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Home Depot Complaints 2389

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5:05 pm EDT
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Home Depot Installation of windows, screens and doors

In Oct 2020, we ordered some windows and then waited to be installed
and then we ordered more windows and a door and waited to be installed.
The total order cost $ 22, 000.00-- not cheap so we expected good
service and done correctly. When the 1st set of windows were installed
the installers bent the frames and put holes in screens and the wood
installed along edge of windows to frame all split. We were told
by Home Depot this would be taken care by the installer and we have
been waiting over 3 weeks now for this job to be done and still has
not been taken care of. The installation team Home Depot has are just
terrible to work with, they call and say they are coming and never show
up. We have left messages at Home Depot who we purchased everything
from and they never return calls. We have paid this in job in full and
are expecting this job to be done AND want to know when this will be.
Ray Cantin -Email [protected]@gmail.com

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9:31 am EDT
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Good Morning On Saturday July 10th I was at Home Depot Rexdale, I enquired about an umbrella that was on display as the price/sku was not on the umbrella instead a picture/price chart for all umbrellas was displayed. The associate checked and advise the price was $188.00 she checked stock and none was in stock; I then asked if I could purchase the display...

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6:18 pm EDT
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3 appliances, purchased May 25, 2021, #H0152-143633, delivery scheduled June 26, 2021. On June 25, I received 3 phone calls and an email informing me of my June 26 4-hour delivery window. I emptied and cleaned all the haul-away appliances. When the 4 hours had passed, I called HD customer service and, after several transfers and holds, was informed only the...

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4:41 pm EDT
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I started my home construction (new build) May of 2018. Yes I am patient but enough is enough. The first issue I had was in May of 2018. I went to the pro desk and ordered 74 sticks of 2"X6"X14'. I was assured they would be ready for pick up the following morning at 0700. I got there at 0700 and nothing was ready for pick up. This cost me two additional...

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2:09 pm EDT

Home Depot LG dryer with dent

Home Depot in La Habra, CA, delivered my Dryer with Deep dent. Delivery man confirm and noted he will write dorn on his report. I asked to replace the item with no dent and he refused because he said the washer hoses is already connected on the faucet. Instead he gave me tip (advise) to call the LG customer support about the situation and I can get around $ 100 to $ 200 refund or more (The more I lied the more money I can get). Upon received the delivery receipt thru IPhone found out he did not mention any dent (HE LIED). Called the La Habra location and denied my claim because the report is closed as complete with no damage.

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10:12 am EDT

Home Depot Gift cards

I purchased $2500. in gift cards at store 4041 south sheridan, tulsa ok.
purchase date was 05.28.21 05:30pm
[protected]/28/2021 2348
I went to go give them to some of my employees that were working in the area in case they needed supplies.
One hour later find out the cards had no funds on them.
I purchased all cards using my Chime account the the money was deducted from the account for the cards.
Come to find out after speaking with the MOD several minutes after i purchased them Home Depot blocked them?
The money has yet to be transferred back to my Chime account.
Can you explain this to me and also transfer the money back to the account.
Sincerely
Clayton Sutherland
[protected]

Desired outcome: Return of funds

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2:01 pm EDT
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Home Depot Employee how one employee turned a pleasant experience into a negative one

I was shopping at Home Depot at2350-Cortez-Rd-W-Bradenton-FL-34207 for tile. I ending up spending over 800.00 on this one room. 8 more to go. Anyway I walked by one of your associates and smile and she (black) said Whatever. I believe this was done because I wore a Trump hat. I did not get her name because she quickly covered up her name and went into the back room. I worked with 5 associates at Home depot over the last 2 days for this order. 1 who showed me the product, 1 who helped arrange the pickup, 1 who took my money and 2 who helped load the items. All was excellent except for the one associate. In a workplace ones opinions need to be kept to themselves. Due to this, my whole experience was turned to a negative. This happened at at around 12 noon on 07/03/2021. I also am handicapped- wearing a portable oxygen container to breath. How rude and I believe racist was this. One other individual saw this occur and asked if I was OK> Now I have reserved feelings about shopping home depot again all because of one ugly minded person. Shame on them and I am sure they have had prior complaints.

Desired outcome: What kind of outcome can come from someone who is full of hate.

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4:17 pm EDT
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The four members of the electrical section at Home Depot Orillia, Ontario, July 02 at 1:30PM were nasty, unhelpful, grudging, miserable and rude. When I finally got one of them to help with cutting some cable (after several had brushed me off) she told me that the store did not stock it, even though I informed her that it was a common product and I had...

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12:40 pm EDT

Home Depot Delivery

We placed a order on June, 17 for the amount of $1, 998.65, at the time of the order they say will be delivery to a third party, we got the order today they knew we live in a condo, they left everything on the crate on the bottom floor, they refuse to take it to our apartment, we has been penalized by the condo for $350.00 and we have to paid someone $200.00 to take the item to our department, not only that, my husband have hearth surgery and due to this issue with the delivery I have to rush him to the hospital, you will be responsible for anything that happen to him, I expect you guys to take full responsibility for all this.
Nobody from the shipping company contact us before the delivery to explain how this work, I will persecute this to the full extend of the law.
Our contact information:
[protected]

Desired outcome: REFUND

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10:22 pm EDT

Home Depot Windows

I paid $4000 cash for my windows from Home Depot. They were unprofessional they send in people off the streets to install my windows, blood was over my floor, and they installed the wrong windows. They keep promising to fix it and never did. Months have gone by I made a report with the BBB and yet they never came. As u can see from the pic one window is old and one is new. I was supposed to have two new windows

Desired outcome: I want my other window install

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1:25 pm EDT

Home Depot Range installation

Purchased a range at Allison Park, Pa (no problems), purchased an installation package. Range was delivered, they said the customer was supposed to disconnect the present gas hook up, I paid them $20.00 to disconnect, then they brought the incorrect gas line hook installation kit, they stopped the installation, told me I had to call the store. Contacted store, Manager tried to get in touch with the installation company, to no avail, finally sent a store employee to my house to install the range-a GREAT manager. While all this was going on, installation company called, apologized, I asked when they could get someone out to install my stove, the first opening they had was 8 days. TOTALLY unacceptable. There is a disconnect between the store-great experience, and the installation company-terrible experience.
Louis Treleani 150 Steeplechase Circle 15044
Order ID: H4152-114102

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6:44 am EDT
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Home Depot 2 project loan

My name is Giovanni Mele. I recently had 2 large windows installation jobs done. The installer was the same person for both jobs. He spoke no English. Can you imagine? I'm over explaining the horrific experience with Home Depot. I don't know what to do. I am at the point to get my attorney involved. I truly think the owners, managers should experience the nightmare of their customer service by just calling the Home Depot. If anyone reads this email please call me [protected]

Desired outcome: I want someone who its a manager to call me

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1:05 pm EDT
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Home Depot Lawn mower repair

10 weeks ago I dropped my lawn mower, a Ryobi, off to be serviced. Everytime I call I get a different story. My last round is this:
Monday 6/21/21 I was told that it was on its way back to the Cedar Rapids store. That it was shipped out on the 18th, and the latest I should have it back is the 24th. Today is the 25th. I just called again, but now there is no information available, and I was told to call again in a couple of days.
I am not sure if they lost my mower (it has been 10 weeks) and they hope that I will eventually give up. I hae been paying $40 per week to get my lawn mowed, which means I could have bought a new mower by now with that money. I feel like I am getting a run-around, and noone will help or take responsibility.

Desired outcome: A working mower

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3:30 pm EDT

Home Depot Delivery of samsung refrigerator

At first the delivery dates kept on changing without notification. Then it was rescheduled and notified to us that the delivery time will be between 1.30 to 5.30 pm. The delivery guy calls at 10.30 am that he is going to deliver in 15 mins, I ask him that why is the time changed? And he says you want it or should I reschedule.
Then he comes does the measurement of where it should go and says does not fit in. At this point he has not unloaded the refrigerator. I asked him to hold on, let me talk to my husband and figure out if we can keep the refrigerator in the garage. The delivery guy closes his truck door and drives away. I ask him to wait and he does not care .Total mis-behaviour.
It seems that they have the authority to take decisions on behalf of customer.

Desired outcome: Should have waited for 5 mins to let me make a decision, its been 3 weeks without a refrigerator. I was wanting to put it in the garage.

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1:41 pm EDT
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Hello I'm Robert Fodor I took a ryobi brad nailer several weeks ago they sent it out to an Indianapolis shop. So if they in house shop could not repair it then why not just replace it doesn't understand if it has a 3 year warranty make no sense to send a tool out that costed only 117 dollars I could have bout a new one or several by the time this is done...

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1:16 pm EDT
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Home Depot Customer service protocol

have contacted customer service multiple time to inform have not received a statement. On a couple occasions it was noted I should wait for statement. Also true on 6/21 when payment is due 6/24.
After much deliberation had been informed another statement would be issued. 6-10 days for receipt of new statement. After payment is due. Will still be issued late charge.

Desired outcome: Foe Home Depot to allow for direct customer contact

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5:29 am EDT
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Home Depot Customer service

Customer Service is non existent at store 2507.
This is not the first time I have voiced an issue regarding this location. I must admit the then "manager" called, giving excuses and more or less making it seemed as if it was a one time occurrence.
Several times I have struggled through this store only to find associates watching but not actually assisting. I don't like going to the other location because it's much further and 2507 is down the street, however; who wants to put with nastiness for convenience. Does it really suffice to write these complaints? I have not seen improvement in 2507 since my last complaint in 2020. It's sad, the location:10 wares/goods:10 professionalism/customer service-10. I know what to look for in customer service. I am a secret shopper (not for your company, thank goodness) and before I retired
executive manager of customer service for a fortune 100 company for over fifteen years. I do have a bit of experience and know what not and to look for.

Desired outcome: Train Employees better relationship with customers

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7:06 pm EDT

Home Depot Availability

I have shopped numerous times on the website to make sure they have in the store what i want...but 9 out of 10 times its not there..this is extremely frustrating when you take the time to research, and then go there and zero...NOTHING... I guess I'll have to drive a little farther, but lowes will have what there website says...

See this is what Im talking about. Ive responded to this e-mail twice and still keep getting it..I will never EVER shop at home depot again an I will surely let all my friends and family know about this...Thank You for Nothing

Desired outcome: response

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6:46 pm EDT
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Ordered a patio set in store and selected a delivery date that I would be home. Didn't realize the date was not the date I agreed on and the customer service clerk did verbally tell me the date that I wanted but put a different delivery date on my receipt. I called several times the Home Depot Store, Lawrenceville Hwy, Decatur, GA but would just continue to...

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1:21 pm EDT
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Home Depot Frigidaire upright 16 cu ft freezer

The freezer was delivered on 26 May 2021 - it was cold for the first few hours then began to warm up - I did not know at 48 hours that the freezer was broken - I can't return it according to the ridiculous Home Depot return policy for appliances - trying to get Fridgidaire service was a nightmare - service person diagnosed problem as a defective control board - 3 weeks later, still no working freezer - very disappointed with both Home Depot and Fridgidaire.

Desired outcome: A replacement freezer from Home Depot

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About Home Depot

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Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review Long list of incompetent people unwilling to help, Eagan, MN was posted on Dec 17, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11307 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot Contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
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    Canada
    +1 (800) 759-2070
    +1 (800) 759-2070
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    +1 (800) 747-3787
    +1 (800) 747-3787
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    Credit Card Accounts, Canada
    +1 (800) 004-6633
    +1 (800) 004-6633
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    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
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    USA, Sales
    +1 (877) 946-9843
    +1 (877) 946-9843
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    +1 (866) 875-5488
    +1 (866) 875-5488
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    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
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    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
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    38698
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    Text Support
    +1 (800) 430-3376
    +1 (800) 430-3376
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  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Home Depot contacts

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