Home Depot
Reviews and Complaints

5/13/23 received a shipment of lumber, many defective.

I called the same day and advised exact number of pieces of Lumber were defective. I was advised someone from the Store would contact me. Nobody ever did.

Had to place 5 calls, and talked to 6 different people, through their Customer Care Support line. I tried calling Store directly but 'on hold' over 30 minutes. There own Customer Service Agent also got put 'on hold' over 30 minutes. Neither of us could talk to anyone.

Customer Service sent an Email to 6 different Store Members and advised I would be contacted within 24-48 hrs. No contact. I called the Store again and actually got ahold of someone. 5/20: Rose arranged for a delivery of new product and pickup of defective. On 5/23/23, 10 days from first delivery, a driver delivered replacement. He stated he was not picking up the old. I called C.Service and Store was suppose to contact me. 5/25/23. No contact. Plus, 6 replacement items are defective.

I tried to call your Corporate number but their A.I. program didn't seem to understand anything I was stating.

I am not complaining but I will hold you accountable. Is the term 'Customer Service' simply words written, or spoken, or does it represent 'action taken'?

My driveway is still blocked by a bundled stack of defective lumber. Yes, I had to haul it all back out from behind my house, restack it, and I strapped it.

Please keep in mind, I Live Chatted with a representative prior to placing this Order and having it delivered. I asked if I would only receive quality lumber that was not bowed or have numerous knots. I advised I was rebuilding my Screen Room that was destroyed by Hurricane IAN. He assured me they only send out quality Lumber. I normally would have come directly to Store and picked out but I am recovering from major abdominal surgery from 2/6/23, and limited to what I can do.

I believe you can understand why I perplexed this issue not only occurred, but it has not been resolved 12 days later. What is the sense of having a Store, or Corporate, phone number, if nobody will answer it? What sense does it make that the Customer has to be the one to constantly call the Store to get a problem resolved that the Store created?

The ball is once again in your hands. I do not want to 'escalate' this issue to the Media, but I will, based upon your response, or lack of it.

Respectfully Submitted.

In June of 2021, Home Depot installed a patio door on my house. During the installation, the installer noticed the screen panel was damaged and while I was there, he called in the defect and another screen was on order. Through most of this ordeal I have been in contact with Tony at the Jacksonville location. It took over a year to get the screen replaced because of covid, at least that is the reason I was given.

However my problem was not resolved after getting the screen because the building permit had long ago expired. I last heard from Tony on 4/4/23 and he said he reapplied for the permit and he would get the inspection taken care of.

I called Tony numerous times at this phone number: [protected]. Most of the time no one answers and I leave a message for Tony to call me back. There was one time when a lady named Sharon answered and said Tony was on vacation and she would leave a note for him to call me when he gets back. Since April 4th I'v called numerous times and Sharon was the only one who answered.

It is now two years since the door was installed and when I call Jacksonville and leave a message, no one calls me back.

My contact info:

John McGinty

5415 Merritt Brown Rd, Panama City, Florida

[protected]@yahoo.com

[protected]

I am writing in regards to the installation of our quartz kitchen counter tops. The kitchen countertops were installed in June 2022 by Valley Countertops. We were thrilled with our quartz countertops that we had purchased through Home Depot, we sat down with a Home Depot representative and she spent a generous amount of time with us explaining the durability, longevity and overall quality of the quartz that Home Depot supplies. My wife and I did our due diligence and shopped around for other quotes, some came in lower, but at the end of the day we both agreed that Home Depot offered the better product and the most transparency while purchasing.

During the purchasing of this product/installation, both the Home Depot rep and installation team from Valley Countertops reiterated the durability of this product, stating that it is durable enough to withstand a cast iron pan being dropped on it without any damage resulting (obviously we did not partake and took their word for it). We have not abused this countertop in anyway, we have cleaned said counter top with strictly soap and water (as recommended by Valley Countertops). Not a single dish has been broken whilst washing in the sink. Unfortunately I am very upset to report that our brand new quartz countertop has 3 significant chips around the sink area (pictures attached). My wife and I are both very upset, everyday we wonder how much worse this will get over the years, and quite frankly, we feel lied to.

I would also like to state that we had our tile backsplash professionally installed once our countertops were put in. We need this problem rectified as this is our forever home and we cannot stand the thought of constant chipping of our countertops. Please respond to me via email.

Thank you,

Eric & Stefanie Folkard

On May 2nd @ 7:47 pm I placed a call to Home Depot looking for a quote on a deck. I spoke with Mohammad who told me it would be better to come in and sit down with him to get a quote. On May 4th @ approximately 3pm I went into our only store and sat down with Mohammad to discuss what I was looking for. After about a half hour he told me that he would email me @ [protected]@hotmail.com with a quote that evening. I never received a quote and yes I checked my junk mail.

On May 8th I called customer service @ 5:30 pm and explained the situation. The lady told me that she was going to escalate this to the manager of Home Depot here in SJ and I should be hearing from them promptly. Again even after calling customer service I still have not heard back from store and I still don't have my quote. Now two weekends have gone by and I could have had my deck started because no one has the decency to respond back.

I can understand that perhaps Mohammad was too busy or forgot but it is in no way acceptable to leave a customer waiting this long! Perhaps it's because I am not a big company; thus not a big job which would bring a big purchase for Home Depot I simply am at a loss as to why I can't get my quote? Perhaps someone else would have simply gone elsewhere but I choose the materials I wanted @ Home Depot.

Sincerely,

Wanda Griffith

I received a $20.00 coupon good off any $100.00 HD credit card purchase. Barcode [protected] 9392 50. On 5/5/23 I spoke to Customer service to clarify a question. I wanted to use a $ 75.00 gift card and charge the balance of almost $ 200.00. I was told that as long as I met the min. $ 100.00 HD credit card purchase, I could definitely combine and use the gift card and the coupon. When I went to the store on 5/6/23, they refused the coupon and stated I had to charge the entire purchase on the HD credit card. Since your customer service associate verified that I could indeed use the coupon and gift card meeting the min HD charge amount, I want to know why the store did not honor the coupon?

Please clarify why the discrepancy in your policy. I feel I met your requirements for the coupon purchase.

I paid to have new countertop and backsplash installed in my kitchen in February. I was told it would be somewhere between the second week of March. I finally got my countertop a week ago after many failed attempts and no call back about the situation. I finally received a phone call from the regional manager Jimmy Lewis. He told me the situation would get handled within the week and I would get compensated. I finally got my countertop, new sink and faucet a week ago but nothing on the backsplash. I've contacted and left messages for Mr. Lewis a no response whatsoever.

The delivery was on May 11, 2023, a washing machine. Three guys measured stuff, stood around and said they couldn't do it. As we're discussing the problems, one guy calls his supervisor and starts talking about how crazy I am in Spanish. I get pissed and they start filming me. It's just gross. I'll never buy from them again. I'm going local business only that wants to actually treat me with respect. If you want to feel inconsequential and crappy, invite Home Depot over.

5/04/2023 even though he had been given permission to change days in current week HE WAS TERMINATED BECAUSE HE HAD ASKED TOO MANY TIMES

You fired an employee Brian Seymour employed in your Valdosta Ga store number 0140 because he sometimes needed to revise his schedule to visit and spend time with his daughter I can't believe Home Depot would seperate families

I purchased a LG Dishwasher from Home Depot was delivered and set up on March 29th 2023 After using it 4 times it pulled error code AE water leakage. I contacted Home Depot on April 20th was promised a replacement to be delivered on April 27th. Between the 20th and the 27th 2 technicians came out said it was electrical and needed to be replaced. There was no replacement on the truck for me on the 27th. I have made a total of 8 calls to Home Depot who connects me with LG and hold 2 hours at a time. This is May 4th and I still do not have a working dishwasher. Am told LG has to order the replacement.

My card went to collections before I was even made aware it was doing so. When I tried to call and get my address changed so they could send me a bill and take care of the issue, I could not do so over the phone. I spoke with 6 different people to try to pay my card. No wonder they send it to collections. Its easier for them to do so than to accept payment. What a joke. I get a bad credit rating because they have a bad system in place.

In August of 2022 I contracted Home Depot to replace some 17 windows in my home. The original estimated date of installation was before Thanksgiving, however, due to manufacturing delay the windows, the installation was postponed to December 20th but that also was rescheduled to for Mid-January. It took the installer team 2 day to start work but when they started, they installed 14 windows within 2 days. One of the windows which was a 4' by 10' was not installed because they needed to do extra work on fitting the window and they left the window in my living room and left. Two other windows for one of the rooms were wrong size, therefore, they had to reorder those windows. We were left with a huge window sitting in our living room. Finally, after numerous complaints, they eventually agreed to come back early March, and install the big window and free up the space in our living room. Following that we patiently waited for the job to be completed. I never understood why the wrong windows were ordered in the first place, that definitely was Home Depot's fault. Finally, they scheduled installation for April 26th between 1 and 4 PM. The installer never showed up., around 5 PM I got a call from the installers, and they said they would come first thing in the morning on 27th. Around 10:30 AM they showed up and inspected the job site and said they did not have all the necessary equipment, they left the windows in our living room and left to come back next the day. They did not show up on 27th or 28th and when I called Home Depot installation after several try finally, I was told that the installers won't come back until May 3rd. Since January we have not been able to remove the stickers from the windows until after inspection, and as a result we have not been able to put up any window coverings. This was not what I expected from Home Depot, I would never recommend them for any big installation jobs. They are disorganized and seem not to care about their customers.

Purchased lg refrigerator in 2022….. left door would slam shut hard from the start. Approximately 6 months later, ice maker wasn’t working. Lg came and replaced entire ice maker in about 5 min. Technician wouldn’t address the door because it fell under ‘installation”. He also blew by me that I needed a pump for more pressure to ice maker. What?. Never ever have I heard of such a thing, but managed to find and install. 6 months later, ice maker out again. This time lg informed me that I was 10 days out of warranty. What? They gave me local repair businesses.

The biggest and number one issue that I have with Home Depot and others is the “buyer protection plans”.. why am I having to pay even more to be certain my purchase will still work 3-5 years from now! Where is the integrity of producing a product that actually works for more than a year. This, “make junk that breaks and sell for a lot of money and put the responsibility on the customer” way of doing business has got to go. It’s predatory at best. I have purchased so many things since the 90’s with each year and especially in the last decade, reliability is not part of plan.

Make something bright and shiney that will fail within 5 years so they have to buy another. Not cool.

It seems that since more things have been manufactured elsewhere, it simply is junk. I have now purchased 3 cement mixers, because they don’t last for more than a few jobs. I feel they are capitalizing on homeowners and relying on them to use only once or twice. The last one I bought was all screwed together by me. I don’t have high hopes for it. Some of the stuff is barely better than harbor freight and the prices are outrageous. Don’t even get me started on wheelbarrows. Good lord! The tires alone are a joke. I’ve never had so many flats or lost screws or squeaky wheels. I compare all the above to items I own that are old. I have a refrigerator from the 70s still working like a charm. A cement mixer from the 60’s left outside for decades that started right up and still works. (my dads) other wheelbarrows from the 70s working beautifully with no screws missing and the proper wheel size. (Again, my dads)

People work hard for their money and I simply find it unacceptable that so many of your products are lacking integrity. And these short timed warranties, good lord! Sell decent products and stand behind them. I will be looking elsewhere for appliances.

I am unable to use checks to pay (suddenly) for my Store Card balance. Additionally I noted the store card balance went from 8,900 to 9,196. Over the 149 dollars for my minimum monthly payment. No explainations why.

I am supposed to have NO INTEREST on the card for 2 years to pay off the Kitchen Remodel which is the charge on the card - that does NOT seem to be happening. I cannot use my 'online payment account' as there is some issue which no one at Citi OR Home Depot can help with. Lastly, when I asked why ALL OF A SUDDEN my checks are not being allowed to be used (rejected etc) I have NO answers. Well, this is troubling. Is there an identity theft? Did a bounce a check? (Not that I know of). So why the rejection? Citi can't help me, Home Depot is useless. I will be filing a complaint with BBB and Feds as I should have at the minimum been able to find out WHY I was being denied payment by check! If indeed there is an error of some kind it needs to be rectified and the person if identity theft has occurred needs to KNOW. But Home Depot 'has no clue'. I will be cancelling my store card after paying in full and never ever darken HDs doors again. Nor do business with Citi Bank.

I am an associate and disagree with the policy regarding bereavement pay. There were several mangers that advocated for my situation for pay. Bereavement pay is for immediate family etc. I experienced a family tragedy that was 2500 miles away with the one of two father figures I have ever known as I did not have a father in my life (my uncle), Buzzy Barton Lynn, Massachusetts was one of them. Examine his obituary as he was highly honored in an unimaginable concept for his lifelong services, go ahead and view this matter. I was a pall bearer of course. The definition of a family is a unit that cohabitates. Your policy stating the values begins with front line associates and family values. This is fallacy because if front line associates are priority before the CEO and management, why is it that managers can take the day off for any incident with family and be compensated, yet associates are penalized? Obviously, I could not afford approximately $7000 dollars to attend a funeral (without my wife), Airfare, hotel, rented vehicle, etc., and I am in serious debt as I had to use my college tuition money to offset costs. I am 98% complete of a Master of Science degree in Organizational Leadership Performance/ Human Resources/ Education. I will not graduate until I pay the $4,000 owed for tuition. It will be a serious challenge now. I am grateful that there are those who advocated for me and assisted me for a week off. I did not expect bereavement pay and basically could not afford it on a meager salary. I feel disrespected, devalued, and do not believe the values wheel aligns with what you portray. There is no diversity as the organization claims because immediate family is defined in perspectives that the organization does not recognize. Three days' pay really would have been comforting and rewarding. Asociates cannot afford tragedies of this magnitude. I am on every committee VOA, in focus team, coach, a former Journeyman electrician and I provide the best customer service you can imagine for this corporation. I have lost a lot of motivation and yet continue to display excellent customer service in spite that as a VOA member, I hear complaints from associates who believe that our success check was pilfered by top managers long time specialists, department heads, and associates were terminated for stealing via mark down appliances for personal gain and were recently fired for stealing. It's difficult to disagree with their points as it is silently reported that over $500,000 dollars was in question. The amount is arguable however, it displays the climate and attitude of associates. If that kind of money is a concern for the corporation, what message are you sending when the entire store heard of my situation? What thought process goes into making a meager bereavement pay of less than $500 dollars to console an excellent employee in comparison to theft by management, product we ZMA and destroy etc.., and the shrink 220 plus associates got robbed of? Please check your values wheel because it appears to be skewed. You have to treat those associates that cannot afford personal matters with more consideration for retention purposes and planned sales objectives. I will continue my excellent customer service, that's how I am and what my uncle taught. I would be remised to think that I am the only one who has been in this positioned. Please rethink your bereavement policy for the benefit of individuals, families, and the organization. I do not want to see anyone go through what I experienced.

Respectfully submitted,

Regards,

Blair Bradley (bfb3kys) store#1802

HD has horrible customer service and phone call information. Their reps know nothing and every person gives you different information.

Do not want to be connected to a recording;want an actual human being! Not that when you get them, are they helpful.

When calling the gift card division for information, do not want to be repeatedly connected to a promotion!