Home Depot
Reviews and Complaints

I ordered a vanity online, it was what my wife wanted (so I had no choice). It came in damaged, which happens. The marble top had a compression break in the top. I called Home Depot to return it which they gladly said they would. The return phone call was on March 31st. Home Depot informed me that it would be 5 business days before the shipping company contacted me for the return and once they had the return, would refund my money. My wife ordered another vanity and paid for it (which I had no choice - happy marriage and all). On April 5th, as I had not received a call from the shipping company, I called Home Depot.com. This is where it starts getting bad. Home Depot .com told me to contact the shipping company directly. I did, and the Shipping Company had no record of the return. I called Home Depot .com back and relayed what the Shipping Company had told me. I happened to get the original person that I had talked to earlier. She told me, "Oh, I see we need more information on the type of damage". I rolled me eyes but kept the sarcasm out of my voice (okay, the best I could) and described (again) the damage. Okay! 5 days they will pick it up. April 11th, called back, still no call from the shipping company, still no refund, and talked to Home Depot .com again. Lot of excuses, lots of "We are sorry sir" and "Just be patient sir" and a heck of a lot of "I have to put you on hold, sir" . Finally, after talking to the supervisor, Home Depot .com has contacted the shipping company and in 5 business days... blah. To summarize, I am forced to take Home Depot to small claims to try and get my money back on the damaged goods return (which I understand happens sometimes). Home Depot .com just won't follow their own protocol but, they said I could return it myself (I am old and cannot physically handle it esp. with my handicap) Never again will I shop at Home Depot .com for any reason, would pay more elsewhere if I had to. I truly hope that no one else has this experience, but one way to insure that is to NEVER SHOP AT HOME DEPOT.COM. Let them go the way of Block Buster Video. They don't deserve to participate in Customer Service.

I waited in line at the rental center for a good 15 minutes to rent a truck. My turn came up and I was asked for my proof of insurance which I didn't have on me so I went back to the car and returned in less than 5 minutes and waited for at least 30 minutes to be waited on and I thought everything was ok. I was told they would have to call and verify my insurance. They called and was on hold for 10 minutes or so and my agent was closed so it went to the call center for State Farm and they for some reason couldn't suffice Home Depot and I was told I couldn't rent the truck until Monday when my agent was open. I understand Home Depot has to protect themselves but what makes this so frustrating is I had rented a truck from another location a few months ago within a half mile from their World Headquaters and had no problem. If any store is following policy, I would think it would of been that one. Verry dissapointing and ruined my day.

The front page of Home Depot's Sunday Circular (for 2/19/12 - 2/22/12 was a huge ad stating "Special Buy" LG Graphite Steel 4.5 Cu Ft. Washer & 7.3 Cu. Ft. Steam Dryer" - $1098. The ad does NOT say each or per, it says AND. All other washers and dryers in the ad are listed as "each" or a separate price given for each one. The way this ad is worded it indicates that the pair would be $1098. This is not the case. The store said the price is for each. Talk about misleading and false advertising. They won't be getting any of my business!

My husband and I purchased an entry door and a storm door at Home Depot and have the store installed them. We found out the doors were poorly installed and as a result, we had water damage even inside the house. Because my husband was gravely ill, we didn't want to waste time to have HD come out and address the problem, which can take a couple of months. We decided to hire a contractor to repair the damages and reinstall the doors to alleviate further damage. I have pictures to prove the damage as evidence.
After the doors were fixed, and in between the hospital visits, we contacted Home Depot for compensation. A local assessor came out and insisted that was wind damage, which she claims for which HD is not responsible. We tried to explain that the screws to secure the doors were too short (1/2 instead of 3 as required) and there were only two nails to support the bottom part of the door instead of six. Accordingly, the door became tilted and was not locked properly. In addition, the door frames were not caulked at all to seal the openings between the outside wall and the door frames.
We spent more than $1250 for repairs, re-installation, caulking and painting and additional $350 that Home Depot charged for boarding up the door because the HD contractor couldn't install the door on the first visit. I made numerous calls to Mr. Sheldon ** at the Atlanta Customer Care Unit ** (phone # 800- ext. **, ref # **) and I was not allowed to contact a supervisor at the care unit.
I didn't receive any satisfactory answers from HD other than the offer of $250 in store credit. I unwillingly accepted the offer of $250 and send the letter back to Mr. Sheldon ** via certified mail a few months ago. Since I didn't receive any responses from him, I called him on 2/16/2012 and inquired about the certified mail. He blamed me for not contacting me to confirm receipt of the certified mail and I don't understand his reasoning. When a certified mail is sent with extra cost, a sender safely believes that an action will be taken by the person certified to receive the letter. Nonetheless, I haven't received any letter nor heard from him as of today, a week after he promised the letter would be sent immediately (we confirmed my name and address).
At this point, I am so disappointed and angry with the Home Depot Atlanta Customer Care Unit. Now, my husband has deceased and I want to bring the case to closure. Please help me with this dispute and make suggestions. I look forward to hearing good news that will make me a bit happier during this grieving time.

I am an unemployed architect. Last year I took a temp job with Home Depot with the comment some seasonal hires would be kept on. None of us were. Instead our hours were often cut, and at the end of the employment term, we were simply handed blank schedules. I tried for a kitchen design job in the same store during the 160 day term, and even with 2 architectural degrees and 20 years experience I was ignored.
This year, with the economy still in bad shape with few jobs, I applied directly to another Homee Depot. They attempted to give me another seasonal job, and I did find out about another Kitchen design job. I went for the interview and did well with the management, showing off my computer drawing skill and years of education and experience with professional credentials, including a college professorship. I checked back multiple times, only to find they "filled the position with an internal hire". They wasted my time. I will never apply to this sleazy, treacherous, and unreliable company ever again.

I have been shopping at Home Depot ever since their landing in the Roseburg, Oregon area. It was also an incentive to continue buying from Home Depot instead of Lowes or other home improve ment stores because of Home Depot offering a military discount to all military personnel regardless of the number of years they may have served. For example, on April 26th, 2011, I purchased several plants and received a discount, and again on May 03, 2011, I purchased more plants and was abruptly refused a discount.

I was informed by the clerk that this program was only for military personnel that retired from the service with 20 years or more! This was confirmed by the assistant manager when I called him on the phone. I joined the Air Force to contribute to my country for 6 years and also retired from law enforcement in the state of California with a job related disability. I have always been thanked for my service in both careers and I thought I was being appreciated by Home Depot also because of their discount to anyone that served in the military. This discount helps a lot of vets because of their fixed incomes, and it made me a loyal customer, until I and many others just got shot down!

We purchased GE, Gas, power vent, 12 yr., Hot Water Heater (HWH) from Home Depot (HD) in Mar. 2006. And we got a Home Depot LIFETIME Service Contract. # [protected] On the morning of 1/25/2012 the hot water ceased flowing in the middle of my husband's shower. I called the phone number on the HD Letter that came with the Service Agreement as instructed. I was forced to speak w/ someone in a foreign country who I could barely hear on the poor connection and who I could hardly understand. He had the same problems on his end. After 20 min. he finally gave me the name of a local plumber he would send out to check the HWH. The Plumber was nearly deaf & could not understand me without a shouting match. He called the extended Service Provider and gave his “possible” diagnosis. The plumber told me maybe calcium build-up. He actually could find NO external problem and was just speculating on what might be inside because gas hot water heater cannot be opened. He told me that the Extended Service Provider people refused to cover the problem. I called the Extended Service Provider & got a totally different story. Next morning I asked the owner of the Pluming business to call the Extended Service Provider for clarification. The owner called me back and said they still refused to cover the problem. Soon the Extended Service Provider called me to say they refused because “they didn't cover a leaking tank”. I explained the tank wasn’t leaking and had never leaked. They said I could get another opinion but still did not think I would get any coverage. We had already been without hot water 30 hours.
I drove to Home Depot with all of the Hot Water heater purchase papers & service contract. The Assist. Manager, Vicki Worley heard my story & assured me that Home Depot would stand by its products. It took Mrs. Worley over an hour, being transferred several times and being on hold for long periods of time but she did get an authorization from GE to replace the HWH. She was told a replacement $ amount that they would pay Home Depot and the new Model # that I was allowed to have installed. It took the next 2 1/2 hours dealing with the extended Service Provider to try and get the numbers she required to process the exchange. And she was trying to get the Extended Service Provider to agree to pay for the installation. After Mrs. Worley had put in 3 1/2 hours on the issue she could not go on with the Extended Service Provider. She had called someone in Atlanta and asked for assistance
I would NEVER have gotten any help from GE who had already refused me even though we were only 5 yrs. 10 months into a 12 yr. manufacturer warranty. And I know I would have never gotten anywhere with the Extended Service Provider. If they would not even listen to Mrs. Worley telling them that she read their contract and it DID/should cover this problem for 3 solid hours, they would not have even given me the time of day. Sitting in HD that day for over 4 hours is what it took me to get a Warrantied product with a Lifetime Service contract replaced. And it was only done because Home Depot did the right thing.The HD Extended Service Plan is absolutely WORTHLESS. It costs a couple hundred dollars and all the customer gets is lies, refusals, the run around, service reps who don't speak English and a worthless piece of paper. They lied to me over and over telling different stories whenever I called. After they leave you stewing on hold for 15 minutes or so they transfer you to another employee who does the exact same thing. They want you to give up and go away. I will not recommend the Extended Service Plan to anyone and I will take the time and effort to discourage everyone I know from an extended service contract with HD/GE. Not everyone will be lucky enough to have a Home Depot willing to put in the man hours for a Marathon Phone-athon. And after all that, not even Home Depot could get the Service Provider to honor the Lifetime contact.
I do have photos of the hot water heater and surrounding area to prove it was in perfect condition outside and had not been leaking, if those are needed.

I ordered some not so discounted Christmas items form Home Depot online, but thought it was something I was looking for. Before I ordered, I made sure I would be able to return to the retail store if I did not like. One item was suppose to be a 36" wreath, which came in a 27" box. Figure that out. The other was hideous decoration, not at all like described. When I went to return (after a 40 min drive and an hour in the store) they told me I could not return at the store and get the refund from PayPal since they were having some problems. My options were a store credit, or they would email a shipping label to return. I wanted my money back, so I opted for the label. Since the label did not show up in the 24-48 hour window, I called to find out how much longer it would take. The response was 24-48 hours. The label never showed, so attempted to go to another Home Depot and they flat out told me, after another 30 minutes, they could not return. I have now had to pay out of pocket for some junk that was supposedly "RETURNABLE". I have ordered thing online for years and never have had this type of experience. STAY AWAY FROM HOMEDEPOT.COM!

I ordered Lovelor blinds from Homedepot. They arrived in a week. When i opened it to install, i found them to be faulty. Strings tangled and very difficult to open them. I called homedepot and they asked me to call back after 2 days. When i called them, manager agreed to give me another set of blinds for no fee. When i went and ordered new blinds they slipped 15% fee init without telling me(I had to ask them to show me details then i found 15% restocking fee). I told them manager agreed to give me new ones without any fee. They put transaction on hold for a while and finally sent new blinds with 15% penalty. Very dissapoineted with the service.

I wanted to purchase carpet at Home Depot where they offer 72 hour installation. When I asked about the install they told me it may take up to a week before the job could get done. They told me the carpet had to be ordered. The carpet I wanted to purchase was in stock. I then talked the the assistant manager, Barry who said, " The advertisement is kind of misleading, because it couldn't be done in 72 hours. I left and went to Lowe's and got my carpet.It cost a little more, but at least they didn't misrepresent themselves.

A new hire got me fired. He had business being place in a department he couldn't work alone. As usual Depot hired A person with special needs and put them in wrong potition. He was disabled(right arm was dead)and put in Millworks. You have to be able to move doors, windows and trim. You need 2 arms and you don't always have help and if something is going to fall on customer you have to be able to catch product or something. Can be a dangerous department. And being next to lumber you were required to help them as well. I had nothing against him but there were other departments better suited for him. The employee was standing to close to me as I was on the phone with a client and at the same time I was cleaning off the counter by pushing trash off and into a garbage can and an open box of razor blades was swept off of counter ( I didn’t see them, very small package and was under trash) and with the paper going off counter it pushed the package out away from garbage can he was landed on his leg as it fell. Didn’t stick into him, it fell to ground. He went to store manager and accused me of throwing it at him. No witnesses and I asked him(Willie Brown)what proof there was for the allegations and he told me he didn’t need any and told me to leave. No paper work was given to me or mailed to me. I was hurt and angry at what happened and didn’t pursue it. And now that I’m in need of a job, well now I see I should have, but at the same time this is on my record as a no re-hire and am finding it very hard to find any position even at Lowes. I have other HomeDepot’s that would like to hire me but due to this they can’t. The store manager and I had history from another store. Not a bad history, just acquaintances. He was same on the totem pole as I was and we worked same departments but different stores. I transferred from my store to 2 others in a 2 year period before ending up at the Conroe store were he in very short time was manager. Thought we were still on good terms but he let me know we were not. I guess his new position got to his head pretty bad and let me know very rudely that we were not friends any longer. He bought a new home and I asked him when he was going to have a house warming party and told me he was not about to have the trash in this company at his new “CRIB” to trash it up. I told him he was rude and walked away. Since that time we really didn’t get along very well but he couldn’t fire me for anything at the time cause I made them a lot of money as a Millwork specialist and did my job very well. Also there was a certain woman we had there from Columbia as a designer he tried to date and she didn’t like him but did show interest in me and he was very jealous. We didn’t date and she often tried to get away from him by talking to me. I think he used this incident to fire me and get me out of the way. I am findit hard to find a job without being able to use Home Depot as reference due to this. I spoke with Human resource manager [protected]) and she told me there was nothing in my file to substantiate the claim I was terminated for, but wouldn’t over turn it due to both the employee who filed the complaint and the store manager are no longer with company. Employee was fired for making false claim 30 days after and store manager was fired for posting lude pics of himself to venders. (disappointed, [protected]@yahoo.com)

I am building a new home. On Black Friday I ordered an LG 31 Cubic Refrigerator at the Home Depot store in Festus MO. The price was $2198.00 down from $3100.00. I thought the refrigerator was on order. The paper work stated that the Home Builder would pay for and pick up the refrigerator when the house was ready.

What I thought was an order was instead written up was a "Quote" that expired in 7 days. I did not realize this, and the builder obviously did not know there was an expiration date. Nowhere on the Quote was it stated that it would expire and the purchase price would revert back to the original price? There was a date, but it was not indicated that it was an expiration date.

I argued with two store managers, and I called their customer service at corporate headquarters. All of my effort was to no avail. They offered a $300 discount which still put the price at $2900.00.

Beware when you shop at Home Depot for appliances. They shafted me and they will do the same thing to you.

Daniel J. Mosley

Ordered a fridge (through Sears) Big problems with delivery (have bone disease and need help)
Called Home Depot and was assured by the 800 and the Leaside that they deliver and go up 3 flights of stairs and could do everything else but I should wait until 12/1/11 fridge was going on sale (Called Leaside several times to ensure they could make special arrangements) so I canceled Sears.
12/1/11 Called Leaside - talked to 1 of the rudest people I've ever talked to who said they would do NOTHING

I ordered it anyway: through Caledonia store. Would not do anything either... Called supervisor etc.

I called Whirlpool - (Amana makers) a week or so later: was referred to the home depot delivery company. The woman I deal with (the delivery company NOT HOME DEPOT) has gone out of her way to help.
It cost quite a bit extra to have old fridge moved to basement and new fridge installed - This was paid to home depot.
All of this time, No body from home depot ever called me.
New fridge DOES NOT WORK - I reported it within 48 hours. I called home depot to report formally (after mentioning this to customer service (Caledonia)
the guy never reported it.

I wait here for over 2 days and fridge is getting worse -> . I called the store today - but the delivery delivery dept. personnel were not there

I would think twice before EVER having any business dealings with Home Depot Canada.
Any advice?
I "invested" quite a bit in the delivery but this is an example of their warranty behavior...

Home Depot is corporation of deceiving snakes & pieces of dog feces that only care about their bottom line and not the customer.
I should have organized a boycott of the stores when they had the nerve to tell me that they where bringing customers service back! This is a slap in the consumers face!

PLEASE BOYCOTT ALL HOME DEPOT STORES - LOWES, WAL-MART ALL HAVE LOWER PRICES!
USE THE COMPETITORS DISCOUNT TO BUY HOME DEPOT PRODUCTS CHEAPER AT LOWES/WAL-MART HOME DEPOT IS A RIP OFF, EXPENSES AND DOES NOT CARE ABOUT US - SO WHY ARE YOU STILL GIVING YOUR MONEY TO AMERICANS THAT DO NOTHING FOR YOU!

In 2001 my new wife wanted to buy be a nice gift for my Birthday in March. She bought me a riding lawn mower from Home Depot. I had one that I was using and was attached to but it was old. I wanted to buy from Home Depot because I knew, or thought anyway that they would stand behind what they sell.

At the store a customer rep told me that a Scotts was the one to buy. ” This is made by John Deere and you know how good they are, they will take care of any problems you have with this equipment ” he said. I used the mower for that summer, maybe 6 times, on a very small piece of property. In August of that year the mower would not start and the Home Depot told me they could not help me.

They told me to go to John Deere and they would help me. I went to a Deere store very close to my hose and they laughed at me. They really did laugh, out loud, right in my face and one of the reps there said “if you want a Deere, buy a Deere, not some junk Home Depot designed and asked us to build for them “. That mower sat in my garage for 10 years, I was so upset I put it away and forgot about it until last month. I finally got it fixed last month and ran it for the first time since 2001. It runs like it did in August of 2001, like garbage.

I have a brand new riding mower that doesn’t run very well, and you can tell it’s new by looking at it, it still looks new. Home Depot screwed me but it was the last time they would ever screw me.

My wife and I have been loyal customers to Home Depot since the doors opened. We have always been nice and respectful to both the sales people and to the cashiers. Since we have been shopping at our local Home Depot forever, the employees know us well. We have spent thousands of dollars through the years and and had planned on a complete remodel on our home. But it won't be done through Home Depot. Nor will my wife and I ever plan to shop there again. We were there this morning buying several items for friends and family as Christmas gifts. The cashier rang us up and we began chatting about the weather. A man beside us was really causing a scene in the store and insisting that he get a discount. He was purchasing some of the same items that we had just paid full price for. He demanded to speak with a manager. The manager took a long time to come and at this point the man got angry. He had his six year old son with him and told him to shut up or he would punch him in the face. A woman overheard me and told me I am not allowed to do that. He told her to mind her own business. When the manager did come he did not give the discount and kicked us out of the store. I will never shop at Home Depot again, and told my wife if she shopped there I would divorce her and take my son with me and now allow her to have visits. I told my six year old son if he shopped there I would ground him because he is never to step foot in that store. I told him if a friend's father takes him where while he is at a friends house he is not allowed to be friends with the boy or he will be grounded. I also have a 14 year old daughter and told her the same thing.