Home Depot
Reviews and Complaints

Home Depot doesn't seem to publish contact information for anyone but telephone operators, and I've talked to many of them over the last week, so I'll try this method, and maybe publish it to as many sites as I can find. Yes, I am an old man, and am very quickly becoming a grumpy old man.

For many years Home Depot has been my go-to location for home improvement, so a few days ago when I went to buy new appliances for my new home, I didn't even shop around. I went directly to Home Depot and purchased five major appliances - top-rated stove, refrigerator, dishwasher, washer, and dryer - plus 5-year extended warranties and various other accessories. All in all, an expensive major purchase.

When the appliances were delivered last Thursday, it was immediately evident that the stove was damaged, with a dent on the drawer and creases on both sides of the oven door. I called Home Depot while the deliverymen were still here; they connected me with Samsung, who promised that they would send someone out to replace the door and drawer as soon as possible. The deliverymen took pictures of the damage and departed.

A couple of days later, I received a call from someone who is evidently a local Samsung provider, saying that they wouldn't send spare parts out until they had pictures of the damage. "Well, " I said, "the deliverymen took pictures along with their report, and besides, I'm still not moved over to the new house on the other side of town, so there's no way I can send pictures." So much for that. I've never heard again and don't even know who they were that called me, so a week later, I still have a damaged "new" stove.

On to the second installment. When I finally did get moved in on Sunday, the first thing I did was buy a load of groceries to fill up the refrigerator. It seemed to be working, since there was ice in the ice maker. But the next day, all the food in the refrigerator was warmer than room temperature and much of it had spoiled already. I called Home Depot, who connected me to LG. Even though I believe I speak fairly clear, unaccented midwestern English, the lady on the phone didn't seem to be able to understand me, and could only seem to read from her script, "We cannot schedule a service call until you have performed a manual defrost for eight hours." I would ask another question. "We cannot schedule a service call until you have performed a manual defrost for eight hours." Another question. "We cannot schedule a service call until you have performed a manual defrost for eight hours."

So... seeing that was getting nowhere, I terminated the call and called Home Depot again. (This is Monday night.) The operator said she would connect me with a manager at my local store, who turned out to be Eli at the Fairfax VA store. I told him the whole story, the upshot being that less than a week after receiving expensive brand-new appliances, two of the five were either not working or damaged. He promised that the next day he would look into it and get an answer to me as soon as possible. So ends Monday.

With every person I've spoken to, I've explained that I work in an environment where I usually cannot receive calls during the day, so messages have to be in the form of voice mail or email, which I can retrieve when I step out of the office. All day Tuesday, no voice mail, no email, no other attempt at communication. Tuesday evening about 8, I decide to try again. This time I get connected with Emma at the Fairfax store, who listens very sympathetically. She says she will take personal responsibility for getting some satisfaction first thing on Wednesday. Guess what? All day Wednesday passes with no voice mail, no email, no communication of any kind.

It seems the best thing to do is go to the store in person Wednesday evening after work. I explain my situation to a young lady at the "customer service" counter (I say that with a grain of salt), and she calls Eli. Eli says that Emma is handling the situation, but Emma is out to lunch and Eli is busy. So I wait. And wait. Finally I ask to speak to a manager who is over Eli and Emma. At that, the young lady calls once again for Eli, who finally finds the time to come up front. "You have to understand that these things take time, " he says. Well, yes, obviously. Nearly a week so far on one appliance, and nearly 48 hours and a few hundred dollars' worth of spoiled food later on another.

Eli says it's Emma's job, and I wonder what he was doing in the 24 hours between talking to him and when I talked with Emma. He leads me to the back, where a young man is frantically dialing Samsung and LG. It becomes apparent that no one has called anyone until I show up in person. After much calling and little satisfaction, I am told, "First thing in the morning we will make appointments with both LG and Samsung at their earliest possible availability." Well, yes, that's what I've been asking for for several days now, and why do I have to show up in person and ask to speak to your superiors before anything happens?

Anyway, we shall see if Thursday is any better than Friday, Saturday, Sunday, Monday, Tuesday, and Wednesday. (I'm not holding my breath.)

Do you begin to see why this old man might be feeling grumpy? Do you think this is a good recommendation or advertisement for Home Depot services? Do you think I might have second thoughts about giving Home Depot my business in the future? At some point is Home Depot going to show a little responsibility and try to provide some satisfaction for all this?

Your move, Home Depot.

Home Depot sells Anderson Storm doors under an "EMCO" brand. On the box (photo attached) it promises in large print 'Easy "Oops-Proof" Installation' which claims that any miss-cuts may be replaced free of charge. The sliding screen door version requires drilling a number of holes in the frame. Admittedly, I screwed up and made holes in the door frame where they shouldn't be but there is definitely some inconsistency between the instructions in the installation group of papers and a separate template which caused the screw up.

In any event, they asked for all kinds of pictures and documents to show what happened and then sent it to an "insurance dept" who simply denied the claim. I guess the key word in much smaller print is "may".

Do NOT rely on this product.

Installation began 4/2018 on 2 french doors Job # [protected]. After many trips and phone calls to Home Depot, the job has now been compelted 16 months later. I was making minimum payments monthly. Although I had the money to pay this off before the introductory period of the no interest deal, I was hesitant because all the trips to Home Depot {Seminole, FL} were futile. I never thought they took my business serious enough too solve the issue in restoring the exterior headers. The doors were an eyesore until finally on 8/23/2019 an installer completed the job. I have now been charged $2, 856.18 interest. Who pays for a job that was not completed?
I would like to pay this home depot card off but I am not feeling I should be charged this interest. Can I charge you for the untimely installation all the trips and calls to home depot. I stayed at home twice waiting for installers who never showed up. This has been truly a stresssful event for me.

Order # W841206189 .
Purchased a lawnmower online and after waiting for it to be delivered was told the darlings who were doing the delivery were unable to get the mower loaded on their truck due to having a small liftgate. Delievery is now pushed out another 5+ days.
One would think if Home Depot offers a delivery "service" they would at least ensure their contractor was able to fulfill their obligations.
Tried to cancel the order but they were unwilling or unable to do so.

Over two months ago we set up for flooring told in about three weeks . At four weeks after not hearing from anyone went down and was told yes itll be on the next week.

Pulled the toilet, stayed home no phone no show. Went down to the store today and Sandra spoke with us, so sorry, ect ect. No resolution.

No customer service.Lip service. I wont ever use home depot again.

I bought premium stain from Home depot on 8/20. The total was $525.97. I had $12.61 store credit and I used it to pay for the stain. I did not use the stain so took it back to the store to return it. I was told that the return could not be processed because I used store credit. The total was $525.97 and I only used $12.61 store credit. The store Manager tried to help me but could not do anything. He told me to send an email which I did but have not received a response. I need my money back.

Order# [protected]

The desk took so long to be delivered and it was delivered without any hardware and instructions.

I called customer service asking for the parts to be sent immediately or Home Depot can come pick up the parts that I can't build the desk due to missing hardware but he hanged up on me without solving the issue.

I'm very disappointed with the way I was treated.

Thy

Several cards including Home Depot, were stolen from my wife while we were on vacation. These cards were used in a state we were no where close to. Almost $12, 000.00 were bought on gift cards at Home Depot. A police report was made, all cards were stopped. Every card which was stolen wrote the charges off due to the charges being fraudulent. Home Depot is the only one who kept telling us we are responsible for the charges . This occurred 5 years ago and they are still messing with our credit and now saying we owe over $123, 000.00. By law if it is fraud we are not responsible. Police report has been sent, along with proof of being out of the state which card was used and they still say we are responsible. Every time we call and speak with someone, they always say they never received the information. We had to send everything over 6 different times to several different fax numbers and addresses which they provided to us. We even contacted an attorney who contacted them. Enough is enough. We work hard to pay our bills and keep good credit and for someone to take something that doesn't belong to them is bad enough but, for a business like Home Depot to do this to an individual is like being stolen from all over again.

I recently had a Rheem heat pump and air handler installed by one of Home Depot's contractors, ARS Heating and Cooling, 1465 Beaver Ruin Rd, Norcross GA 30092. The ARS inspector finally showed up on Wed., July 31st. He found two major electrical issues. The heat pump electrical wiring was spliced together and taped (see picture). The air handler circuit breaker should have been changed from 60 amp to 40 amp (see picture).

I purchased the unit from one of your Home Depot stores in Gainesville, GA on 6/14/2019. It was installed by ARS on 6/18/2019.

I am not happy about the unprofessional way my HVAC was installed. The inspector didn't say even though I asked him, but assume either situation could have caused a fire. A desirable resolution would be some sort of compensation to compensate for the time and trouble of me having to be home for a repairman to service the unit (make the electrical corrections) on 8/14/2019. It would be good jesture to offer an additional rebate for the incorrect way it was installed.

An additional complaint is that the repairman who was also the inspector previously showed up with an old and used circuit breaker that would not fit the breaker box. He had to go to a local hardware store and purchase a new one.

Thanks - Al Bell

310 Trent Trail, Cleveland GA 30528
[protected]

Note: I tried attaching pictures showing the splice and the circuit bracker. The message was 'image too large' and would not attach.

Received a notice in the mail that my credit limit has been decreased. No emails, no calls, no warnings. How can they be allowed to lower my limit w/o telling me? It's just as bad as when CC companies increase limits w/o telling anyone. Glad I decided not to buy that Home Depot washer!
And also, I have problems using my card in the store whenever I do try to use it. Why?
I had problems with citibank a decade ago and hoped they got their act together. Guess not.

I have had a Home depot credit card since 1996. I have faithfully paid my bill on time for years. This week I received notification that I owed almost 200 dollars in late fees. I called and asked for an explanation, they sail i was billed 38 dollars for 5 month for not paying a 71 dollar bill from home depot . They said they had try to contact me by phone almost daily and sent emails on a monthly basis. I checked my email log and had not received emails from Home depot on the dates they said they had sent them . Also looked in my phone log and there were no calls from Home depot or City Bank.I talked with three different people at city bank and they all had the same scripted response. What is my recourse, this is obvious fraud and I understand they have done this to 1000s of people.

Just purchased a gallon of paint...on sale $10 rebate. Sounds good except when you pay for it you get a slip of paper to mail or apply online for the rebate. Just spent about 1/2 hour trying to fill out the mandatory info. online. Keeps telling me I have the wrong date and wrong price...I am looking at the receipt and I do know the date on the receipt and the price also on the receipt! Does not matter what I do I CANNOT go any further on this site. I do not what lamebrain thought of this as a good idea as it has made me go back to Rona as a customer...sale price should be taken off the article at the register, not make the customer enter the store name, cashier name, price, date, etc. etc. First time I have ever complained online about anything, but this is the height of ridiculous as I had better things to do this morning with my half hour than this!

I ordered countertops from Home Depot and they subcontract out the countertops with Web-Don and charged a delivery charge and call it "installation." Don't understand the installation, none is given. I had been advised by several to be sure and ask that the company not forget the end caps which I did. I also ordered caulk to match the countertops which was quite expense ($20 for one tube). Countertops arrived late but that's another story and they forgot the caulk and said they would UPS it. Well I waited 5 days and called Home Depot and said I had not received it so they were very prompt and called the Web-Don subcontractor who had not bothered to UPS at all. So I was assured it would be sent out immediately but today at 6:00 p.m. it arrived after the workmen had left and now I will have to pay them extra to return to use the caulking. I think if Home Depot is going to use sub-contractors, then they should use dependable and honest ones - this was definitely not the case.

After window shopping on line i shopped @ home depot Klamth falls for a kitchen sink dieposal only to find all stocked and displayed are over $100.00 ? I am a senior and decided to buy elsewhere, So I purchase a 1/2 hp Waste kink at Diamond Home improvement for $74.00 savings are important for seniors. I hope your management will keep this in mind when stocking this store also ? Thank You Alex Godin