidance of doubt can you please confirm that Hertz Corporation Number1 et al believe it perfectly acceptable to insist on Rental agreements that
· have a non negotiable fuel policy pick up full 8/8 and return empty 0/8

· compound the issue with a Hertz Corporation Number1 non pre-advised and non negotiable charge for fuel at EURO 2.6380 / litre when the prevailing rate in and around the airport is EURO 1.4200 / litre equating to a markup of around 85% equivalent to around GBP 12 / imperial gallon and USD 16 / US gallon.

· insist on a Hertz Corporation Number1 non negotiable fuel service charge of EURO 18.15/ GBP 14.52/ USD 23.23

· condemn the hirer to have to travel up to 250 kilometers a day to get any benefit from Hertz Corporation Number1 skewed rental T&C’s highlighted above.

These behaviours indicate to me that your core values / ethics need to be revisited as your customers will surely go elsewhere... in droves.
A quick response will be appreciated as I need to get a warning issued to others as quickly as possible.

Yours sincerely

I have an issue with the fact that they do not check the rental cars before renting them to someone else when you turn them in. They did nothing illegal or unethical but it was very shocking to me that my husband left $1000 worth of military gear in the trunk of the car and called only an hour after he turned the car In, realizing he forgot it, and so they had already 'rented the car out' and by the time the guy turned the car in 5 days later half of the gear was gone. I know it was 100% our fault for forgetting it, but it would be courteous to customers and for other reasons in their best interests also to check the car before renting it to someone new. I mean anything even a dead body could've been left in there, they ought to do a quick sweep at least to make sure the car is ready for a new client!

I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received a Hertz invoice on September 13th demanding additional EUR 364.30.
Hertz Dusseldorf charged EUR 1, 150.58 for a hardly noticeable dent!

Charged twice by Priceline.com and Hertz.com for the same car rental. Neither company has been willing to resolve the issue. I now have to dispute the charge with my credit card company. This is last time I will be doing business with these companies.

My friend and I visited italy in march 2012 and had a wonderful time. We rented a car from hertz italiana sparomaita in rome with no difficulty. We traveled from rome to tuscany and throughout the countryside for the week to follow.in sienna, we parked in what we thought was a public parking area but returned to find a parking ticket. It was actually a pay to park area. We tried to find a police station to resolve with no success. Policemen are not to be found; I suppose they are plain-clothed. I assumed it would catch up to my credit card. Well, it did!... Four times. I finally changed my credit card account to get no more charges, which totaled $184.87 by the way. My credit card company investigated and found that an administration fee of 36.30 euros is billed each time the local authorities contact hertz to obtain driver's information. By italian law, this is permissible I am told. Please note that two of these charges occurred on two consecutive days! What a racket! My advice: do not rent a car from hertz in italy under any circumstances. Hertz should be more informative if what I have stated about the law is accurate. Hertz should protect it customers.

Hello. This is fusako aliquo at msa international.
I have received a bill for $60.90 from platepass hertz toll: american traffic solution.
I didn’t have any idea what is for. Then I found out that it was for a e-zpass fee for a hertz rental car.
I never requested any e-zpass and I guess that it was left in the car.
We frequently have visitors and I need to rent cars often.
I think that one of our visitors just used it without notifying me.
So, I don’t mind to pay for toll fees since my visitor use it.
However, I am not sure whether I will have a responsibility to pay for daily fee since I didn’t request it.
Please look into this issue as soon as possible.

• rental record #: m3951915 2
• return date: september 15. 2012
I would really appreciate it if you could help me out by reducing the bill.
Setting up a large volume of rental cars is one of my routine jobs and I have become comfortable using hertz because I am always treated well and get a good deal.
I was using enterprise before but, I switched to hertz because I think that you guys have better service. I hope to continue giving hertz a lot of business as usual.
Please let me know what you can do.
Thank you,

My e-mail address: fusako. [protected]@msasafety.com