Home Depot
Reviews and Complaints

The worst service I ever received
On 9/20/19, at 3:56 pm I went to home depot to exchange a pair of blind. 1) when I went to pay, a black young woman Trevor who was managing the cashier with a very nasty aptitude was rushing me when I was trying to put the merchandise in a bi bag and my card and the proof of purchase in my bag, calling other customers. Then I was trying to contact home depot to help me with the instructions were I spent long time on the phone, transfer to different extensions #. Finally I had to hang up because no one was available to fulfill my request. Outfall service Too many Chiefs but not Indians Shame on Home depot administration

Claim of Faulty Pipes causing damages installed by Home Depot Contractor Florida Energy, that FAILED Inspection Today, September 18th, 2019;

The Date of Installation of our Hot Water Heater Purchase and installation is:
July Sixteenth, (01/16/2019).

The Orange County, Florida Inspector Stated in the Report that:
Permit Number [protected] Plumbing,
Shows that P2803.6.1 (8) Shall not be trapped (w/h t&p)
The Pipe installed improperly, can trap water containing chloride that will affect the metal part (valve), located at the top of the Hot Water Tank.

The Photo will be Submitted with a reply from HOME DEPOT Customer Services. Thank You

I purchased a washer, dryer, and refrigerator for my grandmother on 8/28. The initial deliver day was set for 9/9 between 2pm - 6 pm. I did receive the confirmation email the day before. I called my grandmother on the 10th and it was not delivered and I had no knowledge of why. I called and was told it would be out today 9/16 and it is still not delivered. Talked to a lady today that said the truck broke down but it would still be delivered today. She lied as well! They try and throw that $50 gift card at you just to get you off the phone BAD CUSTOMER SERVICE! If it was for me I would cancel but my granny has suffered enough.

Order ID# H1755-125216

On 8/22/19, I have placed a special order of an exterior door with transom window for $800 for a door in my family room going out to the deck. We have a serious water leak in the rotten areas (bottom) frame of the existing door. The water leak is causing celing and window damages in my finished basement. My exisiting door has a transom window so we had to order a special door.
I recieved a text early last week that the door should arrive sometime around 9/11/19. I have checked on the status of the door yesterday and today from Home Depot (Window/Door Department) and Jeld Wen (company that Home Depot used for transom), nobody knows where the item that I purchased is located!
My wife and I always shop at Home Depot for quality items for our new home in Alpharetta and Roswell area. Customer services has always been very good at Home Dpeot for us. We have spent thousands and thousands of dollars on products at Home Depot in the last 5-6 years. This concern about not knowing the status of my item that I have purchased is unacceptable. I feel like I deserve some concrete answers and possible reasonable explanation. I am scheduled to be off all of next week in an effort to get contrators to install the door, repair the ceiling in my basement, and get repair and adjustment done to my deck. I cannot do any of these projects until the contractor installs the door. Not knowing where my door is, could cost me hundreds of dollars beacause I will have to take additional time off of work. I have ordered this door well in an advance, so that I could have it installed during my week off of work. I ask that you please help us to resolve this issue ASAP, so that we can continue to be loyal Home Depot customers. We believe Home Depot strives for great customer service and this is what we are desperately needing. Thank you and hope to hear back from you soon with a reslolution.

Someone for coroprate need to investigate and let me know my status of my door ASPA. My cell phone is [protected].

Thanks

Lewis Lawhorn

I was with my sister getting a few odds and ends to several ongoing projects when an older salesman in the cabinet/ lumber section was speaking at us about whether we were single and it if we knew what we were doing. He swore several times and was incredibly condescending throughout trying to "help" us. He even tried to introduce us to his colleagues as his new friends. I am beyond disgusted that this is the type of person you hire to deal with clients. We left our shopping carts and got what we needed at RONA. I have contacted the local news and will be telling everyone about boycotting Home Depots sexist misogynistic service.

I purchased a stove from your N. Canton store. Its was delivered today 9/12/19. The problem is why was the box and all the packing left in my driveway. I called your store and after 30 min. I was finally able to talk to your store manager. I asked the question why was the box left in my driveway. I was told that you must tell the delivery people to take the box. Really, I just purchased a refrigerator from Lowes and there people took everything with out asking. I feel this is terrible the way your customers are treated. At this time I will talk to my wife about returning your stove and buy the same one from Lowes.
Lance Furlong
[protected]

I am very concerned in regard to thee purchase of 18W CE1 8T/D/6 120 VAC 60 HZ 300 mA UL #E170906 light bulb. I was sitting inmy office and could smell burning and looked up at my fan and the light bulb as indicated above was covered in smoke and flames. I immediately turned off the light and with a cloth removed the bulb. I am really very concerned about this matter. I have pictures of the light bulb in question and the damage done do you have an e-mail address that I can send the pictures to as an attachments

I purchased (online) the Eco Smart pool heater from Home Depot, Nov. 10, 2016, with a 5 year extended warranty. The warranty is held by Asurion. The heater now needs repaired and Asurion is saying that they don't back Eco Smart pool heaters. I have the receipt that shows the purchase of the warranty. I have been round and round with Home Depot / Asurion for the past three weeks with no luck of repair. They did send a repairman out but he had an order for a Reem water heater and I Don't have a Reem.
When he saw that it was an Eco Smart, he said that he needed a new order. I haven't been able to get a new order processed through them. It's really too bad that Home Depot won't step up and take responsibility. They took my money without question.
The date of the incident was August 30, 2019
All I want is to have my tankless water heater repaired. If it can't be repaired, then replace it, just like the warranty says. If they can't do either then, refund my moneys.

RE: Dean Gordon Contract #[protected]
Inbox

myclaimstatus
11:41 AM (1 hour ago)
to me

Hello;

Your claim is not in claim review. Please call the 800 number on your plan brochure.

JAMES

Examiner, Claims Review | Myclaimstatus@asurion.com

F 316.462.0963 |

Description: cid:image003.[protected]@01CF33A0.94808BB0

Confidentiality Notice: The content of this e-mail is privileged and/or confidential and to be used only by the intended recipient named above. If you have received this communication in error, you are prohibited from disclosure, copying, distribution or use of this information. Please notify the sender immediately by replying to this message and then delete it from your system.

This is about a flooring order that I ordered in April 2019. The order was stuck in Baltimore for almost 2 weeks. In the meantime online services people are wonderful, they helped as much as they could each time I had to call...which was >10, so too many. THEN, I finally got it to the store and had online services agree to deliver it to my home since the time frame in which my contractor could pick it up had long passed, I had to call the Hyattsville store several times to sort it out in their end, confusing for all but we got through it. The employees at the store and the managers were always helpful and courteous, even though they don't have enough help answering phones etc. BUT, the driver (who I had been reassured several times would CALL prior to delivery, did not. Since it was an all day window (really? ANYTIME between 6a and 8pm?!?!) of course when my husband went to get the kids he missed the driver because there was no warning phone call. When I reschedule about 4 days later (also this is >1 month since ordering the material) I have another all day window but this time I stay at the house. Driver comes and deposits flooring ON THE STREET. I tell him can you use your dolly to bring it on the curb at least?! (Since it's delivery to the curb!) he says oops no sorry, already on the truck and I have other customers depending on me and turns the motor on to lift up the back of the truck. (After he had my landscapers unloading doors from his truck which wasn't even my order!) to finish this arduous story, my landscapers end up taking the material off the road and to the sidewalk! I have to say this has been a terrible experience and real waste of time.

This is a customer service complaint.
On Sept. 5th my contractor and electrician tried to install a Microwave above the Range. I had purchased all appliances (from Home Depot) for a total kitchen renovation ahead of time to make sure any issues could be addressed as the project moved forward. They made sure it fit perfectly, the mounting bracket was in the exact place and all was set until they went to bolt it to the upper cabinet and realized one of the nuts that is mounted to the underside of the microwave top was missing. Because of this they could not install it.
I contacted the HD 800 number right away, around 4pm, to see what could be done (ie: replace the microwave, have a service person come out and fix the nut, suggest another way to mount the microwave, etc.) This got me to an automated response that gave me no options that fit my problem.

My second attempt..via text...got me to a person that told me I had to contact Whirlpool because it was after 48 hours of purchase. How could anyone possibly know that the nut would not be where it was supposed to be even if they examined the product thoroughly. After venting to the poor guy on the other end, he finally tried to contact Whirlpool himself. By then, it was too late to reach them so he told me to text back in the morning between 8am and 5pm and they would set up a service appt. for me.

Third attempt...at 8:48am Sept 6th I texted back expecting to be set up with a service appointment. Instead I was told I had to contact "Maytag" myself and given the ph.#.

Fourth and fifth attempt...Sept. 6th between 9 and 9:15 I called the number I was given 3 times and got no answer. I texted back and asked if it was the right number or different time zone. All I got was, "that's the only number I have."
Not very helpful to a customer in distress.

Sixth attempt...via chat on the HD website 9:31 : I chatted with a nice and patient person, however I had to start all over again with order #'s, reference #'s and had to find the serial #. All that was understandable if this had been my first attempt to get some resolution. She was miraculously able to get in touch with the right people at Maytag and made arrangements for a new nut to be sent to me which will take 5-10 business days.

This is an unacceptable way to treat a customer, especially one who purchased thousands of dollars worth of appliances from them. I understand that sometimes things happen, but to get virtually no help in making the issue right was very disappointing and frustrating. My contrator's time, my electricians time and my own time was wasted on this problem and I believe HD should, in part, compensate me for this.

I ordered and paid via credit card a washer/dryer from the Redmond Home Depot on 13 Aug. with a scheduled delivery date of 20 Sep. The payment included the washer and dryer and some miscellaneous connection hardware (cables etc.) I was at home on 20 Aug during the scheduled delivery window when I received a call from the delivery service stating they would not be able to deliver the washer/dryer for another week (27 Aug). I had planned to be out of town the week of the 27th so I cancelled the order both with the delivery service and called the store to notify them of the cancellation. That same day (Aug 20) I received a credit on my credit card for $81.87 from Home Depot -only for the cost of the miscellaneous hardware. As of 7 Sep I have not received the refund for the washer dryer. I have made several calls to the store, left voicemails that were not returned, and finally spoke with a service rep who said he would take care of it. I stopped at the store on 6 Sep and they told me the credit was processed on 5 Sep. The service rep was dismissive of my concern.

BTW - on 20 Aug I contacted an appliance store who had the same models, matched the price - and delivered the next day. Why would anyone buy from Home Depot?

I'm dropping Home Depot after I pay my flooring off in 30 days, due to them not telling me on line that if had I applied in the store I could of had 60 days to pay. There inflexibility and uncaring ways that I've read about here make me sick that I ever trusted such an evil corrupt business to do business with, if I had I researched them more previously I would have purchased my flooring products locally at my local lumber store. The worse part is that they don't even need to care, they will just pull a bankruptcy and rename them selves and keep making money for nothing !

Im recent experience with home depot was not only embarrasaing but degrading..i
had recently purchased and Milwaukee grinder and was trying to exchange it for a sawsaw when an employee named john accused me of stealing when he himself tool the itwm to the front desk
. the when the assistant manager luis stepwd in then threaten me the police and kickwd me out the store.. when all i wanted was an exchange of item..i didnt even have a chance to say anything before i was accused...i was a faith home depot shopper..ill try my luck with Lowes

I would just like to let you know that I am really disappointed in the Customer Service at this store. The last 2 times I have been in there I have had to go to checker and have them page someone for help. After waiting for a good 15 minutes and not help showing up, I went back to the checker and they sent me off to the service desk. They were no help at all either time. And did not offer to find someone to assist me.

I purchased cabinets through this store 1 1/2 years ago.
The women over the cabinet sale doesn't have a clue what she was doing. When we ordered the cabinets she told me what I was getting, but when they came in it was all wrong. I am still waiting to get them right. She continues to send me the wrong items to be installed and I am having to return them.

Dear Sir,

I would like you to know that everyone at Home Depot has always been very pleasant until today. I had a delivery going to 5500 Friendship Boulevard, Apartment 1004 North. It was no small delivery since it included an entire kitchen appliance order.

The truck, team number Bro 02, arrived within the delivery window which I was quoted (10:00 am through 2:00 p.m.). The elevator at the loading dock had been reserved and the person doing the renovation (Cristian Cardona) was waiting for the truck at the delivery dock. I was contacted by the driver of Bro 02 (I tried to get his name but was told they did not have a name). The driver was extremely rude, telling me that I had not reserved the elevator (which I had) and that there were two trucks taking up the entire loading dock. There was actually only one truck and the second loading dock was EMPTY. Mr. Cardona went out to talk to the driver who has cursing and totally disregarded the fact that he could back the truck into the second loading dock. The Bro 02 driver refused to listen.

I got Bro 02 driver on the phone, who said I had not reserved the elevator and there were two large trucks filling up the loading dock. He told me he was taking a picture. He was cursing and totally refused to listen to me. He said he was going to get a ticket and that he had to leave (apparently, he was parked on the street). This is totally unacceptable for a representative of Home Depot to be so disrespectful and belligerent. I do not believe you should have someone like this person making deliveries.

I want to file a complaint. I am sending this as an email but I will follow my complaints in writing to your headquarters and the better Business Bureau. This is no way to treat your customers.

We now have to rearrange our schedule due to this delay, which will cause more expenses. This is totally unacceptable and I do not appreciate the cursing and lack of disrespect.

Sincerely,

Maria Saavedra [protected]

Ordered dryer on 8/19, dryer was to be delivered on 8/27 between 8-12, called at 12 to see where the driver was and customer service contacted the local delivery team, I was told the driver was not answering his phone, I called a couple of hours later and was told the same story, I called again at 5 and was told the driver had broken down. Delivery was reschedule for 8/31 between 10:30-2:30 at 3:00 still not dryer, I called and was told the driver was running behind, I called at 4:30 and was given the same story but was told I would receive a call within 5-10 minutes, no one called me back. On 9/3 I'm still waiting to hear from anyone at Home Depot I ended up cancelling my order. Horrible home delievery service!

Home Depot doesn't seem to publish contact information for anyone but telephone operators, and I've talked to many of them over the last week, so I'll try this method, and maybe publish it to as many sites as I can find. Yes, I am an old man, and am very quickly becoming a grumpy old man.

For many years Home Depot has been my go-to location for home improvement, so a few days ago when I went to buy new appliances for my new home, I didn't even shop around. I went directly to Home Depot and purchased five major appliances - top-rated stove, refrigerator, dishwasher, washer, and dryer - plus 5-year extended warranties and various other accessories. All in all, an expensive major purchase.

When the appliances were delivered last Thursday, it was immediately evident that the stove was damaged, with a dent on the drawer and creases on both sides of the oven door. I called Home Depot while the deliverymen were still here; they connected me with Samsung, who promised that they would send someone out to replace the door and drawer as soon as possible. The deliverymen took pictures of the damage and departed.

A couple of days later, I received a call from someone who is evidently a local Samsung provider, saying that they wouldn't send spare parts out until they had pictures of the damage. "Well, " I said, "the deliverymen took pictures along with their report, and besides, I'm still not moved over to the new house on the other side of town, so there's no way I can send pictures." So much for that. I've never heard again and don't even know who they were that called me, so a week later, I still have a damaged "new" stove.

On to the second installment. When I finally did get moved in on Sunday, the first thing I did was buy a load of groceries to fill up the refrigerator. It seemed to be working, since there was ice in the ice maker. But the next day, all the food in the refrigerator was warmer than room temperature and much of it had spoiled already. I called Home Depot, who connected me to LG. Even though I believe I speak fairly clear, unaccented midwestern English, the lady on the phone didn't seem to be able to understand me, and could only seem to read from her script, "We cannot schedule a service call until you have performed a manual defrost for eight hours." I would ask another question. "We cannot schedule a service call until you have performed a manual defrost for eight hours." Another question. "We cannot schedule a service call until you have performed a manual defrost for eight hours."

So... seeing that was getting nowhere, I terminated the call and called Home Depot again. (This is Monday night.) The operator said she would connect me with a manager at my local store, who turned out to be Eli at the Fairfax VA store. I told him the whole story, the upshot being that less than a week after receiving expensive brand-new appliances, two of the five were either not working or damaged. He promised that the next day he would look into it and get an answer to me as soon as possible. So ends Monday.

With every person I've spoken to, I've explained that I work in an environment where I usually cannot receive calls during the day, so messages have to be in the form of voice mail or email, which I can retrieve when I step out of the office. All day Tuesday, no voice mail, no email, no other attempt at communication. Tuesday evening about 8, I decide to try again. This time I get connected with Emma at the Fairfax store, who listens very sympathetically. She says she will take personal responsibility for getting some satisfaction first thing on Wednesday. Guess what? All day Wednesday passes with no voice mail, no email, no communication of any kind.

It seems the best thing to do is go to the store in person Wednesday evening after work. I explain my situation to a young lady at the "customer service" counter (I say that with a grain of salt), and she calls Eli. Eli says that Emma is handling the situation, but Emma is out to lunch and Eli is busy. So I wait. And wait. Finally I ask to speak to a manager who is over Eli and Emma. At that, the young lady calls once again for Eli, who finally finds the time to come up front. "You have to understand that these things take time, " he says. Well, yes, obviously. Nearly a week so far on one appliance, and nearly 48 hours and a few hundred dollars' worth of spoiled food later on another.

Eli says it's Emma's job, and I wonder what he was doing in the 24 hours between talking to him and when I talked with Emma. He leads me to the back, where a young man is frantically dialing Samsung and LG. It becomes apparent that no one has called anyone until I show up in person. After much calling and little satisfaction, I am told, "First thing in the morning we will make appointments with both LG and Samsung at their earliest possible availability." Well, yes, that's what I've been asking for for several days now, and why do I have to show up in person and ask to speak to your superiors before anything happens?

Anyway, we shall see if Thursday is any better than Friday, Saturday, Sunday, Monday, Tuesday, and Wednesday. (I'm not holding my breath.)

Do you begin to see why this old man might be feeling grumpy? Do you think this is a good recommendation or advertisement for Home Depot services? Do you think I might have second thoughts about giving Home Depot my business in the future? At some point is Home Depot going to show a little responsibility and try to provide some satisfaction for all this?

Your move, Home Depot.