Home Depot
Reviews and Complaints

All Concerned and Christopher T. Donckels (District Manager):

July 3, 2021 I purchased over $3, 800 worth of merchandise from Home Depot. The order number is H0668-230192. I was scheduled a July 10, 2021 delivery at 3229 Cherry Blossom Court Perris, Ca. I received the automatic phone call for delivery the day before. I was informed my delivery time was between 1000-1400. I personally called the Murrieta Store on July 9, 2021 to give specific directions to my home. On June 30, 2021 my wife and I moved to a new development. The customer service rep ensured me the information is in the system. Please note my home is only 1.5 miles from the 215 freeway. Not hard to find if the directions given was passed down to drivers. This is the first failure point.
July 10, 2021 received a phone call at 1001. At that time I was outside of my house talking to my neighbor and missed the call. I returned the call at 1004. No answer. Left message. No return call. Left text. No return text. Honestly I was not sure who called. The number was 1-562-939-9449 (ID as United States). This number is a non-return app number. Your a customer service base business and customers can't contact drivers. Second failure point.
I figure it was not the driver who called because they would have answered the phone or returned my text/message. I was totally wrong. So I waited around my house. I continuously checked the order status via internet about delivery status. It stated all day, "Items on truck and out for delivery". I called Murrieta Store about 1300 and was informed we should have a delivery before 1400. At 1430 no delivery and no follow up with customer. Third failure point. I was directed by the Murrieta Store to contact the delivery department. This is where your customer support service was below poor.
Between myself and my wife we called the 1-877-946-9843 number three times. We received three different responses on why our items were not delivered. The first rep made it my fault because I didn't answer the 1001 call. Even though I called right back to the bogus I don't want to be bothered by the customer number. The second rep said they was lost in Lake Elsinore and needed directions. That city is 10 miles from me. Remember I called the day before and gave specific directions to my home. If a driver is lost why call from a bogus number. It should be a two way communication from driver to customer. Just a thought. The third rep informed us we have to wait for the next available delivery on Wednesday. That was unacceptable and poor customer service. Your company drop the ball and the customer pays for it? Neither of the first three reps didn't even attempt to satisfy to situation.
My wife called Murrieta Store and talked a Store Manager name Billy. He actually listened to the situation unlike the three reps. He ensured me our items will be delivered Monday. He was going to email and/or text me with delivery time either Saturday evening or Sunday. Its currently 1638 Monday and have not heard a peep from him. No follow-up. Please understand I work Mon-Sat. I took Saturday off from work with no delivery. I took Monday off from work with no delivery or follow up from Billy. Now I have a take off Wednesday because people refuse to do their job with efficiency.
In another lifetime I was a Store Manager for Circuit City. I understand the customer service and delivery business. I'm just disappointed that a customer can spend so much money and get treated with little respect. I guess its the way things are done these days. So as my food spoil (trying to salvage from a ice chest) and dirty clothes pile up I will miss another day of pay and just hope you guys decide to show up Wednesday.

V/R
Karriem
[protected]

In Oct 2020, we ordered some windows and then waited to be installed
and then we ordered more windows and a door and waited to be installed.
The total order cost $ 22, 000.00-- not cheap so we expected good
service and done correctly. When the 1st set of windows were installed
the installers bent the frames and put holes in screens and the wood
installed along edge of windows to frame all split. We were told
by Home Depot this would be taken care by the installer and we have
been waiting over 3 weeks now for this job to be done and still has
not been taken care of. The installation team Home Depot has are just
terrible to work with, they call and say they are coming and never show
up. We have left messages at Home Depot who we purchased everything
from and they never return calls. We have paid this in job in full and
are expecting this job to be done AND want to know when this will be.
Ray Cantin -Email [protected]@gmail.com

Home Depot in La Habra, CA, delivered my Dryer with Deep dent. Delivery man confirm and noted he will write dorn on his report. I asked to replace the item with no dent and he refused because he said the washer hoses is already connected on the faucet. Instead he gave me tip (advise) to call the LG customer support about the situation and I can get around $ 100 to $ 200 refund or more (The more I lied the more money I can get). Upon received the delivery receipt thru IPhone found out he did not mention any dent (HE LIED). Called the La Habra location and denied my claim because the report is closed as complete with no damage.

I purchased $2500. in gift cards at store 4041 south sheridan, tulsa ok.
purchase date was 05.28.21 05:30pm
[protected]/28/2021 2348
I went to go give them to some of my employees that were working in the area in case they needed supplies.
One hour later find out the cards had no funds on them.
I purchased all cards using my Chime account the the money was deducted from the account for the cards.
Come to find out after speaking with the MOD several minutes after i purchased them Home Depot blocked them?
The money has yet to be transferred back to my Chime account.
Can you explain this to me and also transfer the money back to the account.
Sincerely
Clayton Sutherland
[protected]

I was shopping at Home Depot at2350-Cortez-Rd-W-Bradenton-FL-34207 for tile. I ending up spending over 800.00 on this one room. 8 more to go. Anyway I walked by one of your associates and smile and she (black) said Whatever. I believe this was done because I wore a Trump hat. I did not get her name because she quickly covered up her name and went into the back room. I worked with 5 associates at Home depot over the last 2 days for this order. 1 who showed me the product, 1 who helped arrange the pickup, 1 who took my money and 2 who helped load the items. All was excellent except for the one associate. In a workplace ones opinions need to be kept to themselves. Due to this, my whole experience was turned to a negative. This happened at at around 12 noon on 07/03/2021. I also am handicapped- wearing a portable oxygen container to breath. How rude and I believe racist was this. One other individual saw this occur and asked if I was OK> Now I have reserved feelings about shopping home depot again all because of one ugly minded person. Shame on them and I am sure they have had prior complaints.

We placed a order on June, 17 for the amount of $1, 998.65, at the time of the order they say will be delivery to a third party, we got the order today they knew we live in a condo, they left everything on the crate on the bottom floor, they refuse to take it to our apartment, we has been penalized by the condo for $350.00 and we have to paid someone $200.00 to take the item to our department, not only that, my husband have hearth surgery and due to this issue with the delivery I have to rush him to the hospital, you will be responsible for anything that happen to him, I expect you guys to take full responsibility for all this.
Nobody from the shipping company contact us before the delivery to explain how this work, I will persecute this to the full extend of the law.
Our contact information:
[protected]

I paid $4000 cash for my windows from Home Depot. They were unprofessional they send in people off the streets to install my windows, blood was over my floor, and they installed the wrong windows. They keep promising to fix it and never did. Months have gone by I made a report with the BBB and yet they never came. As u can see from the pic one window is old and one is new. I was supposed to have two new windows

Purchased a range at Allison Park, Pa (no problems), purchased an installation package. Range was delivered, they said the customer was supposed to disconnect the present gas hook up, I paid them $20.00 to disconnect, then they brought the incorrect gas line hook installation kit, they stopped the installation, told me I had to call the store. Contacted store, Manager tried to get in touch with the installation company, to no avail, finally sent a store employee to my house to install the range-a GREAT manager. While all this was going on, installation company called, apologized, I asked when they could get someone out to install my stove, the first opening they had was 8 days. TOTALLY unacceptable. There is a disconnect between the store-great experience, and the installation company-terrible experience.
Louis Treleani 150 Steeplechase Circle 15044
Order ID: H4152-114102

My name is Giovanni Mele. I recently had 2 large windows installation jobs done. The installer was the same person for both jobs. He spoke no English. Can you imagine? I'm over explaining the horrific experience with Home Depot. I don't know what to do. I am at the point to get my attorney involved. I truly think the owners, managers should experience the nightmare of their customer service by just calling the Home Depot. If anyone reads this email please call me [protected]

10 weeks ago I dropped my lawn mower, a Ryobi, off to be serviced. Everytime I call I get a different story. My last round is this:
Monday 6/21/21 I was told that it was on its way back to the Cedar Rapids store. That it was shipped out on the 18th, and the latest I should have it back is the 24th. Today is the 25th. I just called again, but now there is no information available, and I was told to call again in a couple of days.
I am not sure if they lost my mower (it has been 10 weeks) and they hope that I will eventually give up. I hae been paying $40 per week to get my lawn mowed, which means I could have bought a new mower by now with that money. I feel like I am getting a run-around, and noone will help or take responsibility.

At first the delivery dates kept on changing without notification. Then it was rescheduled and notified to us that the delivery time will be between 1.30 to 5.30 pm. The delivery guy calls at 10.30 am that he is going to deliver in 15 mins, I ask him that why is the time changed? And he says you want it or should I reschedule.
Then he comes does the measurement of where it should go and says does not fit in. At this point he has not unloaded the refrigerator. I asked him to hold on, let me talk to my husband and figure out if we can keep the refrigerator in the garage. The delivery guy closes his truck door and drives away. I ask him to wait and he does not care .Total mis-behaviour.
It seems that they have the authority to take decisions on behalf of customer.

have contacted customer service multiple time to inform have not received a statement. On a couple occasions it was noted I should wait for statement. Also true on 6/21 when payment is due 6/24.
After much deliberation had been informed another statement would be issued. 6-10 days for receipt of new statement. After payment is due. Will still be issued late charge.

Customer Service is non existent at store 2507.
This is not the first time I have voiced an issue regarding this location. I must admit the then "manager" called, giving excuses and more or less making it seemed as if it was a one time occurrence.
Several times I have struggled through this store only to find associates watching but not actually assisting. I don't like going to the other location because it's much further and 2507 is down the street, however; who wants to put with nastiness for convenience. Does it really suffice to write these complaints? I have not seen improvement in 2507 since my last complaint in 2020. It's sad, the location:10 wares/goods:10 professionalism/customer service-10. I know what to look for in customer service. I am a secret shopper (not for your company, thank goodness) and before I retired
executive manager of customer service for a fortune 100 company for over fifteen years. I do have a bit of experience and know what not and to look for.

I have shopped numerous times on the website to make sure they have in the store what i want...but 9 out of 10 times its not there..this is extremely frustrating when you take the time to research, and then go there and zero...NOTHING... I guess I'll have to drive a little farther, but lowes will have what there website says...

See this is what Im talking about. Ive responded to this e-mail twice and still keep getting it..I will never EVER shop at home depot again an I will surely let all my friends and family know about this...Thank You for Nothing