Home Depot
Reviews and Complaints

I needed to have some keys made 10/11. I asked 2 employees where to go before finding where the machine was. When I got there, no one was there to make the keys. Why couldn't they have called someone when I made the request both times for the location. Why couldn't hey have told me specifically where it was so I didn't have to ask again. Why couldn't someone have taken me there. Why couldn't the employee who was nearby talking to another customer when I first got there, who must have seen me (ten feet away) have come back or let me know he would come back when he took the other customer to what he was looking for.
Then an employee came but I couldn't tell if he was the one because he was talking away on a cell phone without making any eye contact. So I went looking again for some one.
Then when I told him about the poor service he began to deny and argue with me rather than acknowledging my frustration; making me more frustrated.

On Wednesday, Oct 4, at 11:50 one of your company vehicle drivers hit me from behind at my place of employment, 1820 W. Stassney Austin, Tx. 78745 Austin Community College Campus. I am a teacher/employee there and your driver was in our private faculty parking lot. I was leaving the lot, getting ready to leave, still in our private parking lot and he was in our lot, behind me. This is in front of our building so I don't know why he would be in our private faculty lot. He was behind me and hit the gas and hit me from behind, my car was at a stand not moving, waiting for students to cross. I am very upset about this, my vehicle is a 2017 Chev Camaro, brand new. I took pictures, there is a dent where the license plate is, scratches and the alignment of the bumper itself is off /where it split. The driver gave me such a difficult time and wanted to buff it out etc, he would not exchange information so I called the campus police where they did ask him to provide insurance for company vehicle. The information I got is: License place of your company vehicle he was driving is DJC 6725. Compactpowerrents.com is what is says on the side. The driver, license [protected], name is Salcedo Ralph Jr. The insurance is Travelers Indemnity Policy Y8102131P496IND16. The campus police did write up a claim #, and gave me a unit # Qs2Q36. My husband tried to help in obtaining insurance, he ran information he is a detention assistant officer and said that insurance was bought out by your company, you bought that company out so the insurance card he gave me is incorrect or not up to date. My name is Syl Flores Vickers. I have been so very upset about this and not being able to get anywhere with someone contacting me or providing me insurance that you have. I want to get my vehicle fixed, it has now been over 3 days and I have had no help when I called your firm to get this information, no one calls back. My husband went to Home Depot on Slaughter to report with mgr and he said he would turn it in to head quarters. When I tried to follow up no one knew nothing so please tell me how to go about getting my vehicle fixed. I do have pictures and the police said you can call and get the claim of report from them. my number is [protected] or my husband Louis [protected]. I'm not sure how to download the pics but I can print them and bring them to your office there on Slaughter since I live close by. I would appreciate if someone would contact me as soon as possible so I can get my car taken care of.

Purse was stolen 10/6. Police notified and are researching footage in local stores in which the thieves have already used several of my credit cards.in my purse were 2 home depot store credits ($641.84) and ($170.57) totaling $812.41. I have both register receipts that verify the date, time, transaction number and the last 4 digits of the two store credits. Corporate has verified that the credits were not used as of writing this complaint. However, according to ms. Clare with the corporate resolution team "home depot views the store credit as cash and will not reissue or replace the stolen cards with new cards". Ok, understood but still terrible customer service if you ask me, especially since I have the receipts and its been verified that the credits were not used (Looking to take a little extra from your customers hd? A free $812?)... But the worst part remains that home depot knows the cards have been stolen but still refuse to cancel the numbers associated with the stolen cards. Its one thing to not reissue the money, but its a huge disservice and a mark of shame on home depot that they refuse to even cancel the cards and thwart the thieves. Really hd? Isn't this one of the reasons why you instituted new cards being linked to a driver license? It was confirmed that these two cards were issued right before hd instituted the driver license association, however, they still have record of the card numbers, they still can see the dollar figure available and they still can see that they weren't used as of today, yet they will not cancel nor flag the numbers so the thieves cannot use them. Way to go hd. It's either a clear $812.41 gain for you or a nicely assisted win for the thieves.
Case # [protected] (Please note, upon calling to file a formal complaint, your "corporate resolution team" barely listened to what I was saying, totally missing the emphasis on police, proof of receipts and shutting the current cards down. She was only interested in repeating the words "treated as cash". Upon asking the rep to read back the complaint, she replied "I just have key words, when this call is over i'll finish writing my notes"
Receipt # [protected]
Store credit ending in 3454
Receipt # [protected]
Store credit ending in 6413

On Tuesday, September 19th, 2017 about 8:07 pm I went to the Home Depot (HD) at 1032 Research Center Dr. Atlanta, GA 30331 to rent a floor sander, I also purchased several other items to include 10 gallons of polyurethane for my team and I to work on the project that night. When I went to pay for the equipment, the gentlemen at the tool rental ask for my phone number which I provided, shortly thereafter he informed me that my account was flagged and I could not rent from HD until it is cleared up, and the reason for the flag was a ladder I from HD and did not return it.
Naturally, I was surprised and inquired as to when and where such rental took place. He informed me that the rental took place at store 0114 (Mt. Zion RD) Contract # 218358 on 8/14/14. I said that is impossible as I was not in the U.S. at that time and that location is over 50 miles from my resident. Furthermore, I was deployed with the U.S. military in Afghanistan during the time in question and can prove it.
I ask to speak with the manager, after waiting a few minutes, an assistant manager (Mr. Warren Spillers) came to assist me, I explained to him what’s going on and I handed him my DL and Military ID to compare the signature and contact information on the rental agreement. He said that “once the system flags me there is nothing he can do and it’s like when your driver’s license is suspended. You have to see the judge and pay the fine before it can be reinstated”. He said it as if I was a criminal and HD was the judge. I found the analogy he used very peculiar but after going through the entire ordeal I understand why he chose such comparison. I asked him again to look at the system and please confirm that the information in the system is as on my DL.
He looked and said yes and the only people that can help me is customer service and gave me their number [protected]). I told him that the information in the system is incorrect and it’s impossible that this rental is against my name as I did not rent the ladder and reiterated once again that I was not even in the country at the time in question. He mentioned that this is a customer service matter and proceeded to walk away. I called customer service at that moment and was not able to speak with anyone. During my contact with Mr. Spillers, his professionalism was less than desirable. I find that he had a “can't-do” attitude and treated me as if I had stolen something from his store. There were no respect or dignity towards me and made me felt as if I had done something wrong. I didn’t remember receiving worse service from a professional in the service industry.
He handed me back my ID’s and he said loudly as he started walking away: “let me go back and do what I should be doing”. I was very irate at that moment with his comment but I did not show it or said anything else to him. As he walked away…I said to myself Mother F$%@!#, you are doing what you are supposed to be doing, assisting a customer. Naturally, he did not see me as a customer as his previous actions suggested.
I left the store with the rest of my purchase after about 2 hours and proceeded to call HD the next morning. After about 134 minutes on the phone with HD and transferred to 4 different departments, I was finally given a number to contact Direct Credit [protected]) where I was told that this is not an issue that is handled by that department and I can only be help if I had a delinquent HD credit card. I mentioned to the person on the phone that I have been calling HD for over 2 hours to resolve this issue and he told me I have to speak with the store in question to solve this problem.
I asked him to transfer me to the Mt. Zion store and was transferred to the Jonesborough store. A lovely lady at the Jonesborough store transferred me to the Mt. Zion store and gave me the number to the store in case I got disconnected. Once connected to the store, I spoke with Ms. Victoria at the service desk. I explained to her the issue and offered to pay the bill. Given the fact that my work was stopped and my workers were being paid and not working, I had to choose the lesser of two evils and thus offered to pay the bill which does not belong to me by phone. She informed me that I could not pay the bill over the phone and I had to come to the store and do it in person. Naturally, I was very frustrated as the store was not close to my work site and having to go to the store would consume more of my precious time and costing me more money. I ask Ms. Victoria to have a copy of the original contract for my review upon my arrival to the store as to prove to the management of HD that I’m innocent.
When I arrived at the store, Ms. Victoria informed me that there were no records available for me to review due to the age of the debt and once I pay the debt the computer should generate a document/proof of payment for me. Let me repeated…yes, I was told I had to pay the debt before I can see any paperwork as to the proof that this debt belongs to me. Given the fact that I needed a sander and the tarnished of my name and reputation, I wanted to do whatever was necessary to prove my innocence and clear my name even if I was being bullied by HD and its employees to pay a debt that does not belong to me. Additionally, they could not show proof that it was my debt. As with Mr. Spillers the night before, everyone assumes I am guilty and they did not have to shore proof of my guilt.
I gave Ms. Victoria my credit card and was asked to say yes to several prompts during the processing stating that I agree to pay the amount and that the amount is true and correct. Naturally, I look at her with disbelief but given that HD held all the cards at that moment and I was being treated as a criminal and second-class citizen with no rights, I said yes.
After about 55 seconds the system provided a receipt with the information as it pertains to the owner of the debt.
Per the information on the receipt, the name on the debt was not my name, the address was not my address and the DL number was not my number. As I stated from the beginning, the debt does not belong to me. The only item connecting me to this debt was my phone number. To say I was angry is an understatement. The gentlemen manning the tool center at the time (I do not remember his name) showed a little empathy when he realized I was victimized by HD and said I should not have paid the depth if it did not belong to me and I should have spoken with him directly; yes, the same debt that I had to pay before receiving an proof... I paid for the sander which I was finally able to rent. This ordeal cost me about 2 days of lost productivity, frustration, treated as a second-class citizen and a criminal by HD and employees, the tarnished of my good name and reputation. At the end, I was bullied by HD and its employees to pay a bill of $221.40 that does not belong to me.
At the moment I would like to take legal action against HD and if anyone knows an attorney that would take my case please contact me. [protected]@aol.com

I've bought by home depot website all the appliances for a kitchen of a house that is under remodeling ( order number: W743689078) .
The delivery was done at August 24th 2017, I accepted the delivery because I was able to see that all the boxes with the appliances were in good conditions, also the front of the appliances (where visible) were in good conditions.

My contractor beging the kitchen project only this week, because he had no time before of working in my house, and also for the delay caused from the hurricane Irma that hit Florida in September, that leaved us without power for more than 10 days.

Yesterday my contractor called me because when he opened the microwave's box, he saw that the microwave are damaged on the back.

The return policy didn't permit me to replace the microwave, so now I have to buy another one. But I'm sure that it was deliveried already damaged, because the box is in good condition, and we haven't touch the microwave before the contractor open the box yesterday.

So I'm asking that you replace the damage microwave with a new one.

Please let me know what it is possible to do by email : [protected]@gmail.com or by phone: [protected] (this phone number doesn't receive text message) as soon as possible.

We are home depot clients from a lots of time, and I hope you can solve the problem, replacing the damaged microwave with a new one.

Marta
Freedom Walking Inc

I went to my local HomeDepot Store in Leesburg, Northern Virginia and found these panels at a very competitive price of $407 each.
Since I have a summer cottage in KittyHawk, NC, I wanted to order and pickup 2 units at the NC store. After much investigation, your local associate Irma Garcia Bueno at the Leesburg, Virginia store was unable to order the units for NC delivery; and the NC HomeDepot associate could not access the same units on their website.
She tried very hard and I appreciate her efforts. We ended up with a special order #2565910 and I had to pay $476.29 per unit instead of the advertised price of $407.
So my complaint is two folds. First, since you are selling this product in Northern Virginia why is it not available in the NC store. It is certainly not due to a limited market since there are thousands of homes on the outerbanks that are in need to replace these door panels. Most of the homes built in the 1990s have this Andersen product.
Second, if you are not willing to stock in store, why aren't you offering the
same internet price to all stores and allow each store to order it.
I have always given HomeDepot high marks for their service and offerings but I am very disappointed in this situation and I spent hours dealing with your willing associates to resolve this issue with no satisfactory resolution.
I currently have placed an order where I am paying an extra $138.58 plus tax.
I welcome your timely response
Tony Bucciero
[protected]
[protected]@comcast.net

Good morning, I am here to submit this complaint because I'm at my end of working in an unkept place to work. On a regular basis
The bathroom is not clean. The trash in the break room looks like a land field and the sink, microwave and tables are at times enough to have a place of eatery [censor] down. It is embarrassing for customers to come in and see the bathroom the way the are. Trash falling to the floor. I personally do no eat in the break room due to it not being clean. I can understand that early morning maybe a little trash. But when it is 8:00, 9:00, 10:00 etc and it is still dirty that is unacceptable. And majority of he associates seem to be okay with working and eating in filth. I myself not and feel it is time, past time for the standard of clean in the store to change. Hopefully we can get some help in this matter. I would ranther leave and go all the way home than use the restroom here. It needs to be acted upon.
This is a problem at store 130 (cascade)

I needed a hot water heater installed today Saturday September 30, 2017. I was assured by an employee on the phone yesterday that if I came right in to the store that there would be no problem. I went to my local store in Dahlonega Georgia and had a very frustrating experience with the service desk girl. She was uncaring and ignorant in dealing with my request. I then searched the plumbing department and could not find any associate. I returned to the service desk to request a manager and there were the two plumbing associates. Both tried to help, both assured me that an installation for the next day would be no problem. I purchased the Hot Water Heater and waited at the service desk while one of the associates called to set up the installation. He was on hold for so long that he told me to go ahead and leave. That the installer would call my cell with in a short time. After an hour of not hearing from anyone I called the installation company using the number the associate gave me. I was told that my Hot Water Heater could not be installed until next week ! I went back to the store AGAIN and no one could assist me even though 3 different Home Depot associates had assured me there would be no problem having it installed the next day. I then requested a return and credit which I did receive. I now have no hot water because I was misled by at least three Home Depot employees. Even your website states that one can get same day installation if ordered by noon.

I have been a very loyal Home Depot customer for at least 20 yrs. I have probably spent over $ 100, 000.00 in remodeling my homes and two businesses.

Those days are over. I will never count on your company ever again.

Sincerely,
Richard J. Fales
[protected]
988 Robin Hood Drive
Murrayville, GA 30564

During the weekend past Labor Day Saturday 9-09-17 I happened to check your website and was investigating the composite decking choices when I discovered that the company Fiberon was having a ten percent sale on their brand of deck boards that was good until Sunday 9-10-17. Due to saving up for this deck project and purchasing the Home Depot Gift cards with any extra cash each month I decided it would be wise to get a Home Depot Consumer Credit Card and get the decking ordered before the sale ran off. I went to the service desk Saturday night 9-09-17 and with the help of a cashier named Tiffany I was able to get a temporary consumer credit charge account. Tiffany then asked what I needed to order and that she would help me place the order. I explained that I needed to go back home and determine how many deck boards I needed to complete my new deck project and would be back over to the store before the sale ending on Sunday. After determining how many of the deck boards it would require to complete my new deck construction I had came up with needing (27) 12 foot boards and (33) 16 foot boards. The web site showed their was packaging prices in groups of 10 or 56 and for individual board prices it required me to contact the nearest Home Depot store. After getting the info from a rep named Dan for the individual pricing I then tried to order the composite deck boards from home later that night. Unfortunately the temporary credit card paper did not contain the whole card number and I then called Home Depot and explained my problem. The woman said that since I had tried to place my order and had difficulty doing this on Sunday night that they would honor my attempt and place this info in their notes, She also said to contact Home Depot store in the morning to complete this ordering process. I proceeded to the Service desk Monday 9-11-17 and spoke with a woman there who gave me the complete credit card number as well as my PIN. She also helped to place my order but was told by the Home Depot rep that the composite boards were not in stock and that the order could not be placed until they were available. I explained that I did not care if the boards were not available at this time due to having a total knee replacement surgery scheduled on Thursday 9-14-17 and that if it takes a few weeks before getting the boards that this was not a problem for me. The service desk woman said that there was nothing she could do and to try again on Friday 9-15-17 to see if the boards were in stock.
I called back again 9-15-17 and spoke to Andrea and was again told that these were not in stock and thus they could not process my order, she said to call back again on Monday 918-17. I then called again on Monday and spoke to a woman named Sarah who reported that it was still listed as out of stock. Sarah went the extra mile and discovered that all of the boards produced by Fiberon was listed as out of stock and she contacted the company and discovered that they were indeed available. She suggested for me to contact the Pro-desk in Lynchburg and get them to place my order for me. I asked that if the Pro desk could have placed my order then why didn't the Service desk direct me to them on Monday 9-11-17? Sarah had no answer for this. Due to medications, therapy for my knee replacement it was now Friday 9-22-17 before I could get back to trying to my composite order. I called the credit card company to get a current PIN number since the original had ran out before calling the local Home Depot store. I then called the Pro desk and talked to Saran, I explained to Saran the long story and how I was hoping to get this order completed over the phone since I was recuperating from knee surgery and in the end of my story Saran said that she did not know how far I was from the store that it would be better if I showed up at the Pro-desk to complete the order process since I had gift cards also. Reluctantly I told here that I would be there within the hour. When I arrived to the Pro-desk I met a man named Steve Hamlett who asked if he could help me, I asked for Saran and he said that she had just left for lunch. I explained that she insisted that I should come to the store and I told her that I would be there within the hour to try to get my composite board order completed. Steve pulled me up a chair to sit on and I proceeded to tell my story again on how I was trying to get the order completed. Steve showed me on his computer that the deck boards were not available but was amazed to see what his computer showed when I gave him the Internet number for the boards I had for the 56 pack of 16 foot boards. He then said that he wanted to talk to his store manager to find out why they did not have the same availability as what I had produced to him. Steve asked if it would be OK to get his manager to resolve this order issue and I told him that as long as I had a chair to sit on to take a load off of my knee and if this was going to get this order resolved then I was all for him to take the time to locate his manager. Steve returned a few minutes later and said that the manager was making rounds around the store with the district manager and would not be available for now. He then replied that he did not want to deal with the temporary account charge card number and that he rather deal with the real card when I get it. I explained that if I did not get this order completed by the end of the month that I would also miss out of the 5 dollar rebate per board for the Symmetry brand of board that would end on 9-30-17 and if this was to occur that there will be no need for the credit card because I will then look elsewhere to purchase decking material. He said that he would like to see that I make only one trip to the store and that it would be to pay and pick up my order. I told Steve that I was hoping that since Saran told me to come to the store today that this should be my only visit, especially since I went to all the trouble to show up to the store since having a total knee replacement surgery 8 days ago! Steve said that he wanted to talk to his manager about the price and would give me a call on Monday 9-25-17 and let me know what he and his manager could work out for me. I then left thinking to myself that a trip to the store did not accomplish nothing and still no deck boards ordered, wasted trip and time.
Monday 9-25-17, waited until 3:00 pm for a phone call from Steve that never came, called Home Depot and talked to a woman at the Pro-desk who said that Steve had gone home for the day. I explained to this woman that Steve was suppose to call me on what he and the manager had decided to do about getting my order sent. She said that she overheard Steve and Saran discussing my situation but did not know what the outcome was. This woman said that she would locate someone to call me back. 3:17 PM I received a call from a woman and she said that they could get me the deck boards for a price of $3, 1? dollars and that this was the lowest they could do. I explained that this was still several hundred dollars higher than what was quoted from Home Depot .com and that if she was to call she would see that this price was still available for me. She said that there has been to much time between now and then and that the price was not available now. I asked why there was so much trouble trying to get this order placed and that I tried to get this straightened out on Friday and still left the store with nothing accomplished. I also said that this has gotten ridiculous and that I being the consumer only know of one identity of Home Depot and was there was a war between their store and dot com Home Depot. She assured me there was no war and that she would place me on hold to check with her manager again to see if there was anything more that can be done. She came back on the phone and said that the manager was in a meeting and that she would talk to the manager and call back to see if there was anything that could be done. I asked her when would I be expecting a call and she said it would be before 6:00pm or after 9:00 am the following morning Tuesday 9-26-17. I also asked what was her name and she replied that it was Saran, I said that you were the one I talked to on Friday and that she was the one who told me to come to the store in person to get this order completed at that time. She acknowledge this before hanging up the phone. Later that night I tried contacting Home Depot.com and talked to a rep named Helen. After explaining to Helen the problems to date on not getting this order placed she went the extra mile and got it to go through, FINALLY!
Now I am waiting for a phone call from either Saran, Steve, or the store manager so that I could tell them that they could still redeem themselves from my displeasure for the Lynchburg Home Depot for not getting my order placed, or my prolong involvement trying to get the decking order completed by phone or showing up in person. By delivering the decking to my homes driveway when it arrives to their store all would be forgotten, but it looks like the joke is still on me because as of today Thursday 9-28-17 I have not receive a phone call from anyone! At this point after my order is paid for then I will no longer deal with Home Depot again, Lowes will serve all of my needs for now on.

I purchased a freezer and they delivered it to my house. When they delivered the freezer I noticed that this is not what I want. I asked the delivery guys to return it. They didn't do it. I went to the local homedepot store 30 minutes later to do the returning process. They started yelling at me why I didn't ask the delivery guy to return it. After 2 hours finally they told me to come back on Monday (it was a Saturday). On Monday they scheduled the pick up the freezer for the next Tuesday (Sept 19). I took a day off and stayed at home. Nobody showed up to pick up. I called the store. They told me there has been a mistake and they are coming on Sept 20th to pick up, and in 15 minutes they called and said there has been another mistake. They will pick it up on next Tuesday ( Sept 26). I took another day off. No one showed up. I called the store. They said they don't know what has happened. Each time I call I have to talk to a new person and tell the entire story. Very frustrating. Today I talked to a manager in that store on the phone and she said let me see if I can help you and she said she will call me back. No call so far after a couple of hours. Is there any solution for this at all? I don't know what else I should do.

At 3:06pm Eastern Time my wife and I received a phone call on her phone [protected] for a Home Depot Texas phone number regarding our hardwood floor quote. My wife handed her phone to me and I put it on speaker phone to explain why I didn't move forward with my order. The customer service rep started to defend why the quote was much higher per sq ft before I could explain my issue. She started to tell me about the cost of my 12 foot roll of carpetWhen I said "Miss wait wait I didn't", it was at this point she interrupted in frustration and said if I wasn't happy this conversation is over and hung up on me. I was trying to tell her I didn't order any carpet, we ordered a hardwood floor. Can't believe how poorly I was treated by a Home Depot Service Rep after as much past orders we have dealt with and spent at Home Depot. My name is Ruben Flores and my cell number is [protected]. I live in Oscoda, Michigan 48750 with my wife Karen Flores and we have been loyal customers in the past

I have lived in Boynton Beach since 1984. I have been a customer the Home Depot store off Woolbright since it opened. Today I waited 20 minutes before being helped in returning 2 items. Sad part was I was the next in line and then your employee enjoyed extra chit chat with the person after they had finished returning their 9 items! No sorry "I'll be with you shortly" or any since of urgency. When I finally got my 1 minute to return my 2 items, the line behind me had grown to 5 waiting. To top it off another employee deemed it more important to restock return items than wait on customers. I thought you folks had a program in place to smile and greet the customer. The way I see it, lolol, your hiring leaves a lot to be desired. Will consider buying anything from you folks again, especially when there is a Lowe's directly across Woolbright from you.

Robert powe jr.
9027 solstice way
mobile, al. 36695
[protected]
[protected] ( best number to call)
[protected]@yahoo.Com
september 21st 2017
to: craig menear/ frank blake/ ann-marie campbell
chairman, ceo, president/ executive vice president
home depot support center
2455 paces ferry rd. Se, atlanta, ga. 30339
customer complaint
re: mike mcgowan/ marty garelick
1. Possible civil liability for selling a refirburshed washer at full price
2. Mis-leading consumers by selling defective merchandise
3. Failure of warranty company "asurion" to honor 5 year warranty
4. Mis-conduct by manager marty garelick mobile, al. Home depot, inc.
My name is robert powe jr. And i consider myself to be a loyal customer of home depot for the last 30 years. I say this because i believe that home depot IS THE BEST store in the world to shop for all home appliances and basic necessities for home repair.
But it is this last experience with your incompetent management staff at your west mobile schillingers store #0801 in mobile alabama that has completely shattered my concept of what i initially precieved to be excellent customer service at this location. Ut is this last experience that has led me to never shop at home depot or purchase another item from home depot inc.
Enclosed with this memo is the invoice receipt and 5-year warranty of a general electric washer that i purchased on may 3rd 2017 from your west mobile store. It is this experience that i would like to share with the executive management staff of home depot as i convey to you the unfair treatment that i received from manager marty garelick.
On august 31st 2017 i contacted your home depot warranty company "asurion" and infomred them that my washer needed to be serviced. I specifically told them that:
1. My washer will not rinse out.
2. Water comes out onto the floor while macnine is in use.
3. My washer makes a strange loud noise when machine is on.
On spetember 5th 2017 asurion assigned "randys appliance repair" to come and service my washer and after mr. Randy did a diagnostic evaluation mr. Randy stated that my brand new washer appeared to have been worked on before in the past. I told him that it was purchased brand new; i mean "why would i allow someone else to work on the unit when i have a 5-year free warranty.
Mr randy stated that the screws had been backed out and he indirectly implied that the washer may have been refirbursed. Obviously i was appalled and mad as hell. Mr randy went on to say that the washer needed:
1. A brand new transmission
2. Brand new water seals
3. A brand new top switch.
Mr randy stated that he would order the parts and make an appointed with me to get it service.
Conversation with marty garelick
on september 13th 2017 i entered the home depot store and voice my complaint to manager marty garelick about the diagnostic assessment that "randys appliance repair" gave me in reference to my brand new washer that i purchased in may 2015.
Mr. Marty gave me the usual standard answer alleging that the washer came brand new from the factory".But i told him that his answer was unsatisfactory"..Being that a 30 year experienced washer repair man that home depot contracted has just implied that the unit was refirburished.
I specifically told mr. Garelick that i wanted him to come out to my place of residence personally and verify that the unit was not refirbrushed and he readily agreed. In fact he signed his name and store manager mike mcgowans name on my invoice receipt and stated that he would be out to my house on september 17th 2017 to verify that the unit was in fact brand new. I took off work but he never showed up nor did he call.
Mr. Randy from randys applaince repair came to my home on september 19th 2017 and replaced the parts i previously mention in this memo but one day later and my washer is still broke. It is still doing the exact thing. Water is all over my floor "for the second time" and needless to say it is very costly for carpet and floor repair and it is extremely annoying.
I called randy on his cell phone and he informed me that it's probally the "drain-pump" this time and i he states that i have to do another service call so home depot can pay him for him to come back out! but if you recall, i told him in my initial assessment that water won't risne out of the washer.
It is obvious that home depot don't gave a "damn" about its customers once they make the initial purchase and leave the store and it is also clear that the warranty people don't give a [censor] either!
if mr. Marty didn't want to come to my house and address my concerns he should have said so. Not only does my washer room have water damage for the second time".But my washer is still not fixed and i paid for a five year warranty that is completely useless.
For the record, i am requesting a brand new washer from home depot to be brought to my house. Based on the strength of your own service contractors [censor]sment i believe that this unit is a "defective refirburshed unit" mr. Marty had an opportunity to [censor] this unit but he didn't give a damn about me or my concnerns. Your own company had an opportunity to try to fix this unit but it's still defective.
I brifely spoke with the asst. Manager ms. Donna about this issue and she was gracious to forward my concerns to the appropiate forum. But at this point i believe that its just best to get the home office executive staff involed because it is apparant that the west mobile management staff is unable to address my concerns.
In addition, i am in the process of retaining the law firm of binon and briskman to help me resolve the issue of this refirburish washer and i have no problem whatsoever going to court to address my concerns before the magistrate judge.
I am a retired military officer in the united states army and i know the meaning of character, good customer service and the core values that are needed to maintain its level of excellence. But apparanty mr. Garelick is in desperate need of some remedial training in this area.
But lets be clear. I am coming to the store #0801 on thursday september 21st 2017 at 4:30pm to get a brand new washer or a full refund with warranty. If not i will drive to atlanta, georgia to speak with the c.e.o. Of home depot. My next step will be in court for civil liabily proceedings. A notarized copy of this memo with be forth coming via certified mail.
Robert powe jr.
United states army retired
p.S. I paid $684.96 for this unit with its warranty and i don't deserve to be treated like this!
cc. Mack binion, binion and briskman attorney at law
cc. Gary yoder, director, fox 10 news investigative report

cc mo brooks, alabama congressman

I have purchased a New Washer & Dryer on Sept 4th in Home Depot, and it was suppose to be delivered on Sept 14th as scheduled but I didnt received on the day, meanwhile I canceled the rented washer & dryer services on Sept 13th. And I reached Sept 15th to Home depot for the status of my delivery, they dont have no clue for the same and they investigated, came with the answer saying due to Hurricane it has been delayed and my washer and dyer will be delivered on Sept 20th, I was waiting for the day and I don't see the delivery and reached the Home Depot again the said it has been postponed to Sept 28th. I am not sure for any delay they are not calling the cutomer and informing, Customer need to reach out to get the information. I was explaining the scenario to each person from the starting, finally the Assistant manager of Hermitage Home depot came, he simply said I apologies and he is not ready for any compensation, he says it is not home depot problem so they wont take care, I was saying why there is communication gap, again he says apologies, not sure Home depot is always same answer to customer. I seriously fed up with Home depot.

transaction date: 07/29/2017
THE HOME DEPOT #6319 BRADENTON FL
Purchase amount: $3, 214.35

Description:
I just moved to Florida in July of this year. The front doors on my new home are weak, damaged, and a security problem. I ordered new entry doors and storm doors from Home Depot. I paid $3, 214.35. They were supposed to be delivered initially on 09/08/17. Every few weeks I get a phone call that they're being pushed out another month. Now they are expected until 10/18/17 which means they won't be installed until November. The problem is that they have my money and I have no product. I requested that they refund me the amount of the doors except for the deposit and I will be happy to pay for the doors when I get them. They will not do this. You either pay thousands of dollars and wait or they cancel your order. This is criminal!

Desired Resolution:
I am willing to pay for a deposit on the front doors until they are delivered and installed. Forcing me to pay full price for a purchase I'm not going to receive for months is criminal. Deliver the doors and then I'll be happy to pay the balance. They will not do this. It's either you pay in full or they cancel your order.

In February of 2017 we purchased 2 10 X 12 tan woven rugs. Over the past few months we noticed them fading and getting some mold. I took them back to the Lady Lake Florida store yesterday.
Upon arrival I was met by a very unfriendly customer service lady. She asked for a receipt as expected. I told her I didn't have one so she checked my credit card to see if she could find the purchase. I was told that she had no record of the purchase but did pull the tag off the back showing it came from you.
She was extremely unfriendly and said it was discontinued and she could only refund 1 penny! I asked her to just refund the lowest amount that the rugs sold for. Again she said the policy on discontinued items was 1 penny
I asked for the manager and she said she was in charged. I left the rugs and told her they were no good to me in this condition and I left.

I have purchased dish washer and a refrigerator with extended warranty from Home Depot in July of 2015. Recently, I filed a repair complaint for both appliances on 8/17/17. The claim numbers are [protected] and [protected]. Home depot warranty department assigned the Carolina Appliances Repairs company located at Charleston, SC. (Phone # [protected]).

Carolina Appliances Repairs company came a few days later and diagnosed the problem. They told me that there will be a need of part to fix this problem. Since than, I have been calling this company to get the repairs done for both appliances. They have not finished the job and they are telling that home depot has to ship the parts and they have not shipped the parts yet. I called Home Depot warranty department at least 10 times and every time they told me that they are working on this claim.

It has been an extremely inconvenience to wash dishes for a family of five members since 8/17/17. Additionally, the refrigerator is not making any ice. I am requesting Home depot to fix these appliances ASAP.

Hello, I am a former home depot employee and current customer. Today around noon I went to store 1085 in Placerville Ca to look at and ultimately purchase a log splitter advertised on the website. There was only one $1500 log splitter on display yet the website showed 6 or 7 models available. I approached an associate to inquire about the other models. The associate I spoke to is a former co worker of mine at this store. He was rude and not at all helpful. I asked to have the $1500 model reduced in price since it was the only one available and he says home depot doesn't do that. I asked to speak to a manager and he told me he is the garden dept supervisor and he won't reduce a price. His name is Derek...i forget his last name. He continued to argue with me about assembling the cheaper model not on display and was of no help. I told him I would speak to his supervisor and he said go ahead I don't care. I liked Derek when we worked together and I'm surprised and very angry about his lack of common decency and customer care. I spoke to a manager and was offered $75 off the price which does not meet my level of satisfaction. Look my name up in home depots employee database, Todd Petersen, I worked at store 650, 6609, 6675 and 1085 from 1997 to 2012. I know how to treat customers, Derek does not. I want a written apology from home depot. I will not shop there in the future unless I hear back from home depot . Thank you.

To Whom it may concern,

I am a serious gardener. Every year, for quite some time, I have purchased my vegetables plants from Home Depot. Every year, without failure, the plants are mislabeled as to what the vegetable will be when the plant yields it final product. For example, the plant may state that you will be planting a red or yellow pepper, but the peppers are always green when the plant yields. Year after year, I have said to myself, "0h Well", without complaining that actually this is really bad customer service! I do not know why this occurs every year, but it is truly a disappointment for a gardener. Please be more attentive toward truth in advertising in this area.

Yearly Disappointment
Ms. Nancy A. Lane
[protected]@gmail.com