Hertz
Reviews and Complaints

I have just received a charge to my debit card of US$ 45.60 plus a second charge for the same amount the same day (September 4, 2012). The two charges have the same entry number: GM30L33357. There is no explanation for this charges. As it is a debit card issued in the US, I could not reject them. The car was returned in Venice, Italy on June 6, 2012. I have a feeling this a scam and feel unprotected. My name is Alfredo Richard and the car was rented through Hertz Chile.
Please help me to find out the reason for this charges and obtain the corresponding credit if they were mistaken.
Thank you.

Car had bad tires on the car and they wouldn't trade the car in. Should have been given a refund of my money.

I rented a car from Hertz through the Aer Lingus website. The price said that it included all insurance, taxes, etc. After I made the reservation, I called Hertz in the US (foreign rentals) to verify that CDW was included. "You'll have NO liability, " I was told by the agent with whom I spoke.

When we arrived in Dublin the agent there said we'd be liable to up to 1200 euro unless we purchased CDW from the local office. I told him CDW was included in the price and he replied that it did not appear on the reservation. He indicated I'd have to take the matter up with Hertz in the U.S. The cost to me was 14 euro a day for 10 days.

When I returned, I repeatedly tried to contact someone at Hertz, following directions (but then told later those directions were wrong). Of course, I cannot prove that the agent told me that CDW was included, though I suggested they might have the recorded transaction on file, and that the charges were of course "legal."

Finally, that's all I got from Hertz. The charges are valid. No apology. Nothing. Big disappointment. I rented with Hertz precisely to avoid this sort of thing. I've learned my lesson.

I booked on hotwire & paid the rental fee to hotwire. When I picked the car up at the pittsburgh airport they asked for my credit card as a deposit. Later I realized I was billed for $ 28/ day of extra insurance (Which coincidentally matched the rental fee). I had specifically said I did not want any supplemental insurance. I think the hertz rep had asked twice. Trying to connect with their billing dept & customer service has exposed me to more rude people & waits. I'm frustrated!

I had rented a car from hertz for 4 days that I paid for thru hot wire.com. I was in nc and had to stay a extra day. I called hertz to inform them I was not able to get back to wpb, I was informed by terry that there was a charge of a $1000.00 and they could not change it and told to call hot wire. I spoke to migal at hot wire and he said there was nothing he could do. I requested to speak to his supervisor and when angela came on line she said the same thing and that it was hertz. I called hertz back and spoke to allen and explained the problem he said to call the pbi location. I spoke to agent he advised me to take the car back to ashville, nc and return it and re-rent it back to return to west palm beach. When I got to that location he still charged me $888.88 plus tax as well as a 150.00 to re-rent the car. I was told by rental agent that there was nothing he could do and again I should got back to hot wire,, I rented a car for 250.00 play in advance. When I went in to p/u the car bought the upgrade and the tank of gas
In all it cost me $1712.86 for 5 days and it seem no one knows why and the two parties keep pointing the finger at each other.

I have been a gold member for many years and over these years have rented many many vehicles from Hertz. After my last experience I will not rent from Hertz again but I will share my experience on every web site, blog, travel site and everywhere else I can. Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility I was promised she would make things right. Of course I have never heard back from her.

I understand how Hertz feels about their customers and I will share this with as many people and in as many ways as I possible can. You may have screwed me over but I will do everything possible to make sure that it is known to as many people as possible so that they do not suffer the same faith as I did. Beware of Hertz and their #1 club gold scam, it’s not worth going through the pain and terrible problems that I did with their car rental facility in Santa Rose CA.

On March 24th, 2012 I picked up a rental car reserved and paid for online through Auto Europe, in Aix en Provence, France. The rental fee paid in advance online was $67.08 . This covered the rental only. No extra charges or services were requested by us; including additional insurance. The sub-contracting rental company turned out to be HERTZ.
Imagine my surprise when I received my VISA statement recently to discover an additional charge by HERTZ of $183 dollars !

Following my conversation with a Auto Europe customer service representative, I filed a formal complaint requesting dismissal of all extra charges over and above the rail station location surcharge, and the road fee requested an immediate reimbursement of the extra insurance charges of $125.

The HERTZ representative in Aix made NO mention of insurance, did not point out on the rental agreement that he had, without authorization, checked the boxes to include insurance, and never notified us that I had signed off on extra insurance.

The deliberate omission of information by the vendor resulted in a fraudulent act tricking me into signing a form that may have included extra insurance ( and I have no copy of the form ) but that I did not want and did not verbally consent to ( as no mention was ever made by the agent).

Extremely large spider appeared inside windowshiel while driving south CA Hwy 1 West of Castroville @ 11 p[.m. 3/8/12. Driver frightened by size and unknown species Feared Spider would bite or get tangled in hair Called Hertz Roadside Assistance. First call @ 11:16 p.m. was discontected by roadside assist after telling driver no assistance available for spider. Driver called back @ 11:18 and was told driver would be charged for service call. CA Highway Patrol arrived. They were unable to find spider. Spider body was approx 1" to 1.5" in size and with leg measured +/- 4"-5". Driver unable to photo sp;ider when infront because of lack of light contrast after pulling to side oif road. Photo finally taken from outside vehicle after spider had moved from in front of driver to above passenger side of vehicle.. Photo of spider posted on YouTube 3/10/12

Decided to rent from Hertz after years of renting with Enterprise. It took one cocky dishonest employee from Enterprise to turn me off but now that I look back being lied to for $12 (at least Enterprise paid us back immediately) was not worth the decision to rent from Hertz. HUGE MISTAKE!
Picked up our rental...bill was supposed to be just over $300. Paid with a debit card. Drove for 15 hours and found out over the weekend there was a hold placed at our bank for just over $590. WOW that's a $290 difference.
Of course we don't travel with a lot of cash nor our credit cards in case we get robbed...I know it's crazy but it's happened. Nor do we keep money in the bank attached to the debit card for more than what we think we will need for the same reason, if someone takes our debit card at least they wont get all of our money. So we know that the car rental place should be taking $300 so we THINK we have an additional $400 for gas and whatever else we might need on this quick 3 day trip. In case of emergencies we know we can call our credit card companies for advances on our credit cards. Now little did we know that our emergency cash advance would be because Hertz put a hold for $590 as indicated above.
Of course contacted the 800# for Hertz because it is the weekend and the store we rented from was closed. They helped us out in no way...ignored our request to let the bank know they have the incorrect hold amount...actually ignored everything we said. They thought they were being cute when my husband asked them to fax the letter the bank requested by responding "nobody can do that...it's not our policy". My husband responds, "You mean the president of Hertz who makes all the decisions doesn't have the authority to release a hold?" Hertz replied "Nope". Wow talk about some professional customer service and sorry to the Hertz President for your employees saying you have no right to perform any duties within your company...you're worth nothing.
So we wait to come on Monday and talk to the person who rented the car to find out why the hold was so much. He responds, well I noticed I made a mistake and overcharged you and then there's the deposit for $200. Of course I respond "Deposit, what do you mean deposit" Now it's just a matter of he said she said but I know damn well if he told us there would be a $200 deposit...we would walk out the door because we don't get charged that at Enterprise.
So they overcharged us...then tacked on a $200.00 deposit to make that grand HOLD of almost $600.00. Let me just put it our there that I'm looking at my final receipt $273.33. That's over $300 that you put the original hold on for but that's beside the point.
NOW, they pulled the money from our bank for $273.33, posted on our account 1/24. Then I notice there is another hold for $273.00 placed on 1/24. I contact my bank...guess who it's Hertz. My bank wants a letter from Hertz to release the hold.
Contact customer service..."it's not our policy"...again with the nobody is capable of sending a fax to correct their mistake. "You'll have to wait 72 hours to see what happens and then you can call us back."
It has to be illegal to hold somebody's money from them after you have verified you were paid in full. So for now...I'm out $273 that Hertz gets to hold onto until they are ready to let it go. Maybe that's why they aren't leading the rental car industry!
Luckily I have a friend that is about to leave town...guess who she won't be renting from either...Enterprise you have a new renter stopping by the office tomorrow.

I made the reservation on Jan 10th in Effingham Illinois. When i went to pick the car, i was told they do not have any cars and do not expect anytime soon. After wastign 2-3 hours trying to call corporate office and the manager i gave up. The corporate office never responded. Local manager could not help me becuase there were no cars available. Why would Hertz accept the reservation when they know that there won't be any cars available. BAD BUSINESS POLICY- WORST CUSTOMERR SERVICE- WEBSITE- USELESS. 800 NUMBER IS WORTHLESS. THE COMPANY IS A LOOSER

I rented a car for three days in Myrtle Beach, it was the most expensive car I’ve ever rented as I usually rent my cars through Zipcar. Zip car pays for gas, 180 miles per rental and covers you for anything that happens to he car while you are driving for a one time fee of 75.00/year the most I’ve paid to rent a car for three days is 242.00. When I got my car at Myrtle Beach airport Hertz, I had to pay almost 50.00 per day for insurance because I don’t have a car at home so therefore no car insurance.

What a ripoff also had to pay 12.00/per day for the GPS which was well worth it. By the time I brought the car back I had paid another 40 bucks for more gas so the rental cost me 425.00, ridiculous!

The problem is that I rented a car at siena the 22/07/2011 and I left it in firenze airport the 22/07/2011
In november : 36, 30 euro x2 have been withdrawn from my credit card, four month after!

I do not know why but the number of my credit card have been probably robbed at the office

My company rented me a car for work. I picked it up in another city and worked my way to duluth.. When I went to drop it off, the hertz wasnt on the airport property. I couldnt find it and had to call twice. They are in an old crappy office in an industrial park with no street visible signs. Had I not finally saw a hertz truck on a parking lot I never would have found them. The office is an unorganized mess, very unprofessional.
They have no airport shuttle, even though they are the "airport" location, and they refused to call a taxi for me.
I spent $1600.00 total for a 11 day rental with all taxes/insurance, and they couldnt drive me a lousy mile to the airport or even call a taxi.
I had to call a taxi, wait 20 minutes, and pay another $10.
This place is a joke.

I purchased a vehicle from Hertz through their rent-2-buy program. The worst experience ever in purchasing a vehicle. Purchased my son's vehicle from Enterprise in 2003 and the experiences are different as night and day. Paid cash for the vehicle purchased from Hertz on 8/17/11 it is now 10/5/11 and I still don' t have my registration. Customer service was extremely rude, hostile and inefficient. I received an email from Hertz, two days after I got confirmation that they received my cashier's check, asking me when I was going to send payment for the vehicle. It was a comedy of errors from there on. To say that I would never purchase another vehicle from Hertz is an under statement. I will NEVER do any business with Hertz and I try not to say what I will NEVER do, but this is an exception.

My daughter rented a car from Hertz to drive to Texas for her husband's grandmother's funeral. On the way back, they had a flat tire on the interstate and bent the rim. Hertz at the Waco airport refused to trade them cars because the one they got it from was not a franchise store. They were told they could go get a new tire and rim and Hertz would reimburse them. Well, on Sunday, in Waco, TX, there is nothing open that would have both. They had to spend a night in Waco, pay for a hotel, loose a day of work each and a day of school for my grandson. They were also told that night that they could turn in their rental car and rent one from that facility. It would only cost $253 plus $200 deposit because it was 1 way back to Arkansas. WTF Roadside Assistance finally got involved. As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit. Upon arrival Monday morning at the Hertz in the Airport, they kids were told that their credit score was not high enough to rent a car from them. Again...WTF! OH, and by the way, , this facility will not take a parents credit card over the phone so that I can get my kids out of that God Forsaken facility in Waco TX airport.

Dear Sirs,
I am writing to inform you of my dissatisfaction with the service at the Counter of Hertz Rent a Car at the Nicaragua Airport on 07 September of this year.
On September 7th 2011 I made a reservation online through Orbitz.com. My reservation was approved and I received the following quote

Car Information

Trip Name: Managua 09/07/11
Driver: CLAUDIO MONTENEGRO
Rental car company: Hertz
Confirmation number: F2241082233

Car type: Economy Car
Pick-up date: Wed, Sep 7, 2011 11:00 AM CST
Drop-off date: Thu, Sep 8, 2011 11:00 AM CST
Pick-up location:
Hertz
Autusto Cesar Sandino Airport
Managua
NI

Drop-off location: Same as pick up
Base rate $20.00

Taxes and fees $14.50 AIRPORT FEE: @ 10.00 USD TAX @ 4.50 USD

________________________________________
Total car rental estimate $34.50 USD*

Amount paid at reservation $0.00 USD

Amount due upon rental $34.50 USD

Base rate and taxes and fees

Unless otherwise specified, all costs are provided in US dollars.

* This amount is based on information available at the time of reservation. Mileage and rates**

Unlimited

Daily base rate: $20.00*

extra hour: $6.40

Minimum rental: 1 day

Maximum rental: 5 days

* * Rates listed here only reflect standard rate plan periods (daily, weekly, or monthly) and do not include additional charges, taxes, or fees. Additional days beyond this period may be charged at a different rate or with additional weekly, daily or hourly charges. Weekend daily rates applies to Fridays, Saturdays, Sundays, and often Mondays. Any additional days will be charged at the extra day rate. All rates are shown in US Dollars on this page. Rates in local currencies may be displayed by selecting a rate from this page and then viewing the details of that rate.

General Rules:
AFF LA LOW TIER DY

Car rental reservation phone number(s):
[protected]

[protected]

The quote states that the charge for the one day rental is for $34.50. But when I arrived at the Nicaraguan Airport to pick up my car, the person at the counter announced that I had to purchase a compulsory “third party insurance” which was not listed in the quote. I could not rent the vehicle unless I paid an extra $12.99, that being the cost of the Compulsory Third Party Insurance. I was very upset and I explained to the person at the counter that my reservation did not state any additional charge for Compulsory Insurance. He didn’t have an acceptable answer for me, and I was forced to take the car and pay for that extra insurance. The charge for the rental concluded in $49.44.

Could I please ask you to look into this matter? It is at my most concern. I feel that Hertz is operating under unfair business practice by keeping information from their prospected clients in order to receive reservations and once they are at the counter they are charged with additional fees.

I look forward to hearing from you shortly.
Claudio Montenegro
claudio.[protected]@gmail.com

Dear Sir/Madam,

I write you to claim that you charged from my Eurocard two times the payment for the same service related to the rent of a car:

Fatture N: 356371
Data: 18/06/2011
Contratto: [protected]

This bill, 36 EUR, was paid from my Eurocard on 21/06/2011.

It was the second time charged from my Euriocard on 09/09/2011.

I attach the copies of the corresponding "Fattura" and the Print from the payments records of my Eurocard indicating this double charge.

I do require to return this sum, 36 EUR, to my Eurocard during September.

I look forward to your response,

Sincerely yours,

Dimitri Silvestrov