Home Depot
Reviews and Complaints

Frustrated from the the start of this post . we started working with home depot almost 2 months back from now to get the flooring project done for our single family residence . there was a deal on installation that i wanted to get . i believe 89 c installation with some conditions which i went through in detail and was ok with it . the whole thing started with a wrong sku plugged in the system . numbers were all haywire since the sku were not punched in correct . the rep at home depot tells me that on the papers it would not show a 89 c install and he would adjust the price with the material .i admit we had some modifications made to the order to check which options suits us the best as per the budget and convenience . now when i get the quote it does not match what was said .. this is so frustrating . stop working like a mom and pop shop . you dont my business i will take it somewhere else but definately dont want to deal with business that does not care about their customers and keep customers in loop of false commitments and promises .. 2 months down havent got anywhere .. hope shannon would look into it .. south fontana santa ana home depot .. 92337 .. i wasted so much of my time ..everytime i was called we had to sit there for hours and again had to wait for quotation ... u lost me as ur customer .. not comming back .. friends and family and community members take your business to a place where people care .. ##Home DEpot # too BiG ## zero customer services ##

While shopping online at Home Depot I came across a promotion offering $100.00 off a purchase of over a $1, 000.00 if you open a Home Depot credit card online. The incentive encouraged me to order my bathroom renovation purchases through this offer. So I shopped online and proceeded to fill out the credit card application. I received a notification that further info was required before the order could be processed.
I was told I needed to go into my local Home Depot store in person with a drivers license and a major credit card for identification verification in order to complete the application process. I proceeded to my local Home Depot store and the customer service representatives were all unfamiliar with this request. They called the manager down to assist and although she informed that no one has ever presented with this request before she would try to help me. I offered my ID and the major credit card. The manager tried various mechanisms to no avail and then tried calling the credit department herself. After much effort she was not able to verify that there was even a record that I applied for an account. There was nothing she could do further. I went home and called back to customer service who had my application and they told me there was no record of the store contacting them and that I would have to go back to the store again. I asked them if they could please call the store manager to get this straightened out and they refused. I don't think it is fair to put a customer who has no authority in this mess in the position of being in the middle of resolving a Home Depot dysfunction. Extremely poor customer service and disregard.

The LED bulbs I paid so much for because they are supposed to last a long time was a HUGE Farce!I proved it (again) today when a.lamp that is hardly ever on just blinked a few times then just went dark! I could NOT believe it! I took the bulb out I tried it in another working lamp!Nothing! This is so disgusting! I have actually told the store customer service about the lying product details and returned a box of some other ‘newer" kind prior. I bought the older spiral kind thinking that those were better. I was wrong! STOP SELLING FAKE PRODUCTS to us hard working customers! It's a downright shame!

I have had an account with Home Depot for 20 years and never missed a payment. When I was checking out at a HD store one day, my charge card was not working in the reader so I had to use my bank debit card. The cashier asked if I would like her to order me a new card and I agreed. In a few weeks, I got the new card and starting using it. I use Bank of America online banking and continued paying my HD bills as they came in. In the meantime, I got an email from a government agency that I use to track my credit saying there was activity on my credit report. When I checked, I found a negative hit from all 3 credit bureaus saying I was several months late on my HD account. After several phone calls, I found out that the nice HD cashier did not just order me a replacement card, she actually opened a new account! The payments that I made for several months went towards the old card which I did not use anymore. When I talked to HD corporate, they admitted it was their mistake. I asked them to please ask the credit agencies to fix my credit and they said they couldn't do that but if I contacted the agencies, HD would work with them to get it cleared. Well I got a letter from HD in the mail a few days ago and here is what it says:
"Thank you for your recent inquiry regarding your Home Depot consumer credit card account. Unfortunately, we are unable to change the information reported to the credit reporting agencies listed below, as it accurately reflects your account history with us. Under the Fair Credit Reporting Act, we are obligated to report account history based on factual account data. Standards established in the credit industry ensure integrity of data and uniform communication between credit reporting agencies."
I had a FICO score well over 800 and I dropped 94 points because of Home Depot's screw up. I closed my HD account forever and will be using my Lowe's card and doing all my shopping there from now on! Thanks a lot Home Depot!

I recently shopped at the Monticello, NY location and at the check out counter, I produced my NY State Drivers license that was clearly marked Veteran. The chashier stated that the ID was not excepted proof of veteran status and proceded to produce a binder with "approved" Veteran ID's. I was very disapointed and upset that Home Depot does not except the NYS Veteran's License. Before obtaining Veteran status on the License you have to provide proof of service by producing a DDform 214.
The goverment stopped issuing Veteran ID's to Veterans who do not need medical services. Therefore I am unable to obtain their ID.
Maybe Home Depot should concider adopting the Lowes policy on identifing their Veteran customers. In the past they always excepted my NYS Veterans license as proof of service and now I was able to register my Veterans status with them on line. I did have to provided the store with a copy of my DDform 214 to complete the process, but now at checkout I give them my phone # and my Veterans status is confirmed.
End of rant. Thanks for listening. Have a good day.

Please don't trust Home Depot reviews, they censor it.
Recently I reviewed online item and my honest review was submitted to their website. They refused to publish it and my one star review was removed:

"Thank you for submitting a review on HomeDepot.ca. We've read it and we appreciate your desire to contribute. Unfortunately, we can't publish your review because it doesn't meet all of our website
guidelines. Thanks for sharing, and hopefully we'll be able to publish your next review!"

Instead of a rebate, Home Depot sent me a debit card that was only usable at Home Depot. After extensive phone calls, they refused to provide the PIN Number, which meant I couldn't even use the card! To make matters worse, the customer service rep stole money from my card for some membership. When I clearly said no to this so-called membership, they charged it on my card anyways! I am livid at Home Depot's lack of professionalism by swindling customers out of their hard-earned money.

I ordered a Gas Stove/Range on July 13, 2019. I was asked if the delivery date of July 27th would be good for me. I agreed to that date. TODAY, July 26th, I had a message left on my phone with a low volume voice where you could barely hear the person (female) saying nonchalant "Your delivery scheduled for tomorrow has been cancelled." She went on saying (from what I could make out) that my appliance was on backorder for a month. Now, no one from HD considered that I sold my old stove and have to eat for another month WITHOUT A STOVE. Someone should have been aware of this before today. I am so disappointed in your way of business. I know you don't care that you have inconvenienced me and my family and now I have to pay to eat out until God knows when. I called the 7704338211 number and the young lady was very helpful as in her doing her job, but nothing she did could get me a stove or a price match. Shame on you Home Depot and the powers that be...God is watching you.

If you are planning to do any kind of home renovation especially floor installation, do not use Home Depot service. Their whole process is screwed up and I will guarantee you that they will mess up your project.

When you go to Home Depot, all they're doing is scheduling the measurement and scheduling the installation of the flooring. There is no process where someone from Home Depot or installer will eyeball the project and ask questions or options you wanted to include. So if the measurement is screwed up, whole project from scheduling of the installer, ordering the parts/accessories needed for the project is also screwed up.

My carpet was to be installed and i took a vacation day to be present for installers. Took apart master bedroom bed and prepared closet. Call at 6pm the night before that install was cancelled. I complained to Home Depot manager Nina. I complained to General manager Shannon Horn of US instalation and her supetvisor David Dryer. Got nowhere. Now i have to wait till Saturday for install. Lost a 400 dollar vacation day for nothing and Home Depot doesn't care.

On May 29, 2019 I ordered stair noses to match the floor I purchased at home depot. It has been 2 months now and I did not received the product. I was told that I could cancel and request a refund, however I have a whole new floor installed in the house and no finishing can be done as I don't have the finishings. I don't want to change to a different product. Will Home Depot pay my contractor to remove all the floor and for the floor installed, refund me for all my floor so I can purchase new floor and new finishing that match the floor?
My phone number attached to the order is [protected]

We had purchased online from Home Depot, Miltown, NJ specific store website and made total payment instantly on the same day with confirmed specific delivery date of July 20, 2019. We had also made a clear note on the web page in the instruction section of the order saying the delivery and installation are to be completed on the same day/date. Barely 36 hours prior delivery date we got a recorded call saying the deliver was re-scheduled for July 25. When we tried complaint and made numerous call we were given run around. When we first complaint with a call we had said we are senior citizens in 70s and are very disturb with such short notice of cancelation and someone from higher level should call or e-mail us. That did not happen. When we tried to call and reach the store we were told they do not have a record and we should call the customer service online purchase number. We called again and were told that the store should be contacted so we told the customer service person to contact the store and have a much higher level person call us. Instead an average employee called us and were given excuse that the items were on back order. So we asked how come a back-order would have a confirmed delivery and installation date with payment made for the entire total as we have it with confirmed document. So other person just abruptly came on the line and started talking in rough manner and dicating tone. We asked where is the higher level person we need to talk to, so the person was coming across in totally unacceptable manner and told him not to behave in a manner and that his superior must call. When we tried to call the manager the other day, someone else picked up the phone (apparently was the same person who was rough with us) and was reluctant to pass it on to Danny the manager. We said we are returning his call at the number and extension he had left on our answering machine. He still would not transfer us. WE ARE DELIBERATELY ARE GIVEN RUN AROUND IN BIASED MANNER AND WANT THE HIGHEST OFFICE AT HOME DEPOT (AT CEO LEVEL) TO ANSWER US AS TO WHY WE SHOULD GO THROUGH RUN AROUND AND ABUSIVE BEHAVIOUR ALONG WITH NOT KEEPING THE CONTRACTUAL OBLIGATION OF HOME DEPOT RELATED TO OUR PURCHASES. WE MAY ASK FOR FULL REUND.

1. Store is ridiculous sand poorly managed.
2. I ordered carpet and window custom blinds at the Golden Home Depot Store in
July, 2019.
3. I attempted to pay over the phone with "Luke", in the above dept. at the store.
4. He couldn't give me the correct amount which included minus $100. credit that I
rec'd from Liz at the Pro Desk.
5. Luke asked me to send him a text with the bar code that was associated with the
credit.
6. After waiting 20 minutes after the text was sent, I rec'd no call from Luke.
7. I called the store only to find that Luke had gone home. I find out later that the
store told him to go home because he had worked more than his scheduled hours.
Remember I got no return call after sending him the bar code.
8. I then visited the store and talked to Karen Damhoff. I spent over one hour with
her trying to pay. Finally I said just forget it. Lets move on to the blinds. She was
clueless about the color of the blinds even though I gave her a piece of the
valence.
9. Karen told me that they were short of help in her dept. but mgmt didn't like
employees to work extra hours. I think and they send Luke home because he had
worked more than his scheduled hours?
9. Karen gave me a large book and told me to match the color the to valence color.
10. I leave store frustrated about the lack of service, inability to pay the correct
amount, and amount of time spent with store in trying to pay and order.
10. I called Golden Store and spoke to a store manager named Jaret. He had a totally
lackadaisical attitude about my problem with no comments or solutions.
11. I went to the Arvada Home Depot Store (1502): problems were resolved quickly.