Home Depot
Reviews and Complaints

I contracted for #12, 000 worth of kitchen cabinets to be refaced during the week of 4/9 - 4/13.This contract was signed on 1/24/2018. The first day was wonderful. The local store was enthusiastic. The contractors from 3 hours away were competent. However, no one contacted me throughout the ordeal which has lasted until now, May 9, 2018 so far. I contracted for while I was on spring break from teaching for a job I was told would take three-four days. It is now May and I have pictures of the disastrous work that has been done. I did not hear directly from the project manager until I went to my local HOME DEPOT in Ranson, WV for help. They promised to check into things. My only contact for the job was a person who would call me for appointments and simply said "I understand" to everything I complained about. He knew nothing. I found out later he was 22 yrs. old.
I have paid plumbers 3 times to come in and take apart my kitchen sink because of the measurement errors that have taken place. I have had to do dishes in my bathroom for weeks because the order was incorrect. I have pictures of cabinets which were ordered and put on upside down. I have hosted two family events and now a funeral this weekend of a family member. I will tell them who did the work!
I am requesting a partial refund, payment of plumber (several - which the project manager has agreed to do). I don't feel I have received $12, 000 worth of quality work. I am a widow, college prof, and have never spent this kind of money on a project for myself.
I have gashes in my walls and I am told that's normal. There are separations between my countertop and the one they put on top of it. I am told they can't take care of the paint job necessary to cover up the plastering. "That's somebody else's responsibility". ONly two of the three sides of the countertop are beveled. Why wasn't I told anything ahead of time?
I will never contract HOMEDEPOT ( which I have always loved and spent money on French doors, etc) to do anything again. Things are still not corrected, and I am told no refund is possible since I signed a contract and wrote a check in full. I was told that's all I could do. Now I"m told I could have gotten a credit card and withold. Too late now to know that. I wasn't told that in the beginning. Yes, I signed a contract. I used to have complete faith and trust in HOMEDEPOT's work. no more.
I am so very sad. I have had two family gatherings and a funerl this week here. This is disgraceful. I should be compensated for 2 months of expenses, inconvenience, and shabby work.
I am very disappointed and will not do anything with HOMEDEPOT again except perhaps buy a light bulb there.

My contract number is: 5311719

on 5/27/2017 we purchased, fridge, stove, dish washer, product was deliver on 6/01/2017, delivery people damaged my kitchens floors, and part of living room, and water when connecting the dish washer and scratches from appliances, and there was a leak coming from the connection of the dish washer, because the employee lean over the food disposal, and after installing the microwave, they left and I cleaned the dust from the floor and found the damages, call home office to returned the product and let him know about water damage he contact the delivery company, and next day when I call the person at the home office was not working there any longer, visit the store in pooler, Ga and they refer us to delivery company(a third party company )contact them they have ask for two estimate, the last one from the home depot, have talk to home depot main office and the delivery company and on 4/20/18 received letter that says, that the claim was denied was because, the damage was not observe as it occurred nor was documented by the delivery and the damage could have occurred before or after the delivery, contact the home depot again, know they want me to summit' any documents that I have that can prove the damages and sent them to electric insurance, when they visit my home on September 22 (the owner of the delivery company) offer $300.00 for scratches and when I visit the home depot store 4/30/2018 one of the manager Mrs. Tina was on the phone with them and they offer the 300.00 for the wood, but want us to pay installation I say no, so they know that they are responsible for the damages by the delivery employee. I ask to speak with someone with higher position and spoke with Mr. Chris, and he refer me to the electric insurance company, we made the purchase from the homedepot, they are responsible, because we wasn't told the they have a third party company doing delivery for them, and customers should not go to all this process

From the beginning it wasn't handled properly. I went to Hamilton mill Dacula store to schedule a measurement for my floor. Waited for him to come on a Saturday never showed up come to find out the order wasn't submitted ... installer show up not enough wood to complete the job .. was told it would be $512.00 more dollars for something to put on the floor .. they couldn't reconnect my commodes for 2 more days after job was half done .. got a phone call 6 or 7 days later to tell me my wood was in and that the installer would be calling me to come finish the job .. made appt for Wednesday... Home Depot just called me this morning and told me I had to come pick up my wood if I wanted it laid on Wednesday.. why wasn't I told that when they called me to tell me wood was there for the INSTALLER. I have talked to Charlie his attitude was like oh well it's life ..talked to Nick his attitude was crap happens .. no care or concerns at all .. I just went through this with Home Depot about 18 months ago with my carpet I have spent over 8000.00 in
Your store within 18 months .. and nobody cares .. how sad ..

I got on line the 20 of April and looked at this product I called 2 stores where I live in Tennessee one was Kingsport the other was, the one in moristown tn. Got back on line and filled out the alert to my Gmail as did my wife we was told we would be updated on when they would be getting them in my neighbors went to said stores and they had the 6 inch pots a week ago I still haven't heard a word on the ones I called and checked on. They are the. Following. Blue juniper pacific 2 1/4 pots at $50.67. ( 32 pack ) I have been trying to order 2 packs of them. Lowe's told me to come up there and they would honor this in the 4 inch pots. But I really like home depot just really getting fed up over this being in the dark on this issue.

I ordered the Z Beast mower with home delivery. It was supposed to be delivered and unloaded at the house. The carrier called to say it didn't fit their liftgate so they sent the mower on a 53' Semi. I do have a tractor and loader so was able to unload the mower with chains by lifting it and backing it off the trailer. If anything would have broken or came unhooked the mower would have been ruined. I returned my original order email with this information but they apparently are not going to reply. At the least I should be reimbursed for the liftgate charge the carrier added.

I had about 1000 soft of allure flooring installed 4 years ago in a house with with a concrete slab flooring. I also installed 1/4" plywood on top of the cSlab as a barrier for the allure. After about 12 months I noticed separation between the 6" planks and slight bucking. Over time both got worse until the bucking in the dining room got so bad it was a tripping hazard. Called the company and they sent a guy out to inspect the flooring. All I can say is the 25 year product warranty is a sham.. they declined my claim because I had a west facing window with blinds and it was seeing too much sun.. the blinds in that room are always closed so the flooring sees virtually my sun at all.. they also said the 57% humidity in the house was the wrong humidity for that time of the year... what a crock of [censored].

Do not buy Home Depot Allure flooring.. . it's a crap product and the warranty isn't worth the paper it's printed on.

I had an appointment at 5:30 pm PST at the Silverdale, WA Home Depot, today, May 11, 2018. I had made this appointment May 6, 2018. This appointment was with the door and window department. I was going to purchase and have installed a screen door.
I arrived at the store at 5:13, used the restroom, and was at the department by 5:15. There was only one associate there, and she was already engaged with a customer. I made the decision to look through the doors and various pamphlets available. As I was looking at the doors an associate, Skip, looked at me and continued walking without acknowledging me.
As my 5:30 appointment time approached I returned to the counter, another customer came up and was acknowledged by the associate there, she had not once acknowledged me. She informed the customer that the other associate, Garrett, was still on lunch. The customer said he would be back and left. Garrett is the associate I was to have the appointment with. I continued to stand there, looking at pamphlets. Another customer approached, holding a frame for a door window. A few minutes later Garrett returned from his lunch. It was 5:35, five minutes after my prescheduled appointment. This other customer was acknowledged, where I was not. Garrett chose to help this man who arrived after I had, and who did not have an appointment.
Garrett continued to assist the customer, without acknowledging my presence. The customer stood and walked off to look at some products, another associate approached Garrett, they had an exchange of equipment, I still did not get acknowledged.
I waited till 5:45, half an hour after I had first arrived in the department and fifteen minutes after my scheduled appointment. Not once did I get acknowledged. I then left and went to the customer service desk where four associates were chatting. I asked if there was a manager on duty. One of the associates asked if there was anything that they could help with. I explained the situation, and the response I got was two of the other associates checking the schedule of employees with a "Garrett is usually really nice. That doesn't seem right."
The manager appeared, after being told that I wished to speak to him, he waited for me to approach him, instead of coming to greet me. I once again explained the situation, said that I was going to take my business elsewhere, and all I got was "Ok" and "Sorry". He then asked if I had interjected at any point to say I had an appointment. It is not my responsibility to say I have an appointment when I was at the department well before my appointment time, I am a woman, my name was available to Garrett who knew he had an appointment, and he was late, then when he returned didn't bother to acknowledge me and turned to the man standing there.
To me this was a clear decision on his part to not speak with me. I had intended to spend $200-$300 today, with plans to return for other instillations. I informed the manager that I did not wish to hear "Sorry", but rather that he would deal with the associate. To my back he said "I planned to."

At 6:30 pm I received a phone call from Garrett. He called to explain and apologize for the mix-up. He stated that the other associate had not informed him that his appointment was there, but since I was and had been standing there, it was not her job to let him know. He then stated that once he starts with a customer he tries to stick with them, giving them all his attention. I reminded him of the interaction with a fellow employee that was mid his taking care of that other customer.

I have limited spare time. I work full time, provide care for my disabled mother, and am in university. I made the appointment so that I could guarantee that I would get the screen door. The screen door was to be a gift for my mother. Being ignored by all associates that came in and around the department did not sit well with me. The feeling that the manager was just trying to get me to stop being angry made it worse. I did not appreciate lack of respect that I received. I know they did not like that I was angry, and do not know my personal situation, but their lack of caring caused even more frustration for me. I also did not appreciate a phone call from the associate that was supposed to have an appointment with me yet ignored me.

I was completely mortified and embarassed while in the store this evening. I need a roof for my home and chose to use HOME DEPOT. I had the quote and went in to take advantage of the zero percent 18 month promotion.
The process took so long the store closed. I ended up with the sales associate and the manager and was denied the consumer card even tho i have great credit. I am a full time worker and am married and have owned my own home for 5 years now. My bank loves me so why would i be denied by HOME DEPOT!?
I am doing a huge renovation of my home and doing a roof and HOME DEPOT has lost my faith and business!
I am a midde age woman who didnt deserve to be humiliated and kept in the store over an hour to be denied without reason.
Now i have to look elsewhere for a roof and full kitchen

I went in tonight to the Greenfield, In store to buy some lawn treatment. I mentioned it to the cashier at the lawn treatment I had bought last weekend leaked all over my brand new Jeep. I was not looking for a refund due to the fact I did not have my receipt or the empty bottle. The cashier told me to go to customer service since I paid with my credit card and they would take care of me. When I got in line the store manager Ed helped me. He asked me four times who told me that someone would help me with this re: replacement. He was very rude and condescending. He did not hand me a store receipt all he said was I took care of it it was taken care of. I headed back down to the other side of the store to pay for my items because he would not help me there. When I got to the other side the store I apologize to both cashiers I told them that their store manager Ed was an [censored]. Next thing I knew the store manager was at the end of the line and very rudely told the cashier I took care of it we will talk about this. I don't appreciate how he talk to me Or your employees. I shop there all the time and it makes me not want to go back into that store due to his rudeness. What happened to customer service these days? Like I said I was not looking for a refund I was just stating the fact and trying to get information if they had had trouble with these bottles before due to the fact it it leaked all over my car.

I recently purchased some linoleum at Home Depot in Burlington, NC. I asked that it be delivered as I had no truck or person to help me carry it in the house. The delivery charge was $99 plus an additional $25 to have the flooring placed in the house. The house being delivered to is a rental house which I am have to renovate so it is currently unoccupied. It is located no more than 2 miles from Home Depot. The delivery charge was outrageous for the distance. The delivery person's behavior towards me was inappropriate. He was frustrated that he had to wait on me to get to the house to open the door, but he only gave me a 5 minute notice that he was on his way and I had explained to the sales person at Home Depot that I did not live at the house and could they please call me and give me an estimated time of arrival. When I got there he had already laid the flooring on the porch and just wanted me to sign some papers. I told him that I had paid extra to have the flooring put inside the house and he really was not happy about that. He shoved the flooring through the front door and slammed it on the floor and left. I have several thousands of dollars at Home Depot on this renovation project as well as many other purchases. The delivery fee was unreasonable for the distance and the attitude of the employee was offensive and unacceptable.

Very rude and non caring sales persons in the store. Everybody was rude in the store and no one wanted to help. We asked for help twice in two different areas and no one came. We were about to spend over 1, 000 dollars in store and walked away because of the customer service we never received. It's ridiculous because when we found the actual worker he was bent over the counter talking to a female... absurd!

Went shopping at the home depot in zachary, La because we are looking for new cabinets and the employee who so called helped us was rude. He didn't give us a chance to talk, he kept interrupting me. I won't be going back to that store for my new cabinets. I will find another home depot to shop at. The guy asked us for our measurements of the kitchen which we did have and he gonna say oh no I can't do nothing with that. His attitude was not helpful at all. We are new customers looking for new cabinets for our new house and he barely wanted to help or let us talk. . All we wanted was a consult from him because he knows more than we know.

We purchased a GE washing machine, model GTW680BSJ5WS, serial # FL151683G online in March to be delivered to our new home in Grand Junction, Colorado on April 5 along with a dryer and refrigerator. All were delivered with ease and by professional nice people. All seemed to be fine until we began to use the GE washer when it was discovered that the intake valve was malfunctioning. Even when the machine was powered off water continued to come into the washer. This is where our frustrations began. First I contacted the delivery people who told us we should call them the first year with problems. I was not able to get any help and when I got finally could reach a person it was for maytag and they would look up my order and then cut off my call. Next I called our local Grand Junction store and spoke with some one who said, you have to talk to GE. Then I had to set up an appointment with a local GE appliance repair company. He was very nice and came saying yes it needed a new intake valve however he would have to order it which would be at least another week to get it. That was last week and I am waiting to hear from him and feel it will be fixed. Now it is a month since our washer was delivered and I have to go to a laundry for washing clothes. Overall, we are very satisfied with our appliances and also purchased and had window coverings installed through Home Depot. We have found this washer to be a big problem for us and feel we should have been offered a new machine at the time this happened as one expects a new machine to work. Thank you. Cindy and Tom Hoskins

It is much too long a story to go into here. I can do that in a follow up with the all details. But the order I placed with Home Depot for windows for my home was, I believe, based on wrong and misleading information from the salesman and caused me to think that the only option in my price range was to purchase these windows I did not really want. I found out yesterday that this was not true and, as a result, I refused the installation and had the windows returned to their warehouse.
I have spoken and emailed and texted with multiple people at HD about this and now I am threatened with being charged a large sum of money if I do not accept what I ordered. I know they are trying to intimidate me into accepting the order I believe I was misinformed about.
The only reason I never cancelled, and I did contact them several times asking to cancel, was because I believed, based on what I was originally told, that I had no other options for the windows... so I was stuck with them even tho they were not what I really wanted. And, as I said, when they showed up yesterday to be installed, I was told the information I was given by the salesman initially was incorrect and I could have had, for the most part, what I wanted from the beginning.
So, I would like to open a formal dispute on this order to resolve what I believe to be a mistake on the part of Home Depot.
I do take responsibility for not cancelling. But I did that based on the erroneous information I had at the time the order was placed.
Please advise on how to proceed.

Sincerely, Barbra Rhinehart

Signed contract with local Home Depot store on April 6, 2018 to purchase and install carpet and vinyl flooring in my basement. Contract stated Installer would contact me. On May 2, 2018, after about a month had elapsed and still no contact from Installer, contacted local store for assistance. Store employees were indifferent, unhelpful and even rude, suggesting they were not at fault and could not help. They said fault was with Installer and Supplier. They said they would have Installer call me on that date. Installer still has not called. I don't know the status of my contract or even if an Installer actually exists. Cannot wait much longer. Need to get work done. Home Depot people very defensive and deceitful, always shifting blame to others. Need to cancel contract and look for another flooring source, but not sure how to go about it. I chose Home Depot in an effort to save a few dollars. Bad mistake. Will not be repeated.

I recently rented a belt sander from the Home Depot tool rental department on Coors and I40 in Albuqueruque. New Mexico. Today I received a call from an individual at equipment recovery and I was told I owed money for the belt sander I paid for at the tool rental department. I promptly called the store to investigate as I had paid in full for this rental. It was at this point, after talking to a store manager named Vanessa, that I discovered a claim was made against me for a part that was missing from the belt sander when I returned it. Problem is: I did not know there was a part missing when I rented it and I was not responsible for it being missing. (Seems there was a clip that is attached to the bag of the sander that they are holding me responsible for losing). Hence this complaint. I was told that I now owe $81.00 for a missing clip that probably costs less than a dollar. The price for this item--$81.00--seems to have been compounded at a fixed price by Home Depot from the day I rented the unit. My opinion this is a dishonest practice for 3 reasons: 1. I was not aware of a missing part until the day I returned the belt sander and hence I do not believe I should be held accountable for it. 2. When I discussed the matter with the individual I returned the tool to--and informed him I did not see the part he claims was missing--he did not advise me I would have to pay compound daily interest for it. 3. The practice of trying to charge good and loyal customers excessive penalties for a missing part unknown to the customer seems not only unfair but dishonest and extortionate. I have spoken to management at the store level. I have contacted customer care and I am now sending this note to the corporate office and asking someone there to intercede on my behalf and to waive this fee. I also warn all potential customers who do business with Home Depot to be aware that their business practices and how they deal with good loyal customers is horrible. I have spent thousand upon thousands of dollars at Home Depot and to have this kind of treatment speaks volumes about what Home Depot thinks about loyal customers. If this issue is not resolved--and I am not absolved of any wrong doing and the extortionate penalty fee is not waived. I am going to spend my off time writing complaints about the dishonest practice here outlined and cease and desist from patronizing Home Depot immediately.

Our complaint is with Atlas Home Improvement which is the only contractor offered for a bathtub refinish or replacement. The install crew was good but the salesperson was the worst I've ever dealt with. Also, Atlas salesperson told us they don't and won't install any Home Depot products but we can use Home Depot credit card and promotion to pay for their work. (Which is how we could afford the work) All of their products are triple the price of Home Depot's products. The salesperson told us we could get the same setup but they had to cover up a marble ledge and pay extra for shelves. We didn't like that but agreed. We also had a towel rack and a 2nd shower head which we thought was included when he said "the same setup" He only said we had to pay extra for the towel rack. We thought we were getting the 2nd shower head but only found out during the install that we weren't. Since we couldn't afford their $800 shower door we went with a curtain and would try to buy a shower door fro Home Depot for $200 and install it. The person installing everything told us we may not want them to bolt in their curtain rod if we were going to put in a door so he said he would take it back and give us credit for it and we could use a tension rod until we make a decision. Now the salesperson Eric Hoss said he can only give us partial credit for it? We felt we were cheated by this salesperson which was referred by Home Depot

It's obvious Home Depot does not care about its customers.

I bought a Samsung 22.6 cu. ft. 4-Door French Door Refrigerator

It's pretty but that's about it. The shelves and door shelves are way too small for regular sized items.

Also, nowhere on the website does it tell you that you actually need a space that is 40 inches wide so you can open the doors. I did not learn this until after they dropped it off (in the middle of my kitchen) and left. They did not unpack it or push it into its location, so I was unpleasantly surprised after I took off all the wrapping, figured out how to install the shelves, pushed it back into position and couldn't open the doors. I called Home Depot within an hour of the fridge being dropped off and they told me they would not take it back and there is nothing I can do about it.

Now I'm out $3, 000 and have a fridge in the middle of my kitchen. The only hope I have of making it fit is to either tear out a wall or tear my upper cabinets off and cut my granite counter top by 3 inches.

Thanks for nothing Home Depot. I will be sure to tell everyone I possibly can about how you treat your customers. Never again.

I have gone to home depot twice in the last 5 days. The first time I waited for over 20 minutes for help in lifting a box of flooring. Today I waited ten minutes and a customer ended help helping me in lifting the product and. Put it in my car. Next time I need something. I will try lowes. Hopefully they will be. More accomadating to an elderly woman.

HOME DEPOT Fridge to be delivered yesterday between 8 and 12 was not here at 12:15 so My husband called. It seems they "forgot " to load it on the delivery truck. I tool a day off work to be home when it came, packed food into coolers. rolled up rugs and moved furniture to prepare. They would not have even notified me that they were not coming. Now we must live out of coolers (from Sat to Tues) when they can bring it. Our refrigerator is no longer functioning .Food is spoiling in coolers, buying much ice. This is a horrible transaction and I will never buy from them again. They send me a gift card. BIG deal. Does not cover my lost pay or ice bill. Lack of concern is evident.