Home Depot
Reviews and Complaints

Ordered a new stove and microwave. Received delivery confirmation email for 10a-2p delivery window. Took off work and waited. A little after 6 p.m., without hearing anything from Home Depot or their delivery service, I contacted Home Depot for a status update. After a 30 minute wait, I was informed the delivery service had encountered an 'issue' with the delivery before mine and they were now closed. I was asked to call back tomorrow to see when we could make this deliver happen. I said no thanks, and requested a full refund. I was told that part of my refund would be in 3-5 days, and the remaining bulk (over $1, 000.00) would be 7-10 business days. Home Depot took less than 24 hours after my order to remove the payment from my bank account, but apparently, putting it back would be too difficult. I will not be ordering anything further from Home Depot. Nor will my family, friends, neighbors, or co-workers. And hopefully anyone else reading this.

I went to Home Depot and ordered a new dishwasher to replace one that was leaking and a motor that malfunction because, I suspect, roach infestation. I paid to have the old dishwasher hauled off. I was pleased with the new dishwasher installation and was told that the old one would be picked up the next day. That did not happen. I called to complain and was told that it would be picked up one week later and my payment to haul it off would be refunded. It sat outside my home on the sidewalk the whole week. On the day that it was to be picked up I received a call from Home Depot that they were not going to pick it up because it was "bug infested". I'm getting my $25 back and have made arrangement for another company to pick it the old dishwasher, but this is the second time Home Depot has pulled this kind of stunt. They did it several years ago with a freezer and it was not "bug infested". They put the old one in the alley. Don't pay the haul away fee. I have done a lot of business with Home Depot when I remodeled a kitchen and a bathroom with them about six years ago (over $12, 000 worth) and I'm thinking of taking my future business elsewhere.

Please bring the hot dogs back to Home Depot's in Michigan. This was a great way to grab a bite after I/we shop so we can return to work after shopping. It was so convenient to purposely pass Lowe's and Menards to combine food and shopping. We are a landscape business and many of our employees shop daily at Home Depot for all sorts of tools and materials to complete our work, they often stop and grab a hot dog because it is so easy and quick. Now it will cost us more time if they stop somewhere else. Why ruin a great business idea/model?

Purchased a whirlpool washer.purchased extended warranty. Washer broke, home Depot has been telling me part's are on order. It's been 2 months. They changed insurance companies and extended warranties are useless. DONTshop Home Depot. Worthless company. They sell garbage and they don't stand behind extended warranties! If someone knows about class action lawsuit please tell me I had to buy a new washer at Menards while waiting for home Depot to fix the warranted one I bought off them. Still waiting?

In July 2018 I purchased a new dishwasher from Home Depot, Covington, LA location. At the time of purchase I set up estimated delivery date of August 15, 2018 at my address: 673 Leeward Drive, Baton Rouge, LA. 70808. Due to health concerns I had to reschedule the delivery date and later called and canceled the order. The dishwasher was never delivered to my home. However, my account has not been credited for the dishwasher I did not receive. I would appreciate the situation being investigated in order to settle this situation. Please let me know if you need additional information. Joy Chambers, [protected].

Denise, an associate at your Home Depot Beechmont store, Cincinnati, OH., recently left the store after she was confronted by the assistant manager (Adam) and another department manager (Velvet?) She (Denise) was called into Adam's office by him(Adam). As she entered his office, the other person came in and loudly shut the door. Denise was set-up by Adam. I believe that this is totally unfair practice for any business.
It had only been a few weeks since Denise had been told that she was one of the best in her job! Then the two individuals attack her and the work she did. Totally unfair. Instead of getting upset and everything, she simply took her apron off, laid it on Adam's desk and said "Here's my apron, I am done." This is an employee that had been in the store since it opened. What's even worse, is that the store manager didn't call Denise to see what had happened.
I use to think you were an awesome company, but not anymore...can you say "age discrimination"?

On 6/3/21 I ordered a Bosch dishwasher from Home Depot (in store). It was to be delivered, installed and the old one taken away on 6/23/21. When delivered, the delivery team could not install — said I had to install a plug rather than a hard wire system. I did so. Re-delivery was scheduled for 7/14.
On 7/14 I received a call from the delivery team stating they couldn't install as the machine had no plug. (Bosch claimed it was in the machine). Then they told the delivery service that they had the wrong install kit. (HD checked and there was no special kit required — they had the correct kit.) I suspect the team didn't want to come out as delivery was scheduled for 4:30-8:30 PM.
A RE-RE-SCHEDULE was slated for 7/21. Set up at 8:30-12:30. Arrived around 9:15 and told me they don't install. They just drop off. Checked and found no plug (since ordered for overnight delivery from Bosch — Mona at [protected] — conf # 6145691) They didn't want to take the old one — said they were out of room. Since they had just taken mine off truck, I forced them to take it. Currently, install team set to come Friday, 7/23. We shall see

I purchased a kingsize beautyrest 16.5in mattress and box spring on Saturday July 17th for the amount it was advertised for ($198) by Monday I receive a email stating HomeDepot has canceled my order due to a pricing error. I don't see that being the my (customers) problem especially after it already has been purchased and customer received email confirmation about the order.

On July 17 at approximately 7:30p.m. I went to home depot to pick up a vanity I ordered. When they brought it to me I realize it was to heavy and I would pick it up another time. Then I went to buy 5 pound bucket of compound and when I took the elevator at the 3rd avenue store in Manhattan to leave the store - Tamisha Howard came up to me and said you called my employees monkeys and you cannot come back into the store. I never said that. I called the police and while I was waiting an employee came out and said to me you fu..ing bit.. and he kept saying it as he crossed the street. I filed a police report at the NYPD 17th Precinct. On Monday I will have the complaint report number and call Corporate office.
I have lived in the neighborhood for 28 years and have been shopping at home depot since they opened. Here is my email address: [protected]@nyc.rr.com and my phone number [protected].

I placed an order online to pick up in store for a Bathroom vanity with sink and mirror.( SKU# [protected]) I picked up the box and it had fragile and glass on the outside of the box so I assumed it was the complete set. When I got it home it was just the vanity. I called the Home Depot store in Belton MO, they told me to call Home Depot on line. So I called and talked to Kayla she said she would send an email and would forward it to me when she got a response. 4 days later I hadn't heard anything. So I called the manufacturer and they assured me it was on Home Depot, they send the 3 piece set wrapped on a pallet and have a bill of lading that was received by Home Depot. She said all she needed was for Home Depot to issue a PO for the missing parts and she would send them out. I called Home Depot on line and spoke to Ingrid who then transferred me to Bridget who told me they could not do that because the missing pieces were more than 50% of my order. So I have to uninstall my vanity and return it. She asked to reorder the set for me I told her no thanks I will purchase one from their competitor.

I have getting the runaround about my window installation since the beginning of June. They called at first telling me they had no one to install and then no call for 3 weeks. I start hounding about getting my windows installed and more runaround. I get a a call today and supposedly 2 weeks from now they will be installed! I will never purchase something that needs installation from Home Depot!

I can't go on with this company
Since May 8 I ordered my items I haven't gotten them
I tracked it all I could see was
The items was sent to Sender

I didn't received it

And now I dont care
All I want is my money right away
I can't stand it
Nothing more but my money!

You people should do everything possible and send my money into my account
I urgently need it

Home Depot offers a 10% Veteran's Discount in the stores, but will not honor it online like Lowes does. Why! I went into the store to order an air conditioner, where I would have gotten a 10% discount, and they referred me to homedepot.com where it was available and I bought it. I was told by customer service that my discount would not be honored online. Is this a ploy to make more money? Lowes honors Veterans with a discount both in the store and online. Shame on you Home Depot for only supporting Veterans "sometimes".

Just like everyone else, I waited all day for a delivery which never came. Even tracked it online and called a few times to see if it was being delivered that day which, of course, they assured me it was. No phone calls, never showed up. How disrespectful can a company be to their customer? Home Depot's delivery service is the worst!