Home Depot
Reviews and Complaints

On 6/3/23 we rented a dump trailer, which a deposit needed to be placed on a credit card. My fiancé didn’t have his card and I said to the clerk, I will put on my debit card but when we return the trailer, I am using a different card. The clerk said not a problem. We arrive the next day to return the rental. A different clerk was there when I returned the rental, I said to him I will be using a different card to pay for the rental, I showed him and was waiting to hand it to him. He ran the card I said to not use. He could not void, nor could his supervisor. I expressed my dissatisfaction with how they handled the situation. I said I would dispute with my bank because I wasn’t able to keep waiting for them to call their it dept. As of today 3 days later, they charged me the deposit, instead of the rental, therefore I have overpaid for the rental and the error the clerk created. I am dealing with my bank fees since I didn’t have funds on the card I said to not use, and Home Depot has overcharged me for the rental. I will not be coming back to Home Depot, we also needed materials for our patio, which we decided to purchase from Lowe’s.

I bought a bocsh dishwasher november of 2019. I also bought the assurion home depot protection plan five years. It has been an awful experience. May 19 I filed a Claim with the asurion. It started off with them delaying it for days saying that it had to be reviewed, Even though I had all of the contract Numbers, dates, receipts, Ect. Then they scheduled me 4 more days out on a Monday for a technician. Who called on that Monday to tell me that there's no point in him having to come there twice? Why don't you just tell me what's wrong with your dishwasher. Considering i'm not a dishwasher technician I did the best I could. Few days later 1 Of his technicians shows up, He seemed nice but spoke absolutely no english at all, Under normal circumstances that wouldn't bother me at all but he had questions and could not ask them to me or understand my answers he had to call. His boss on the phone and we had to do this whole relate thing back and forth, So as you can imagine there was some confusion right off the Bat. Also he had the wrong part, Which had he come on monday like he was supposed to he would have known which part. Tells me he will get back to me in 48 hours, Then goes mIa for about a week. I continuously called the protection plan hotline every time I was transferred to a supervisor who had no clue to what was happening. They would give me the run around lied to me about what they were doing. Whatever it took to get me off the phone. Then tell me it will be 3 to 5 days before I hear anything. It had to be sent to escalating. After going through this for a week. Twice being told that totally agree this is not right and the where going to put in for buy back because of the time and issues. Meanwhile tech wasn't responding to me or them. Finally I called home depot 3 different times with 3 different mangers who all told me there is nothing they can do. One sorta said he would send email and get back to me, I don't know about email but no callback. The whole time I'm being told from asurion that they are not aloud to transfer me to manager but they could put in notes for them to call me within 48 hrs. 2nd time manager finally called. 1st he told me that I was the reason the process was delayed because I requested a manager call me, then told me that they had been looking for part and could not find anywhere. But they where going to continue to look((keeping in mind we are over 2 weeks at this point) but he would talk to his supervisor and get back to me within 3 days. That same night the missing technician calls he has the part and wants to come tomorrow. So I ask how when no one had it. He says "oh they found on ebay" so I ask if it was original part . He says no I don't know if it's refurbished or used bUT either way it's what he got. So I again call protection plan. Noone there had any answers either, so I call home depot. This time manager not even willing to take 2 minutes just says they are not us and I can't help you. Next I call bosch who says not only do they have the part they would sell it to me at reduced price, and they hated to hear what happening. It also find half a dozen new one other places including home depot. (Keep in mind Noone at protection plan can find one in over a week and home depot can't help me. So I refuse part because Noone seems to know if used or refurbish or anything, tech tells me that if company doesnt pay him for extra miles because of this he will refuse to come back.home depot and asurion had no prob taking my money, the only problem that arose was when it was there turn to fulfill obligation.totally disappointed in both companies. I saved for months for this dishwasher and worked tons of extra hrs. Because it was important to me, and pd the extra money for protection plan because I knew couldn't afford to splurge like that again. Now we are 2 and 1/2 weeks. Still broken dishwasher, with no solution in sight.. this is totally unacceptable and truthfully pretty crooked. SO BUYERS BEWARE OF BOTH COMPANIES

On June 5th, I applied for and received a Home Depot credit approval for their credit card which I will receive in the mail in about 4 weeks. In the mean time I was issued a temporary charge pass which I tried to use to purchase the following item:

36" x 80" in. 3000 Series Sandstone right-hand outswing Aluminum Retractable Anytime Storm Door w Traditional Antique Brass Door Hardware.

The advertised price on the Homedepot.com website was $528.56. However, below that price it states the following:

"Pay $294.00 after $50 OFF your total qualifying purchase upon opening a new card (which I did the morning of June 5th).

When I discussed this with the Home Depot on-line sales representative, she stated that I was misinterpreting the above statement and I will have to pay the full $528.56 to order this particular screen door with the options I selected. I informed her that that is not what the ad says and i would complain.

We ordered a Maytag washer to be delivered on June 3rd, 2023. Once we unpacked it we noticed a chip in the glass lid. We called immediately and were given a number to contact Monday morning. We were hoping to either have the lid replaced or the washer replaced. When we called Monday morning we were told that our only option is to return it ourselves, get a credit and re-order. In the meantime we are without a washer as our old one was taken away. If it was a dent we wouldn't be as worried but with a glass lid subject to the intense vibration of a washer, we are expecting it will crack further. And even if it doesn't, why isn't the store taking responsibility.

We were not offered any reasonable solution, instead they make it our problem to spend time, fuel and effort to return their item that they damaged.

Why would we go to that trouble just to re-order with them.

Take responsibility for your damage and don't make it the customer's problem.

I have spent thousands over the years, At the store located Epps Bridge rd. Athens, Ga.. $7700 last year about $6000k so far this year. Presently paying for $4500 in appliances to your credit card services. Today what a hassle.

Went on Saturday to buy an exterior door sale on the item. Did all the measurements he couldn't order the door because of computer problems.

You are undergoing lots of issues with your system. Came back, today Monday June 5th, as requested by the salesperson, today the door costs $500 more lost $250 from the sale and the vender raised the price $250. Sorry! Can't do anything, I have a printed paper on the door dated June 3rd.

So, then I had a $100, certificate from opening a credit card account from purchasing the appliances. They could not apply the 100 dollars discount at that time due to computer problems, So, they printed the certificate to use later, I am trying to use the certificate they won't accept it. It was to be used at the time of purchase of the appliances, back in January. I explained the problem it was not used that's why they printed me a certificate!

Also, I am a veteran of 22 yrs. and now we have to sign up for an APP that doesn't work more hassles.

The bottom line you have lost a good customer, I will pay off the Credit card and will NO LONGER shop at any HOME DEPOT store. I will express this to my friends and will shop at Lowes in the future. Getting tired of hearing sorry from Home Depot.

Now I will wait to see if I get a reply from Home Depot or not. reply to below.

signed Bradley C. Baldwin

195 Gibbons Way

Athens, Ga 30605

[protected]@hotmail.com

Your system for this is AWFUL Although I have your app, when I try to use it in the store, It doesn't work. It never gets past the log in. Sometimes the clerk will accept my military ID card, but some won't, like today. The clerk was no help at all, and just said she couldn't do anything.
This is real BS. You brag that you treat Vets well, but you don't. I just wish that there was a Lowes closer by.
Jim Lomonaco,
[protected]
[protected]@aol.com

I recently ordered a walk in tub and got an email that after a 3 week wait it arrived at store damaged the case number is 327585562the order #WB45638867 the email I received said I should go to store #2683 and inspect it and either ship it back or get a discount on the item. So I called my plumber who was scheduled to install this coming Saturday to go with me to inspect it after all of this I was offered a measly 100 bucks off it wasn't even worth our time and is not exceptable now I am without a bathroom for 3 more weeks it will cost your company more to ship it back I would have been happy with 300 to 500 dollars off. I will never order another thing from home depot again and will tell everyone about my experience.

I asked Benjamin (Home Depot Paint Department Representative at West Vancouver, B.C. )for a flat paint to match the present colour of our fence. He gave me a matching paint that he said had a slight sheen and he stated that the sheen would disappear. It did not disappear and when I went to an alternative Home Depot they easily put together a flat paint to match the present colour of our fence and was flat as requested.

What is the matter with the West Vancouver Paint Department when they go out of their way to mislead a client ? If the did not have the correct Base then why not tell the client to go to an alternative store ?

On 4/28 my husband and I went into our local Home Depot, in Omak WA. We purchase a Maytag washer and dryer. Our service rep was Coral. She made the experience seem easy. She is a real asset to your company. She advised us that it may take 2-3 weeks for the pair to arrive at our home. We were not thrilled, but we understand the supply chain issues. Three weeks after we had purchased the pair we were in Home Depot shopping for garden supplies. We stopped by the appliance department and spoke to Coral. She said that it did not appear that they had arrived yet, because they weren't in the system. She promised to check on it for us. We have always purchased our major appliances from Home Depot. A few days later my husband, Robert called and was connected to Wanda, the store manager. She advised us that our appliances had been in for a while, but had not been scanned in. He asked her when they could be delivered. She said that she was unsure, but would call the next day to update us. No call! My husband called back a few days later and she said that she would check on it. Still no call back. Mind you, we are in our 70, s and having to drag a month's worth of laundry to the laundramat is very difficult and more than we can handle. We are both physically disabled. I then called myself on 5/24 and was routed to Wanda. I asked her when we could expect to have the washer and dryer delivered. She said that she would schedule it for 6/3. I asked her if that was a firm date, and she snapped back, "you can never tell. The trucks could break down, we may not have any drivers, no telling what could happen". I then told her that If they weren't here by that date that I would just get a refund and go to the local appliance store and purchase them there. She then stated that there would be a 20% restockigf fee and that getting any refund would take time. At this point I am over it.

This is not the 1st time that Wanda had been very unprofessional and attempted to bully us. In 2017 we bought a Dewalt 1,000 generator from HD and also purchased the life time warrentee. It pooped out after a year, so we took it back. Wanda said that there was no way that she was goung to replace a broken generator with a brand new one. My husband told her that he would call corporate, and she finally relented. The next issue was November 2022; we had purchased an electric fire place with matching book cases for $800.00. It worked for about six weeks and then just quit. I called and was routed to her... again. She said that there was no way that Home Depot would replace it. I called corporate and they sent me the shipping labels to return it. I believe, and have told her that I believe that my husband's ehtnicity (Native American) may have something to do with the way that we are treated. She aggresively denied it, but what other reason could there be? I have seen her bully and berate subodinate employees at the store. She seems to be angry most of the time. I would like to have my washer and dryer, but am willing to just get a refund and part ways with Home Depot. I will also send back our Home Depot credit card and buy my appliances and other home needs elsewhere. I'm to old, and life is just to short to deal with angry people.

I look forward to hearing from you, and resolving this matter.

Sincerely, Robert and Kathleen Escobedo

344 East 3rd Street #3

Tonasket WA 98855

[protected]/Kathleen Escobedo

[protected]/Robert Escobedo

Today, 05/26/2023, at 8:30am, my husband and I went to Home Depot, Store #6975, 2508 Skyline Blvd, Cape Coral, FL, 33914, to purchase a Freestanding GE Electric Range.

Rebecca (I believe this is her name and we much later found out she was the manage for the Appliances) met with us in appliances, we picked out a GE Range that was on sale for 40% off MSRP as per the store printed sign. Rebecca tried to enter the 40% discount and was not able to complete this action. She informed us that the person who is scheduled to work at 9am would be able to handle this. She also told us we couldn't take the Range with us, as per the sign, that we would have to have the Range delivered for a fee. When questioned further, due to the signage, she was unable to answer our questions. My husband said, "maybe we should go to Lowe's" to which she replied, "yes, you should go to Lowe's." At this point there was no issues, we left to run errands and returned after 9am.

At this time we met with Stephanie, who tried to be helpful. She informed us we would have to take the "display" model, to which we agreed. My husband I loaded the GE Range onto a flat cart while Stephanie tried to enter the information into the computer with the 40% discount. She was not able to enter the discount so Rebecca came to help. Rebecca then went to the office to get a bar code to scan for the 40% discount. At this time an older guy from appliances stopped by and informed Stephanie that she could not sell the floor display model, the Range would have to come from stock and in a box. The computer showed 2 of this specific model available, but no one could find any boxed Ranges.

Three hours have now passed and we requested to talk with the store manager, Jocelyn, but she was too busy to meet with us. After another 30 minutes, A Manager named Pamela met with us and she advised that the price listed was already a 40% discount off the MSRP. She told us the original Home Depot price of $1099 was not the MSRP. We inquired what the MSRP amount was and she told us that was proprietary information and we could not have that information. She basically told us we would have to take her word for it and make the purchase of $798, that "Corporate" had told her this was the discounted price and that "Corporate" had created the signs, also telling her that the MSRP was proprietary information and we could not have it. Although other store employees could not locate the advertised GE Range they would not allow us to take the floor display.

This appears to us, as well as other associates of Home Depot of deception. We were ready to purchase the GE Range for 40% off of the listed price of $1099, since the Range was called a "duplicate display".

3 1/2 hours later we left without the Range you advertised.

After 30 years of shopping at Home Depot, we are very disappointed with this store, as well as the store management.

Attached is a photo of the Range, the original sales sticker and the store printed 40% off sign.

Today, 05/26/2023 I purchased several items at the local store in Prescott and requested my military discount. The cashier entered my phone number, as usual, but said that it was not authorized. When I got home I called the customer service number (and after being cut off several times) I finally got a hold of a representative. I was then informed that the phone number was only for authorizing on-line purchases and would need a "smart phone" with some sort of ID number to obtain my discount at the store.

I served my country and, when I applied, I was NEVER told that this was necessary! I am 78 years old and the last thing I need is a SMART PHONE to do business. There has to be some other way of authorizing this discount when purchasing items at the local store! Many purchases are "impulse purchases" that you do NOT purchase on line!

I would appreciate being contacted ASAP so I do not have to take my business elsewhere as this Home Depot store is located conveniently to my home. Thank You, in advance, for your attention to this matter

Regards,

James Eberhart

eberhart. [protected]@gmail.com

[protected] (This phone does not accept robo calls so it would have to be a real person who calls)

We bought a garage door and garage door opener and paid for installation back in March. We were notified that the garage door had come in about 3 week ago. They FINALLY showed up to install it today (they were late every time they came here - always some excuse.) The [censored] that installed it stole all of the paperwork that came with the garage door and the opener. We called and asked for it to be returned. He was extremely rude and ended up cussing and hanging up on me. I want EVERYTHING he stole returned.

I ordered 5 items to be delivered on 5/24/23 at 1:30 from the HP in No. Arlington. I chose free delivery (which ended up being $8.95). I was given the day it was to be delivered 5/24 and a window 6:00am-8:00pm. At 5:30, I get an email that the delivery was cancelled. The email said I would be contacted. With no call being received, I called the 800 number to find out what the problem was. I get a person on line after 15 minutes and she looks up the order #. She couldn't help and switched the call to the No. Arlington store. They could'nt explain why the 8:00pm window was closed at 5:30. The agent said I would be scheduled for 3/25. This morining when I checked the tracking, it said the delivery was in progress @ 8:27am. The 'Roadie" was driving a compact SUV which would limit the number of stops he could make. At 11:00, I called again to get info on the delivery and could get no help as to when the delivery might take place. This is not a satisfactory experience and will play a role in further orders with HD.

5/13/23 received a shipment of lumber, many defective.

I called the same day and advised exact number of pieces of Lumber were defective. I was advised someone from the Store would contact me. Nobody ever did.

Had to place 5 calls, and talked to 6 different people, through their Customer Care Support line. I tried calling Store directly but 'on hold' over 30 minutes. There own Customer Service Agent also got put 'on hold' over 30 minutes. Neither of us could talk to anyone.

Customer Service sent an Email to 6 different Store Members and advised I would be contacted within 24-48 hrs. No contact. I called the Store again and actually got ahold of someone. 5/20: Rose arranged for a delivery of new product and pickup of defective. On 5/23/23, 10 days from first delivery, a driver delivered replacement. He stated he was not picking up the old. I called C.Service and Store was suppose to contact me. 5/25/23. No contact. Plus, 6 replacement items are defective.

I tried to call your Corporate number but their A.I. program didn't seem to understand anything I was stating.

I am not complaining but I will hold you accountable. Is the term 'Customer Service' simply words written, or spoken, or does it represent 'action taken'?

My driveway is still blocked by a bundled stack of defective lumber. Yes, I had to haul it all back out from behind my house, restack it, and I strapped it.

Please keep in mind, I Live Chatted with a representative prior to placing this Order and having it delivered. I asked if I would only receive quality lumber that was not bowed or have numerous knots. I advised I was rebuilding my Screen Room that was destroyed by Hurricane IAN. He assured me they only send out quality Lumber. I normally would have come directly to Store and picked out but I am recovering from major abdominal surgery from 2/6/23, and limited to what I can do.

I believe you can understand why I perplexed this issue not only occurred, but it has not been resolved 12 days later. What is the sense of having a Store, or Corporate, phone number, if nobody will answer it? What sense does it make that the Customer has to be the one to constantly call the Store to get a problem resolved that the Store created?

The ball is once again in your hands. I do not want to 'escalate' this issue to the Media, but I will, based upon your response, or lack of it.

Respectfully Submitted.