Home Depot
Reviews and Complaints

I am writing because I need help in resolving problems, I am experiencing with an online purchase of Wilshire Estates patio furniture.
On June 8th I placed an online order (WA65941415) a total of 6 swivel rockers, 2 dining chairs and 2 42" square dining tables. The total cost was $2, 862.93. I received all on the promise date. The problem I had was both dining tables had damaged corners. I called your reps and they issued an order to return them (R1654034) and another order (CD71216223) for 2 replacement tables.
When I received the tables ordered on CD71216223, both tables had damage. On one of the tables the damage wasn't really bad so I again call your reps and had issue a return order ([protected]) for one table. They then issued another order (CD71679352).
When I received the table ordered on CD71679352, it also had damage on the corners. I again called your rep and told them about the problems I was having. At this point, they referred me to a Resolution Expediter, D'Shayla T. at 1-800-910-6704. On 6/21/19 I received an email from the expediter asking me to send pictures of the tables with the damage. I ended up calling her after I emailed the pictures and explained my situation to her and what she decided to do was replace the table under a warranty claim. I told her that at first, I was willing to accept the one table I was willing to accept but I was changing my mind because I felt that $600.00 tables should not have any damage. She said that she would get back to me with a status no later than 6/25/19. She agreed and said that she would order 2 warranty replacement tables from the company that supplies them. She told me that the it would table 3-4 weeks for the tables to arrive. The Case number is 15474050.
I should mention somewhere along the line, a return order ([protected]) was issued. I believe this was associated withCD71679352.
On Friday, 7/19/19, 1 table was delivered. I told the driver that I was expecting 2. He told me he only had one. I told him that I would call Home Depot to sort this out. Before he left, we inspected the table and found no damage. The problem with this table is it came with no legs. The hardware for attaching the legs was there but there were no legs!
I made calls to home depot late Friday and at this point someone is supposed to call me on Monday. I also sent an Email and left a voicemail with D'Shayla.
Needless to say, I am very frustrated with the entire process. We are talking almost a month and a half and I still don't have everything I ordered. I've spent a lot of my time calling your reps, unpacking and packing damaged tables and waiting delivery drivers. As a customer and a former employee of Home Depot, I shouldn't have to work this hard to spend my money.
I would be remiss if I didn't mention that ALL of your reps have been very professional and responsive to my troubles. But…. I still don't have what I paid for!
I am hoping you can help resolve this issue because if I can't get the tables, I'll have to consider returning the ten chairs we purchased. (Two Chairs were purchased on WA65732581 because there were no store samples to sit on.

Hayes Davis
[protected] (H)
[protected] (C)
Email: [protected]@wi.rr.com

I was notified in October 2018 by Citi that I owed a minimum payment of $25 for a $68 charged against a HD Consumer card that was made in June 2018. I don't have that card anymore and haven't used it in 10+ years. (As of 2013 I aquired a HD Commercial card that I do use and it has a negative balance.) For the months of July through October I never received a statement. When I was notified in October, I made a call to find out what the $25 payment was for against a card I no longer have. I was told a purchase of $68 was made for paint. In Nov I went to HD and made a payment of $68 to avoid a Credit report charge off. But even though I paid off the balance in Nov, they (I assume HD) have been charging late fees and interest until they turned it over to Citi and that's when the charge off of $325 hit my credit report. Twice I've faxed in to Citi's Dispute dept all possible documents showing payments, etc and explained why I thought the charge off should never have happened. I've received two letters from an obvious non existent Vice President asking for more information. I've complied twice and also called the phone number as indicated in the letter only to get a call center in India. This has gone on for months with no resolution and no actually human conversation. My credit has been tarnished for a $68 possible wrongful charge that I paid but HD/Citi charged off. I'm a senior citizen and I've have great credit up until now. I wanted to refi my mortgage to update and improve my house but now can not because of this charge off.

On July 1st we purchased and paid for appox. 150 sq/yd of carpet and a small 90 sq/ft area of planking. After paying for this we were told to stop by the store on 7-15 to pickup the planking so it could acclimatize to the temp. in our home. We stopped on the 15th and were told that the planking had not been shipped as the supplier did not have a piece of reducing trim. The store agent told us that the carpet was on hand and they were waiting to ship the planking until they received the trim. We were told they would check a few stores to see if any had this trim. He told us he would call us back. No call. We stopped by again twice last week and were told that they could not tell if things had been shipped yet and when the store agent who sold us the items showed up they would have him call us Saturday 7-20, again there was no call. Each round trip to store runs up appox. 35 miles and we are out the fuel costs to get an answer which we have not received yet. If the trim cannot be found, let us know we will switch to something you have on hand. Has Home Depot decided they just needed our money and we are hung out to dry. This is the worse service I have had from any home store in years. Please find out what is taking place so we can decide if we need an Attorney to regain our money or if Home Depot will come thru with their goods. We would like to know, a install date if they decide they are installing things so we can plan our vacation. The order number is H [protected], we paid with a check which has been cashed by Home Depot, and the purchase was made on July 1st at the Topeka, Kansas store. The store agent is MDC 1997. I have always had good experiences at Home Depot until this time. In fact we have ordered in a Refrigerator, Shop Vac., Washer/Dryer Combo unit and several smaller items online or at this store in the last two years. Unless this incident gets solved, this will end my business with you and I will do my best to convince other people to trade elsewhere also.

I purchased a bag weight of 34.48 to cover 10, 000 sq. Ft. of lawn. I put it in my trunk. I waited a day as it had been raining and I needed the lawn to be dry as directions said. In the morning the next day I opened the bag and used my spreader to begin spreading the product. I used a Scotts spreader. the first part was spreading easily but after I went to reload speader I began getting big lumps which the spreader couldn't break down. The lumps were not noticible being surrounded by the grainy product. I tried to break the lumps, I even tried with a hammer. After several tries I tried to spread it by hand but that nulified the even spreading of the product. I feel that I did not get my moneys worth from this product.

The date was 7/21/2019, I would be grateful if I could get some kind of a refund. The purchase price was $37.48. I would appreciate your reply
My phone # [protected] Email is: [protected]@yahoo.com
My Name is : Orlin Haynes,
My Address is: 3009 Nowell Ct. Panama City, Fl.

Went to your Biddeford Maine store last week. I have to use a wheelchair to shop stores due to a recent injury. While there I had to use the rest room and was surprised when I wasn't able to access the restroom with the wheelchair. (my injury is a broken knee) I had to walk into the bathroom to the stall, do my business and then after washing up I had to walk back to into the store hoping the wheelchair was still there. Fortunately it was. My complaint is the doors to the restroom should have automatic doors as well as wider doors and aisles to the stalls. It would make it so much easier. Thank you.

Reference # [protected]. I have a contract on my zeroturn and it was not fix right the first time and that took 13 days. They picked it up again and now it has been over four weeks and nobody knows what is going on. The service I had to use who did not fix it the first time told me I would have it two weeks ago and again told me I would have it last week. The service contracts at Homedepot are garbage. Think about not having your mower for six weeks and counting during cutting season and there [censored]s at the 800 # are no help.

We purchased a LG Refrigerator 4 1/2 years ago. We also bought the extended 5 year warranty. It has already had its compressor replaced. Now the ice maker has broken.

I noticed the ice maker broken July 2. I called Home Depot for servicing and gave specific information on what was broken. The agent said she'd put in a request with LG. But, if I call LG directly using the number she gave me, I might expedite the process. I called the LG number and LG says they have no record of the request and I can't put in a repair order through them or they'd charge me. It has to go through HD for the warranty. So I call back HD and they said oh...a service person is coming to your house between 8-4 on July 3 and they will call you to narrow down the time. So, I don't hear from anyone all day. I called LG later that night and they said the appointment wasn't until July 12 and that HD made the appointment with them. I called back HD and spent 32 minutes on the phone with a person who first reiterates that the appointment is July 3. I told her NOT according to LG! So she puts me on hold for quite a while and comes back and says, that July 3 was only tentative and that the appointment was July 12. Huh?

The repairman from A&E shows up on July 12. He confirms the ice maker is broken, but DIDN'T BRING ANY PARTS! We had to order the parts. The parts have now arrived (only took a few days), but the repairman can't come back until July 25. If they would have ordered the parts when I told them what was broken, the ice maker would have been fixed already.

THIS IS NOT ACCEPTABLE SERVICE! We purchase an extended warranty and it will take 24 days for an ice maker to be fixed? What if the compressor went again, would we have been without a refrigerator for nearly a month!?!

Come on! What kind of service is that? It makes people long for the days of Mom and Pop shops that could give you service in a reasonable amount of time because they cared. This is the TYPICAL big box store ignoring the customer once a purchase has been made!

Contract with repair services that have enough technicians to get the job done in a timely manner!

On July 16/ 2019, I attempted to purchase a Bosch dishwasher through homedepot.com . I received a red bar telling me to re- enter my credit card umber or use another method of payment. I assumed that meant the order did NOT complete. I received no email with confirmation and no delivery date. However, I did receive an email alert from my bank letting me know that Home Depot had submitted a credit carda Authorization for the amount the dishwasher would have been if the order had gone through and processed correctly.

Now I have 614.09 on hold through my bank and it can NOT be cancelled or charged back because Home Depot ( local store) has no record of the transaction ...again because it never actually processed. So, because Home depot's system ran a credit card for an incomplete purchase, my money is on hold for 7-10 business days until the pending authorization " falls off " and then my money will be released back into my account. This is a mes. I have bills going through, no cash and NSF charges piling up. How can you run a credit card for a transaction that never actually processed? How can you have no record of it in your system ? How can you have no way to rectify the matter for the customer? My back will gladly perform a charge back but not without the authorization or approval code from Home Depot. Again I have wasted 2 days on the phone with home depot and there is nothing they can do. They have no record of the charge ( because it never completed) but my debit / credit card is still blocked for the attempted purchase for 5-7 business days. This is beyond upsetting . I have no choice but to wait for the phantom charge to fall off my bank off and cycle through your system. Please know that I will NOT ever use Home Depot again on;line or otherwise. There should be a way to resolve this without wasting 2 days . When the funds are cleared and I have paid off the NSF FEES that resulted from the debacle, please know I will go straight to Lowe's to purchase the Bosch dishwasher. This is my first and only time buying online and it will be my last.

I tried to make a 625.00 purchase at Home Depot by writing a personal check on behalf of my 93 year old mother who couldn't do it herself My name is also on her account as an authorized user. My mother prefers checks because it makes a better record for purchases. The check was declined even though there was more than enough money in the account to cover the purchase. I was only provided with a record number for which no explanation was given at all as to its meaning. It was very embarrassing and demeaning to have my payment declined in front of numerous customers who were waiting in line. Even more frustrating was the fact that my payment was accepted using my Debit Visa card for the exact same account the check was written on. WTF were they thinking when devising this ingenious system!

Today at the Paris store I couldn't get any help there was 4 employees helping one person with a toilet and didn't even acknowledge us as they walked up in front of us so I went to the cashier and asked for help so this man from electrical came and helped while the others watched, he is the one on the lift, then we went to the tile area again no help so we got on our hands and knees and drug out the tile we needed from the bottom shelf. The cashier was great and polite. The first pick is the person who helped us.

I had the same issue as 5 others I just read. Cancelled the card because no bill for 8 mos. Called homedepot today and they said I can pay off the remaining balance at store, even through I cancelled the card. For 8 month I received nothing and every month called and recorded the customer service reading me back my address. Phone number, account number and for 8 month I had to go in store to pay. My credit score is 779 I wrote in my letter to attorney general and they do this to make you late on a payment. This is Citibank and Homedepot. I urge each person not to get this card and use another card if you like to shop at homedepot. I know, have a Lowes card but, have reported this to Channel 5 & Channel 7 in Massachusettes and the Better Business Bureau has been very helpful. This is a scam and the customer service people treat you terrible. Pay it off. Contact your 3 credit card bureaus to let them know what these people do to lower your scores. Let's get a class action suite going...I wont stop working on this...and will update this when I receive a statement . Of course my MA State Rep said dont count on it so we are working with Attorney General by email and letters

After placing an order for a refrigerator on 7/2, our delivery date finally arrived, 7/13-exactly 30 days without having a refrigerator in our home that functions. Delivery arrived two hours outside of notified time frame-no big deal, things happen unexpectedly which cause delays. Where things go south is the installers insisted my water line was copper, the on off switch was "frozen" and would require a plumber to disengage the old refrigerator, after water shut throughout the entire house was completed. Therefore, my new appliance is sitting in a box, completely useless to my family, while my old inoperable one still lives in my kitchen. Leaving us still, without food in our home.
The kicker-my neighbor, a general contractor, came into my home moments after the delivery team left, turned the nozzle on the water supply installed directly behind the appliance to the fridges water line, nothing here is copper, mind you, disengaging from the water supply, and detached the hose from the back of the broken appliance. This took one minute tops, and required no contact with any copper piping as all connections were PVC and hoses. I call the number provided to me by the delivery team, to see if they can come back, move my new appliance in, and haul away my old-given this is the service I paid for. My answer received was no. You'll have to wait for a call back. I have spoken to three people who are now unable to provide an update as to when I can expect the completed install and haul away. Totally unacceptable. The delivery team simply did not want to complete my order, and extended our families inability to have food in our home-which I remind you is a necessity not a luxury. Terrible customer service all around. I will never do business with Home Depot again, not for a shovel or the planned remodels on home, including the newly designed outdoor living space ready to start construction.

Home Depot guaranteed my patio table/chairs delivery between 7/3-7/11. Non Stop Delivery (NSD) received merchandise 7/2. Online said delivery 7/5. On 7/5 said delivery 7/8. On 7/8 said 7/9. On 7/9 said call for info. On7/11 called and said delivery 7/12 bt 11-3 w 30 min call beforehand. Never called. Never came. Asked Home Depot supervisor to call me back. No return call. Don't buy anything from Home Depot that must be delivered. Absolute worst ever!