Home Depot
Reviews and Complaints

This refers to invoice number H1213-78851 for a carpet which was installed on
July 5, 2018.
When the carpet was ordered we were told there would be some excess which was understandable. We spent a good amount of time with the HD person which ordered the carpet along with the installation department. The latter was having a problem with the amount of carpet needed to be ordered based upon the room dimensions.
Once the carpet was installed we had a remnant of 8 feet by 12 feet. That's a ridiculous amount of remnant. Its indicative that the installation department was not aware of how the carpet could be configured and the amount needed.
This is the second installation job that month. This first was for laminate flooring which went well. We went to HD for the carpet as our friends had recommended it.
I would appreciate a credit for the excess remanant applied to my HD account.
Please call me if you have any questions.
Thank you.
Frederic Sklow
[protected]
cell: [protected]

In December 2017, we ordered a set of custom French doors through the Home Depot store #0653 in Santa Clarita. The millworks employee who helped us through the process was Philippe. He was extremely nice and helpful, though he could have been a lot more knowledgeable on the products and ordering process. We received the doors at the end of January 2018 and they were installed by the installers contracted by Home Depot. We had them painted while still covered by the protective plastic they came in, shortly after. We spent $320 for our painter to paint them (I have a copy of the invoice) but noticed, after he removed the protective plastic, that every single panel of the two 12-lite doors were scratched or cracked. I reached out to Philippe immediately and he assured me he would order a replacement for the door and reimburse us for the cost of having them painted. Of course, this processs took weeks. Before completing the claim for the replacement through Masonite, I realized that EVERY single panel in the doors (a total of 24 lites) was engraved with the tempered glass mark. That was not shown in the item details when the door was ordered. Nor were we told that is how we would receive it. I have never in my life seen a door with 24 etchings on it. So I contacted Philippe again, who initially thought I was referring to ONE etching at the bottom left of each door, but who was shocked when I told him it was on every single panel. He said we would be able to return the door and possibly order it from a company that does not etch every single panel. Again, the communications spanned over several weeks as it was always difficult to get a response from him. By the time we escalated our request to return the damaged doors (which also happened to be etched 24 times), Philippe no longer worked at Home Depot. Instead, our complaint was forwarded to the Manager Alex, who put us through to the general manager, who was absolutely horrible. We asked for He not only insulted myself and my husband on the phone, but he also reneged everything his employee Philippe had told us. It is now July and we are still stuck with scratched, damaged doors. It is a frustrating situation to say the least, and the way we were treated by the Home Depot manager was outrageous. I would like to please speak to someone that can help me resolve the situation.

I wanted to reach out to you to express my frustration as a result of your lack of follow through with prior obligations. I was called and informed by your company that install of my almost $10, 000 project would begin today starting between 0900 and 1200 lasting until 1700 and a return on the following day (7-6-18) starting between 0800 and 1000 with completion by 1200. With that in mind, I made arrangements to be out of a life sustaining job during that time only. My time is valuable to me as well as yours is to you. When you make obligations and commitments, they should be followed through or at least given the respect of a courtesy call. I don't just sit idle each day, I have a huge responsibility of saving lives. I made phone calls checking the status on this appointment at approx 0930 this am, again at approx 1230, and yet again at approx 1330; and was finally told that no one would be here to install today and it would be a start to finish job starting between 0800 and 1000 on tomorrow July 6, 2018. This has been the utmost inconvenience for myself and my family and something needs to be done to rectify this situation.

Meanwhile, I get another call from the installer stating he won't b here until between 0900 and 1100 on tomorrow. I don't need his excuses of where he lives, it is not my concern. My concern is receiving the products that I purchased, at the time I was told I would receive them. I would think a reputable company such as yourself would have much higher standards and professionalism in honoring the services you offer to consumers such as myself.

Monika Brigman
200 Lakeshore Dr
Timmonsville SC 29161
[protected]

More than once I have been in the Lewiston, Idaho store and there are people with dogs, some on a leash that is just dragging on the ground and others that have no leash at all. Awhile back someone 's dog pooped on the floor and the owner of the dog just kept walking after some people told them what there dog had done, I seen the guy look back and just kept going. About 3 weeks ago we were there and there were about 5 or 6 dogs and 3 of them were trying to fight, the owner's had to hold them back from getting at each other while people around were backing up because we thought they were going to fight and the owners were having a real problem holding them back. Yesterday I was at the home depot and the young girl at the construction checkout was throwing a piece of cardboard about 20 feet and a guys dog was running after it while he was dragging his leash, ( not very safe for the customer's) and the other dog that the guy had was just walking around dragging his leash. The owner of the dog's gave me a dirty look because I dare say anything. I ask a lady who was working behind the order desk if she seen what was going on she looked as though she thought it was OK. I take my grand daughter's with me a lot when I go places, I will NOT be shopping at your store any more, as I fear for my grand daughter's and my safety. Mike Marsh

I was disappointed when I received a sale confirmation that expired days after allowing for a delayed returns check from Home Depot to arrive in mail.

I later received an option over phone conversation about receiving a Lowe's 10% discount towards a vacuum purchase that was in sale prio to the 4th of July. The sale according to associates expired the last day of June 2018.

Still the customer service rep denied the vacuum was the price cost on sale that is advertised on social media before July began 2018.

After increasing the price of the sale item by $199.00 the Home Depot associate still refused to homer and award the Lowe's 10% discount which readers fine to be a continuation benefit to the neighboring store friendliness.

I was disappointed when I received a sale confirmation that expired days after allowing for a delayed returns check from Home Depot to arrive in mail.

I have been a employee of steam dry canada who is national partners with home depot cleaning. Philip is paying his staff to put reviews about your company and his saying we all used the service and recommend it? This is false advertising! When I research a companies performance, I depend on accurate information? This man is rubbing home depot name in the mud with incorrect information? Please have all his staffs fake reviews taken down to see how this company really works! He has also received a home stars best reviews because of cheating. The media should hear about this because the public has the right to accuracy.

On may 28 of 2018 we went to home depot 600 Exterior street, Bronx NY 10451 to buy a Maytag Refrigerator for $1199.00 plus a stove for $553 totaling $1752 which were to be delivered on Jul 3rd 2018. Today my daughter didn't go to work she was sitting here with me waiting for delivery . We got a call that they will deliver bet 2:30 to 6:30 but 2:45 we got a call in Spanish and when we called them back we couldn't understand Spanish. When we called delivery service we were told at 2:30 that we should wait for the manager to call us because she was trying to call the delivery service to go back to my home as if they were there before. Later on the manager said she wont send those guys back until Thursday for the appliance i have already paid for plus what i have gone threw the entire day. Home depot doesn't value me as their customer for 15 th years and the fact how customer services were hanging on us as if we told the delivery to call us in Spanish is outrageous. Regina Asaba

This past weekend I stopped by the Home Depot in Palatka, FL. Found an exterior door I really like but it had a good sized dent. I spoke with one of the assistant managers about the chance of discounting it. He explained that he could give me 15% off, he stated that he had "too many markdowns this weekend" and could not go any further. However he encouraged me to come back during the week and as he stated "I'm sure they'd mark it down 20% for you". So... here I am... and the manager would only offer 10%! What a joke! I had about $300 worth of other supplies to pick up, but decided to take my business across the street to Lowe's. If management continues to put their customers last The Home Depot with turn out to be just like Kmart/Sears. Thanks for the piss-poor customer service Home Depot.

Back on April 23rd, 2018, I had paid my full balance before the May 4th deadline of having interest tacked on. I made a phone payment call as I have always done. Then two weeks ago I have been receiving calls from CitiBank that I have missed payments on this account. Gunnar tried to tell me that I had short changed my payment by $10 and now owe them interest of over $300 plus late fees. After paying my account I never receive a new bill. They said I had opted for electronic billing. Never did. Gunnar said if I paid the $10 then the balance will be zero and those interest charges removed. Today they tell me that I still owed a late fee. Ridiculous. CitiBank is scamming customers

Both of these home depot outlets only have 1 rental truck. That's one truck, each, to serve a whole town plus northern Louisville. That's absolutely absurd. All the Louisville stores have multiple trucks, and I realize Louisville is larger than Clarksville and New Albany, but people trying to do DIY projects that don't have trucks get screwed when someone rents out a truck from the store (Clarksville) for a full day... And in this case the other store's truck (New Albany) has a broken window.
It's impossible to rent a truck for only 75 min from a store in Louisville, then pick up the lumber (you already purchased) from the New Albany store... And take it home and unload it, then get the truck back to the Louisville store.
Even if I rented the truck from the Clarksville store and went to pick up the lumber from the New Albany store, it would be difficult to get the truck back in under 75 min.
I may as well do business with Lowe's and other lumber yards, if there will be no convenience of an inexpensive truck rental at the store.
The stores could've done something to help me out, or offer some sort of alternative, or discount, or something, to make me feel like they care about my situation, or are prepared to deal with it.

In June 2018 I opened a credit account with your company for the first time . Even though I have been making purchases of your products for years. The purchase was for flooring to be installed in my Master bedroom.The sales person in the store addressed all my questions, and a date was set for measuring. Which was done on the agreed time. The problem started when a time was set for delivery of the products to my home.
The first set time was for Saturday June 23rd. Late in the day my wife made a call to the purchase store (Williamsburg VA.) to find out the time of delivery. She was informed the materials we purchased were left off the delivery truck, and would not be delivered today. We were told it would be delivered the following Monday the 25th. On the 25th it was not delivered. Called again associate said he had misspoken about the 25th date. Another date was agreed too. June 27th. The truck arrived with only part of the materials. Called again, the store was informed of the missing materials and the person at the WMBG. store said now the missing material would be coming from the Mechanicsville store Richmond, VA on the 28th. Two of the three missing materials arrived on the 28th. Called again, the WMSBG store on the 28th. The missing item was located in the WMBG store and my wife had to make a 30 mile trip to pick it up herself.
So today the installer is here. Hoping for the best.
If I was charged for delivery for this purchase, I think I should be refunded.

So, if this is what I can expect as a new customer. Our relationship is going to be short lived.

James C. Stevens

I am an army vet bought some doors at your Seymour Indiana store asked if the have a veteran discount she said yes if I had the right card I told her I only had one card it was my veteran's ID card for the hospital and veteran services she said that wasn't the right car that it wasn't connected that's a bunch of b*******a veteran is a veteran I did my time Lowe's gives a discount to veterans no matter what card they have it's ridiculous that you only let certain veterans have a discount and others no you should change your policies if that's the case I will never shop at another Home Depot if they continue this I know one person is not going to hurt you but I will let all of the VA services and veterans that I meet you should change your policies a veteran is a veteran thank you for your time

We purchased 1000 square feet of vinyl flooring and when we went to pay for the flooring home depot would not give us the 10 percent military discount. The manager said there were certain items in the store that we could not get the discount but couldn't tell us which items. I feel like if they are going to put 10 percent military discount on the front page of there ad then they should offer the discount on all items. I feel its false advertisement.

Home depot.com Home depot is pushing to buy things online with offers to "buy within the next 2 hrs, and get it by a certain date. Their delivery times are not possible with the way they contract trucking companies. They know this when they are asking you to pay in GOOD FAITH that its not possible. As it stands today, they ship to multiple locations, where your item stays for days till a truck is full then they ship it to another location and start the process again. I ordered a grill on June 25 for the 4th of July... and PAID within the next 2 hrs to get delivery by June 29, they shipped it from MO to Akron Ohio on the 26th. I live 45 min from Akron. Then its shipped to Cleveland where it is still sitting on the 30th its been there 1.5 hrs from my house since the 27. They company Home Depot contracted say its sitting in their terminal and has been for days. They are closed till Monday and they have "more freight than drivers", direct quote, so who knows. I can check back Monday as they are closed over the weekend. Home Depot tells me I may get it by July 9th...

We have been waiting nearly 3 months for our floor to be installed. You delivered the material over 2 months ago yet nothing has been installed.Your store here in Three Rivers, Michigan where we purchased the materials and services has done nothing. We are 85 and 78 years old and are extremely inconvenienced by this situation. PLEASE HELP US. We have called and called, made numerous trips to your store in person and nothing is getting resolved. You took our money for taking measurements and took our money for delivery of the flooring yet nothing has been done.We have been loyal customers for as long as your company has been here. Why are we being mistreated? We are feeling absolutely misled by this whole episode.

Issue not being resolved at store level. We special ordered our garage doors well in advance to complete our garage in time for a large graduation party we were hosting for our son. We were given a timeline in which they were arriving. My husband took leave in advance to install the doors. We received a couple of calls requesting additional information on our order indicating one door showed store delivery but the other did not. They needed to know if we wanted the second door delivered to the store. So we thought this delayed our order from coming in, still no calls from the store. One of my many calls inquiring about our doors finally a kind woman told us yes your order is in. I was a little upset because no one called us to inform us that our order was in. We made arrangements to borrow a long bed to pick up our order. They came in 2 weeks for oyr deadline. A week later during his leave my husband unwrapped the panels thinking the hardware was inside the panels but were not. We had contacted the store several times, a lady was suppose to call us back but never did. I finally made a trip which is an hour away 65 miles to the store to talk to someone in person. I was told that lady no longer worked in resolutions but referred it to the new one which we left messages for but she never returned our calls and that is why i went in to see a manager. After spending a couple of hours there they filed a claim which was approved but because of the holiday they couldnt give us a timeline when the hardware would come in we would have to wait till the following week. Once again no one would call us back. Finally my husband was able to speak to a male manager and explained how bad their service has been. Here we are still waiting for our parts and of course its taking us to follow up with them. We still are waiting on a call back. Apparently some of our parts are in according to the customer service dept. Its seems to me that the store is disorganised the computer indicates the product is in but they cant find it. Ive been sad because we have these doors but no hardware to put them up. We have received two monthly cycled bills for product we dont have and cant put up what we do have. I told the manager i taljed to that if i was the manager over seeing this nightmare i would have gotten product ordered through assembly called the surrounding stores and gathered the parts from them to acquire the total. The store can replenish the parts once received by colpart. Knowing that we just built a $30, 000 garage which needed materials to build it and i would go above and beyond to make them happy to keep their business. I want to return these doors get our credit card credited and i will never do business with this local store in santa fe new mexico again. What makes me the most upset is that no one returns our calls or follows up. Can you please help us?

Ordered dishwasher, refrigerator, microwave, and stove for a new kitchen from Home depot. We had them delivered. The refrigerator was broken on the truck so it did not get delivered. We had to come back to the job and wait for redelivery a week later. I went to move the stove they installed and there was no anti tip device installed. When the replacement refrigerator came( same delivery guys) I asked about the anti tip device. They don't install them, , WHAT?, , But they managed to find one on the truck and handed it to me.
They brought the new refrigerator in, put the doors on, put the water filter in, plugged it in, and left. So I hooked up the water line. Guess what the water and ice maker don't work.
We unpack the microwave, it is dented, so we plugged it in and it makes a screeching noise.
Next we put the dishwasher in and noticed that the door was not closing right. The case is bent fortunately I was able to bend it back somewhat but still it was bent. The door seems to close now but we won't know if it seals right until the countertops come tomorrow and we hook up the drain line. The next step according to Home Depot is to call the company that delivered the product. They tell us they will send somebody out to look and see what is wrong with the refrigerator. The delivery guys show up look at the refrigerator and say "oh it's definitely defective and we will turn it in and you get a new one" this will be the third refrigerator. The microwave I turned on for them they said "that's definitely defective too". We are we having the countertops installed tomorrow. The kitchen is 2 months overdue. I'm still waiting on a refrigerator and the microwave. They said it won't be until July 9th, another 2 weeks, until someone comes out to inspect the microwave, and the refrigerator too, I guess, from whirlpool to see what's wrong with it and what will be done next. This is all coming through Home Depot whether it's the delivery people or whoever they are, they are hired by Home Depot. The problem all started with Home Depot. If the building inspector were to look at the stove install they would definitely fail it. First thing they do is pull on the stove. The tip guard was supposed to be in the stove and had been removed, so I couldn't have installed it without the installers comming back with the part. Home depot doesn't even sell the anti tip device. The first person we contacted about the anti tip device missing told us they don't use them on electric ranges only on gas ranges so it doesn't pull on the gas line. In my 40 years of doing kitchens I have never heard anything that unintelligent regarding stoves. I have a family waiting to move in 1st week of July.
I guess the microwave will get put off in the corner as we await the outcome of this complete breakdown in customer service from every aspect. I think from now on I am going to use local appliance stores and advise all my customers, family, and freinds to do the same. It doesn't matter how much more it costs, I lost any savings buy having to pay my helper for now 2 days and lost 2 days of my time not to mention the 90 mile trip each way, for the 4th time. Which should only been 2 times. We are now over $800.00 in lost time fuel and wages with the meter still running. Really stinks. Thumbs down to home depot.

On May 20, 2018 I was Assaulted by 2 Security guards and a store employee I was Slammed to the ground and beaten until I urinated on myself. I sustained a strained rgt Arm and scraps and bruises on my right leg, and my face. I have not been able to gather any names, because home depot will not cooperate. So I have pressed charges and I am compelled to sue home depot my phone number is [protected]. Ms Pointer

On 4/25/18 I went into Home Depot to order window coverings for a 3 glass panel sliding door plus a 2 panel slider. On that date I picked out a Levelor product that I was told looked like drapery but had vertical blinds embedded in them to block out light and heat. On that day I was assisted by Taylor Frederick. The measurement were done a couple of weeks after that. I waited for Home Depot to contact me. Never heard back. I contacted them by phone 2 months later and spoke with dept manager Dede Proffer who told me that was not the process for obtaining window coverings at the store and that Taylor basically didn't know what he was doing. I was told to come into the store which I did on 6/26/18. At that point I spoke with Staci Nay as Dede wasn't immediately available. Staci's demeanor was unapologetic and acted as if I was bothering her. She too said Taylor didn't know what he was doing. After showing her what I had picked out she proceeded to try to order that product I had previously picked out. At that point Dede arrived and told her that that product was NOT a drape with the vertical blinds embedded but just vertical blinds proving that Staci apparently did not know what she was doing either and I had been misinformed by Taylor. Dede told me, after looking at a couple of products that might work offered me a service where the Hunter Douglas Designer would come to my home and help me find something to suit my needs. I agreed to that. The Hunter Douglas rep called me today and told me that they DO NOT come out to Wickenburg.
To call the department I came to to try to get service, a designer dept, is more than laughable. The level of incompetence is stupendous. I will be following up with the BBB and will subsequently take my business elsewhere.

Kathleen R Pritchard
[protected]

Re; order id h617585904

i have waited 3 separate times for delivery of an lg washer and dryer. The first time the delivery was way too late out of the window allowed by my building.
Last week the delivery crew didn't have the correct installation equipment.
Today the dryer was delivered damaged and according to the driver, broken.
The crew left without letting me know.
When i called dispatch, arlene informed me that virginia, the dispatcher had released the driver from the delivery.

Marc, the assistant manager at the 23rd street manhattan store, was not consulted by the delivery company.

The ineptitude and lack of consideration for a customer's time and money is unacceptable.

I have waited for this merchandise for months, only to be treated with disrespect and indifference. The delivery company is impossible to reach, and unacceptably, outrageously rude.

Eileen schlesinger
917.518.0102