Home Depot
Reviews and Complaints

Order # W841206189 .
Purchased a lawnmower online and after waiting for it to be delivered was told the darlings who were doing the delivery were unable to get the mower loaded on their truck due to having a small liftgate. Delievery is now pushed out another 5+ days.
One would think if Home Depot offers a delivery "service" they would at least ensure their contractor was able to fulfill their obligations.
Tried to cancel the order but they were unwilling or unable to do so.

Over two months ago we set up for flooring told in about three weeks . At four weeks after not hearing from anyone went down and was told yes itll be on the next week.

Pulled the toilet, stayed home no phone no show. Went down to the store today and Sandra spoke with us, so sorry, ect ect. No resolution.

No customer service.Lip service. I wont ever use home depot again.

I bought premium stain from Home depot on 8/20. The total was $525.97. I had $12.61 store credit and I used it to pay for the stain. I did not use the stain so took it back to the store to return it. I was told that the return could not be processed because I used store credit. The total was $525.97 and I only used $12.61 store credit. The store Manager tried to help me but could not do anything. He told me to send an email which I did but have not received a response. I need my money back.

Order# [protected]

The desk took so long to be delivered and it was delivered without any hardware and instructions.

I called customer service asking for the parts to be sent immediately or Home Depot can come pick up the parts that I can't build the desk due to missing hardware but he hanged up on me without solving the issue.

I'm very disappointed with the way I was treated.

Thy

Several cards including Home Depot, were stolen from my wife while we were on vacation. These cards were used in a state we were no where close to. Almost $12, 000.00 were bought on gift cards at Home Depot. A police report was made, all cards were stopped. Every card which was stolen wrote the charges off due to the charges being fraudulent. Home Depot is the only one who kept telling us we are responsible for the charges . This occurred 5 years ago and they are still messing with our credit and now saying we owe over $123, 000.00. By law if it is fraud we are not responsible. Police report has been sent, along with proof of being out of the state which card was used and they still say we are responsible. Every time we call and speak with someone, they always say they never received the information. We had to send everything over 6 different times to several different fax numbers and addresses which they provided to us. We even contacted an attorney who contacted them. Enough is enough. We work hard to pay our bills and keep good credit and for someone to take something that doesn't belong to them is bad enough but, for a business like Home Depot to do this to an individual is like being stolen from all over again.

I recently had a Rheem heat pump and air handler installed by one of Home Depot's contractors, ARS Heating and Cooling, 1465 Beaver Ruin Rd, Norcross GA 30092. The ARS inspector finally showed up on Wed., July 31st. He found two major electrical issues. The heat pump electrical wiring was spliced together and taped (see picture). The air handler circuit breaker should have been changed from 60 amp to 40 amp (see picture).

I purchased the unit from one of your Home Depot stores in Gainesville, GA on 6/14/2019. It was installed by ARS on 6/18/2019.

I am not happy about the unprofessional way my HVAC was installed. The inspector didn't say even though I asked him, but assume either situation could have caused a fire. A desirable resolution would be some sort of compensation to compensate for the time and trouble of me having to be home for a repairman to service the unit (make the electrical corrections) on 8/14/2019. It would be good jesture to offer an additional rebate for the incorrect way it was installed.

An additional complaint is that the repairman who was also the inspector previously showed up with an old and used circuit breaker that would not fit the breaker box. He had to go to a local hardware store and purchase a new one.

Thanks - Al Bell

310 Trent Trail, Cleveland GA 30528
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Note: I tried attaching pictures showing the splice and the circuit bracker. The message was 'image too large' and would not attach.

Received a notice in the mail that my credit limit has been decreased. No emails, no calls, no warnings. How can they be allowed to lower my limit w/o telling me? It's just as bad as when CC companies increase limits w/o telling anyone. Glad I decided not to buy that Home Depot washer!
And also, I have problems using my card in the store whenever I do try to use it. Why?
I had problems with citibank a decade ago and hoped they got their act together. Guess not.

I have had a Home depot credit card since 1996. I have faithfully paid my bill on time for years. This week I received notification that I owed almost 200 dollars in late fees. I called and asked for an explanation, they sail i was billed 38 dollars for 5 month for not paying a 71 dollar bill from home depot . They said they had try to contact me by phone almost daily and sent emails on a monthly basis. I checked my email log and had not received emails from Home depot on the dates they said they had sent them . Also looked in my phone log and there were no calls from Home depot or City Bank.I talked with three different people at city bank and they all had the same scripted response. What is my recourse, this is obvious fraud and I understand they have done this to 1000s of people.

Just purchased a gallon of paint...on sale $10 rebate. Sounds good except when you pay for it you get a slip of paper to mail or apply online for the rebate. Just spent about 1/2 hour trying to fill out the mandatory info. online. Keeps telling me I have the wrong date and wrong price...I am looking at the receipt and I do know the date on the receipt and the price also on the receipt! Does not matter what I do I CANNOT go any further on this site. I do not what lamebrain thought of this as a good idea as it has made me go back to Rona as a customer...sale price should be taken off the article at the register, not make the customer enter the store name, cashier name, price, date, etc. etc. First time I have ever complained online about anything, but this is the height of ridiculous as I had better things to do this morning with my half hour than this!

I ordered countertops from Home Depot and they subcontract out the countertops with Web-Don and charged a delivery charge and call it "installation." Don't understand the installation, none is given. I had been advised by several to be sure and ask that the company not forget the end caps which I did. I also ordered caulk to match the countertops which was quite expense ($20 for one tube). Countertops arrived late but that's another story and they forgot the caulk and said they would UPS it. Well I waited 5 days and called Home Depot and said I had not received it so they were very prompt and called the Web-Don subcontractor who had not bothered to UPS at all. So I was assured it would be sent out immediately but today at 6:00 p.m. it arrived after the workmen had left and now I will have to pay them extra to return to use the caulking. I think if Home Depot is going to use sub-contractors, then they should use dependable and honest ones - this was definitely not the case.

After window shopping on line i shopped @ home depot Klamth falls for a kitchen sink dieposal only to find all stocked and displayed are over $100.00 ? I am a senior and decided to buy elsewhere, So I purchase a 1/2 hp Waste kink at Diamond Home improvement for $74.00 savings are important for seniors. I hope your management will keep this in mind when stocking this store also ? Thank You Alex Godin

On 3-31-19 a rep from Home Depot came to our house to talk about refacing our kitchen cabinets vs new cabinets. She convinced me that I would have to replace the counter tops because they would crack. On 4-2-19 an other rep came to measure. He and a few other people confirmed that they wouldn't crack. I am disappointed that I didn't compare new vs refacing before I signed off for refacing. May 13th was the start of the fiasco. The contractor ended up not having all the drawer fronts. June 7th a second contractor came to complete project. First thing he asked was what door he was replacing. He was only placing drawer fronts. To my surprise he didn't have all the material. I almost told him to just leave. Home Depot called to tell me he needed to order the fronts. A few days later he called to schedule to complete the project and then realize he had to get ETA on parts. I feel as if we are paying too much and could of purchased new cabinets as I was hoping to do in the first place. I would like nothing more then to return the drawers, cabinet door and get my money back.
Regards
Joyce Heringa

Moved into new home 5 weeks ago. Since then cancelled 2 orders from Home Depot. Appliances and furniture. They claimed they couldnt find my street, twice.( All my other deliveries found us on the day scheduled). No calls no communications. Left me waiting and rescheduled for another date without notifying me. Only found out about new dates when I called to find out where my items were. Will never do business with Home Depot again.