Home Depot
Reviews and Complaints

I bought a bathroom vanity and top at the Linden NJ home depot on july 23rd for delivery on friday the 26. Before i paid for it, i had the service rep check to make sure they had both item in stock for delivery today. She affirmed me they had both pieces. Today i get a call from home depot that they dont have the top and its been discontinued.. ?##$%&*/÷#@":&&;:%?
How does that happen? One day its there, then the next day its dicontinued?
WORST HOME DEPOT EVER!
THIS IS THE 2ND TIME BUT THE LAST FOR ME.. I AM NOW A LOWES SHOPPER..

They use a third party to deliver and install - and when something goes wrong they both deny responsibility. I ordered a refrigerator to be delivered and installed, the old refrigerator to be moved to the garage and take the one in the garage away.

The day of delivery I emptied both refrigerators and freezers - the installation company shows up - and refused to move the refrigerator in our kitchen. They stated they will not move a GE Monogram, too heavy was their reason. It is a 23 cu ft unit on wheels - they refused and left. I told them I would move it and they said they would come back - they never came back.

I called Home Depot - and their "support line" for appliances is ONLY pre-recorded bull - so knowing sales would answer I selected that one. After about 20 minutes I was told there was nothing they could do - but they would reschedule for a later date - I cancelled the order. Home Depot did not take the lead and shirked their responsibility. They should stick to wood and nails - where there is no customer service required.

I ordered cabinets from Home Depot. Due to permitting issues, I did not get to install the cabinets until two years later. When I opened the last boxes containing the glass cabinet doors, I found that the wrong glass was used. After spending $100, 000 at Home Depot for my house renovation, they refused to replace five measly panes of glass! THE POUGHKEEPSIE HOME DEPOT STORE DOES NOT CARE ABOUT THEIR CUSTOMERS AND REFUSES TO RIGHT THEIR WRONGS! Bad business.

Upon a quick look, everything appeared to be OK. When I had my wife come over to look at the stair carpet, she noticed pulled up carpet threads, an exact knife blade cut in the wood work, and the side of the carpet did not seem to be tucked in tight to the steps. Upon seeing this, we were extremely unhappy considering the cost. The carpet came in like a big area rug. The carpet had to be cut to size and, to make it worse, was put on in two pieces because it was not long enough. So what was the sense of a person coming out to measure the stairs if they were not going to have it cut to size. The cushion under the carpet did not cover the entire step. Why? The carpet was not tacked up under the steps to fit flat against the risers. We have attached some photos of what we saw. They did not cleanup after the job was done. Are they suppose to? I helped out by sweeping a little and the one young man lifted up one carpet and shook it out a little, in the house, but the rugs downstairs and the stair carpet needed to be cleaned up from their cutting everything in the house with an exact knife because nothing was cut prior to installation so it would be ready to install when they arrived.

On 7/20/18 I tried to use my gift cards I received from you from Home Depot paint rebate promotion. Card [protected] would not work. When I called the number on the back of the card it said it was used on 7/20/18 at Home Depot on a receipt for 25.36? I had 3 rewards cards the other two did work. As you can see in the pictures attached that card was not used. Can someone please help!
Ron Mariana
3414 Dauphin Avenue
Pittsburgh Pa 15227
[protected]

Store 6928

I am a regular at store 6928, I am a contractor . my job was to go and pick out nice appliances for my Client, I ask an associate that goes by the name CARMEN TORRES to help me then immediatly she gave me an attitude, very rude, she did it to me like 2 times. I told the associates in front they didn't do anything but walk pass me. This has to stop I spend lots of money at homedepot. Im going to test her to see if she going to be rude again and if she does I will tell all my contractors to stop shopping at home Depot and we will go to Lowe's or somewhere else. Homedepot gots to do better.

I would like to speak to someone about two awful experiences my husband and i had last night in two of your locations. I spoke to a customer resolution person this morning and although she was very kind and professional, i feel she was just going through the motions and nothing is going to be done about this matter. I am outraged at the lack of care and customer service with your company.

I purchased a Water Boss 700 18-24 months ago for $700.00 and it has broken down three times.

Each time I have had to call Water Boss to diagnose the issue over the phone, order parts, and fix the thing myself as Home Depot walks away from any warranty on it.

This last time I can not fix it because its electrical.

No one told me I was buying a $700.00 item AS IS.

I respectfully request a refund to allow me to purchase a water softner from a firm that backs up their product.

We recently experienced the poorest example of customer service of our life in the Hudson, Wi flooring department. My wife and I have a home in Hudson that we were were "updating". The scope of work included all new appliances (purchased at your store there), all new flooring (about 2000 sq ft), and lots of other materials, again from your store.
We live in Az. and started making selection in a local store well ahead of our trip to Wi. to begin the work. We pretty much knew what we needed before we got to Hudson on June 20th. One of our first stops was to Home Depot to check out the Luxury vinyl plank and carpeting. We were disappointed to find out that it would be a week before they could get out to measure but got it scheduled for June 29nd. They were a no-show that day and rescheduled for Monday afternoon July 2nd. This is when things really started going side ways. We were working with Marie and to say that she was unprofessional and a poor communicator are extreme understatements. She almost never returned a call, and was difficult to get to at the store. I should add that after the measure on the 2nd we headed back to Az. and communication was via phone. She knew that we were on a tight schedule to get the work done and she indicated early on that it could be accomplished in 2 to 3 weeks after the the measure and estimate were finalized. From our perception she did nothing to expedite anything. She wanted a second jobsite visit by the installers to re-examine the need for additional underlayment. This took a week or more to accomplish. We finally got tired of her unresponsive nature and on July 16th (2 weeks later) put in a call to the flooring manager there Matt. After a brief time he called back to say the quote had been updated to include the underlayment needed. The quote went from about $8800.00 to about $9700. We said okay, price had never been an issue. We gave him a credit card over the phone right then to get the order going. We asked if he had a projected date for the installation assuming it would be early August. He says, no, it'll be 6 weeks, the end of August. That doesn't work for us. I explained our situation and what we'd been told up front by Marie about the 2-3 weeks. His response was, "no, there was never a 2-3 weeks timeline". I said, wait a minute I that's what we were told. He said, no you weren't.
Quite mad by now I asked him if he could check into the possibility of expediting it. He said he'd call back. He didn't so I left he a message the next day and he called late in the day to say it was 6 week, period. I had to tell him we couldn't live with that and cancel the order. He didn't seem disappointed at all.
I was in retail long enough to understand the importance of an order of this size. I still can't believe how nonchalant he was about it. I'm equally disappointed with the sales person's attitude and behavior. Simply appalling.
We've been lifelong customers of Home Depot here in Az and back in Wi and couldn't be more disappointed.
Roger Comstock and June Motzer

My husband and I purchased a GE gas range online on July 12th. We had delivery sceduled for July 16th and were given a window of 2 to 6 pm. The delivery was never made. In trying to reach the customer service that evening we were informed there was no info or update to try back the next day. We spoke to customer service again the next day who informed us they were unable to reach the delivery team, unable to even leave a voicemail for them since the voicemail box was full. They had no idea why the appliance was not delivered, where it is, if or when it would be delivered. We called again to customer service to ask to speak with a manager at which time the customer service rep refused only repeating over & over we maybe can deliver your item on the 24th & hung up on us. At this point we have no stove, homedepot has already taken our money & done nothing to resolve this issue in any way.

My wife and I purcased a Wwhen he does come hirlpool gas cooktop and arranged installation through a company recommended by Home Depot. All advertised measurements matched our old JennAir Cooktop. We had to sign for the merchandise to be left for the installer. When the installer arrived, he lifted our cooktop, opened the new box and said it would not fit. Without worry i contacted Home Depot later that day, expecting a full refund since the merchandise was never even removed from the box! I was informed that Home Depot would not take it back. How can you have a company policy like this when the advertised measurements are matched, your recommended installer does not come out when the applince is dropped off and when he does, tells us it will not fit? We spent hours arguing with the store manager and as a special "favor" she took it back charging $139.60 for stocking and service call. If we would have purchased the same stove top from a competitor, Aztec Appliance, we would not have been charged. vWe have been your loyal customers for years but if we are not refunded the stocking fee, you will have lost our business and the business of nurmerous friends. Our purchase number was H6634-206261 and our names are Michael Eichler and Pat Libby, 4334 Argos Drive, San Diego Ca. 92116 m, phone [protected] and [protected].

I was in the store on Hillcrest Parkway in Chesapeake Virginia today. I saw the Met team working on an area in front of the store. I had a question for one of the employees and was speaking with her. When all of a sudden two people with ladders one with a black shirt on which I found out later on was a supervisor . Was yelling get out of the way we need to move these get out of the way, I had to go through merchandise to get out of the way before he ran me over. The man is very rude he was treating his employees like dirt you shouldn't have employees working for your company that treat their employees like that. Your employees are the biggest asset you have in your store, they are the ones that keep the merchandise stocked so that you can sell your merchandise, you need to get better supervisors! I know they have to be on a tight schedule to get things done but every time I have gone in the store all of them work very hard, There is no need to yell especially at a customer!

I was informed the week of 7/9/18 that my installation date was set for 7/18/18. The flooring company would contact me between the 16th and 18th to confirm. Well Romanoff Renovations sent me an email on the 15th stating that they will be out between 8 - 11 am on the 16th. They listed the things that needed to be done, including unplugging of electrical equipment. I get a telephone call at 9:15 am on the 16th saying that would not be able to come out today. It has to be rescheduled for the 17th. Double work and poor communication. This was an inconvenience. Had to pay additional funds to have cable reconnected. I don't this company is a good representation of your company's usually good reliability.

On 07/11/18 I went to get some paint at Home Depot in Alsip, IL . I did have a horrible experience to say the least. At about 11:00 a.m I did bring 3 cans of paint previously purchase at home depot couple years ago. At such time I already had one layer of paint in the rooms but I ran out of paint. I indicated the lady at the painting desk that the paint was old and I needed the color of the paint that was inside the can. I left the painting desk to get some other items around the store.

When I got home, trusting the fact that I had the write paint I mixed one of the original colors with the new paint only to find out that the colors that I purchase where not the correct ones. I seem that the person used the sticker information to make the new paint, instead of taking a sample of the actual paint and make sure that I was going to get the color that I had in the cans. Now not only the original color was ruined but I have to cut a sample of the wall making a hole that I need to fix in order to provide with the correct sample of the paint.

When I when back to home depot the previous lady was not there because she was on brake. The person that was on the painting desk name was Tommy. When it was my turn, I explained to him that I received the incorrect paint from the previous person, showed him my receipt and indicated him that I needed the color that was inside the paint, not the paint indicated on the sticker. He told me that he did not understood me and that I needed to wait for the previous person that prepared the paint, that she was on brake and would be back in about 20 minutes, after that he started taking care of the person that was next to me. I did mention to him that I was the customer in line and should of take care of me first. I re-explained to him what he needed to do but he still refuse, indicating again that he did not understand. Tried again to take care of the next customer, and I indicated to him that if he was not willing to take care of me, he needed to contact a manager and explain to him that I was next on line. He said he was going to call a manager but on purpose took care of the next client and at his leisure call the manager.

This is not the first time I purchase paint at home depot and I am fully aware of what needs to be done just to get some paint. This is not rocket science. Once the manager came. I explained the situation to him and he intermediately understood the situation that explained it to him. He also indicated to Tommy that he needed to take care a sample from the can and match the paint. Once the manager left. Tommy instead of starting working on paint, he took care of another customer that was behind me. I explained to him that I was and been the next customer in lines, but his answer was that he was going to take care of me when he was done with the other client because my order was more complicated and bigger. When he took the paint sample on purposly took lots of paint from the can and instead of drying it with the paint dryer they have. He just left it on the desk to dry and did not work on getting the paint.

To say the least this has been a very negative experience just to purchase couple cans of paint, not only I wasted half of my day. I was not able to start painting until about 3 hours later but was extremly upset the way I was treated. Several time I been at the paint desk and I understood the first person in line the one that should of been taken care.

I surely hope I get contacted to discuss this situation and hope that this does not happen to me and anyone else again.

Sincerely

Carlos Mendez

[protected]

My wife purchased a washer and dryer from the HD store in Las Vegas (Arroyo Crossing). Our dryer had broken and we decided to replace both appliances. She made the purchase on 7/11/2018 and delivery was set up for 7/17/2018. She received a call on 7/13/2018 informing her the appliances wouldn't be available until sometime in August, the dryer was in stock but not the washer. She asked if the dryer would be delivered being ours was broken. She was told no, they both had to be made on one delivery. She decided to cancel the washer sale in order to get the dryer. My concern is why does HD not inform the customer that products are not currently available when completing a sale? This is really troubling to me. With today's modern inventory control systems either your policy is poor, or another sale over road our washer sale to make another delivery.

My countertop issues with Home Depot has started to affect my sleep and I now find myself waking up throughout the night wondering when will all this end?

This is what I need help with:

On Friday, June 22, 2018, a countertop was installed in the kitchen at my home address. The installation did not end until approximately 5:30 p.m. and that being the case, I made it clear to the installer that I could not fully inspect the countertop until the following morning given that the lighting in my kitchen is so poor.

Upon close inspection of the countertop, I noticed what appeared to be a piece that was cracked or broken and joined back together with glue, as well as other crevices that appeared to be filled-in with some sort of substance similar to play dough.

Keep in mind that earlier that same week, (June 19, 2018) I received a call from the Countertop Factory stating that my date of installation would have to be changed because they had broken one of the pieces and would need to replace it. I was told that going back out to MSI to select my own slab would further delay installation and that agreeing to allow the Countertop Factory to select the replacement would speed-up the process and that they would send me photos of the slab that they selected. Since I had been without the use of my kitchen since March 2018 time was of the essence and I agreed to the option of allowing them to select the replacement slab.

However, after inspecting the installed countertop and noticing what appears to be a repaired crack or broken piece, I notified both the Countertop Factory as well as my salesperson at Home Depot (HD) that this was unacceptable and that two of the countertop pieces needed to be replaced. Initially, I was told by my salesperson to submit pictures and I did so. Subsequent to that, I contacted the Countertop Factory naively believing that my complaints would be addressed quickly since I had made it clear that my kitchen contractor could not continue with the remainder of the work to be done in my kitchen until issues with the countertop were resolved. I also made it clear that my contractor could not install my faucet to run water until the countertops issues were resolved, therefore, I had no use of my kitchen at this time.

When I finally did receive communication from the Countertop Factory it was to inform me that they had a newly trained installer who could make repairs and that they had no intentions of replacing anything. My response was that it appears that repairs were already attempted and that "repairs" are unacceptable given that I am paying for a new countertop and not a "repaired" countertop anyway. Although I subsequently requested the status of my complaints from the Countertop Factory I never heard back from them at all.

Since that sole conversation with the Countertop Factory, the only person who has provided any feedback has been my salesperson, Regina from the Home Depot in Oak Lawn, Illinois. In response to my email message of June 28 stating that "I do not believe that the Countertop Factory is willing to resolve the issues to my satisfaction", I received a call from Regina on Saturday, June 30th.

During our conversation, I was assured by Regina that she was turning everything (photos, email messages, etc.) over to her manager and that I should expect to hear something the following week. She mentioned that I should not forget to take the approaching July 4th holiday into consideration as far as a response back from HD. Therefore, I sat back and patiently waited, and asked my kitchen contractor to do the same. But it was all to no avail.

Upon realizing that I had only been waiting in vain and that there was no sense of urgency even from the Home Depot to resolve this issue on my behalf I, therefore sent yet another email on Saturday, July 7th emphasizing:

1) that I have no use of my kitchen;

2) that my kitchen contractor has now moved on to another job, and;

3) that along with my family, I continue to eat out.

I know that I have been a loyal customer of Home Depot over the years, but clearly, it does not appear to matter. This has turned into a never-ending waiting game that I simply want out of in order to move on with my life. Therefore, I am requesting that the entire countertop is removed and that I am refunded in full. I cannot emphasize enough the stress that this entire ordeal has subjected me to. I am asking for your help with this matter.

Sincerely,

Funmilayo Rufai
1721 East 92 Place
Chicago, Illinois 60617

Date:07/10/2018
Ph:[protected]
I purchased DVM7195SKSS and NX58M6650WS and had them delivered and
installed. After they left I found ventillation air was leaking from the junction
of the ductwork and the above the oven microwave oven. Further investigation
revealed no "damper"was installed the venting air was filling the cabinet above the microwaveoven. The installation manual clearly instructed to install a damper on which the ductwork can be connected.
Therefore, I strongly demand installation of a "damper" and reinstallation of the
above the oven microwaveoven, ASAP.

Soo Kim

I am a general contractor in business for 28 years. I have been shopping at your Murrieta location for the last 13. It has consistently gone downhill between lack of inventory and lousy customer service. Now we can't even park at the store.for the last week now I have been trying to park at your store in the few commercial parking spots that you provide and they have been continuously taken by your rental trucks. Where are you expecting your professionals to park? I chose not to park in the back of the lot and came to Lowe's to spend my money. I strongly suggest you guys Rectify this problem immediately if you plan on keeping any of your professionals around! Thank you sincerely Gary Henderson owner of Built-Rite Rite Construction.

This refers to invoice number H1213-78851 for a carpet which was installed on
July 5, 2018.
When the carpet was ordered we were told there would be some excess which was understandable. We spent a good amount of time with the HD person which ordered the carpet along with the installation department. The latter was having a problem with the amount of carpet needed to be ordered based upon the room dimensions.
Once the carpet was installed we had a remnant of 8 feet by 12 feet. That's a ridiculous amount of remnant. Its indicative that the installation department was not aware of how the carpet could be configured and the amount needed.
This is the second installation job that month. This first was for laminate flooring which went well. We went to HD for the carpet as our friends had recommended it.
I would appreciate a credit for the excess remanant applied to my HD account.
Please call me if you have any questions.
Thank you.
Frederic Sklow
[protected]
cell: [protected]

In December 2017, we ordered a set of custom French doors through the Home Depot store #0653 in Santa Clarita. The millworks employee who helped us through the process was Philippe. He was extremely nice and helpful, though he could have been a lot more knowledgeable on the products and ordering process. We received the doors at the end of January 2018 and they were installed by the installers contracted by Home Depot. We had them painted while still covered by the protective plastic they came in, shortly after. We spent $320 for our painter to paint them (I have a copy of the invoice) but noticed, after he removed the protective plastic, that every single panel of the two 12-lite doors were scratched or cracked. I reached out to Philippe immediately and he assured me he would order a replacement for the door and reimburse us for the cost of having them painted. Of course, this processs took weeks. Before completing the claim for the replacement through Masonite, I realized that EVERY single panel in the doors (a total of 24 lites) was engraved with the tempered glass mark. That was not shown in the item details when the door was ordered. Nor were we told that is how we would receive it. I have never in my life seen a door with 24 etchings on it. So I contacted Philippe again, who initially thought I was referring to ONE etching at the bottom left of each door, but who was shocked when I told him it was on every single panel. He said we would be able to return the door and possibly order it from a company that does not etch every single panel. Again, the communications spanned over several weeks as it was always difficult to get a response from him. By the time we escalated our request to return the damaged doors (which also happened to be etched 24 times), Philippe no longer worked at Home Depot. Instead, our complaint was forwarded to the Manager Alex, who put us through to the general manager, who was absolutely horrible. We asked for He not only insulted myself and my husband on the phone, but he also reneged everything his employee Philippe had told us. It is now July and we are still stuck with scratched, damaged doors. It is a frustrating situation to say the least, and the way we were treated by the Home Depot manager was outrageous. I would like to please speak to someone that can help me resolve the situation.